Using Technology to Create Community-Based Service Programs
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Using Technology to Create Community-Based Service Programs April 18, 2011 Sterling Wind BRAINSTORM 2011
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Using Technology to Create Community-Based Service Programs – created by SmartHomes project manager Sterling Wind.
Transcript of Using Technology to Create Community-Based Service Programs
Using Technology to Create Community-Based Service
Programs
April 18, 2011Sterling Wind
BRAINSTORM 2011
What is Imagine!
• Established in 1963 in Boulder County, Colorado, United States
• Community Centered Board (CCB)• Variety of Supportive Services• 85% Funding from Medicaid• Provided support services to 2,500 people in
2008
About Imagine!
The Mission of Imagine! is to create and offer innovative support services to people of all ages with cognitive, developmental, physical, and health related needs so they may live fulfilling lives of independence and quality in their homes and communities.
US Supportive Services are Changing
Care is becoming increasingly complexCaregivers need more informationPeople are living longer Wellness PromotionReimbursement PoliciesConsumer/Family Involvement Health Professional Shortage
Find People with the Knack
Leveraging Opportunity … Product Development/Customer BaseResearch and Development/Stable OrganizationAcross Service Realms/Similar Service NeedsFamilies/Demand ManagementInternal - D.I.G’s/Staff Tenure and Development
Change to Survive
Improve Consumer Services/SupportsAssess Service/Support NeedsFacilitate Communication/Involvement Families
Improve Organizational Efficiency /IT IQCoordinate InformationAssess/Evaluate DSP (Direct Service Professional)
Research and DevelopmentDesign/Develop New ProductsDemonstrate Success/Failure
Create New Service ModelsAddress Waiting Lists
Establish/Develop New PartnershipsSocial Ventures
The goal of the Imagine! SmartHome: Through the application of technology, we will improve the quality and efficiency of supportive services for individuals with developmental and other disabilities in a permanently affordable, cost effective, and energy efficient community setting.
http://imaginesmarthomes.org
Long Term Goal
Through the application of technology, we will improve access and availability of supportive services for individuals with developmental and other disabilities so that they may lead fulfilling lives in their homes and communities.
Participatory Process
Consumer/Family InvolvementDesignSelection ProcessOutline Expectations
House GuidelinesConsumer/Family SatisfactionTechnology Assessment/Evaluation
Areas of Technology
Consumer Specific Supportive ServicesFamily Communication and AccessOperational – Management and Line Staff (DSP) Support and InformationEnvironmental – Home Management and Monitoring Systems
Partners
Accessible Desktop
Accessible Desktop
Accessible Desktop
Consumer/Family Specific
Universal Interface - UMPCEnvironmental Control SystemCommunication – VOIPRFID, IR and GPS CapableTeaching and Prompting Systems Family Information Systems
Operational
SaaS ModelManagement Interface -Browser BasedEmployee Time TrackingDSP Interface - Browser Based Automate Documentation
Incident TrendingCare PlansBilling/Utilization
Multiple Platform IntegrationLMSFamily Access/Portal
Advanced Process Solutions: The CARE System
Variety of Remote Monitoring Systems
• Cameras PTZ – Fixed Units
• Motions Sensors Detect Falls/Proximity
• Security/ Health and Safety Sensors
Doors/Windows - Alarms• GPS- Community• RFID – Specific Location
Environmental Control Data - Trends
SaaS Models Create a Support Network
Data Rich Environment Data System Informed Communities of Care
Support
Network
Transforming Data into Information
Sensors Alerts
Sensors Log Portal Use
Profiles Alert Preferences
StaffMembers
Consumers
Managers
•Alerts & Notifications•Live View•Supports Summary•Performance Metrics
Staff Members
Staff Members
•Global Perspective•Client Overview•Employee Overview
ManagersManagers
• Live View• Historic Trends• Health information • Social information
CARE System
Staff
Integrated Alert System
Making Alerts Meaningful
• Who, What, Where, When • Customizable• Insightful
Advanced Process Solutions: The CARE System
Consumer SummaryInformation Summary and Documentation Hub
* Metrics * Communication * Quick Documentation *
Advanced Process Solutions: The CARE System
Engaging the Family and Support
Network• Sense of Connection alleviates concerns• Transparency engages families as members of the support network.• Opportunities to contribute provide a sense of belonging and purpose.
Networked Gaming
®
• Web-Based – manage records from a central location
• Intuitive User Interface • Improved compliance with Medication
Administration• 75% reduction of medication
administration errors • Reduces staff training by 18 hours per
residence• Pharmacy Interface
®
Case Study • 190 consumers• 16 Staffed Sites/3 Group Homes/90 Foster Care Residences• This organization has experienced 12% growth in their residential program for the
last 6 years. During that time the nursing headcount has remained flat increasing the nursing/caonsumer ratio from 1:27 to 1:56
• Quality Assurance audits showed a 48% decrease in Medication errors• Cost of Ownership: for 1$ spend on MedSupport® saved $ 15.5
Headcount # Rate Savings Details
Nurses 5 FTE $30/hr 16 hrs/nurse/mth 960 hrs saved= $28,800 or 1 nurse PTE or 1 Med Tech FTE
Administrative Staff 4 FTE $18/ hr 2842 hrs/ yr in increase productivity
2842 hrs saved = $51,156
New Staff/ month 20 $15/hr 11hrs/staff 11 hrs training time saved per staff= $39,600
Total Savings $131,112
Yearly MedSupportSubscription
$8460
Energy Management
Energy EfficiencyIntelligent Monitoring –Data Mining to Create Usage Profiles Create and Optimize Load ProfilesIntegrate Adaptive Technology with GridAgents Technology
Changing Static to Dynamic
Consumer ActionsDirect Care InteractionsBilling for ReimbursementNotification and PromptingHealth/WellnessFamily Involvement
Current and Potential Research
Working with Colorado WIN PartnersIdentified 31 areas of research
Quality of LifeEffectiveness of servicesProvide Cost and Energy SavingsImproved Health and Safety
Funded through Grants
Areas of Development
Consumer AssessmentIntegrating Multiple IT PlatformsDSP Training (Learning Management Systems)Product Development and Assessment
Adaptive EquipmentBehavioral SupportsBehavioral Patterns Recognition through Energy UsageSocial Networking
Capturing Life History
Sterling Wind – [email protected]
SmartHome – http://Imaginesmarthomes.org
FaceBook – http://www.facebook.com/pages/Imagine-SmartHomes/86609388388
Twitter – http://twitter.com/ImagineColorado
