Using Technology to Enable Evidence- Based …...• Project Management • Field Services •...

NetHope Solutions Center Webinar Series 2019

Using Technology to Enable Evidence-Based Humanitarian Program Design

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Today’s Speakers

Jessica BarretteSenior IT Project Manager

International Rescue Committee

Nick BannisterSenior Director of Measurement

International Rescue Committee

Erin McHugh SaifGlobal Lead, Product Development

Tech for Social Impact, Microsoft Philanthropies

Dan LammotCEO

threshold.world

Erik ArnoldChief Technology OfficerTech for Social Impact,Microsoft Philanthropies

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Today’s Agenda

• Welcome• Speaker Introduction and Session Overview • Program Design Reimagined• IRC Measurement Strategy• Program Design Demo• What’s Next on the Roadmap?• Calls for Collaboration• Q&A

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Program Design Reimagined

Nonprofit Common

Data Model

> Nonprofit Accelerator v2.2> Power Apps

> Program Design App

• Build logframes using indicators and theories of change

• Build a program from a standard included indicator set like the UN SDGs, or bring in your own indicators

• Manage individual programs with ease

• Collaborate with colleagues and partners on program design

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IRC Program Design and M&E Technology Review

Vision

Review Process Key Considerations

• Field-first Program Design and M&E technology ecosystem that leads to improved quality,

quantity and use of data This ecosystem reflects:

• Understanding the complexity of end users’ needs

• Balancing standardized systems and processes with custom workflows, where needed

• Reflection on what is working and not

working in current processes

• Consultation with IRC staff

• Partner and sector collaboration

• Cost of implementing & supporting

technology

• Interoperability

• Iterate and learn

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What is the Program Indicator and Design Assistant?

A tool designed to help staff navigate through theories of change, logframe population, and monitoring and evaluation indicator selection

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Designing solutions with end users in mind

We listened to our staff! • Cross-functional group included Grants

Managers, Program Coordinators, Evidence and Learning Manager, Measurement (M&E) Staff

• 3 Countries varying in context and programming (Pakistan, Ethiopia, Burundi) + HQ

• User experience design expert was part of consultation processes

Staff feedback• Simple

• Easy to use

• Integrated (e.g., Microsoft Teams)

• Easy to support the tool

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Reflections and lessons learned

AdaptabilityBusiness Gaps Identified Interoperability Support Effort

Low

Every program consulted did program

design differently

IRC’s Outcome and Evidence Framework continues to evolve

and mature

Common Data Model set potential for

interoperability with other IRC systems

Minimal IT maintenance cost and low-cost of licensing

using PowerApps

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What’s next on Microsoft’s roadmap?November

2018 March 2019 August 2019

November 2019 April 2020

Nonprofit Accelerator

Nonprofit Common Data Model

Data Sources and Standards

Program Delivery

Constituent Management

Fundraising

Grant/Award Management

Field Services

Case management

Volunteer Management

Finance & Operations

Monitoring & Evaluation

Customer Insights

Nonprofit Operations Toolkit

IATI SDGs HXL

Template App

V2.2 V2.3V2.1V2.0V1.0

Program Management Priorities• Program Design

• M&E

• Case Management

• Nonprofit CDM Adoption

• Project Management

• Field Services

• Common Data Model Expansion to support Disaster Relief

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Ways to collaborate

Program Design and M&E Private Preview

What: Test and contribute critical user, design, and workflow feedback ahead of launch

Contact:Adina FudymUser Research and [email protected]

Program Delivery Research + Discovery

What: Test and provide feedback on prototypes and review use cases and requirements to inform the solution roadmap.

Contact:Erin McHugh SaifGlobal Lead, Product DevelopmentMicrosoft Tech for Social Impact [email protected]

1 2IRC M&E technology review

What: IRC wants to work and listen to you on what’s working and not working in the M&E technology space

Contact:Jess BarretteSenior IT Project [email protected]

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Using Technology to Enable Evidence- Based …...• Project Management • Field Services •...

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