User Management Got You Down? Spiceworks Help Desk to the Rescue!
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Transcript of User Management Got You Down? Spiceworks Help Desk to the Rescue!
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User Management Got You Down? Spiceworks to the Rescue!
Tabrez Syed
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First: The Basics
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InventoryTickets
People
You
Purchasing
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• Tie users to devices• Set up Active Directory integration• Set up charge codes• Set up custom attributes
Connect the dots
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Have you downloaded an extension?
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Powered by SpiceHeads
2,096 Reports
187 Plugins
1,322 Scripts
234 Language Packs
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Build Your Business Case
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Weekly management report
Management weekly report
Yasaf Burshan
reports/1349
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What is your incoming ticket pattern?
Ticket trend graph open
Justin.Davison
reports/945
Is the trend of incoming tickets rising?
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What have your techs done this week?
Admins overview this week
Dragos1970
reports/2127
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When do you need to add another tech?
Ticket Open Historical
D_L_
reports/2032
This report shows number of tickets still open at the end of each day
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Other good reports
Time to assignment of ticket
Ben.B
reports/1229
Month end report
Rossg
reports/1137
Tickets that breach SLA
Dragos1970
reports/2306
Invoice Helper
Power Users
reports/2148
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Related Plugins
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How do you track your work?
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Keeping Track of users
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Do your users lock themselves out?
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• Checks Lockout time value not null
• Keep it on your dashboard
Find locked out users
Locked Out Users
gitrdone564
reports/2229
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Who is coming up on being locked out?
Password Expiration
DC26
reports/2158
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When did they last change their password?
User Last Passwd Changed
Tino Todino
reports/1750
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Unlock users from People View
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Related Plugin
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Where is everybody logged on?
Who is logged on where
MattSMI
reports/1893
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Instant employee directory
Employee List
Russ Cantrell
reports/1848
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Find the email hoarders
Mailboxes 500MB+
IT8166
reports/785
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What’s in your bag of tricks?
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Make your life easier
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Armed & Ready
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• Getting exchange 07 data into SW: /scripts/show/382-exchange_push-ps1
Misc