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![Page 1: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/1.jpg)
Using a wiki forinformation services:principles and practicalities
Peter BlakeElectronic Services Librarian
![Page 2: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/2.jpg)
Overview
ACU reference desk manual Why a wiki? The wiki paradigm Planning and implementation Evaluation Amateur vs. professional reference Closing remarks
![Page 3: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/3.jpg)
ACU reference desk manual
Previous practice Desired advantages
AccuracyCurrencyEase of use
![Page 4: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/4.jpg)
Why a wiki?
“The simplest database that could possibly work” (Ward Cunningham)
Wikipedia must be doing something right
![Page 5: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/5.jpg)
The wiki paradigm
Web-based Broken links are encouraged Life cycle of a wiki page:
LinksStubsPagesSubdivided pages
![Page 6: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/6.jpg)
Planning and implementation
What is your wiki’s purpose? Features Language and database Community Scope How much structure?
![Page 7: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/7.jpg)
Theseus and Tarzan
![Page 8: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/8.jpg)
ACU wiki: structure
Loose hierarchy of topics covered by existing manual
Links between information Maximum depth Welcome and help text
![Page 9: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/9.jpg)
Planning and implementation (2)
Unique syntax (in many cases) Adaptation of previous practice Collaboration and human nature Continuing maintenance
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RefDeskEManual home page
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RefDeskEManual content page
![Page 12: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/12.jpg)
ACU wiki: evaluation
Missing features To link or not to link? Training and roll-out Migration RefTracker
![Page 13: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/13.jpg)
Amateur reference services vs. professional reference services Elements of an information service
Determination of user need Information gatheringCommunication back to user
Wikipedia’s reference desk U.S. university wikis
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Wikipedia’s reference desk
![Page 15: Using a wiki for information services: principles and practicalities Peter Blake Electronic Services Librarian peter.blake@acu.edu.au.](https://reader035.fdocuments.net/reader035/viewer/2022062511/5519c3d0550346695e8b4813/html5/thumbnails/15.jpg)
Oregon State University’s Reference Desk Manager
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Butler University's Butler WikiRef
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Amateur vs. professional
Subsets and facets Commitment Pomerantz: “Because it exists, naïve users are
going to use Wikipedia … it’s our professional responsibility to make Wikipedia a reliable information source.”
“Naïve users”? Naïve information specialists? Citizendium
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The wiki paradigm (2)
Collective editingPresumption of quality
Vandalism and edit wars “Be bold”
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Closing remarks
Don’t use a wikiJust because wikis are in vogueFor mostly static informationWhere delays are acceptable
Wikis don’t naturally promoteExpertiseProvenanceCompletion
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Closing remarks (2)
Wikis needCommunityPlanning and management
Wikis suit information thatneeds continual irregular updates by many userscannot usefully be arranged into a strong hierarchyrequires consensus
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Closing remarks (3)
Two-way information flow Trends
AbstractionSpeed Independence from authority
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Questions?