User Testing For Humanitarian ID App
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© 2015 Phase2 A case for more prototype testing 15 July 2015 Wonderful & Humbling Experiences From Field Testing Humanitarian.ID in the Philippines & Nepal:
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Transcript of User Testing For Humanitarian ID App
© 2015 Phase2
A case for more prototype testing
15 July 2015
Wonderful & Humbling Experiences From Field Testing Humanitarian.ID in the Philippines & Nepal:
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Sympathy vs. empathy?
© 2015 Phase2
Sympathy is feeling with.
© 2015 Phase2
Empathy is feeling into.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Sympathy adds distance.
© 2015 Phase2
Empathy is connection.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Rationality in design comes from testing, identifying failure, and iterating.
© 2015 Phase2
We need to give ourselves permission to be wrong.
© 2015 Phase2
Planning to get it right the first time is planning to fail.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
+63
© 2015 Phase2
+1
© 2015 Phase2
1
© 2015 Phase2
1 (800) 555-5555
© 2015 Phase2
© 2015 Phase2
They didn’t break the system, but they did add friction.
© 2015 Phase2
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© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Nepal was the real test.
© 2015 Phase2
© 2015 Phase2
Capturing phone numbers was a challenge.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
“This is how it is,” is a trap.
© 2015 Phase2
© 2015 Phase2
“For whom will it provide value?”
© 2015 Phase2
“Am I the only person who will find this system easier?”
© 2015 Phase2
“Am I going to annoy the people I’m trying to help?”
© 2015 Phase2
Creativity is born from asking diverse people hard questions.
© 2015 Phase2
© 2015 Phase2
© 2015 Phase2
Create little successes and build on them.
© 2015 Phase2
David SpiraExperience Strategist, Phase2
Twitter: @dbspira
www.Humanitarian.ID
