FLORIDA BENCHMARKINGCONSORTIUM

2015 SPRING CONFERENCEApril 23, 2015

Utilizing Data Collection and Performance Measurement to Increase

Efficiency and Drive Organizational Change

Presented by:Randy H. Phillips, Deputy Director

Martin County Parks and Recreation

Utilizing Data to Improve Day to Day

Operational Efficiency

Area 1ALabor $64,342

Man Hours 6,795

Review Staffing

Review Routes

Review Collection Devices

User Friendly Signage

Savings $36,000Man Hours 4,145

Utilizing Data to Drive Organizational Change

Objectives

Identify and Evaluate Current Conditions Build on Pros; Mitigate Cons Create Efficiencies Create Incentives for staff Reduce Complacency Make an Immediate Impact

Area 1ALabor $64,342

Man Hours 6,795

Plan takes hours from Admin and uses new positions to give more time for supervision

PSSIV’s working more directly with staff they supervise

Superintendent duties more evenly distributed

Supervision

Like facilities and tasks consolidated under one superintendent

Adjusting schedules seasonally provides patrons with more consistent experience

3 superintendents and crews report to Ops Compound

Consistency

Improved communication Provides flexibility for special events and

unexpected issues Provides positive impacts countywide Promotes collaboration throughout the

Work Unit More efficient use of resources Transition from reactive to proactive

Additional Benefits

Q & AContact Information:

Randy H. Phillips(772) 221-1353 (W)(772) 260-1885 (C)

Email: rphillip@martin.fl.us