User Guide Bd Enterprise 26

7/31/2019 User Guide Bd Enterprise 26

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Enterprise Manager 2.6

User's Guide

Cop

yright

2006S

OFTWIN


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BitDefender Enterprise ManagerUser's Guide

SOFTWIN

Published 2006.07.20

Version 2.6Copyright 2006 SOFTWIN

Legal Notice

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means,electronic or mechanical, including photocopying, recording, or by any information storage and retrievalsystem, without written permission from SOFTWIN, except for the inclusion of brief quotations in reviews.The content can not be modified in any way.

Warning and Disclaimer. This product and its documentation are protected by copyright. The informationin this document is provided on an "as is" basis, without warranty. Although every precaution has beentaken in the preparation of this document, the authors will not have any liability to any person or entity withrespect to any loss or damage caused or alleged to be caused directly or indirectly by the informationcontained in this work.

This book contains links to third-party Websites that are not under the control of SOFTWIN, and SOFTWINis not responsible for the content of any linked site. If you access a third-party website mentioned in thisguide, you will do so at your own risk. SOFTWIN provides these links only as a convenience, and the inclu-sion of the link does not imply that SOFTWIN endorses or accepts any responsibility for the content of

those third-party sites.Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks inthis document are the sole property of their respective owners.

BitDefender Enterprise Manager


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OK, so you're a Ph.D. Just don't touch anything.



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Table of ContentsLicense and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv1. Conventions used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

1.1. Typographical conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv1.2. Admonitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi

2. The book structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi3. Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Product installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

1. BitDefender Enterprise Manager installation . . . . . . . . . . . . . . . . . 211.1. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

1.1.1. For BitDefender Server: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211.1.2. For BitDefender Management Console: . . . . . . . . . . . . . . . . . . . . . . . . 211.1.3. For BitDefender Local Manager: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221.1.4. For BitDefender Deployment Tool: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221.1.5. For BitDefender Update Server: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

1.2. Installing BitDefender Enterprise Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 221.3. Removing, repairing or modifying BitDefender Enterprise Manager . . . . . . . . . 25

2. Product registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3. Protection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293.1. Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Description and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334.1. Why BitDefender Enterprise Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334.2. Data Security Division . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354.3. SOFTWIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

5. Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375.1. Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375.2. The top solution for complex networks security . . . . . . . . . . . . . . . . . . . . . . . 38

6. Supported clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416.1. Workstation clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416.2. Server products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

7. The Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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7.1. BitDefender Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437.1.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447.2. BitDefender Local Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7.2.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447.3. BitDefender Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7.3.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457.4. BitDefender Deployment Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

7.4.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467.5. BitDefender Update Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

7.5.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Management console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478. General view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

8.1. The Configuration bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498.2. The Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508.3. The Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578.4. The Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

9. Clients administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599.1. Clients section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

9.1.1. Searching for Clients with a Simple Right Click . . . . . . . . . . . . . . . . . . . 61

9.1.2. Selecting / deselecting clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629.1.3. Adding clients in groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629.1.4. Deleting clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639.1.5. Restoring deleted clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639.1.6. Running tasks on certain workstations . . . . . . . . . . . . . . . . . . . . . . . . . 639.1.7. Importing tasks templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649.1.8. Exporting lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649.1.9. Checking a client's status (online or offline) . . . . . . . . . . . . . . . . . . . . . 649.1.10. Managing client's services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649.1.11. Displaying alerts for a certain client . . . . . . . . . . . . . . . . . . . . . . . . . . 659.1.12. Viewing a client's properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

9.1.13. Refreshing the image of clients in the network . . . . . . . . . . . . . . . . . . 659.1.14. Mouse Wheel Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669.1.15. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

9.2. Groups section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669.2.1. Creating a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679.2.2. Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689.2.3. Deleting clients from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689.2.4. Exporting lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699.2.5. Viewing a group's properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699.2.6. Refreshing the image of groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699.2.7. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

9.3. Antivirus Status section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709.3.1. Searching for Clients with a Simple Right Click . . . . . . . . . . . . . . . . . . . 71

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9.3.2. Exporting lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729.3.3. Refreshing the image of the section . . . . . . . . . . . . . . . . . . . . . . . . . . 729.3.4. Antivirus Status for Server Products . . . . . . . . . . . . . . . . . . . . . . . . . . 739.3.5. Mouse Wheel Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749.3.6. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

10. Tasks administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7510.1. Tasks Templates section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

10.1.1. Install BitDefender Antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7910.1.2. Register BitDefender products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8210.1.3. Configure BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

10.1.4. Get BitDefender status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9410.1.5. Update BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9710.1.6. Scan systems for viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10010.1.7. Changing the BitDefender Client Computers(BDLM) to a different EnterpriseServer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10610.1.8. Change the Inform Interval of a Client to its parent Enterprise Server. . 10610.1.9. Create a list with all BitDefender products installed on clients . . . . . . . 10710.1.10. Send a message to clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10910.1.11. Configure Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11210.1.12. Get Windows Update status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11610.1.13. Uninstall BitDefender Antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

10.2. Active Tasks section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12210.2.1. Stopping tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12310.2.2. Deleting tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12310.2.3. Viewing a task's properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12310.2.4. Running a task again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12410.2.5. Deleting the response files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12410.2.6. Refreshing the image of active tasks . . . . . . . . . . . . . . . . . . . . . . . . 12410.2.7. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

10.3. Scheduled Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12510.3.1. Creating a new task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12610.3.2. Launching a task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

10.3.3. Deleting tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12710.3.4. Modifying a task's name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12710.3.5. Viewing/Modifying a task's properties . . . . . . . . . . . . . . . . . . . . . . . . 12710.3.6. Refreshing the image of scheduled tasks . . . . . . . . . . . . . . . . . . . . . 12810.3.7. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

11. Alerts administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12911.1. Alerts section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12911.2. Email Settings section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

12. Report administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13712.1. Tasks Log section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

12.1.1. Creating a report file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

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12.1.2. Creating a new folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14112.1.3. Viewing the report files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14112.1.4. Deleting a report file/folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14112.1.5. Moving files from one folder to another . . . . . . . . . . . . . . . . . . . . . . . 14112.1.6. Solving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14112.1.7. Displaying the reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14212.1.8. Printing reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14212.1.9. Exporting reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14212.1.10. The shortcut menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

12.2. Activity Log section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14412.2.1. Deleting the activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

13. Network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14913.1. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

13.1.1. Configuration steps: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

14. Clients creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

15. Deployment tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15515.1. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15515.2. Logon script procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15515.3. Deployment steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

16. Unistalling BDLM from Workstations . . . . . . . . . . . . . . . . . . . . . 16116.1. Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16116.2. Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

17. Update Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16517.1. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16517.2. Configuration steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

18. LiveUpdate for Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . 169

19. Importing / Exporting BDEM Settings . . . . . . . . . . . . . . . . . . . . . 173

20. WMI Server Add-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17920.1. Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17920.2. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18220.3. Run WMI task templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

21. Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18721.1. Support Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18721.2. On-line Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

21.2.1. BitDefender Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

21.3. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18821.3.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

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21.3.2. Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

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License and WarrantyThis License Agreement is a legal agreement between you (either an individual or asingle entity end user) and SOFTWIN for use of the SOFTWIN software productidentified above, which includes computer software and may include associated media,printed materials, and "online" or electronic documentation ("BitDefender"), all of which

are protected by U.S. and international copyright laws and international treaty protec-tion. By installing, copying, or otherwise using BitDefender, you agree to be bound bythe terms of this agreement. If you do not agree to the terms of this agreement, donot install or use BitDefender; you may, however, return it to your place of purchasefor a full refund within 30 days after your purchase. Verification of your purchase maybe required.

