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SAUDI AIRLINES CARGO COMPANY

Corporate presentation

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Perfectly Placed

Saudi Airlines Cargo Company is a leading air cargo carrier based in the Middle East. Strategically located in the Kingdom of Saudi Arabia, Saudia Cargo is uniquely positioned to provide a bridge between East and West via its hubs in Riyadh, Jeddah and Dammam, thus enabling it to use its capacity efficiently and move your cargo with minimal ground handling time.

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Our Mission

To serve the air freight industry with a spirit of excellence by continuously enhancing service levels and developing effective logistics solutions to the highest industry standards, and to be recognized as one of the most reliable air cargo carriers in the world.

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Our Vision

To be a leading air cargo carrier with a wide global network, delivering cost effective solutions to international quality standards and to exceed customer requirements through highly qualified people and innovative technology.

• 13th largest country in the world• East to West 1400km (870 miles)

• North to South 1800km (1118 miles)

• 19th largest economy in the world

• Largest oil producer in the world

• Population 27 million

• 26 domestic airports

• 4 international airports• RUH, JED, DMM, MED

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Saudi Arabia

Jeddah (3.5 million)

Damman (1.0 million)

Madinah (1.5 million)

Riyadh (5.3 million)

Makkah (1.5 million)

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Saudia – 67 years historic high lights

Saudi Arabian Airlines started out with a DC-3 given to King Abdul Aziz as a gift by the U.S. President Franklin D. Roosevelt. 1945

Saudi Arabian Airlines is established as a corporation. By Royal Decree signed by King Faisal, the airline becomes an autonomous entity, run by a Board of Directors and chaired by the Minister of Defense and Aviation

1963

Saudi Arabian Airlines adopts a new livery and takes the brand name Saudia 1972

An all-cargo route is opened up to Tokyo, Japan as an extension of the Taipei service 1990

A new corporate identity is launched: Saudi Arabian Airlines 1996

Saudi Airlines Cargo Company is incorporated in April 2008 and starts Commercial Operations from September 2008 under a separate board of directors chaired by H.E. the Director General

2008

Saudi Arabian Airlines becomes a member of the SkyTeam global alliance and re-launches the new corporate identity: Saudia 2012

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Saudi Airlines Cargo Company LLC

• Saudia Cargo is incorporated in April 2008• Saudia Cargo started commercial operations in September

2008 under a separate board of directors chaired by Saudia DG

• Saudia Cargo privatized since 2008 with 2 shareholders– 70%: Saudia– 30%: Tarabot Air Cargo Services

• The core activities of SACC are:– Worldwide sales of belly space on Saudia passenger aircraft and freighters– Manage cargo warehouses in KSA hubs– Provide ramp handling for freighters in KSA hubs

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Key Figures – Saudia Cargo

F2013 2012 2011 2010 2009

3,125 2,965 2,422 2,033 1,625 Revenue (SAR Million)

555 512 433 370 315 Flown tonnages (‘000s)

28 26 24 21 14 Freighter Stations

76 76 77 77 80 Passenger Stations

2009 2010 2011 2012400

500

600

700

800

900 Revenue growth 80%

2009 2010 2011 2012300000350000400000450000500000550000600000650000 Tonnage growth 63%

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Executive Team

Nabil KhojahCEO

Mohammed LinjawiVP Operations

Saud ArabVP Network

Peter ScholtenVP Commercial

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AIRLINE ACTIVITIES

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Extensive Global Network

Saudi Airlines Cargo Company has an extensive international network, currently operating to over 25 freighter destinations across 5 continents. In addition to its freighter services, Saudi Airlines Cargo Company also sells the belly-capacity on 145 passenger aircraft for Saudia Arabia’s flag carrier Saudia spanning a rapidly expanding global network of 225 destinations and provides charter flight solutions from a growing fleet of dedicated aircraft.

