USPS FY 2013 1st Quarter Financials Presentation

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    Board of Governors

    Friday, February 8, 2013

    Open Session

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    Financ ia l Resul t s

    Quar t er I o f Fisc a l Year 2013

    Open Board Session

    Februar y 8, 2013

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    Financial Results

    Quarter 1 YTD - 3 Months FY FY

    (Billions) 2013 2012Revenue $17.7 $17.7

    Expenses * 17.5 17.5Separation Incentive Costs 0.1 -

    Operating Income (Loss)* 0.1 0.2Retiree Health Benefits Pre-Funding (1.4) (3.1)Workers' Comp. Fair Value Adj. 0.2 (0.1)

    Workers' Comp. Other Non-Cash Adj. (0.2) (0.3)

    Net Income (Loss) ($1.3) ($3.3)

    Liquidity (Days Cash) 10 11

    Volume (pieces) 43.5 43.6* Before RHB pre-funding and non-cash adjustments to workers compensation liabilities.

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    $ Billions

    Revenue FY12 Q1 vs. FY13 Q1

    -3.1%

    +3.1%

    +4.7%

    -0.1%

    -6.3%

    Volume: +3.6%

    Volume: -4.5%

    Volume Up: 4.0%

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    Financial Results

    Quarter 1 YTD - 3 Months FY FY

    (Billions) 2013 2012Revenue $17.7 $17.7

    Expenses * 17.5 17.5Separation Incentive Costs 0.1 -

    Operating Income (Loss)* 0.1 0.2Retiree Health Benefits Pre-Funding (1.4) (3.1)Workers' Comp. Fair Value Adj. 0.2 (0.1)

    Workers' Comp. Other Non-Cash Adj. (0.2) (0.3)

    Net Income (Loss) ($1.3) ($3.3)

    Liquidity (Days Cash) 10 11

    Volume (pieces) 43.5 43.6* Before RHB pre-funding and non-cash adjustments to workers compensation liabilities.

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    Quarter I YTD - 3 months(Billions)

    FY2013

    FY2012

    Compensation $9.6 9.6

    Benefits 3.8 3.8

    Transportation 1.8 1.8

    Depreciation 0.5 0.6

    Supplies & Services 0.6 0.5

    Rent, Utilities & Other1.2 1.2

    Operating Expenses * $17.5 17.5

    Workhour Reductions (Millions) (1) (3)

    Operating Expenses

    * Before RHB pre-funding, non-cash adjustments to workers compensation liabilities.

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    Financial Results

    Quarter 1 YTD - 3 Months FY FY

    (Billions) 2013 2012Revenue $17.7 $17.7

    Expenses * 17.5 17.5Separation Incentive Costs 0.1 -

    Operating Income (Loss)* 0.1 0.2Retiree Health Benefits Pre-Funding (1.4) (3.1)Workers' Comp. Fair Value Adj. 0.2 (0.1)

    Workers' Comp. Other Non-Cash Adj. (0.2) (0.3)

    Net Income (Loss) ($1.3) ($3.3)

    Liquidity (Days Cash) 10 11

    Volume (pieces) 43.5 43.6* Before RHB pre-funding and non-cash adjustments to workers compensation liabilities.

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    Sep-11

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    May-12

    Jun-12

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    Oct-12

    Nov-12

    Dec-12

    Jan-13

    Feb-13

    Mar-13

    Apr-13

    May-13

    Jun-13

    Jul-13

    Aug-13

    Sep-13

    Oct-13

    Liquidity includes unrestricted cash plusavailable borrowing, up to $15B limit

    Days of Operating Cash based on averageoperating costs disbursed per day ~$265M

    Mid-October Balances shown - Lowpoints after annual Workers

    Compensation payments to DOL

    Days FY 2012

    Three months in 2013 haveliquidity below $1.3B (5 daysof operating cash on hand)

    No Retiree Health Benefits Pre-Funding included ($11.1B in 2012 and $5.6 B in 2013)

    Current Forecast

    Actual

    FY 2013

    2012 & 2013 LiquidityDays of Operating Cash on Hand

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    Quarter 1, Fiscal Year 2013Service Performance and

    Customer ExperienceBoard of Governors

    Open SessionFebruary 8, 2013

    Megan J. BrennanChief Operating Officer

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    Our Employees Delivered

    Quarter 1 Performance

    First-Class Mail

    Improved Performance

    Overnight

    2 Day 3-5 Day

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    FIRST-CLASS MAILSERVICE PERFORMANCE

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    75

    80

    85

    90

    95

    100

    Source: Product Information

    Quarter 1 Performance

    First-Class Overnight

    QTR 1 SPLY

    96.20 95.73

    Target 96.70

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    75

    80

    85

    90

    95

    100

    Source: Product Information

    Quarter 1 Performance

    First-Class 2-Day

    QTR 1 SPLY

    95.7192.72

    Target 95.10

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    75

    80

    85

    90

    95

    100

    Source: Product Information

    Quarter 1 Performance

    First-Class 3-5 Day

    QTR 1 SPLY

    93.93 92.83

    Target 95.00

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    75

    80

    85

    90

    95

    100

    Source: Product Information

    International Single Piece First-Class

    Qtr 1 SPLY

    84.17

    87.72

    Quarter 1 Performance

    Target 94.00

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    CUSTOMER EXPERIENCEMEASUREMENT (CEM)

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    0

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    40

    60

    80

    100

    Source: CEM

    Overall Experience

    Customer Experience Measurement

    88.4084.20

    88.5984.13

    Residential Small/ Medium Business

    QTR 1 SPLY

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    National - Residential

    Customer Experience Measurement

    91.12 90.8185.35

    62.01

    91.21 91.05

    84.86

    62.49

    0

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    40

    60

    80

    100

    Receiving Sending PO Visit Contact

    QTR 1 SPLY

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    National Small Business

    Customer Experience Measurement

    Receiving Sending PO Visit Contact

    QTR 1 SPLY

    0

    20

    40

    60

    80

    100

    88.1487.22

    80.75

    52.43

    88.1387.30

    79.78

    51.81

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    Areas of Focus

    Improving Customer Experience

    Employee Engagement

    Customer Experience Essentials

    Effective Use of Data and Diagnostic Tools

    to Drive Continuous Improvement

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