User Guide 3G Video Surveillance

Before purchasing or installing a SIM card into

the camera unit, it is important to select the best

3G network provider in the area where the

camera will be installed.

This can be done simply using your own 3G

mobile handset.*

Instruction:

1. Navigate to the phone “Network” settings.

2. Change the “Operator selection” setting

from “Automatic” to “Manual”.

This forces the handset to search for all

available network coverage, and may take a

few minutes.

3. The list of all available network operators

will be displayed on the phone’s screen.

4. Note down the name of one or more

network operator that provide 3G coverage

from the list (they are usually displayed

with a 3G sign next to their name).

5. Cancel the setting process on the handset

to maintain the phone’s original network

settings.

Note: Only purchase 3G SIM cards from the 3G

networks listed, whilst choosing one with a

suitable price plan.

BiBCOM also offers the best price plan available,

being specifically tailored to the customer

requirements for using the 3G surveillance

system. Currently this offer is only available for

3G SIM Cards using BT network.

Note: Remember to disable video and voice mail

facilities on the SIM card before installing it into

the camera unit.

The above steps are very similar on most phones;

however, please refer to their user manual for

details.

Example: Searching for available 3G network

using Nokia N95 handset:

1. Select: “ Menu -> Settings -> Phone -> Network”

2. Set: “Operator Selection” to “Manual”

3. Wait until the list of all available networks are displayed.

Ref: DOC-1008463

Select a suitable 3G SIM

Card for the Camera Unit

*Phone must be compatible with country of use as the 3G frequency may vary.

3G CAMERA UNIT - BASIC USER GUIDE

Starting the 3G Camera Unit

• Carefully remove the rear cover of the Camera Unit

• Lift the sticky tape and rubber shroud, and remove the battery to reveal the SIM card holder

• Insert a suitable SIM card to the 3G camera unit

• Replace the battery and rubber shroud

• Start the 3G camera unit by connecting the mains power supply and wait for a minimum of 3

minutes for the camera to activate.

Receiving live video and audio

• Make a video call from your 3G mobile phone to the camera unit to receive back live video

and audio from the camera location. The camera will automatically answer your call.

Receiving live audio only

• Make a voice call to the camera unit.

SMS Command for receiving still pictures

• Send an SMS as follows: 00000 snap

For a guide to full functionality please consult Tables A and B inside the User Manual.

1

Table of Contents

Section One: Setting up the SIM card ………………………………………………………………………2

Section Two: Removing and adding a SIM card to the Camera Unit .…..……….…………..4

Section Three: Remote setting of the Camera Unit using SMS …………………………………5

Section Four: Remote setting examples……………………………………………………………………9

Section Five: Recording an event using your phone………………………………..……………...13

Section Six: Important notes & FAQs …………………………………………………….……………....14

2

Section One Setting up the SIM card

Setting up the SIM card

PLEASE DO NOT INSERT THE BATTERY

INTO THE CAMERA UNIT UNTIL YOU

FOLLOW THE INSTRUCTION ON THIS

PAGE.

It is very important to follow these

instructions to install a 3G SIM Card to

work with the Camera Unit in order not to

damage it. Any Damage incurred through

incorrect use will not be covered by the

warranty.

You can install either a contractual SIM

card or Pay-As-You-Go (i.e. PAYG) SIM card

into the camera unit. Ensure following

settings are applied on the SIM card by

contacting the network operator for the

SIM card.

1. Ensure the SIM card is 3G, then insert it

into your 3G phone (i.e. Phone A).

2. Turn ON the phone, and check on the

screen to see if there is a 3G sign on

the signal strength side. If 3G is not

shown, then you do not have 3G

coverage in that area, or you may need

to force your phone to only use a 3G

network (please refer to your phones

handbook to see how you can force

your phone to use the UMTS or 3G

network).

3. If the SIM card is not registered under

your name, please contact the network

operator in order to register the SIM

card under your name.

