User guide for individual investors

Investor Insight June 2020

User guide for individual investors 2

Contents

Overview ........................................................................................................................... 3

Registration ...................................................................................................................... 3

Logging on for the first time .......................................................................................... 3

Getting started with Investor Insight ........................................................................... 5

Holdings and valuations ................................................................................................................. 6 Power of attorney and related parties .......................................................................................... 6 Transactions ..................................................................................................................................... 7 Fund Information............................................................................................................................. 8 Documents ....................................................................................................................................... 9 Profile and regular instructions ................................................................................................... 10

Changing or resetting your password ......................................................................... 11

Protecting your online security .................................................................................... 11

Disclaimer ....................................................................................................................... 12

User guide for individual investors 3

Investor Insight provides a single view of your Schroders fund investmentsOverview Investor Insight is a secure online portal provided by HSBC, that provides 24/7 access to your Schroders fund investments.

You can use Investor Insight to:

– Access near real-time* valuations across your global fund holdings

– View historical transactions

– Access fund information, price history and distribution history

– Access your statements, distribution vouchers, and contract notes

Eligible accounts can be accessed with a single log-on, providing a single view of your fund investments

*Data is refreshed every 15 minutes, except at key system processing times during the day.

Registration To register for Investor Insight, download a registration form from https://www.schroders.com/en/uk/private-investor/investing-with-us/my-account/ or request a form by writing to schrodersinvestor@hsbc.com.

Once your registration has been processed, you’ll receive an invitation e-mail with a temporary username that you can use to log-on.

Logging on for the first time Once you have received your temporary username, follow the following steps:

1. Navigate to https://www.schroders.com/en/uk/private-investor/investing-with-us/my-account/ and click ‘Registers/Login’

2. At the log-on screen, enter the username found in your welcome e-mail, then click Submit

3. Click Generate activation code

An activation code will be sent to your registered e-mail address. Enter the code into the activation code screen, then click Submit.

4. Read and accept the HSBCnet e-Channels terms and conditions. At the bottom of the page, tick the Accept check-box, then click Continue

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5. Read and accept the HSBCnet privacy and data production policy. At the bottom of the page, tick the Accept check-box, then click Continue

6. Complete the personal information form, then click Continue

– Choose a password that is easy for you to remember but hard for others to guess, avoiding any part of your name, username or common dictionary words

– Passwords are case-sensitive, must be between 8 and 30 characters in length, and must contain at least one number

– Refer to page 9 of this guide for more information about choosing a secure password

7. At the confirmation screen, click Log on

Your registration is now activated, and you can continue to log-on to Investor Insight.

– Required fields are marked with an asterisk (*)

– Select a permanent username, which you will use in the future to log-on. This can be your e-mail address

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– In section ‘Contact details’ provide details most relevant to you

– For ‘Company name’, enter ‘None’, and select ‘Security Services’ as the business unit you primarily deal with

– Leave section ‘Your main contact with us’ empty

Getting started with Investor Insight Use the navigation bar to switch between different screens, access your profile and preferences, get online help, or to end your session.

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Holdings and valuations The holdings and valuations screen provides real-time valuations for all of your fund holdings, split by account and share class.

– Switch between general investment funds and ISAs using the tabs provided

– Click on Create Chart to compare holdings of up to five share classes over a chosen period. The chart will take into consideration subscription and redemption activity, as well as changes in price

– Click on any share class to be taken to the fund information screen

– Holdings and valuations can be downloaded by choosing a reporting currency, selecting Download as, and choosing a file format

Power of attorney and related parties If you are a registered power of attorney or related party, you can use the account selector in the Holdings and Valuation screen to switch between investor accounts. When a selection is made, only the selected investor will be represented in each screen, including the profile page.

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Transactions The transaction screen allows you to view the transaction history of your investment and ISA accounts. You can also see details of any cash balance we hold on your behalf by clicking the Investor Cash tab.

– Switch between investment transactions, ISAs, and investor cash (if held) using the tabs

– The Pending transactions table shows all transactions that have not been settled

– The Complete transactions shows all transactions that have been priced and settled

– Clicking on any transaction will open the transaction details screen

– Transaction history can be downloaded by selecting Download as and choosing a file format

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Fund Information The fund information screen provides details of funds in your portfolio.

– General details provides an overview of the selected fund, including accepted currencies, minimum subscription amounts and holding periods, dealing cut-off times and distribution frequencies

– Fund holidays shows days that the fund is closed for dealing

– Price history provides a chart of fund price over time, allowing comparisons with up to four additional share classes. It provides up to 3 years of historic prices

– Distribution history provides details of historic distributions

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Documents The documents screen provides access to documents issued by funds such as statements, contract notes, and distribution reports

– Document will download in PDF format

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Profile and regular instructions To review your investor profile and regular instructions, click on the drop-down in the top-right of the navigation bar.

– If you have setup regular instructions, you can view details by clicking on the Regular Instructions tab. Switch between subscription and redemption plans by using the tabs provided

– You can see additional details of your regular instructions, or download a PDF copy, by clicking any instruction in the list

– To change your preferred reporting currency, time-zone or language, click on the Settings tab. Click Save changes to apply any updates

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Changing or resetting your password To change your password or other security settings, go to the Profile screen (top-right of the navigation bar), click on the Settings tab, and then click ‘Update security settings’ button.

– If you forget your password, enter your username at the logon prompt, then click ‘Reset my password’. You will be asked to answer your security questions, and enter a new password to continue to logon

– If you enter your password incorrectly 3 times, your access may be suspended, and you will need to enter your security answers and select a new password

– If you enter your security answers incorrectly 3 times, you’ll need to request a security information reset

– If you do not log-on to Investor Insight for more than 12 months, we may suspend your access

Requesting a security information reset

If prompted to perform a security information reset during log-on, follow the following steps:

1. Click on Continue to be taken to the request form. Complete required fields, choosing a new password, security questions and answers, then click Submit

2. You will need to contact your local Investor Services team to request your security information reset to be processed

3. You’ll receive an e-mail when your request has been processed. You can then use your new security information to logon

Protecting your online security There are a few simple steps you can take to protect yourself online, whether you are a private investor or member of a large organisation. We suggest you follow the guidelines below as a minimum.

– Keep your password and security answers to yourself. No member of Schroders or its affiliates will ever ask you for your password or security answers

– Make your password and security answers hard to guess but easy to remember, and never write them down

– Change your password regularly, and try to use a different password to ones you may have used for other online services

– Install anti-virus software, and keep your operating system and web browsers up to date

– Be on the lookout for online scams and fraud. If an offer sounds too good to be true, it probably is. If an attachment looks suspicious, don’t open it

– Learn to spot fake e-mails and fake websites. Often they will have a strange e-mail or web address, will ask you to do something unusual, or ask you to logon without displaying the padlock symbol in the website address bar

– Store your account documents in a safe place and shred them when they are no longer needed

– Review your statements for any unusual transactions and notify your bank immediately if you suspect any discrepancies

– Don’t share private information online, including social networking sites such as Facebook, Twitter or LinkedIn

– If you use a wireless network to connect online, review your wireless device manual to find out how to connect more securely – usually by creating a wireless network password

– Protect your mobile devices by using a security PIN code, and setting devices to lock automatically. If you use biometrics such as fingerprint identification, ensure yours is the only fingerprint registered on the device

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Disclaimer Issued by HSBC Bank plc. Authorised by the Prudential regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England No 14259. Registered Office: 8 Canada Square London E14 5HQ United Kingdom. Member HSBC Group. 448989