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Saudia Passenger- 76 Destinations

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Passengers New Destinations (winter 2013)

• 3 weekly flights to/from Canada operated by B773• 11 weekly wide body flights to/from Paris operated by

A333 & B772 (7 Flights from JED, 4 Flights from RUH)• Johannesburg weekly frequency to increase from 2 to 3

CMN weekly frequency to increase from 5 to 7 • Jakarta weekly frequency to increase from 7 to 9

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Passengers Destinations (2014)

• 3 Weekly flights to Manchester , operated by 77L• 3 weekly flights to Los Angeles, operated by 773• Direct Daily flight on Jeddah-Casablanca (B773) from Mar with new 4 flights

operating on Riyadh-Casablanca sector (B772) effective March13 • Kuala Lumpur will increase from 6 to 8 effective April (b773)• Trivandrum will start from 01NOV14 with 3 weekly frequencies (A333)

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Saudia Freighters – 27 Destinations

Saudia Cargo Network

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Growth in Africa

Lagos Hub: 9 new destinations via interline agreement Nairobi Hub: 23 new destinations via interline agreement

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Road Feeder Service

Saudi Airlines Cargo Company connects to a wide range of destinations not served by our extensive network of cargo and passenger flights through a regional Road Feeder Service:

Road Feeder Services throughout Europe connect major European points with our hub station in Brussels

In North America, New York and Houston hubs connect to all offline points in the USA and Canada

In Saudi Arabia our hub stations in Jeddah, Riyadh and Dammam connect to domestic points, the GCC countries and the Middle East

In the Indian subcontinent, Road Feeder Services connect offline airports to our extensive passenger and cargo services throughout the region.

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OUR FLEET

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Expanding Fleet

Saudi Airlines Cargo Company operates a fleet of 15 freighters consisting of B747F (-8F, 400F and 200F series) and MD-11F aircraft, offering both nose and side loading capabilities to accommodate all types and sizes of cargo. In summer 2013 the airline took delivery of two B747-8F aircraft offering increased capabilities in terms of volume and on time performance.

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Fleet – Passenger

4 | B747-468

11 | B777-368ER

22 | B777-268ER

8 | A330-343

15 | A321-211

35 |A320-214

15 |ERJ-170

110 Aircraft Total

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Fleet – Passenger (Future deliveries)

8 | B787-9

8 |B777-368ER

1 |A330-343

17 Aircraft Total

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Fleet - Freighters

2 | B747-8F

7 | B747-400F

2 |B747-200F

4 | MD11F

15 Aircraft Total

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OUR PRODUCTS

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Tailor made Products & Services

The airline offers a wide range of products and services specifically tailored to meet the varying requirements of its customers, covering general cargo, prime cargo, special cargo, Bellyflex and charter solutions. Its commitment to customer satisfaction means that it is able to provide a consistently high level of service whilst continuing to deliver cost-effective options.

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Saudia Cargo products

Fly your horse

PharmaceuticalsCourier

Airmail

Cargo Baggage

Fly your Car

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Saudi Airlines Cargo Company provides general air cargo services for all types of shipments. From an envelope weighing half a kilo to a full aircraft load and everything in between.

Regardless of whether it is electronic equipment, machine parts, aircraft engines or personal effects we handle cargo with the same care and attention to detail in all our cargo handling facilities throughout the world.

General Cargo

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• Courrier Provides an express service to courier companies, offering the best quality and the greatest flexibility to ensure their customers' satisfaction.

Features:Saudi Airlines Cargo provides special procedures for handling courier shipments, from the moment of their acceptance through to their delivery at final destination, with

Flown as booked Special secured ULDs, Shortest acceptance & delivery times Special arrangements with in-Kingdom customs authorities for

immediate clearance through a specially designated area

Prime Cargo

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• Air MailSaudi Airlines Cargo Company places a strong focus on providing efficient airmail transportation. Exclusively designed to serve all types of post office mail and express mail, this round-the-clock service is available to all destinations on our flight network and beyond.

Features:Through a dedicated department taking care of and dealing with all aspects of airmail carriage and handling, this round-the-clock service allows international mail to be delivered within 48 hours, while domestic delivery takes less than 24 hours. Features include:

Customizable airmail transportation schedules as required by individual postal departments,

A service covering all our network points and beyond Separate manifests for each flight and destination All airmail documents are kept inside special envelopes, loaded in designated

airmail compartments in the main cabin

Prime Cargo

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• Fly Your HorseTransporting thoroughbred horses requires unique care and attention. Industry recognized, world class handling specialists offer exclusive services in accordance with IATA and governmental regulations that are executed to the highest safety and animal care standards at every stage of the process (from origin, throughout the flight and upon arrival at destination).

Features:Specialized in transporting horses with the highest measures of safety.