4. Ensure the SIM card is topped up with

some credit. You may use a SIM card

that is on a monthly contractual

payment. Some credit is required when

the SIM card is sending SMS reports or

making a call back to you upon request

(Refer to “Important Notes” on page 11

of user guide).

5. Now use Phone A in the area that the

Camera Unit is going to be installed,

and check the 3G Signal strength on

the Phone. This is to ensure your SIM

card is able to make or receive video

calls when it is installed into the

Camera Unit.

6. Make a VIDEO call (not voice call) from

phone A to another 3G mobile phone,

to ensure Video call capability is

activated on this SIM card.

7. Answer the call on the other phone, to

ensure the video call is possible. Then

disconnect the call by pressing the red

button after a few seconds. However

keep an eye on the phone screen, to

see if there is any notification pops up

on the screen.

8. Some SIM cards are set up to show the

remaining credit on the SIM card after

any call made by the SIM card. This is

set up by the network operator, which

is not required on the Camera unit.

Therefore you need to contact the

network operator to disable this popup

notification.

9. Contact the service provider for the

SIM card using Phone A and request to

disable VIDEO MESSAGING & VOICE

MESSAGING facilities on the SIM Card.

DO NOT DISABLE VIDEO CALLING

FACILITIES. This is required to prevent

leaving Video or Voice messages on the

SIM card when the camera unit is

turned off. This might take from 5

minutes up to 24 hours to be applied

on the SIM card by different network

providers. This is also to prevent others

to contact this SIM card and leave

unnecessary messages.

3

Section Two Setting up the SIM card

10. Wait as long as necessary and use

another phone (i.e. Phone B) to make a

video call to phone A. Do not answer

the call and let it ring ensuring that the

call does not divert to the video

answering service. If it diverts to the

video answering service, then your

video messaging facility is still active,

and you cannot use the SIM card for

the Camera Unit yet.

11. Repeat the above and make a Voice

call to the Camera Unit, and ensure the

call is not diverted to the Voice mail

answering service.

12. If using a contract SIM in the camera

unit, ensure that you can make video

calls on it at the location, where the

camera unit will be installed. Some

network providers will require your

authorisation to set this up, especially

if you are going to contact it from

abroad.

4

Section Two Removing and adding a SIM card to the Camera Unit

Removing and adding a SIM card to the Camera Unit

The camera unit may already be fitted

with a UK network SIM, if so, please

remove this SIM following the procedure

below.

1. If the camera unit is fitted in an

enclosure, please refer to the

separate “Installation Instruction” on

how to open the enclosure then

follow the instructions below to

change the SIM card.

2. Ensure power is NOT connected to

the camera unit.

3. Insert the tested SIM.

4. Insert the battery.

5. Repack the rubber shroud on the

camera unit.

6. Turn on the Power to the Camera

Unit. If using 12V DC power supply,

then wire the power leads to the

provided socket, and ensure you

connect the positive wire to + (or red

side) and negative wire to – (or black

side) as marked.

7. It will take up to 5 minutes for the

camera unit to power up.

8. Test the camera unit by making a

video call to it from another 3G

phone.

9. Alter the settings on the camera unit

by using SMS commands explained in

the user’s guide, using the default

password.

10. After completing the setting, ensure

it is all setup correctly by requesting

a report from the camera unit (using

SMS command), and also making

another video call from an

authorised mobile phone number.

Note: As default, when using the

camera unit for the first time, prior

to changing its settings, it is set to

“public access”, allowing anyone to

make a video call to the Camera

Unit. Therefore you must ensure to

modify this setting if you wish

restricted number of people to

access the camera unit.

5

Section Three Remote setting of the Camera Unit using SMS

Remote setting commands using SMS

The remote setting SMS message contains three parts: A, B and C as shown in the table below:

Table A: Commands for camera unit settings

A

(Current

Pin ID)

B

(Commands)

(Capital or small

letters)

C (Setting

Values)

Description

1 00000 ADDCALL 07912345678 To add a new number (i.e. 07912345678) to the

caller’s list.

