User Productivity Kit Jeanie Powell Principal Solutions Architect.

User Productivity Kit

Jeanie Powell

Principal Solutions Architect

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• Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system*

* From the Meta Group

Importance of Training End Users


Challenges of Training End Users – Strategic

• How do I address “pre-go-live” training and “post-go-live” support?

• How will I address new-hire training?

• How do I address local and remote users?

• How will I deliver training? Classroom training? Web-based training? Both?

• Can I leverage existing content?


Challenges of Training End Users – Development

• Resources – who is going to do the work?– Limited training, business, and technical resources.

• Time – do we have the time to do the work? – Instructor-led training development time 40:1.

– Web-based training development time 200:1.

• Budget – do we have the budget to do the work?


Implementation/Upgrade Challenges

• Should I change my business processes or should I customize the application? Fit/Gap Analysis

• How will I manage change in my organization?

• How can I minimize risk to my company?


User Productivity Kit in the Implementation Lifecycle


User Productivity Kit - Developer


User Productivity Kit - Content

User Productivity Kit Jeanie Powell Principal Solutions Architect.

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