Pre-planning arrangements with all concerned parties prior to acceptance/ transportation

Designated stable area for loading/unloading preparations. Appropriate in-flight temperature

Acceptance performed in accordance with IATA regulation and compliant with country of origin/destination Government regulations including all required documentation/certificates

Additional customizable requirements from the client are available

Prime Cargo

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• Fly Your Car

Description: From KSA and UAE we can fly your car to and from your holiday

destination on our global network of 225 destinations. With our mix of passenger and freighter aircraft we can fly cars of any

size.

Attributes: Via our 5 hubs in Europe we can truck your car to the airport of your final

destination or you can enjoy the drive yourself. Large cars only fit on freighters whilst small and medium cars also fit on

passenger aircraft.

Prime Cargo

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Special Cargo

• Valuables Maximum security to transport high value shipments of banknotes, jewellery, priceless art and artefacts, and all precious materials of declared value as defined by IATA.

Features:

Full planning services for shipments result in the highest levels of security and safety. A dedicated, specialized team ensures that valuable shipments move under pre-planned routes with step-by-step checkpoints.

Strong storage 24/7 video surveillance Security escort to/from aircraft Sealed containers

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• PerishablesSaudi Airlines Cargo provides special treatment and handling to ensure the delivery of perishable items in their original condition. Fruit, vegetables, flowers and pharmaceuticals are safely protected from any changes in climate with appropriate temperatures to suit each type of product. We ensure that your cargo will be kept constantly fresh throughout the entire process.

Features:

Pre-planning arrangements with concerned parties Special temperature–controlled refrigerators and freezers Special handling procedures according to IATA rules and regulations Flown as booked Quick delivery upon arrival

Special Cargo

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• Dangerous GoodsSaudi Airlines Cargo operates in accordance with the highest safety standards for the handling, transportation and storage of dangerous goods, fully compliant with IATA Dangerous Goods Regulations (DGR).

Features:

Saudi Airlines Cargo offers this service on all of its network:

Isolated storage Highly trained and licensed experts to enforce all IATA & international

regulations Pre-planning arrangements with concerned parties and stations Intensive supervision while handling

To avoid the risk of chemical reaction, different types of dangerous goods are kept in separate areas of the aircraft

Special Cargo

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• Live AnimalsSaudi Airlines Cargo is specialized in transporting a wide range of live animals and species, whether pets or wild animals. We provide perfect care for your animals, fully compliant with the regulations set by IATA and international animal care organizations. Due to the highly demanding nature of caring for animals and, in order to ensure your animal’s comfort and safety, we advise you to carefully review the rules and regulations.

Features:

Temperature control and ventilation system adjustable to suit your animal’s needs

Specially designated areas within cargo facilities for handling live animals Availability of a charter service for a more convenient solution to the

transport of your animals

Special Cargo

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Belly Flex

Description

The economic solution for non critical cargo Transit time from origin to destination is 4 to 8 days Tailored to the extensive Saudi Arabian Airlines passenger

network Suitable for normal sized cargo that fits in the belly

Attributes

Transit time from KSA starts 24 hours after the actual arrival at the hub

Your shipment will move earlier when space is available

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With our fleet of freighter aircraft, Saudi Airlines Cargo offers reliable, flexible and cost effective world-wide charter services. Our Charter Team is based in Jeddah KSA, offering a 24/7 service and a wealth of experience to handle your charter requests and provide quick time solutions.

Charters

No matter how little or large your request, we will find a cost effective solution for you, even if it's a station not serviced by the current extensive Saudi Schedule. We have qualified Load Planning experts who can assist with that difficult or awkward load to give you an end to end customized logistics solution, through a thorough understanding of logistics and supply chain needs.

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Charters• Actively involved in humanitarian transportation worldwide• Transport livestock, with IATA approved equipment available• Sub-charter capacity to meet your specific needs for outsized or rough

field operations• We will source additional capacity to meet peak demands• We can arrange ground handling and clearances for flights into Saudi

Arabia

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GROUND HANDLING ACTIVITIES

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Superior Ground Handling

Saudi Airlines Cargo Company provides ground handling and warehousing services to international airlines operating through the Kingdom's main airports (Jeddah, Riyadh, Dammam and Al Madina) as well as internationally. It is fully equipped to handle a wide variety of aircraft and nature of cargo, using highly qualified experts in physical ground handling as well as in the documentation process. Its team of dedicated staff is able to handle all types of shipments, from general cargo to products requiring a more specialized service such as prime cargo (courier, airmail, fly your horse and fly your car) and special cargo (valuables, perishables, dangerous goods and live animals). All cargo is handled with the same care and attention to detail in all of the company’s cargo handling facilities throughout the world.

