Using the Balanced Scorecard to Create the Strategy ... · 27/04/2020 · Organization Containment...
Transcript of Using the Balanced Scorecard to Create the Strategy ... · 27/04/2020 · Organization Containment...
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:تقديم
األزماتدارة إو استمرارية األعمال إدارة خبير
THINK CONTINUITY
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مفهوم األزمة أو الكارثة 1
التنبؤ باألزمات والتحضير الجيد لها–ما قبل األزمة 2
التعامل مع الحدث–أثناء وقوع األزمة 3
يعيةالدروس املستفادة والعودة إلى الحياة الطب–ما بعد األزمة 4
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Coronavirus
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Bomb - Birmingham 2001
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Bomb - Manchester 1996
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SARS – Hong Kong, May 2003
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Tornado – Kansas, May 2003
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عدم االستقرار حالة من
حيث ملؤسسة أو بلد بأكمله ب
مل تأثير األزمة يهدد ويشأن
العمليات أو الوجود أو
السمعة
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مباغتة وغير متوقعة
تهديد متقلب ومتغير
الضغط واالستعجال
الريبة وعدم التحقق من القرارات
تتعدى املكانأماكن التأثير على أو الالمحدودية
مالحقة اإلعالم ووسائل التواصل االجتماعي
التعقيد
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التخطييييييييييييييي املسييييييييييييييب وقييييييييييييييدرة
يييادة االسييتبابة املدعوميية بالق
واملعلومييييييييييات التخييييييييييا قييييييييييرارات
اسييييييييييييييةراتيبية وسييييييييييييييريعة ممييييييييييييييا
ار يسييييييياعد ايييييييث التعيييييييااث مييييييين ثييييييي
ة األزمة وحماية وجود املؤسس
وسمعتها
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مرحلة ما قبل الكارثة
(مرحلة اإلنذار)
مرحلة وقوع الكارثة
(املرحلة الطارئة)
مرحلة ما بعد الكارثة
(مرحلة إعادة التأهيل)
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ما قبل األزمة
تقييم املخاطر➢
تحليل اآلثار املتوقعة➢
مةوضع استراتيجية التعامل مع األز ➢
وضع خطة التعامل مع األزمة➢
التوعية والتدريب➢
محاكاة خطة مواجهة / تجربة ➢
الحدث ، وتقييما ، وصيانتها
أثناء وقوع األزمة
ة التنسيق مع الجهات الرسمي➢
واملعنية
مواجهة الحدث➢
ما بعد األزمة
الدروس املستفادة➢
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تأمين السيارة
السفر بالسيارة
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Organizational
National
Global
Regional
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Regional
Organisational
National
Global
Fire
Virus
AttackWater
Leak
System
Failure
Fraud
Nation wide
Power failure
Regional
War
Tsunami
Systemic
Financial CrisisPandemic
Flu
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1. _______
2. _______
3. _______
4. _______
Organization
Containment
Assessment
Escalation
Notification
Ac
tion
s
ResponsibilitiesPriorities
RTOs
Administration
Maintenance &
Exercising
Alternate
Facilities & Resources
Recovery
Inventories
Call
Lists
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Emergency
Operations
Center (EOC)
OFF SITESTORAGE
@ ATL
“HOT SITE”
Director & Recovery
Teams
Parking Lot
Yes
No
?Disaster
?
“Resume”Technical (IS)
Operations
Data
Cleanup &
Return to Normal
Operations
“Resume” Work
Area Operations
“COLD
SITE”
“Migration”
If Final Site
Not Available
Restoration/Migration
Disaster
Department“Work Area”
RecoveryTeams
Drive?
YourBUILDING(s)
InternalMutual
SupportRecovery
Drive?
“HOT SITE”
Office Locations-Clients
“WorkArea”
RecoveryTeams
IS &”Work Area”
RecoveryTeams
Voice Switch
RecoveryTeams
X
Re-RouteTo “Hot Site”
& “Work Area”
Drive?
HOME
OtherPersonnel
LAN/
WAN/
Client-
Server
Customer
Call
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