Utilize AITech’s UC Technology to Differentiate your Voice Service Offering

Greg Lohrenz - CEO

Nashville 2014 - FISPA LIVE

The voice service business is extremely competitive.

• National Cable Companies and other large regional CLECs continue to sell almost exclusively on price.– Average price per seat / line continues to drop.

• VoIP has moved out of the “early adoption” phase– Many business customers perceive that all service is the same.– National network quality has improved, differences in VoIP quality are

not as extreme as they once were.

• We stress our “Strategic Implementation and Design” to prospective customers, which includes thorough site surveys and call handling interviews vs. price comparison alone.

Regardless of user type, industry or company size employees consistently rank

their top three business frustrations as:

#1 - Inability to locate and contact people quickly

#2 - Waiting for information

#3 - Dealing with email overload

VOICE SERVICE & EMAIL ALONE NO LONGER FIT THE BILL!!!

What can you do to stand out in the crowd?

Provide clear business benefits. Demonstrate:• Time Saving Features• Productivity Improvements• Enhanced Customer Service

Educate decision makers on how to increase their employee’s Efficiency, Effectiveness & Reachability with your UC Services

Does your current Voice Solution Seamlessly Integrate with Tablets & Smart-phones?

• When asked which service would most benefit their daily work, survey respondents overwhelmingly chose Mobile related options.

• Embrace “Bring Your Own Device” (BYOD). Give the business user access to your service on their favorite device. Be with them wherever they go and your service will be irreplaceable.

Tablet & Smart phone Integration

Desktop & Mobile Client seamlessly integrates with iOS/Android Smartphones and Tablets

Tablet & Smart phone Integration

Text / SMS

• How do your customer’s communicate service outages to their users?

• How are password resets communicated to your customers?

• Are employee’s personal smartphones being used for this type of communication?

• What happens when that employee no longer works there, or goes to work for a competitor?

Send & Receive SMS Messages from the Desktop, Smartphone or Tablet

• One application (desktop, tablet or smartphone)• Now your employees are sending and receiving

Text messages from your business’ main phone number.

• Easily set-up alternative business phone numbers to send and receive text messages for sales, customer service etc.

OK, so you use Broadsoft already…Does this look familiar to you?

Customers are familiar with the Broadsoft web portal and may connect your portal with previous experiences with other Broadsoft based providers unless….

Enhance the User Experience by Improving the User Interface

• Modernize– avoid looking like every other Broadsoft provider

• Simplify – Show the features relevant to each group

• Support – Provide easier to access feature notes and descriptions

• Accessible – provide the same user experience regardless of device

Enhance the user experience with a better HTML 5 portal….What is HTML 5?

Sites developed using HTML 5 provide a consistent experience regardless of device

• Clientless Reporting on any device, browser, or OS for ANYONE! No need to assign Supervisor or Agent license.

• Built-in reporting engine! No need for a BroadWorks DBS Server. Get your data when you need it (desktop, smartphone or tablet.

Enhance your call center solution

Call Recording for Service Providers

We all archive our most important emails…..right?

How do you archive important voice conversations?

• Audio Mining – Pre-select up to 25 Words or phrases and record only those calls that match your criteria.

• Alerting – real time alerting and automatic categorization.

• Call Monitor – monitor calls in real time.

• Search – comprehensive and user friendly. Search by individual, group or across your entire company profile.

• On Demand – Record calls from your desk-phone…or your smart phone.

And yes…HTML 5 interface for consistent experience across all devices!

Call Recording & Analytics

CRM Integration

You can integrate with Microsoft Outlook. That’s great, but what do you do when that’s not your customers primary CRM?

Linking your customer’s business database is an excellent way to improve productivity.

AiTech Hosted PBX integrates with 30+ CRMs

• Caller Preview• Contact Popping• Contact Searching• Click to dial• And more

Increase efficiency, effectiveness and reachability with AITech

• Tablet & Smart Phone Integration• One business number, multiple devices• Instant Messaging & Presence• Business Text / SMS• CRM Integration• Updated HTML5 web portal• Call Recording Solution (desktop, tablet, smartphone)

If you don’t provide current tools & features to your customers, someone else will