16550 SW Warfield Blvd. Indiantown, FL 34956 ● Post Office Box 398 Indiantown, FL 34956

772-597-9900 ● www.indiantownfl.gov

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Career Opportunity

UTILITY BILLING CLERK

HOURLY/ANNUAL SALARY $18.26/hour ($38,000 annually) FULL-TIME, NON-EXEMPT POSITION, WITH BENEFITS Office Hours: Monday – Thursdays, 8:00 a.m. to 6:00 p.m.; closed Fridays APPLICATION DEADLINE: Wednesday, September 9, 2020, at 5:00 p.m.; however, the position will remain open until filled.

About Indiantown: Indiantown is a rural community on Florida’s Treasure Coast that was first established in the early 1900’s, and then incorporated in 2017 as the newest municipality in Florida. While its population of less than 7,000 is small, its resident engagement is exemplary and its potential for community building and new business opportunity is large. The Village is governed by a Mayor and Council elected at large, while day-to-day operations are directed by the Village Manager. Because our staff is small, we’re called upon to apply versatile talents and skills across many disciplines making our daily work very dynamic yet rewarding.

Position Summary: Under the supervision of the Utilities Supervisor and/or Finance Director, this position interacts with customers to process utility payments, open, update and close utility accounts, and work to resolve service delivery problems or complaints. Position may also serve as the Village Hall receptionist when that position is away from their desk. Position requires a passion for outstanding customer service to any residents, elected officials, other employees, any interested members of the public, and professionals corresponding with or serving the Village.

Application Process: Time is of the essence. A resume and cover letter, not to exceed three (3) pages collectively, must be received by September 9, 2020, at 5:00 p.m.; however, the position will remain open until filled. An original, signed version of a candidate’s submission, with the candidate’s legal signature on the cover letter, must be emailed to the Office of the Village Clerk at aosterman@indiantownfl.gov. The signed cover letter shall include the statement: “I certify all information contained in the application cover letter and resume are true and accurate.” Failure to meet the criteria listed above may result in disqualification of the applicant’s submission.

16550 SW Warfield Blvd. Indiantown, FL 34956 ● Post Office Box 398 Indiantown, FL 34956

772-597-9900 ● www.indiantownfl.gov

Professional references are optional at the time of submission; however, they may be requested if the candidate is invited to an in-person interview. All applicants certify the complete accuracy of all information provided, to the best of their knowledge, and are subject to background checks, proof of educational degree(s), certification(s), and may be asked for professional references. Each successful candidate shall be subject to a probationary period of six (6) months.

Select Duties & Responsibilities: Duties may include, but are not limited to, the following. The omission of a duty or responsibility does not preclude management from assigning duties or responsibilities not listed if such functions are a logical assignment to the position:

Receive and process utility account payments from customers Maintain and account for cash drawer and daily transactions; resolve or report

discrepancies Prepare bank deposits Reconcile unbillable/unknown charges monthly Ensures accurate application completion and establishes new utility account Enter customer data and transaction details into the billing and service system Generate service deposit refund reports Investigate and resolve customer complaints regarding utilities service Initiates work orders with the Utilities Division relating to utility service Answer the telephone in a courteous manner and greet guests with a professional attitude

and provide the required assistance Prepare and send customer correspondence, such as notices Notify customers when an account becomes delinquent Create and maintain various spreadsheets and prepares reports from same Create and maintain paper and electronic filing and logging systems for various records

and data including forms, reports, receipts and records and administers follow-up procedures

Assist in creation and maintenance of Village/department Policy and Procedure Manuals Assist in compiling the division’s office supply requests Maintain professional lobby appearance Assist supervisor with special projects and assists as directed in related tasks. Evening, holiday and/or weekend work may be required.

Qualifications & Requirements: Education: High School Diploma or GED. Supplemental college level courses in accounting preferred, but not required. Experience: A minimum of one (1) year of professional data entry, general office and customer service experience is required. Must also have one (1) year financial experience that includes cash handling and account maintenance. Must be proficient in MS Outlook, Word and Excel and Adobe

16550 SW Warfield Blvd. Indiantown, FL 34956 ● Post Office Box 398 Indiantown, FL 34956

772-597-9900 ● www.indiantownfl.gov

Acrobat and be comfortable with learning new technologies. Previous local government utilities experience is highly preferred, but not required. Additional fluency in Spanish is highly preferred, but not required. An original, signed version of a candidate’s submission, with the candidate’s legal signature on the cover letter, must be emailed to the Office of the Village Clerk at aosterman@indiantownfl.gov. The signed cover letter shall include the statement: “I certify all information contained in the application cover letter and resume are true and accurate.”

License(s), Certificate(s), and Registration Requirements: Valid State of Florida driver’s license. Individuals who do not meet this requirement due

to a disability will be reviewed on a case-by-case basis.

Ability to become a Florida Notary Public within (6) months, if the Village needs the individual to do so.

Work Environment: Work is mostly performed in an indoor temperature-controlled office environment with typical office noise; but occasionally requires travel to other locations. Subject to regular contact with the public, sometimes voicing objections or complaints. Evening, holiday, and/or event weekend work may be required.

Compensation and Benefits: Employee compensation normally begins at the beginning of the salary range; however, in the Village Manager’s discretion, it may be adjusted depending on qualifications. Village employees are provided the following benefit package at this time:

Participation in the Florida Retirement System (Village and employee contribution)

Participation in the Federal Social Security program (Village and employee contribution)

Participation in an optional deferred compensation program (no Village contribution)

Thirteen (13) paid Town holidays

Health, vision, and dental insurance (partially subsidized by the Town)

Paid annual and sick leave benefits Indiantown is an equal employment opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, marital status, family status or sexual orientation in employment or the provision of services. Career Opportunity is dependent upon the Village’s purchase of the Utilities System. Posted On: September 18, 2020