BitDefender is protected by copyright laws and international copyright treaties, as wellas other intellectual property laws and treaties. BitDefender is licensed, not sold.

GRANT OF LICENSE. SOFTWIN hereby grants you and only you the following non-

exclusive license to use BitDefender:APPLICATION SOFTWARE. You may install and use one copy of BitDefender, orany prior version for the same operating system, on a single computer terminal. Theprimary user of the computer on which BitDefender is installed may make one addi-tional (i.e. second) copy for his or her exclusive use on a portable computer.

NETWORK USE. You may also store or install a copy of BitDefender on a storagedevice, such as a network server, used only to install or run the BitDefender on yourother computers over an internal network; however, you must purchase and dedicatea separate license for each separate computer terminal on which BitDefender is in-

stalled or run from the storage device. A license for BitDefender may not be sharedor used concurrently on different computers or computer terminals. You should pur-chase a license pack if you require multiple licenses for use on multiple computers orcomputer terminals.

LICENSE PACKS. If you purchase a License Pack and you have acquired this LicenseAgreement for multiple licenses of BitDefender, you may make the number of additionalcopies of the computer software portion of BitDefender specified above as "Licensedcopies". You are also entitled to make a corresponding number of secondary copiesfor portable computer use as specified above in the section entitled "Application

Software".

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TERM OF LICENSE. The license granted hereunder shall commence on the date thatyou install, copy or otherwise first use BitDefender and shall continue only on thecomputer on which it is initially installed.

UPGRADES. If BitDefender is labeled as an upgrade, you must be properly licensedto use a product identified by SOFTWIN as being eligible for the upgrade in order touse the BitDefender. A BitDefender labeled as an upgrade replaces and/or supplementsthe product that formed the basis for your eligibility for the upgrade. You may use theresulting upgraded product only in accordance with the terms of this License Agree-ment. If BitDefender is an upgrade of a component of a package of software programs

that you licensed as a single product, BitDefender may be used and transferred onlyas part of that single product package and may not be separated for use on more thanone computer.

COPYRIGHT. All right, title and interest in and to BitDefender and all copyright rightsin and to BitDefender (including but not limited to any images, photographs, logos,animations, video, audio, music, text, and "applets" incorporated into BitDefender),the accompanying printed materials, and any copies of BitDefender are owned bySOFTWIN. BitDefender is protected by copyright laws and international treaty provi-sions. Therefore, you must treat BitDefender like any other copyrighted material exceptthat you may install BitDefender on a single computer provided you keep the originalsolely for backup or archival purposes. You may not copy the printed materials accom-panying BitDefender. You must produce and include all copyright notices in their ori-ginal form for all copies created irrespective of the media or form in which BitDefenderexists. You may not sub-license, rent, sell, or lease BitDefender. You may not reverseengineer, recompile, disassemble, create derivative works, modify, translate, or makeany attempt to discover the source code for BitDefender.

LIMITED WARRANTY. SOFTWIN warrants that the media on which BitDefender isdistributed is free from defects for a period of thirty days from the date of delivery ofBitDefender to you. Your sole remedy for a breach of this warranty will be that

SOFTWIN, at its option, may replace the defective media upon receipt of the damagedmedia, or refund the money you paid for BitDefender. SOFTWIN does not warrantthat BitDefender will be uninterrupted or error free or that the errors will be corrected.SOFTWIN does not warrant that BitDefender will meet your requirements. SOFTWINHEREBY DISCLAIMS ALL OTHER WARRANTIES FOR BITDEFENDER, WHETHEREXPRESSED OR IMPLIED. THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEUOF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDINGTHE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICU-LAR PURPOSE, OR NON INFRINGEMENT. THIS WARRANTY GIVES YOU SPE-CIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROMSTATE TO STATE.

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DISCLAIMER OF DAMAGES. Anyone using, testing, or evaluating BitDefender bearsall risk to the quality and performance of BitDefender. In no event shall SOFTWIN beliable for any damages of any kind, including, without limitation, direct or indirectdamages arising out of the use, performance, or delivery of BitDefender, even ifSOFTWIN has been advised of the existence or possibility of such damages. SOMESTATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FORINCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OREXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL SOFTWIN'S LIABILITYEXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER. The disclaim-ers and limitations set forth above will apply regardless of whether you accept or use,

evaluate, or test BitDefender.

IMPORTANT NOTICE TO USERS. THIS SOFTWARE IS NOT FAULT-TOLERANTAND IS NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIR-ONMENT REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. THISSOFTWARE IS NOT FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION,NUCLEAR FACILITIES, OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS,DIRECT OR INDIRECT LIFE-SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR

ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT INDEATH, SEVERE PHYSICAL INJURY OR PROPERTY DAMAGE.

GOVERNMENT RESTRICTED RIGHTS/RESTRICTED RIGHTS LEGEND. Use, du-plication, or disclosure by the Government is subject to restrictions as set forth insubparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clauseat DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of Commercial ComputerSoftware-Restricted Rights clause at 48 CFR 52.227-19, as applicable. ContactSOFTWIN, at 5, F-ca de Glucoza str., 72322-Sect.2, Bucharest, Romania, or at TelNo: 40-21-2330780 or Fax:40-21-2330763.

GENERAL. This Agreement will be governed by the laws of Romania and by the inter-national copyright regulations and treaties. This Agreement may only be modified by

a license addendum, which accompanies this Agreement or by a written documentwhich has been signed, by both you and SOFTWIN. This Agreement has been writtenin the English language only and is not to be translated or interpreted in any otherlanguage. Prices, costs and fees for use of BitDefender are subject to change withoutprior notice to you. In the event of invalidity of any provision of this Agreement, theinvalidity shall not affect the validity of the remaining portions of this Agreement. Bit-Defender and BitDefender logos are trademarks of SOFTWIN. Microsoft, Windows,Excel, Word, the Windows logo, Windows NT, Windows 2000 are registered trademarksof Microsoft Corporation. All other trademarks are the property of their respectiveowners.

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PrefaceThis guide is intended to all companies who have chosen BitDefender EnterpriseManager as a security administration solution for their networks. The informationpresented in this book is suitable not only for computer literates, it is accessible toeveryone who is able to work under Windows.

