Using Big Data to deliver the Right training at the Right time

@CSODConvergence @CornerstoneInc #CSODConf15

Using Big Data to deliver the Right training at the Right time

Ani MukerjiLearning Center Architect, LinkedIn

@CSODConvergence @CornerstoneInc #CSODConf15@CSODConvergence @CornerstoneInc #CSODConf15

350MM Members 100k+ Recruiters

3000+ Relationship Managers & Product Reps

13 Customer Learning Team

members

Cornerstone Learning & Extended

Enterprise Cloud


Maria in 2013

Boss bought Recruiter license

Not Tech Savvy & doesn’t have the time

Doesn’t know about the Learning Center


Juan in 2013

Too many accounts to manage & monitor

Doesn’t have a good reason to call

No access to Learning Data

Customers Who Took At Least 1 Training Were 30% More Likely To Be Highly Satisfied


How Do We Get Maria Engaged In Training?

Right Training @ Right Time

Awareness

Close the Loop With

Internal Teams

Big Data


Where the Data GoesSSO/ API

CSOD

Outbound Data Feed

Data Warehouse

Tableau Dashboards

BI Analytics (Crystal Ball) E-mails

CRM


Learning Engagement Dashboard

Adoption

Impact

Modality Filters


Dashboard: Insights


Crystal Ball AlertsBehavioral Trigger Suggested Solution

No Learning Center access 30 days since provisioning

Learning Center Link

Low Engagement User /No Training Completed

Send link to Introductory Self-Paced Tutorial

Low InMail response Send link to Basic InMail Tutorial

High Profile views or search ratio to InMails sent

Send link to Boolean Search Tutorial


Direct Emails


Juan in 2015Receives Alerts

Has easy visibility

Can compare clients side by side

Has a good reason to call


Maria in 2015

She can’t imagine doing her job without us!

Takes basic training

Gets notifications

More engaged with the RM

Recommends training to peers


400,000 Members Started New Opportunities Via Recruiters We Trained In 2014!

300% Increase in Training Hours Delivered


What’s next?

USER/S INPUTS OUTCOMES


Planning for Your Success

BUILD CONSENSUS DON’T REINVENT THE WHEEL

PARTNER


[email protected]/in/animukerji/

Ani Mukerji

Questions?

mailto:[email protected]

http://www.linkedin.com/in/animukerji/



Using Big Data to deliver the Right training at the Right time

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