2 00000 DELCALL 07912345678 To delete a number (i.e. 07912345678) from the

caller’s list.

3 00000 ACCTYPE PUBLIC (or)

PRIVATE

Set the access type of the camera unit to Public or

Private

4 00000 REPORT Request a full report of the camera unit settings

5 00000 OCDSET 2 (or) 4 (or) 6 Setting the out-going call duration from the camera

unit to 2, 4 or 6 minutes (if the camera unit is paired

with a sensor.

6 00000 INRING 0/1/2 Setting the camera unit to answer incoming calls

after 0/1/2 rings

7 00000 SETTD 17:00

DD/MM/YYYY

Sets current time and date

8 00000 AUTANS YES/NO Enable/disable Auto-Answering the calls by camera

unit.

9 00000 DTIMER 14:30 Daily time setup for the camera unit to restart using

the 24 hrs clock format

10 00000 WSMSC Your SMS

Content (<=160

characters)

Customise the SMS content that is sent to user

11 00000 RSMSC Read the SMS content that is sent to user

12 00000 RESTART Restart the camera unit

13 00000 DAREP ON/OFF Daily activity (Total incoming/outgoing calls/SMS

report)

14 00000 SETSIR ON/OFF/10 Sets sensor interval Respond time. This command is

valid only if the camera unit is paired with a sensor

15 00000 HELP Gets list of SMS commands.

16 00000 SETPIN 1gh45 Alter the Pin code of SMS commands from 00000 to

1gh45

6


Table B: Commands for MMS functionality settings

17 00000 SNAP 1/2/3/4/5/6 Camera unit takes up to 6 pictures and sends back the

last picture along with folder & picture name in MMS.

18 00000 GETPIC F#080813(10)

P#172234(1)

Gets stored picture from the camera unit.

19 00000 SNPINT 5/10/15 sec Sets snap interval between each picture, if the camera

is activated by Bluetooth Messenger, otherwise no

effect on Cameras without messenger.

20 00000 SETPIC 1/2/3/4/5/6 Sets no. of pictures to be taken by the camera unit

upon sensor activation, works with above SNPINT

command.

21 00000 NOTIFY SMS/MMS/VDO

SMS/VDOMMS

Sets notification / alert method by camera unit to the

user handset.

How to use the remote setting

commands:

1. Send an SMS from any handset to the

camera unit, using a correct Pin code (A),

followed by a command (B) and

appropriate setting value (C) (if required).

These three sections must follow each

other in the correct order, as shown below,

and must be separated by a space

character in between.

2. In the SMS, use ONLY ONE command with

ONLY ONE setting value. Whilst the camera

unit will try to ignore the other values or

commands, you may alter the setting value

of a command to an undesired value

without noticing.

3. If a wrong Pin code (A) is input at the

beginning of the command line, the camera

unit ignores the command.

4. If an unknown command is typed in, or any

of the above commands are mistyped in

the SMS, the camera unit will ignore the

command line.

5. If a setting value related to a command is

mistyped, the command line will be

ignored by the camera unit.

6. Always request the current settings value

of the camera unit by sending the “Report”

command mentioned above, before

altering any of the settings, to confirm

exactly what needs to be re-set.

7. Always check the final settings of the

camera unit by sending the “Report”

command as shown above to ensure all the

values are set as you intended.

A. CURRENT PIN ID: (5 Alphanumeric

numbers/characters)

• Pin length is always 5 characters

• Pin characters can be alphabets (A-Z /

a-z) or digits (0-9)

• Original default Pin set is 00000

• The Pin can be changed to any other

characters (a mixture of numbers or

texts), but it MUST always contain 5

characters.

00000 ADDCALL 07912345678

A B C

Space character

7


B. COMMANDS: (6-9 characters)

The commands are not case sensitive so

can be in capital or small letters.