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Warehousing in Saudi Arabia

Total RUH MED JED DMM

38 17 60 23 Airlines handled

577.498 238.978 5.307 246.828 86.384 Cargo volume 2011

642.988 256.947 6.259 282.521 97.261 Cargo volume 2012

11% 8% 18% 14% 13% Growth

101,456 44,000 1,456 33,000 23,000 Warehouse capacity m²

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Ramp Handling

Saudia Cargo provides ground handling services for international cargo airlines operating through the Kingdom's main international airports DMM, JED, MED, RUH.

We are fully equipped to handle a wide variety of aircraft and nature of cargo, using highly qualified experts in physical ground handling as well as in the documentation process.

Jeddah & Riyadh New cargo terminals

Existing Situation

Jeddah - King Abdulaziz International Airport

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Project new cargo terminal JeddahReplace existing cargo terminal 35.000 m2 by 2 new modern cargo terminals 75.000 m2Planned completion: End 2015 (step 1)

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Jeddah - New cargo Terminal

Development of a world class Cargo Village at KAIA to accelerate the growth of air cargo in Jeddah. Capacity 75,000 m²

Existing Situation

Riyadh - King Khaled International Airport

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Project Riyadh – new cargo terminalConstruct a new modern cargo terminal (~40.000 m2) and renovate and upgrade the existing cargo terminal

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Riyadh New cargo Terminal

Development of a world class Cargo Terminal at KKIA to accelerate the growth of air cargo in Riyadh. Capacity 119.665 m²

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WE CARE

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CIC's objective is to provide our domestic and international customers with the required information, services and innovative solutions for their outgoing, transit and arrival shipments.

The center handles all customer complaints and enquires related to delayed or missing shipments and provides pro-active problem solving services. It will take corrective action to trace and assure forwarding of delayed shipments in domestic and international stations. Moreover, the center will provide contact details for domestic and international GHAs and GSAs upon request.

CIC's working hours are 7am – 10pm Saudi local time (+3 GMT), 7 days a week Sat-Fri

Customer Information Center(CIC)

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Cargo claim is a written complaint demanding financial compensation from Saudi Airlines Cargo Co. for loss of, damage or delay to cargo whilst in care and control pursuant to a contract of carriage.

Types of claims:In order for us to accept a claim, the written request must be submitted before the time limit as shown below:

Claims

Claim Type Description Time Limit

1 - Loss. Loss of whole consignment . 120 days from the AWB issuing date.

2 - Damage. To consignment whole or in part. 14 days from receiving consignment.

3 - Partial Loss. Loss of part of the consignment. 14 days from receiving consignment.

4 - Delay. To complete consignment or part of it 21 days from the placing date.

5 - Pilferage. To consignment whole or in part 14 days from receiving consignment.

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Customer Feed Back

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SHIPMENT TRACKING

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Track Your Shipment

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AWARDS &CERTIFICATION

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Awards and CertificationThroughout its history, Saudi Airlines Cargo has always been recognized internationally.

Awards include

2013 Best Cargo Airport of the year - Riyadh Station – London Air Cargo News / London Annual Awards

2013 Best Cargo Airline – Brussels Airport – Brussels

2013 International Cargo Airline of the Year - Africa

2012 Ideal Organization award - Okaz workforce ceremony

Saudia Cargo being an integral part of Saudia Airlines takes pride in the continuous maintenance of IATA Safety standards and subsequent Certification through IOSA Audit since several years.

2007 Air Carrier of the Year - Excellence Certificate 2007

2007 Middle East Logistics Award for Best Charter Operator 2007 and runner up in Best Air Cargo Carrier category

The Brussels Airport Marketing Award as the Best Air Cargo Airline in 2007.

Saudia Cargo operates to ISO standards which were awarded to the company in 2001 and which it has maintained consistently since then.

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Middle East Carriers

COMPETITOR LANDSCAPE

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Key Figures Middle East carriers

Airline # freighters Pax Destinations

Freighter Destinations # PAX Aircraft Type of Freighters

15 76 28 110 4 MD11, 10 B747

11 92 32 192 4 B747, 7 B777

7 67 20 64 2 B777, 1 MD11, 1 B747, 1 A300, 2 A330

7 95 40 112 4 B777, 3 A300-6