This book will describe for you BitDefender Enterprise Manager, the Company andthe team who built it, will guide you through the installation process, will teach youhow to configure it. You will find out how to use BitDefender Enterprise Manager,how to update, test and customize it. You will learn how to get best from BitDefender.

We wish you a pleasant and useful lecture.

1. Conventions used in this book

1.1. Typographical conventionsSeveral text styles are used in the book for an improved readability. Their aspect andmeaning are presented in the table below.

DescriptionAppearance

Syntax samples are printed with monospacedcharacters.

sample syntax

The URL link is pointing to some external loca-tion, on http or ftp servers.

http://www.bitdefender.com

E-mail messages are inserted in the text forcontact information.

This is an internal link, towards some locationinside the document.

Preface (p. xv)

File and directories are printed using monospacedfont.

filename

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DescriptionAppearance

All the product options are printed using strongcharacters.

option

1.2. AdmonitionsThe admonitions are in-text notes, graphically marked, bringing to your attention addi-tional information related to the current paragraph.

Note

The note is just a short observation. Although you can omit it, the notes can providevaluable information, such as specific feature or a link to some related topic.

Important

This requires your attention and is not recommended to skip over it. Usually, it providesnon-critical but significant information.

Warning

This is critical information you should treat with increased caution. Nothing bad willhappen if you follow the indications. You should read and understand it, because it de-scribes something extremely risky.

2. The book structureThe book consists of six parts, containing the major topics: Product installation, De-scription and features, Management Console, Best practices, BitDefender EnterpriseManager Integration and Getting help.

Product installation. Step by step instructions for installing BitDefender on a work-station. This is a comprehensive tutorial on installing BitDefender Enterprise Manager.Starting with the prerequisites for a successfully installation, you are guided throughthe whole installation process. Finally, the removing procedure is described in caseyou need to uninstall BitDefender.

Description and features. A short introduction to BitDefender. It explains who BitDe-fender is, who SOFTWIN and Data Security Division are. The features ofBitDefenderEnterprise Managerare presented to you and how does it work. Also, a list of BitDe-fender products compatible with BitDefender Enterprise Manager is provided.

Management console. Description of basic administration and maintenance of Bit-Defender. The chapters explain in detail all options ofBitDefender Enterprise Man-

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ager, how to register the product, how to configure it, how to monitor its activity andhow to perform the updates.

Best practices. Follow the steps described in here in order to ensure antivirus andantispyware protection for web traffic.

BitDefender Enterprise Manager Integration. Description of BitDefender EnterpriseManager. Learn how to use BitDefender Enterprise Manager through BitDefenderEnterprise Manager.

Getting help. Where to look and where to ask for help if something unexpected ap-pears. It includes a FAQ section too.

3. Request for CommentsWe invite you to help us improve the book. We have tested and verified all of the in-formation to the best of our ability. Please write to tell us about any flaws you find inthis book or how you think it could be improved, to help us provide you with the bestdocumentation possible.

Let us know by sending an e-mail to .

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1. BitDefender Enterprise Manager

installationThe BitDefender Enterprise Manager installation section of this user guide contains

the following topics:

System requirements Installing BitDefender Enterprise Manager Removing, repairing or modifying BitDefender Enterprise Manager

1.1. System requirementsTo ensure a proper functioning of the product, before installation, verify that the follow-ing system requirements are met:

1.1.1. For BitDefender Server:

Minimum Processor- Intel Pentium compatible processor 200MHz Minimum hard disk space - 100MB Minimum RAM Memory - 64MB Operating system - Windows NT SP6/2000/ XP/2003 Network - Microsoft Windows Network (TCP/IP)

1.1.2. For BitDefender Management Console:

Minimum Processor- Intel Pentium Compatible processor Minimum hard disk space - 10MB Minimum RAM Memory - 64MB Operating system - Windows NT SP6/Me/2000/XP/2003 Network - Microsoft Windows Network (TCP/IP) Software - Internet Explorer 5.0(+) Minimum resolution - 800x600 / 16 bit

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1.1.3. For BitDefender Local Manager:

Minimum Processor- Intel Pentium compatible processor Minimum hard disk space - 10MB Minimum RAM Memory - 32MB Operating system - Windows 98 SE/NT SP6/Me/2000/XP/2003 Network - Microsoft Windows Network (TCP/IP)

1.1.4. For BitDefender Deployment Tool:

Operating system - Windows NT SP6/ 2000/XP/2003 Network - Microsoft Windows Network (TCP/IP) Software - Internet Explorer 5.5(+)

1.1.5. For BitDefender Update Server:

Minimum Processor- Intel Pentium compatible processor Minimum hard disk space - 100MB (for updates)

Minimum RAM Memory - 64MB Operating system - Windows NT SP6/2000/ XP/2003 Network - Microsoft Windows Network (TCP/IP) Software - Internet Explorer 5.0(+)

1.2. Installing BitDefender Enterprise ManagerLocate the setup file and double-click it. This will launch a wizard, which will guide youthrough the setup process:

Installation steps:

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1. Click Next to continue or click Cancel if you want to quit installation.

2. Please read the License Agreement, select I accept the terms in the LicenseAgreement and click Next. If you do not agree with these terms click Cancel. Theinstallation process will be abandoned and you will exit setup.

3. You can choose what kind of installation you want: typical, custom or complete.

Typical - The program will be installed with the most common options. This isthe recommended option for most users.

Custom - You may choose the components you want to install. Recommendedfor advanced users only.

Complete - For full installation of the product. All BitDefender modules will beinstalled.

If you select Typical orComplete you will skip step 4.

4. If you have selected Custom, a new window will appear containing all the BitDe-fender components listed so that you may select the ones you would like to install.

The installation kit contains the following components as you can see in this picture:

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Installation

Enterprise Server and Components Management Console Deployment Tool BitDefender Professional Server Add-on BitDefender Standard Server Add-on WMI Server Add-on ISA Server Add-on

BitDefender for File Servers Exchange Server Add-on Standalone Enterprise Management Console Update Server

HTTP Server

Important

For example, you can install BitDefender Professional Server, BitDefenderStandard Server, ISA Serverand BitDefender for File Servers at the same timeon the same server. On the contrary, on a client computer you can install one add-on

only.

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If you click any component name, a short description (including the minimum spacerequired on the hard disk) will appear on the right side. If you click any componenticon a window will appear where you can choose to install or not the selectedmodule.

You can select the folder where you want to install the product. The default folderis C:\Program Files\Softwin\BitDefender Enterprise Manager.

If you want to select another folder, click Browse and in the window that will open,select the folder you wish BitDefender to be installed in. Click Next.

5. Click Install in order to begin the installation of the product.

6. Click Finish to complete the product installation. If you have accepted the defaultsettings for the installation path, a new folder named Softwin is created in ProgramFiles and it contains the subfolderBitDefender Enterprise Manager.