B.1. ADDCALL: Add Caller: Adds phone

number to the caller’s list of the

camera unit

B.2. DELCALL: Delete Caller: Deletes a

phone number from the camera unit’s

caller list

B.3. ACCTYPE: Sets Access Type on the

camera unit to either Private or Public

B.4. REPORT: To request a full Report of all

the critical settings for the camera unit.

B.5. OCDSET: Outgoing Call Duration Setup:

limits the duration of the outgoing calls

made from the camera unit to 2, 4 or 6

minutes.

B.6. INRING: Number of Incoming Rings: To

set the number of rings for incoming

calls. If you use INRING 0, the camera

unit will try to answer the incoming

calls (if the caller’s number is

authenticated) straight away without

any ring; INRING 1, after 1 ring, etc.

B.7. SETTD: To change the current Settings

for the Time and Date.

Note1: please include a space between

time and date in the SMS command,

otherwise camera unit time will not be

set.

Note2: If the camera unit has been

without power for a long period of time

(more than a few days), then the time

and date may reset therefore should

be checked and corrected using SETTD.

B.8. AUTANS: Enable or disable Auto

Answering: To enable or disable auto

answering the incoming calls (voice &

video) by the camera unit.

B.9. DTIMER: Daily Timer: Sets the camera

unit to re-boot at a certain time on a

daily basis

B.10. WSMSC: Write SMS Content: The default

SMS Message that is sent to carers’ in

the event that they are unavailable to

take any calls is: “Urgent: An emergency

call was made, please take action.”

B.11. RSMSC: Read SMS Content: This

command is used to check the current

content set using the WSMSC command,

above.

B.12. RESTART: Restart the camera unit

B.13. DAREP: Daily Activity Report: Enable or

disable the camera unit to report the

total incoming/outgoing calls/SMS

B.14. SETSIR: Set Sensor Interval

Response time. After the first alert,

the camera unit will make a

video/voice call or SMS then wait

for specified time before next call.

This command is valid only if the

camera unit is paired with a sensor

(except push button messenger).

B.15. HELP: Request list of all SMS

commands related to MMS.

B.16. SETPIN: Sets new Pin as defined by

the user

B.17. SNAP: Request Snaps from Camera

Unit.

B.18. GET PICture: Request picture from

Camera Unit.

B.19. SNPINT: SNap Picture INTerval:

Camera Unit waits for specified

interval before taking next snap.

B.20. SETPIC: SET PICture: Sets no. of

pictures to be taken by Camera Unit

upon sensor activation.

B.21. NOTIFY: Notification / Alert method

from Camera Unit.

8


C. SETTING VALUES:

C.1. ADDCALL: Input an appropriate phone

number with this command to add a

new number into the callers list of the

camera unit. You must input the number

starts with 0 (without any country code).

The camera unit would automatically

answer the call made from this number,

even from abroad.

C.2. DELCALL: Input an appropriate phone

number with this command. The

number you input here, must match the

number that was already defined as

access number within the camera unit. If

the number matches, it will be removed

from the list, otherwise it will have no

effect.

C.3. ACCTYPE: Input PUBLIC or PRIVATE

along with this command.

C.4. REPORT: No setting value is input with

this command.

C.5. OCDSET: Only input 2 or 4 or 6, to alter

the maximum Outgoing Call Duration to

2 minutes, 4 minutes or 6 minutes

accordingly.

C.6. INRING: Only input 0 or 1 or 2 for this

command

C.7. SETTD: Input the current time and date

(eg. 17:00 03/05/2008)

C.8. AUTANS: Input YES or NO

C.9. DTIMER: Input a correct time (in

between 00:00 to 23:59) along with

DTIMER command. This is to set a daily

restart time of the camera unit to this

new time.

C.10. WSMSC: Input the appropriate SMS

content along with this command.

