1. Miles Maier Twitter @LasaICT ICT Champion Paul Treloar Twitter @LasaVoice Head of Policy Using technology to help deliver Advice Services www.lasa.org.uk

2. Take-Aways

• Move towards online service delivery

• Solutions - case studies

• Technology barriers to providing advice

• Telling your story

• Tips and tools

3. Triple Whammy

• Increased demand on advice services

• But.funding cuts reducing capacity

• Digital by default

• • 80% JSA claims done online by 2013

• • 9m UK adults not online

4. Using technology

• GOAL increase service capacity and staff time for one to one work

• Make info easy to access via multiple channels web, email, phone, SMS

• Personalised, location based info

• Free or low cost to end user

5. Case studies

• Carers UK online services increased capacity and saved >100k

• Advice Sheffield network of 17 agencies combine on new client referral system

• GamCare multiple helpline channels to increase capacity and effectiveness

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7. Mobile apps

• Volunteering - Vinspired

• Awareness - Depaul Trust

• Advice British Heart Foundation

• Campaigning Ushahidi, Kenya

• Personalisation, location based

• Self directed learning

• Free or low cost to end user

• Raise your profile

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13. Discussion

• Q. How are you using technology to deliver advice?

• Q . What are the barriers to using technology?

• Q. How can we help you overcome them?

14. Lasa Knowledgebase www.ictknowledgebase.org.uk

15. Photo: flickr.com/photos/tonypeters/ Social Media is game changing www.Radian6.com/cms/social_media Online applications and media which facilitate interaction, collaboration and the sharing of content www.universalmccann.com

16. Tell your story - rightsnet

17. Tell your story Dogs Trust

18. Using the cloud

• Bulk SMS www.bulksms.co.uk

• Collaborate Google Docs and Calendar

• File storage/sync www.dropbox.com

• Organise events - www.eventbrite.com

• Internet telephony - www.skype.com

• Arrange meetings www.doodle.com

19.

• Twitter @LasaICT and @LasaVoice

• Web www.lasa.org.uk

• Rightsnet

• www.rightsnet.org.uk

• ICT Knowledgebase

• www.ictknowledgebase.org.uk