Note

You may be asked to restart your system so that the setup wizard can complete theinstallation process.

1.3. Removing, repairing or modifying BitDefender En-

terprise ManagerIf you want to modify, repair or remove BitDefender Enterprise Manager, follow thepath from the Windows start menu: Start -> Programs -> BitDefender EnterpriseManager-> Modify, Repair or Uninstall.

You will be requested to confirm your choice by clicking Next. A new window will appear

where you can select:

Modify - to select new program components to add or to select currently installedcomponents to remove;

Repair- to re-install all program components installed by the previous setup;

Remove - to remove all installed components.

To continue setup, select one of the three options listed above. We recommend thatyou choose Remove for a clean re-installation.

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2. Product registrationThe product is delivered with a trial registration key valid for thirty days, a number offifty desktop clients and five server licences. At the end of the trial period, if you wantto purchase the product and change the number of licenses, you have to provide anew serial number.

To modify the default serial number you must access the About window from themanagement console.

To access the management console, use the Windows Start menu, by following thepath: Start > Programs > BitDefender Enterprise Manager > BitDefender Manage-ment Console.

To access the About window you should do one of the following:

On the Help menu, click About BitDefender Enterprise Manager.

Click the About button from the toolbar.

About

In the About window you canview the information aboutproduct details and the currentversion of the product.

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Click Re-enter registration key and the window where you can type in the serialnumber.

Enter registration key

Click OK to finish the registration process.

If you mistype the serial number you will be prompted to re-enter the registration key.If you type in a valid serial number a success message box appears.

In the About window now, you can see the new registration key and the correspondingnumber of licenses.

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3. Protection configurationEach time you open the BitDefender Management Console a connection window willappear:

Connect

Type in the name or the IP of the computer where BitDefender Enterprise Server isinstalled in the field Server Name/IP.

You can also specify an already existing IP, by selecting it from the drop-down menu.

Note

If this is the first time you access the management console or you haven't previouslyspecified a password, you don't need to type in any password.

Otherwise, you must type the server connection password in the Password field andthen click OK.

The management console will try to establish the connection to the server.

3.1. Changing the passwordFrom the main menu, select File and then click Change Password. The followingwindow will appear:

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Changing password

You don't need to type anypassword in the field Entercurrent password, if there isno password. Type the newpassword in the field Enter newpassword and re-enter it in thefield Confirm new password.

Important

It is important for you to remember this password because, from now on, the access tothe server will be granted only after providing this new password to the server.

Click OK.

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4. Overview

Why BitDefender?BitDefender provides security solutions to satisfy the protection requirements of today's

computing environment, delivering effective threat management for over 41 millionhome and corporate users in more than 100 countries.

Designed to provide full protection for corporate network and systems, the BitDefendersolution range comprises, beside antivirus protection, antispam, personal firewall andsecurity management solutions. BitDefender also specializes in providing assistancewith designing and establishing content security policies for corporate networks.

BitDefender Professional was the third product of its kind in the world to receive ICSAcertification for Windows XP and the first to be awarded for groundbreaking innovationby the European Commission and Academies. BitDefender Antivirus is certified by all

the major reviewers in the antivirus field - ICSA Labs, CheckMark, CheckVir, TV andVirus Bulletin.

BitDefender is headquartered in Bucharest, Romania and has offices in Tettnang,Germany, Barcelona, Spain and Florida, US. Website: http://www.bitdefender.com

4.1. Why BitDefender Enterprise Manager?BitDefender Enterprise Manager is a scalable, superior solution for centralizedmanagement of antivirus protection in complex networks. It combines both the advant-ages of defining and controlling network security policies, and the advanced technolo-gies of data filtering in order to cover any major security breach.

Real time reporting of network attacks, and the ability to evaluate them in a centralizedmanner allow for a fast, efficient response. BitDefender Enterprise Managerconsid-erably reduces administration costs for complex networks, ensuring the most efficientprotection of vital company information.

Proven. Most reactive antivirus producer. BitDefender fast reactivity in case ofcomputer virus epidemic was confirmed beginning with the last outbreaks of CodeRed,Nimda and Sircam, as well as Badtrans.B or other dangerous, fast-spreading maliciouscodes. BitDefender was the first to provide antidotes against these codes and to make

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them freely available on the Internet for all affected people. Now, with the continuousexpansion of the Klez virus - in various versions immediate antivirus protection hasbecome once more a critical need for any computer system.

Innovative. Awarded for innovation by theEuropean Commission and EuroCase.

BitDefender has been proclaimed a winner of the European IST-Prize, awarded bythe European Commission and by representatives of 18 academies in Europe. Nowin its eighth year, the European IST Prize is a reward for groundbreaking productsthat represent the best of European innovation in information technology.

Comprehensive. Covers every single point of your network, providing complete

security. BitDefender security solutions for the corporate environment satisfy theprotection requirements of today's business environment, enabling management ofall complex threats that endanger a network, from a small local area to large multi-server, multi-platform WAN's.

Your Ultimate Protection. The final frontier for any possible threat to your com-

puter system. As virus detection based on code analysis has not always offeredgood results, BitDefender has implemented behavior based protection, providing se-curity against newborn malware.

These are the costs that organizations want to avoid and what the security products

are designed to prevent:

Worm attacks Communication loss because of infected e-mails E-mail breakdown Cleaning and recovering systems Lost productivity experienced by end users because systems are not available Hacking and unauthorized access that causes damage

Some simultaneously developments and benefits can be accomplished by using

the BitDefender security suite:

Increase network availability by stopping the spread of malicious code attacks (i.e.,Nimda, Trojan horses, DDoS).

Protect remote users from attacks. Reduce administrative costs and deploys rapidly with BitDefender Enterprise man-

agement capabilities. Stop the spreading of malware through e-mail, using a BitDefender e-mail protection

at the company's gateway.Temporarily or permanently block unauthorized, vulner-able, and expensive application connections.

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4.2. Data Security DivisionEver since the beginning, SOFTWIN's Data Security Division approached data protec-tion in a specific manner, with the first intelligent update, requiring no user intervention,the first remote antivirus management through WAP technology or the first PersonalFirewall to be integrated within an antivirus engine to provide complete response totoday's complex security threats.

Born to provide full data security at all critical levels in today's business environment,Data Security Division aims to ensure systems protection against computer viruses,

to do antivirus research, to develop new technologies for monitoring all possible waysto infect a system and, last but not least, to educate the IT&C public on the danger ofcomputer viruses.

BitDefender security solutions satisfy the protection requirements of today's businessenvironment, enabling management of all complex threats that endanger a network,from a small local area to large multi-server, multi-platform WAN's.

4.3. SOFTWINBucharest-based SOFTWIN is the leading provider of complex software solutions andservices in Romania.

SOFTWIN focuses on providing software solutions and services that enable fastgrowing companies to solve critical business challenges and to capitalize on newbusiness opportunities.

SOFTWIN enables companies to focus on their core business and expand to newmarkets, by outsourcing non-core activities.