C.11. RSMSC: No input is needed for this

command

C.12. RESTART: No input is needed for this

command

C.13. DAREP: Input ON or OFF

C.14. SETSIR: Input ON or OFF or time

between 5mins and 30mins. This

command is valid if the camera unit is

paired with a sensor (except push

button messenger).

C.15. HELP: There is no setting value for HELP

command.

C.16. SETPIN: To alter the Pin code for the

SMS commands, input a new Pin ID

value along with SETPIN command. This

new value must contain 5 characters

ONLY, and can be a combination of

numbers or texts.

C.17. SNAP: Input no. of pictures (in

between 1 to 6), to be taken by

camera unit, along with SNAP.

C.18. GETPIC: Input folder & picture name

along with GETPIC.

C.19. SNPINT: Input snap interval value ( 5

/ 10 / 15 sec) along with SNPINT

C.20. SETPIC: Input no. of pictures (in

between 1 to 6), to be taken by

camera unit upon sensor activation,

along with SETPIC.

C.21. NOTIFY: Input notification / alert

method

(SMS/MMS/VDOSMS/VDOMMS)

along with NOTIFY.

9

AccTyp: Rest

3GSig: 7

BatLev: 7

Access# (4):

07912345678

07987654321

07812345678

07801234567

Rings: 1

OCDSet: 2min

DTimer: 14:30 -D

TimeDate: 17:00 03/05/2008

Notify: VDOSMS

Fig. 2

Section Three Remote setting examples

Remote Setting Examples:

1. To request the setting status of the

camera unit:

Send the SMS shown in Fig 1. from

any phone to the camera unit. The

original PIN ID set for the camera unit

is 00000 that is used at the beginning

of the SMS as shown here.

Note: You can change this PIN CODE

to a unique value that you would only

know as explained in section 4 below.

In response the camera unit would

send an SMS back to the users phone.

This shows the setting status (i.e.

values) of the camera unit as shown

in Fig. 2. In this example, the SMS

shows the current setting of the

camera unit as follow:

1.1. AccTyp: Rest

This means the access type is

Restricted.

1.2. 3GSig: 7

3G signal strength is 5, which is around

70%.

Note: Full 3G signal is measured on

scale of 1 to 7 (i.e. 1 means 14% & 7

means 100% 3G signal strength). 3G

signal levels of 0 or 1 are not good for

video calls. In this case, it is better to

move the camera unit where it is

located, or use a different Simcard

from a different network provider.

Contact your supplier for more

information.

1.3. BatLev: 7

Battery level is 7 (i.e. 100%)

Note: The battery level is measured on

scale of 1 to 7 (i.e. 1 means 14% & 7

means 100% of the battery left).

1.4. Access# (4):

07912345678

07987654321

07812345678

07801234567

This is the caller’s numbers that the

camera unit automatically answers the

video and voice calls made from them.

The number in brackets indicates the

total number of callers in the list.

Note1: If there are more than one

number in the list, the order of the

numbers in this list is based on which

one is defined first (i.e. they are not

sorted by numbers etc).

Note2: You can define more than four

numbers in the callers list, only the

first four numbers will be listed in the

report, due to the limited number of

characters allowed in an SMS message.

The total number of authorised callers

is shown in the bracket.

00000 REPORT

Fig. 1

10


Note3: If the Falcon SW200 system is

used with the call-back functionality

(ie, using sensor/messenger) then only

the first four numbers in the caller list

will be used by the “multilevel

reassurance system” (as described in

page 6)

1.5. Rings: 1

This means the camera unit will

answer the incoming calls after one

ring.

1.6. OCDSet:2min

This means the outgoing call from the

camera unit will be limited to 2mins

1.7. DTimer: 14:30 –D

This means the camera unit will reboot

at 14:30 on a daily basis. It may take

up to five minutes to the system to

start up and ready to use.

1.8. TimeDate: 17:00 03/05/2008

This means the current time and date

on the camera unit is 17:00

03/05/2008

1.9. Notify: VDOSMS

This means the camera unit will notify

the user by video and SMS (if video

fails) when the sensor is triggered.

