Hello!“Save thousands of pounds in

your temporary staffing requirements… Here’s how!”

A guide to managed service providers for the public sector

…links you to the staff you need…

using one point of contact

A Managed Service Provider (MSP)

A single Managed Service Provider (MSP) takes responsibility for your temporary staffing requirements…

…as opposed to you managing a selection of individual agencies yourself

Agency 1

Agency 2

Agency 3

Agency 4

The MSP operates a tiered structure of agencies to deliver the service

The tiered structure can be developed throughout the life of the contract and changed to suit particular situations

An extensive list ofSingle point of contact

Structured management information and reporting

Allowing access to a number of (tiered) agencies will ensure sufficient capacity and supply exists

Supporting organisations in addressing the requirements and operation of the Agency Worker Directive

A greater opportunity for ‘local’ and SME suppliers within the MSP supply chain

…and more Streamlining of invoicing

Competitive and standardised fees

Accuracy and transparency of fees and cost savings

Performance-based tiering of agencies to encourage service quality

Robust compliance checks

Supporting wider initiatives such as demand management and workforce planning

Robust compliance checks are carried out to ensure consistent compliance and reassurance around employment checks and safeguarding.

This is all completed before the temporary worker starts at your organisation

Conquering challenges in specialised sectors…such as social care, information technology, and education

Recruiting unqualified or

low quality staff

is like trying to

fit a square peg

into a round

hole

Shortage of staff + Over inflated rates =

SOLUTION

Local authorities have saved £82 million in their temporary staffing

requirements with MSTAR

2011 - 2015• Launched April 2015• Three different service delivery

models available• New – Lot 3 - Supply Chain

Optimisation (Hybrid)• Increased number of suppliers to

choose from

Creation of talent pools

Overcome challenges

Changing nature of labour market taken into consideration

Evolving needs of public sector market met

Extensive list of suppliers

Customer needs fully identified

Control of supply chain

Neutral vendor

Hybrid

Master vendorThree

delivery models

available

Managed Service Provider (MSP)

Agency1

Agency2

Agency3

Agency4

Neutral vendor

• MSP does not supply any Temporary Agency Workers itself

• Manages a supply chain of agencies to provide temporary agency workers to fulfil bookings

• MSP can use associated or subsidiary companies as a source of supply subject to these companies being treated and competing equally

• No advantage or disadvantage over any other agency in the supply chain

• Ensures the solution to each requirement is objectively determined from the marketplace at all times

• Gives all agencies the same chance to put forward candidates

Managed Service Provider

Own pool

Agency1

Agency2

Agency3

Agency4

Master vendor

• Allows the MSP to use their own temporary workers to fill vacancies or generate a pool of staff,

• ‘First tier’ of agencies may include the customers own pool

• MSP is able to offer different delivery models

• Supplier has the responsibility for the management of relationships with all other agencies

• This enables the customer to benefit from an aggregated and simplified service whilst retaining the breadth of supply from multiple sources.

Lot 1

Lot 2

HYBRID

The best of both…Customers can define a sourcing strategy using a combination of models depending on their resourcing objectives

Overcome fulfilment issues in areas such as Social Care

Specialist agencies to utilise their knowledge of the market to try and solve the issues faced by customers

Creation of this new ‘hybrid’ lot gives customers the ability to create their own solution

Innovative solutions for

difficult fulfilment

issues

Managed Service Provider

Specialist agency for social care

Preferred supplier

1

Preferred supplier

2

Preferred supplier

3

Difficult to fill

category

Category of worker

Tier 1

Tier 2

Social Care -

Qualified

SERVICE LEVELS

Transactional

Strategic

Minimum level of service supplied by an MSP

• Choice of additional services which can be added to the transactional service specification

• Enables customer to choose and build up their service to their required level

• Can be removed or added with total transparency on the costs involved

Suppliers

Two simple ways to access the framework

Call-off

Further competition

Further competition template documentation available as and when required

Save time and

moneyEU and UK

procurement regulation compliant

High level contract

management

Frameworks

Pre-agreed terms and conditions

Next steps… • Download the User Guide (653F)

from www. espo.org

• ESPO’s MSTAR team will send you the latest pricing files including:

• strategic services pages• core specification• supplier overview pages

David Maylin Category Manager

t: 0116 294 4005

Kate Richardson Senior Procurement Officert: 0116 294 4075

w: espo.org e: mstar@espo.org