SOFTWIN employs over 500 highly qualified professionals experienced in developing

customized solutions and services.Since its establishment in 1990, SOFTWIN's average annual revenue has increasedby +30%.

SOFTWIN has 4 divisions, which also define the company's main business lines:

CRM Business Information Solutions eContent Solutions Data Security Solutions

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SOFTWIN provides services and solutions to customers worldwide. Over 90% of thecompany's turnover is achieved from exports to the US and European Union.

Using cutting edge technologies, SOFTWIN successfully developed over 500 softwaredevelopment projects, over 3,500 content structuring projects for international partners,having over 43 million data security solutions users in 80 countries worldwide andmore than 1,500,000 client calls handled annually for CRM services.

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5. Features and BenefitsBitDefender Enterprise Managerallows for the full automation of routine tasks (in-cluding upgrades and updates), while allowing the administrator to install clients andexecute tasks from anywhere in the network, in a safe and secure manner.

BitDefenderintroduces a new tool designed to facilitate administrative control overlarge networks. BitDefender WMI Scripts v1.1 (Server Add-On) implements tasksbased on WMI (Windows Management Instrumentation). These tasks can be executedacross the BitDefender Enterprise Manager network. The WMI server add-on isavailable with Enterprise v2.5.

BitDefender Enterprise Managerhas been created with the requirements of todayscorporations in mind. It considerably reduces administration costs for complex networks.Excellent protection is achieved while keeping cost per ownership and administratorworkload low.

5.1. Key FeaturesEasy, Portable Installation. The BitDefender Enterprise Manager Server and Consoledont need to be installed on one and the same dedicated server machine. Any com-puter running Windows NT4.0/2000/XP/2003 will do. A wizard is available to guideyou through the installation process. BitDefender Enterprise Manager allows for acentralized multi-platform integrated installation.

All in One Installation Kit . Starting with Enterprise Manager 2.6 there is a singleinstallation kit containing all components. Now, you can install not only one server

add-on at a time, but all together in one single installation process. There is no needto first install the BitDefender Local Manager and after that to install a particular serveradd-on. At present, a server add-on already contains the BDLM.

Remote Management. The BitDefender Enterprise Management Console can beinstalled anywhere in the network. The Console can perform remote server configura-tion and client management. Management is available from any network connectedsystem, drastically reducing incident response time.

Fast, Free Live! Updates. Intelligent update of antivirus protection, without user in-tervention. Live! Update can be performed from a local web server, over the Internet,directly or through a proxy server. The product is able to repair itself if necessary, by

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downloading the damaged or missing files from BitDefender servers. BitDefender li-cense owners benefit from free virus definitions update and free upgrades.

Completely automated response to new virus outbreaks. BitDefender EnterpriseManager can be configured to automatically retrieve the newest virus definitionsavailable on BitDefender servers, deploy them throughout the network, start scanprocesses at different preset network levels, delete or repair suspicious or infectedfiles and generate detailed reports of all network events. These advantages enableIT Managers to rely on the most complete antivirus protection and on an unprecedenteddata security level.

Unlimited Scalable Solution. Management of huge networks, without affectingproduct stability or reliability in any way.

Intelligent Alerts. Intelligent alert features warn the system administrator throughConsole alerts and/or e-mail about events occurring in the network, such as: virusdetection, failure to run security tasks, etc. In the control panel window, the admin canimmediately spot which stations needs their attention.

Secure Communication. Communications between the various product modules,clients and server add-ons is achieved through secure channels.

Modular structure. The product modular design makes it easily adaptable to anyworking environment.

24/7 professional technical support. Qualified support representatives and an onlinedatabase are available to our customers at no extra cost.

5.2. The top solution for complex networks security

Meet the security needs of large networks Integrate your BitDefender products into one watertight security solution

Create BitDefender Enterprise Manager clients automatically and remotely Manage the networked clients, protection tasks and reports Use WMI controls to stop potentially harmful tasks from running on workstations Run WMI tasks to remove software and get hardware and system information Receive real-time security alerts from networked clients Generate and display detailed reports and statistics Program the execution of recurring operations Use the management console to configure the products installed on workstations Create groups of BitDefender clients for easy administration Set up an upgrade location within your local network

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Stand by and watch as Live! Update upgrades your protection with the latest productversions and signature files or restores your BitDefender products

Enjoy 24/7 tech support in a variety of languages

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6. Supported clientsBitDefender Enterprise Managersmoothly integrates with and manages:

6.1. Workstation clients

BitDefender Client Professional Plus v8 BitDefender Client Standard v8 BitDefender Standard Edition v7.2 (Server Add-On) BitDefender Professional Edition v7.2 (Server Add-On) BitDefender WMI Scripts v1.1 (Server Add-On)

6.2. Server products

BitDefender for Mail Servers (Win SMTP) v1.9 BitDefender for File Servers v1.9, v2.0 BitDefender v2.0 for MS ISA BitDefender v1.9 for Exchange 5.5 BitDefender v1.9 for Exchange 2000 BitDefender v1.9 for Exchange 2003 BitDefender AntiSpam for Mail Servers (Win SMTP Proxy)

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7. The ArchitectureBitDefender Enterprise Manageris divided into several parts: BitDefender Server,BitDefender Local Manager, BitDefender Management Console, BitDefender Deploy-ment Tool and BitDefender Update Server.

7.1. BitDefender ServerIt is the most important BitDefender Enterprise Managercomponent and its purposeis to manage the information received from workstations, assign and maintain differentsecurity tasks such as:

install/uninstall the antivirus product; antivirus scanning; scheduled scanning;

update virus definitions database; remotely change the security options of the BitDefender products installed onworkstations;

generate detailed reports and statistics.

This component can be considered the "brain" of the product. The tasks received fromthe user through the management console are forwarded to the workstations in orderto be executed, while the information received from the workstations is processed bythe server. The information is then forwarded to the management console where itcan be viewed and interpreted by the administrator. The server can be dynamically

extended to perform various other security-related tasks that the customers may need.The server can be password protected. The password can be set in the managementconsole.

Note

To manage the BitDefender clients from a different workstation than the BitDefenderServer, you must perform a custom installation of BitDefender Enterprise Manager.When reaching the third installation step click Custom and in the window that appearsdisable all components other than BitDefender Enterprise Management Console andBitDefender Deployment Tool.

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7.1.1. System Requirements

Processor- Intel Pentium Compatible processor - 200 MHz or higher Minimum hard disk space - 100MB Minimum RAM Memory - 64MB Operating system - Windows NT SP6, Windows 2000, Windows XP or 2003

7.2. BitDefender Local ManagerThis component is installed on each workstation which the administrator may want toadminister through BitDefender Enterprise Manager. Through this component, theBitDefender Server communicates with the workstations within the network and it as-signs different tasks to the BitDefender products installed on them. This componentmaintains a local database containing information on each BitDefender product installedon that workstation.