2. Remove a caller from the caller list:

Send the SMS shown in Fig 3.

The camera unit upon receiving this SMS

will delete the third number (shown in

Fig 2) from its caller list. No reply is sent

to the user if the number doesn’t exist,

while the camera unit simply ignores the

SMS.

3. Add new number to the caller list:

Send the SMS shown in Fig 4.

The camera unit upon receiving this SMS

will add the above number at the end of

its caller list.

4. Set Access type to public

Send the SMS shown in Fig 5 to set the

Access type of the camera unit to public.

Changing the Access type of the camera

unit to Public means the camera unit

would answer the incoming calls to

anyone who dials to the camera unit.

This does not remove the caller’s list

from the camera unit. The caller’s list

remains the same if you change the

Access type from Public to Private in

future.

Note: It is recommended to always set

the Access type to Private, except where

privacy intrusion is not an issue where

you are installing the camera unit.

5. Check the setting status

Note: It is recommended to check the

camera unit status (settings) once more

when you finished setting up its

parameters by sending a ‘report’ SMS

command, as shown in Fig.1.

00000 DELCALL 07843216788

Fig. 3

00000 ADDCALL 07988776655

Fig. 4

00000 ACCTYPE PUBLIC

Fig. 5

11


6. Setting Time & Date

If the camera unit is left out of power for

a very long period, when it restarts, it

will set the time and date of the unit to a

random value. Therefore it is

recommended to use this command to

alter the date and time on the unit to a

correct value. Always input time first (in

24 hour format), then you MUST input

the correct date, otherwise the camera

unit will not accept the command. This

shown in Fig. 6.

7. Setting Daily Re-start option for the

camera unit.

By Using DTIMER command, you can set

a time to the camera unit to re-boot

every day. This is a good practice (but

not necessary), to allow the memory of

the camera unit to re-fresh everyday -

like any other device having a

microprocessor such as a computer etc.

To set a daily re-start option on the

camera unit use DTIMER command as

shown in Fig 7.

The time set in the above command

must be in 24 hour format.

You can remove DTIMER setting by using

RTIMER command as shown in Fig 8.

If the DTimer is not set at all, or it is

removed by using RTimer, you will not

see any value set for DTimer when you

request a report from the camera unit.

8. Request Snap

Send an SMS shown in Fig 9 to request

the last picture taken. The camera unit

will take 4 pictures, which will be stored

in its memory, and send you back the

last picture along with folder & picture

name, as shown in Fig 10.

Fig. 7

00000 DTIMER 03:10

Fig.9

00000 SNAP 4

Fig. 6

00000 SETTD 09:18 27/03/2008

Fig. 8

00000 RTIMER

To +4407012345678

Subject MMS from Camera

Folder Name: 080813(6)

Pictures Taken: #132245(1).jpg

#132250(2).jpg #132255(3).jpg

#132300(3).jpg

Fig. 10

12


9. Request stored picture

Send an SMS shown in Fig 11 to get the

stored picture from camera unit.

10. Set Snap Interval

Send an SMS shown in Fig 12 to set the

Snap interval to 5 seconds. Camera unit

will take requested pictures for every 5

seconds.

11. Set Number of pictures

Send an SMS shown in Fig 13 to set the no.

of pictures to 4. Upon sensor activation,

camera unit will take 4 pictures and send

last picture to first caller in the caller list.

12. Set Notification method

Send an SMS shown in Fig 14 to set the

notification / alert method. Upon sensor

activation, camera unit will make video call

and send SMS, if video call fails.

13. Request list of commands

Send an SMS shown in Fig 15 to request

list commands from camera unit. You will

receive the list of SMS commands.

14. Set new PIN

Send the SMS shown in Fig 16 to set the

Pin ID for remote SMS setting to a new

value: 12ua5

This changes the old Pin code (i.e.

00000) to the new Pin code (i.e. 12ua5).

