Using Technology to Drive Efficiency in

Senior Care

John Hopper Ziegler�Linkage Longevity Fund

Nadim Abi-Antoun Presbyterian

Homes

Joe Velderman ProviNET Solutions

Kim Kessler Caremerge

Your Panelists

@LinkageConnect @Caremerge @ProviTWEET @PresbyHomes

Efficiency versus Effectiveness A measure of whether the right amount of resources have been used to deliver a process, service or activity. An efficient process achieves its objectives with the minimum amount of time, money, people or other resources.

A measure of whether the objectives of a process, service or activity have been achieved. An effective process or activity is one that achieves its agreed objectives.

ITIL V3

The measure of efficiency is its effectiveness.

Ø Lack of communication + collaboration

Ø Clunky workflow Ø Limited knowledge Ø Using 10+ different

systems

Challenges

$26,041.00

79% 17 Hours

47%

Communication + Collaboration

Infrastructure roadblock

63%

50%

Adoption Integration and Efficiency

Now What?

PRODUCT DEMO

One Calendar to connect everyone and everything. Enhance Efficiency, Optimize Resources.

One Calendar, One Community – That Simple CALENDAR CENTRAL »  Filter by service level, department, dimension, meeting place or coordinator »  Create new events across the entire spectrum of care at your community »  Public/Private Administrative Control »  Assign & Track Dimensions of Wellness »  Analytics: Wellness Reports & Real-Time Activity Reports

Filter by service level, department, dimension, meeting place or coordinator

Download as a word document or pdf, drill down into day, week, month or year

Calendar Central

Create new events easily across the entire spectrum of care available at your community

Set Maximum Sign-Ups, assign Service Levels and Departments

Describe the event to the public but share notes with staff in private

Assign Dimensions of Wellness you can track alongside attendance

Create and Assign tags to make events even more easily searchable

Calendar Central

Wellness reports

Create Wellness Reports for Each Resident. Track by Year, Month, Week or even Day

Reports can be printed or downloaded

Quickly gain a bird’s eye view of the Wellness Chart for each resident.

Real-time activity reports Access Monthly Activity Reports to discuss activities, attendance and shift your programs accordingly with staff.

Copy or Save as a CSV, Excel, or PDF file. Print with a click of a button

View residents, the total amount of activities attended, a chart tracking their attendance as well as the trend month over month.

»  Chicago-based »  175 partners in the United States »  Committed to good design »  Committed to partnership

We are

ONE PLATFORM

CAPTURE via role specific interface, devices, other systems

CREATE Necessary documentation

ORGANIZE data in central place for insights

SHARE other stakeholders per workflows

COMMUNICATE with other stakeholders through meaningful workflows

INCREASE Efficiency For all

C A R E M E R G E F A M I L Y O F P R O D U C T S

Rx Integration eMAR

Family

Engagement

Community

Engagement

Clinical

Collaboration

Calendar

CentralBroadcast

Chronic Care

Management

CCM – Physician Engagement

Clinical Collaboration

Community Engagement

Family Engagement

Calendar Central

Broadcast

Pharmacy Integration

eMAR

ENTERPRISE ANALYTICS

Best in Class Service & Support

94% NPS among the highest in cloud based software

What Our Customers Say

95% 94% 99% CUSTOMER

SATISFACTION RECOMMEND CAREMERGE

CLIENT RETENTION

RATE

Get Started – Easy as 1, 2, 3

ü  Technology and Systems analysis

ü  Silos & workflow analysis

ü  Measure baseline

ü  Tied to your strategy & vision

ü  Analyze and prioritize

ü  Start consolidating and integrating Systems

ü  Dedicated Caremerge Experience team

ü  Ensure your vision is accomplished

ü  Continuous improvement through Enterprise Analytics

Assessment Define Roadmap

Roadmap Execution

Implementation Process

Align Kickoff Rollout Marketing Support

Leadership Launch •  Welcome Caremergers! •  Align Goals•  Identify Key Stakeholders•  Define Success Metrics

Kickoff/Configuration •  Product Introduction•  Collaborative Configuration of Caremerge•  Create Base Resident/Senior Setup•  Capture Baseline metrics

Staff Launch and Training (onsite)•  Staff Learns Caremerge Basics•  Immediate Use! •  Optimize Workflows

Marketing & Communications •  Push out to Marketing•  Push out to Families•  Engage and Empower Staff

Ongoing Success •  Awesome Support •  Ongoing Education•  Measure Impact, Create Case Studies•  Speaking Engagements•  New Feature Rollout

In addition to round the clock support, our help site is chock

full of handy videos, feature releases, How To’s and FAQs

Our Help Site Helps You Help Seniors

Help Videos are regularly updated, ensuring no one ever

goes far for answers

BUT! If You Have a Question, just dial our 24/7 Help Line to

get answers quick.

Our Help Site Helps You Help Seniors

Industry Recognition

COOLEST Healthcare Company

in the Midwest

WINNER Most Innovative Product in LTC

WINNER Best Mobile App

Boomer’s Summit 2013

COOLEST Health App

HealthBeat 2013

FINALIST AARP 2013 Health Innovation @50+

FINALIST Most Innovative in

Senior Care 2013

HOTTEST Healthcare Company

in the Midwest

FINALIST Most Innovative in

Senior Care 2014

2014 ALFA Best of the Best Spotlight—

Family Engagement

2014 ALFA Best of the Best Spotlight—

MCO Quality Measures

BEST PRACTICE Post-Acute Care

Collaborative Research

2014 AWARD Early Stage Investment Opportunity of the Year

SILVER AWARD 2014 Best Transitional Care Solutions in LTC

BRONZE AWARD 2014 Best Transitional Care Solutions in LTC

2014 WINNER Social Innovation Award

2015 ALFA Best of the Best

Family Engagement

Caremerge Confidential

2015 TOP 10 Healthcare Technology

Disruptors

Industry Recognition (cont.)

Partners

Investors

Meagan Rohan Meagan.Rohan@caremerge.com773.562.0942

Work With

Make the World

Better… More

Efficiently