Processor- Intel Pentium Compatible processor Minimum hard disk space - 10MB Minimum RAM Memory - 32MB Operating system - minimum Windows 98 SE

7.3. BitDefender Management ConsoleThis component represents the graphic user interface (GUI) especially created to allowcommunication between the user and the BitDefender Server. From the user's point

of view, the management console helps you to:

Easily administer the workstations, by organizing them into workgroups; Remotely install the BitDefender products; Assign new tasks to the BitDefender products installed on workstations; Set the tasks so that they may be executed on one workstation only, on groups or

on all workstations within the network; Schedule tasks, such as: scanning, virus definitions update and protection options

configuration;

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Display alerts that are generated when tasks fail (in order to find the source of theseerrors), when suspect / infected files are found on workstations or whenever an erroroccurs;

Create and display different reports and statistics.

Note

To install only the management console on a workstation you must perform a custominstallation of the BitDefender Enterprise Manager. When reaching the third installationstep, click Custom and in the window that appears disable all components other thanthe BitDefender Enterprise Management Console.

Important

If you do not want to install the BitDefender Management Console on your system,but still wish to gain access to the BitDefender Server, you can use the Terminal Ser-vices Console (Remote Desktop Connection) to connect to the workstation that hasinstalled the BitDefender Management Console and then work normally.


Processor- Intel Pentium Compatible processor

Minimum hard disk space - 10MB Minimum RAM Memory - 64MB Operating system - Windows NT SP6, Millennium, 2000, XP or 2003 Minimum resolution - 800x600 / 16 bit Software - Internet Explorer 5.0(+)

Note

You may install several management consoles in a network. However it is strongly advisedthat only one management console should be connected to the BitDefender server at acertain moment. Otherwise, multiple connections to the same server may compromise

the functionality of the management console.

7.4. BitDefender Deployment ToolThis is a independent component. It allows for the remote installation of the BitDefend-er Local Manager, supplanting the need to locally install it on each workstation.However, on some operating systems (Microsoft Windows 98, Windows ME) thislocal installation is a necessity. In case the remote installation fails, you can create anunattended package that you will have to run on the target computers.

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NoteYou can put it on a cd, on a shared folder, send it by e-mail or use a logon script in orderto install it on the workstations.


Operating system - Windows NT SP6, 2000, XP or 2003 Software - Internet Explorer 5.5(+)

7.5. BitDefender Update ServerThis component allows you to set up an upgrade location within your local network.This way you needn't worry about updating the products installed on computers thatare not connected to the Internet, achieving, at the same time, faster updates and re-duced Internet traffic. The BitDefender Update Serveris easy to configure throughan intuitive step by step wizard. It will help you get the latest updates for all BitDefenderproducts.

Important

You must publish the folder where you download the updates by using BitDefenderHTTP Serveror another HTTP server like IIS or Apache.


Processor- Intel Pentium Compatible processor Minimum hard disk space - 100MB (for updates) Minimum RAM Memory - 64MB Operating system - Windows NT SP6, 2000, XP or 2003

Software - Internet Explorer 5.0(+)

Note

The only components visible to the user are the BitDefender Management Console,BitDefender Deployment Tool and BitDefender Update Server.

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8. General viewTo access the management console, use the Windows Start menu, by following thepath: Start -> Programs -> BitDefender Enterprise Manager-> BitDefender Man-agement Console.

BitDefender Enterprise Management Console

The management console contains a configuration bar, a main menu, a toolbaranda status bar. Each one of them will be analyzed further.

8.1. The Configuration barThe configuration bar organizes the management console in four sections:

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Clients administration section (Clients).

Tasks administration section (Tasks).

Alerts administration section (Alerts).

Reports administration section (Reports).

8.2. The Main menuThe main menu contains the following options: File, Tools, View, Clients & Groups,Tasks, Alerts, Reports and Help. Each one will be analyzed further.

The Main menu

The File menu has the following options:

DescriptionButton

Interrupts the connection with the BitDefender Server.Disconnect

Changes the current access password to BitDefenderServer.

Change password

Disconnects the management console from the serverand closes the console window.

Exit

The Tools menu has the following options:

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DescriptionButton

Launches the tool that helps you install BitDefenderproducts on workstations.

BitDefender Deployment

Tool

Launches the tool that discovers all the online computersfrom a specified domain or all the computers from the

Network Builder Wizard

domain on which the server is installed (by using theActive Directory option) and joins them into groups ac-cording to the filters created by you.

The next logic step is to run BitDefender DeploymentTool on all listed clients.

You can launch the Update Server from the Manage-ment Console.

BitDefenderUpdate Server

This new wizard helps you save and load BDEM set-tings.

Export / Import Settings

Wizard

Using LiveUpdateEnterprise ManagerLiveUpdate you can update your Enterprise Manager Server.

The View menu has the following options:

DescriptionButton

Select / deselect this option if you wish to show / hidethe toolbar.

Toolbar

Select / deselect this option if you wish to show / hidethe status bar.

Status bar

Refreshes the current view.Refresh

The Clients & Groups menu contains three sub-menus (Clients, Groups and Anti-virus Status) and three shortcuts leading to the clients / groups / antivirus section.

The Clients menu has the following options:

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DescriptionOption

To run certain protection tasks on the selected worksta-tions. Once selected the task, a wizard that will guideyou in selecting the tasks options, will appear.

Execute Task

To install BitDefender products on selected workstation.Install BitDefenderProducts

To add the selected clients to a group.Add Selected Clients toGroup

To delete the selected clients.Delete Selected Clients

To restore one or more deleted clients.Restore Deleted Clients

To export the list of clients and groups of a certainserver. It is very useful if you need to print it.

Export List

To verify a client's status: online or offline.Ping Client

To access the services of the selected workstation.Manage Client's Services

To make available the tasks templates of a BitDefenderproduct installed on a workstation for all the other clients.

Import Task Templates

from Selected Clients

The imported tasks templates will become visible in theTask Templates section.

Note

The imported tasks templates must be VALID.

To open the Alerts section where you can view only thealerts received from the selected workstation(s).

Display Alert for the Selec-

ted Client(s)

To select all clients.Select all ClientsTo deselect all clients.Deselect all Clients

To select all online clients.Select all Online Clients

To select all offline clients.Select all Offline Clients

To select all unsupported clients. A client is consideredto be unsupported either when the version of BitDefend-

Select all Unsupported

Clients

er Local Manager is older than 2.2 or it has no BitDefend-er Local Manager installed (it was discovered by theNetBuilder Wizard).

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DescriptionOption

To display the list of BitDefender products installed onthat computer.

Properties

To refresh the content of the Clients pane.Refresh

The Groups menu has the following options:

DescriptionOption

To create a new group.New Group

To delete the selected group.Delete Selected Group

To change the structure of a group by deleting certainclients.

Remove Selected Client

To export the list of clients and groups of a certainserver. It is very useful if you need to print it.

