Using the Internet to Improve Workforce Skills: North Carolina's Approach David Potenziani,...
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Using the Internet to Improve Using the Internet to Improve Workforce Skills: Workforce Skills:
North Carolina's ApproachNorth Carolina's Approach
David Potenziani, Christopher Ogden, H. Pennington Whiteside, Mary Davis, Lisa
Macon, and Pia MacDonald
UNC School of Public Health
November 17, 2003
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Focus Area GFocus Area G
CDC promotes efforts in preparedness Goals support workforce development systems
NC is a regional leader in responding to disasters
We’ve had more than our share of practice
NC approach to Focus Area GSkill assessmentTraining Needs PortfolioTrainings DatabaseFeedback
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NC Workforce NC Workforce Development PathDevelopment Path
Initial Project Discussions (early 2002)
Project Initiation (April 2002)
Online Needs Assessment (May 2002) (www.webFormKit.org)
Design Specifications (August 2002)
System Launch (May 2003)
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Technology Needs Technology Needs
Scalable for thousands of users
High availability and failover protection
Flexible data collection and reporting
Roles-based security
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Technology ChoicesTechnology Choices
Sun Solaris serversDev, Test, ProductionRedundant pairs for productionSmart switch technology
Java (J2EE)
Apache
WebLogic
Oracle
SAS Internet
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NC System WorkflowNC System Workflow
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User ProfileUser Profile
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AssessmentAssessment
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CompetenciesCompetencies
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Training Training ListList
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TrainingTrainingDetailsDetails
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PublicPublicFeedbackFeedback
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A MiracleA Miracle
Here be training!
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TrainingTrainingFeedbackFeedback
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Competency Competency ImprovementImprovement
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Other Other Features and FunctionsFeatures and Functions
Reports for Policy Makers
Training Vendor Input
System Management
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Report WriterReport Writer
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FlexibilityFlexibility
Can shift with developmentsRapid development of needs assessment surveys
Monitoring Standard report accessible by state and local officialsStandard report presents status of competency levels
By State, County, Occupation, etc.Aggregation of data
Customized reports according to state needs
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Policy ChallengesPolicy Challenges
Who has access to reports on aggregate data?State Health officialsPreparedness Center
How will individual data be used?Lifelong learningIn case of crisis, identify individuals well trained in a specific areaJust-in-time vs. just-in-case
What will ensure participant honesty in self-reporting?
Open versus closed-system development
Vendor submissions of training resources
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Challenge: IncentivesChallenge: Incentives
Completing the skills assessment
Use the entire system—not just visit training catalog
Return to system to complete feedback on trainings and competency improvement
Possible incentivesOffer certifications in specific competency areas using a defined “curriculum” of trainings—e.g. Epidemiology, Outbreak Investigation, Preparedness—at basic, intermediate, advanced levelsProvide training dollar reimbursement once feedback is completed
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ConclusionConclusion
Comprehensive workforce development systemEffective at the individual and aggregate levelsSupports individual job growth
Training needs matched to competencies
Flexible in emergencies
Provides data for informed policy decisions