Export List

To display / modify the group's properties.Properties

To refresh the content of the Groups pane.Refresh

The Antivirus Status menu has the following options:

DescriptionOption

To export a list with the antivirus status on all clients. Itis very usefull if you need to print it.

Export List

To refresh the content of the Antivirus Status pane.Refresh

The Tasks menu contains three sub-menus (Tasks Templates, Active Tasks andScheduled Tasks), three shortcuts leading to the tasks sections and the Settingsoption.

Use the Settings option to configure BitDefender to delete the response files fromthe disk, if they are older than a specified number of days. You can also select to deletethose response files from the active tasks list as well.

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On the Task menu from the Management Console, click Settings to determine howlong your response files will be displayed.

The following window will appear:

Delete the response files older than [x] days

Type the number of days in the corresponding field and click OK.

The Tasks Templates menu has the following options:

DescriptionOption

To create a new task. A wizard that will help you select

the options for the task will appear.

New Task

To delete the selected task template.Delete Task Template

To refresh the content of the Task Templates pane.Refresh

The Active Tasks menu has the following options:

DescriptionOption

To interrupt the selected task.Stop Task

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DescriptionOption

To stop all active tasks in that moment.Stop All Tasks

To execute the selected task again.Run Task Again

To refresh the status of all the running tasks.Query All Running Tasks

To delete the selected task from list, without interruptingits execution.

Delete Task

To delete all tasks that are running at that moment.Delete All Running Tasks

To delete all finished tasks from list.Delete All Finished TasksTo delete all failed tasks from list.Delete All Failed Tasks

To display the properties of the selected task.Properties

To refresh the content of the Active Tasks pane.Refresh

The Scheduled Tasks menu has the following options:

DescriptionOption

To create a new scheduled task.New Scheduled Task

To launch a task. The task will be immediately executed,despite the fact it was supposed to run at a later mo-ment.

Run Task

To delete the selected task from list.Delete Task

To modify the name of the selected task. An edit windowwhere you can type the new name for the selected task

will appear.

Rename Task

To display / modify the task's properties.Properties

To refresh the content of the Scheduled Tasks pane.Refresh

The Alerts menu contains two sub-menus (Main Alerts Pane and Email Settings)and two shortcuts leading to the alerts sections.

The Main Alerts Pane menu contains the following options:

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DescriptionOption

To delete only the selected alerts.Delete Selected

To delete only the alerts that are already read.Delete Read Alerts

To delete all alerts.Delete All Alerts

To mark the selected alert as read.Mark As Read

To mark the selected alert as unread.Mark As Unread

To display all alerts.Display Alerts for All Cli-

entsTo refresh the content of the Alerts section.Refresh

The Email Settings menu contains the following options:

DescriptionOption

To add a new email address in the Email Settings pane.Add Email Address

To delete the selected email address.Delete Address

To refresh the content of the Email Settings pane.Refresh

The Reports menu contains two sub-menus (Reports and System Log) and twoshortcuts leading to the reports sections.

The Reports menu contains the following options:

DescriptionOption

To create a new report file. A wizard that will guide youin selecting the options for the report appears.

Create Report File

To create a new folder.New Folder

To refresh the folders section.Refresh Folder List

To view the number of files within the folder into brack-ets.

Show file count in folders

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The System Log sub-menu contains only one option: Clear Log. This option deletesthe information about the management console's activity.

The Help menu has the following options:

DescriptionOption

Displays the electronic documentation.Help Topics

The link to the online support.Online Support

Leads to the BitDefender Web Site.Visit BitDefender Web SiteDisplays information about the copyright and the currentversion of the product. Here you can register yourproduct.

About BitDefender Enter-

prise Manager...

8.3. The ToolbarThe toolbar contains a series of buttons, which are enabled only if certain conditions

are met (some of them are visible only if you have already accessed a certain sectionof the management console).

Note

For instance, if you have entered the Clients section, you can see some buttons thatwould not be visible any more, if you accessed the Reports section.

The Toolbar

The buttons described in the below table are visible no matter the current section youare in:

- Interrupts the connection with the BitDefender Server.

- Shortcut leading to the About section.

- Shortcut leading to the Clients section.

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- Shortcut leading to the Groups section.

- Shortcut leading to the Antivirus Status section.

- Shortcut leading to the Task Templates section.

- Shortcut leading to the Active Tasks section.

- Shortcut leading to the Scheduled Tasks section.

- Shortcut leading to the Alerts section.

- Shortcut leading to the Email Settings section.

- Shortcut leading to the Reports section.

- Shortcut leading to the Activity Log section.

- The button makes the refresh of the section the user is currently in.

8.4. The Status bar

The Status bar

The status bar offers a short description of themenu option you have selected or gives someinformation about the section you are into.

For instance, if you are in the clients' section it shows you the number of online, offlineand unsupported clients.

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9. Clients administrationTo manage the clients and groups, click Clients in the configuration bar. The Clientswindow is structured in three sections: Clients, Groups and Antivirus Status.

In the Clients section you can see and administrate all the BitDefender Enterprise

Manager clients.

In the Groups section you can administrate all the groups of clients.

In the Antivirus Status section you can see the antivirus status of all the clients.

It is worth mentioning that when an activity (like antivirus scanning or update for ex-ample) is initiated, it can be set to run on a few workstations or on entire group.

9.1. Clients sectionIn order to administrate the clients, it is necessary to enter the Clients section. Youcan access it by doing one of the following:

Click Clients from the configuration bar.

On the Clients&Groups menu, click Go to Clients Pane.

Click the Open Clients Pane button from the toolbar.

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Clients

When you access this section, you will see a list of all the clients or possible clients(if you used Network Builder Wizard). In that list you will find besides the workstationname, also the IP address, the status (online/offline/unsupported), the BitDefenderLocal Managerversion on that workstation, the operating system and the IP addressof the server it is subordinated to.

BitDefender Management Console has a visual system for displaying the clientsand the alerts from the client workstations.

In the Clients pane you may find three types of icons associated with the clients:

- when the client is online.

- when the client is offline.

- when the version ofBitDefender Local Managerfrom the client workstation isolder than 2.2 (the client is unsupported) or when BitDefender Local Managerisnot installed on that workstation (the workstation was added by using the Network

Builder).

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NoteTo quickly install BitDefender Local Manageron this type of workstations, select them,right-click and from the shortcut menu click Install BitDefender Local Manager.

Important

If the client is unsupported all the tasks and operations on this client will not be launched.Therefore, we recommend you to upgrade the BitDefender Local Manager on theworkstations with unsupported clients.

When the server receives at least one alert from a client ( - information, - warning,

- critical), the alerts importance is associated with the clients icon in the clients pane.Note

If there are more than one alert associated with the same client, the icon of the alert withthe maximum importance will be the one displayed in the Clients pane.

9.1.1. Searching for Clients with a Simple Right ClickThis is one of the easiest way to find a client, even when you are dealing with a hugenetwork.

To find a client, open the BitDefender Enterprise Management Console and click Cli-ents pane. Then, all you have to do is to right click into the window and select Searchfor clients orSearch.


You can search for a client using the following searching criteria:

Name Group IP address Status

Version

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Operating system Parent server Engines version

9.1.2. Selecting / deselecting clientsYou can select / deselect the clients in one of the following ways:

On the Clients&Groups menu, point Clients and click Select all clients / Deselectall clients respectively.

Click the Select all clients / Deselect all clients button from the toolbar.

9.1.3. Adding clients in groupsYou can add a client to an existing group in one of the following ways:

Select the client and from the Clients&Groups menu, point Clients and click AddSelected Clients to Group.

Select the client and click the Add client to group button from the toolbar.

In both cases the next window will appear:

Adding clients to group

Select the group or create a new group andclick OK. The selected clients will be added tothe group.

Note

The client will inherit all groups' scheduled tasks and he will keep his tasks too.

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9.1.4. Deleting clientsYou can delete a client in one of the following ways:

Select the client and from the Clients&Groups menu, point Clients and click DeleteSelected Clients.

Select the client and click the Delete Selected Clients button from the toolbar.

9.1.5. Restoring deleted clientsYou can restore a previously deleted client in one of the following ways:

On the Clients&Groups menu, point Clients and click Restore Deleted Clients.

Right-click the Clients section and from the shortcut menu select Restore DeletedClients.

A new window will appear where you can select the clients you want to restore:

Restoring deleted clients

Click the Restore Selected Clients button toend the process.

Important

If you re-deploy BDLM on one or more clients that have been deleted (but they are locatedin the Restore Selected Clients window), they will not automatically appear in the Clientssection. You will need to restore them.

9.1.6. Running tasks on certain workstationsYou can execute certain protection tasks on workstations in one of the following ways:

Select the client and from the Clients&Groups menu, point Clients, click Execute

Task and select the task you want to execute.

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Right-click the selected client and from the shortcut menu click Execute Task andselect the task you want to execute.

Once the task is selected, the task wizard will appear.

9.1.7. Importing tasks templatesThis implies making available the tasks templates of a BitDefender product installedon a workstation to all the other clients. You can proceed in one of the following ways:

Select the client and from the Clients&Groups menu, point Clients, click ImportTasks Templates from Selected Clients.

Right-click the selected client and from the shortcut menu click Import TasksTemplates from Selected Clients.

The imported tasks templates will become visible in the Tasks Templates section.

9.1.8. Exporting lists

You can export a list with all the clients and groups administrated by a certain server.It is very useful if you need to print it. Proceed in one of the following ways:

On the Clients&Groups menu, point Clients, click Export List.

Right-click the Clients section and from the shortcut menu click Export List.

9.1.9. Checking a client's status (online or offline)Proceed in one of the following ways:

On the Clients&Groups menu, point Clients, click Ping Client.

Right-click the Clients section and from the shortcut menu click Ping Client.

9.1.10. Managing client's servicesThis option allows the quick access to the selected workstation services. In this way,one may check the status of the BitDefender services. Proceed in one of the followingways:

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Select the client and from the Clients&Groups menu, point Clients, click ManageClient's Services.

Right-click the selected client and from the shortcut menu click Manage Client'sServices.

9.1.11. Displaying alerts for a certain clientThis option allows the opening of the Alerts pane displaying only the received alertsfrom the server on the mentioned workstation. It is extremely useful in order to easily

view the alerts on a workstation which requires immediate attention of the systemadministrator.

Proceed in one of the following ways:

Select the client and from the Clients&Groups menu, point Clients, click DisplayAlerts for the Selected Client(s).

Right-click the selected client and from the shortcut menu click Display Alerts forthe Selected Client(s).

9.1.12. Viewing a client's propertiesIn order to see the installed BitDefender products and their components on a client,proceed in one of the following ways:

Select the client and from the Clients&Groups menu, point Clients, click Properties.

Right-click the selected client and from the shortcut menu click Properties.

9.1.13. Refreshing the image of clients in the networkTo refresh the content of the Clients pane, you must do one of the following:

On the Clients&Groups menu, point Clients and click Refresh.

Click the Refresh button from the toolbar.

Press F5.

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9.1.14. Mouse Wheel ControlYou can use the mouse wheel to scroll the page up and down.

9.1.15. The shortcut menuRight click on a client to open the shortcut menu:

Shortcuts

If you right-click the Clients section and thereis no client selected, a similar menu appears.

The only enabled options of this menu areExport List, Select all Clients, Select allOnline Clients, Select all Offline Clients andRefresh.

Note

The shortcut menu is similar to the one opened from the main menu (click Cli-ents&Groups and point Clients) that was described before.

9.2. Groups sectionIn order to administrate the groups of clients, it is necessary to access the Groupssection. You can access it by doing one of the following:

Click Clients from the configuration bar and click the Groups tab.

On the Clients&Groups menu, click Go to Groups Pane.

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Click the Open Groups Pane button from the toolbar.

Use the shortcut CTRL+2.


Groups

The groups are presented as expandable menus. To see the workstations a group

contains, click the "+" sign corresponding to that group. If you want to restrain thegroup, click "-" sign. The number of clients within a group is displayed into bracketsafter the groups name.

9.2.1. Creating a new groupYou can create a group in one of the following ways:

On the Clients&Groups menu, point Groups and click New Group.

Click the New group button from the toolbar.

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In both cases the next window will appear:

New Group

Type the name of the new group in the Groupname field and a short description in theGroup description field.

Click OK.

9.2.2. Deleting a groupYou can delete a group in one of the following ways:

Select the group and from the Clients&Groups menu, point Groups and click DeleteSelected Groups.

Select the client and click the Delete Selected Groups button from the toolbar.

A window will appear asking you to confirm the action. Click OK if you agree orCancelif you changed you mind.

9.2.3. Deleting clients from a groupYou can change the structure of a group by deleting certain clients, in one of the fol-lowing ways:

Expand a groups, select a client and from the Clients&Groups menu, point Groups

and click Remove Selected Clients.

Select the client and click the Remove Selected Clients button from the toolbar.

The client will be eliminated from the group.

Note

This option is available only for one client at a time.

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9.2.4. Exporting listsYou can export a list with all the groups administrated by a certain server. It is veryuseful if you need to print it. Proceed in one of the following ways:

On the Clients&Groups menu, point Groups, click Export List.

Right-click the Groups section and from the shortcut menu click Export List.

9.2.5. Viewing a group's propertiesIn order to see the properties of a group, proceed in one of the following ways:

Select the group and from the Clients&Groups menu, point Groups, click Proper-ties.

Select the group and click the Properties button from the toolbar.

9.2.6. Refreshing the image of groupsTo refresh the content of the Groups pane, you must do one of the following:

On the Clients&Groups menu, point Groups and click Refresh.

Click the Refresh button from the toolbar.

Press F5.

9.2.7. The shortcut menuRight click on a group to open the shortcut menu:

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Shortcuts

If you righ

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