The Pin code characters are not case

sensitive; therefore in future you can use

either lower or upper case Pin ID to

communicate with your camera unit.

Note: You should remember that from

now on you have to use 12ua5 as the Pin

number to communicate (i.e. send

commands etc) to your camera unit, as

shown in the following examples

Fig. 11

00000 GETPIC F#080813(6)

P#132245(3)

00000 SETPIC 4

Fig. 13

00000 NOTIFY VDOSMS

Fig. 14

00000 HELP

Fig. 15

00000 SNPINT 5

Fig. 12

00000 SETPIN 12ua5

Fig. 16

13

Section Four Recording an event using your phone

Recording an event using your phone

Recording an event using your phone:

You can directly connect your mobile

phone to a DVR or any other digital

recording media, then make a video call to

be able to record the events whenever you

wish. Please check with your retailer to see

if your mobile phone is suitable for this

purpose.

Alternatively, you can still record a short

length of the event either in voice or video

format by using Callback command as

explained in the previous section. To do

this you must enable video or voice

messaging functionality on your mobile

handset. Then request a video or voice call

back from the camera unit using

“CallBack” command. When you receive

the call from the camera unit, simply reject

the call. This way you will direct the

incoming call to your video or voice

mailbox on your network.

The Camera unit can then send live video

or voice data into your message boxes. The

duration of the message is dependent to

your network provider and can vary in

between 1 to 5 minutes for voice or video

calls. You can check this with your network

provider.

If you wish to record more than this

period, then you would need to contact

your retailer to supply a recording device.

Very important Note:

You must not enable Voice or Video

messaging on the SIM card used within

the Camera Unit. Otherwise anyone can

leave message on the SIM card on the

camera unit that can jeopardise the

operation of the unit.

14

Section Five Important notes & FAQs

Important Notes:

1. It is recommended to top up the credit

on the SIM Card in the camera unit

regularly, such as every month, or

every 3 months. Depend how many

times to you request a Report from the

camera unit.

Each time that the Camera unit sends

an SMS to a mobile handset, it reduces

the credit allocated for its SIM card. If

you do not receive any SMS from the

Camera Unit, it means there is no

credit available in the unit to be able to

send out SMSs. This may also effect

the performance of the Camera Units

operation. Any video calls made to the

unit does not affect the credit of the

SIM card in the Camera Unit. However

this might be different with some non-

UK network providers. Please check

this with the Network providers for the

SIM Card used in the Camera Unit,

where you are using it.

2. Make sure to alter the Pin code from

00000 to something that only you

know. Keep this code safe and secure

for your future reference.

FAQs:

1. I make a video call from my mobile

phone, but get the following message:

“Video call is not supported by the

Network”

You do not have 3G coverage in the

area where you are using your mobile

phone for video calls. You can instead,

use voice call to hear what is

happening around the Camera Unit, or

try to find a different location, where

you can see the “3G” sign on the

screen of your mobile phone.



“Video call is not supported by the

other Network”

There is a problem with the 3G

network provider where you have

located your Camera Unit. You may

contact the network provider to clarify

the situation. If the problem persists,

you may contact your supplier to give

you an alternative Camera Unit with a

different SIM Card in it (using a

different Network Provider), that has

got a better 3G coverage in the area.

However you have always have a

choice of making a voice call instead to

hear what is happening around your

Camera Unit. You should not attempt

to open up the electronics inside of the

Camera Unit, as it can damage the unit

and can also be hazardous to health.



“Receiving video images” but it

doesn’t show the video.

This might be related to the network

coverage, or your camera unit. Try to

remotely re-start the covert camera

unit using SMS (explained in Appendix

A). If the problem still exists, then you

must contact the shop or your retailer

to send the equipment back to be

repaired.

Ref: RS-1009715

Reference RS-1009715

Name User Guide

Author RS

Description User guide and SMS command for 3G camera setup.

Ref: RS-1009715

Introduction:

This document explains working principle of CX611MCH-V 3G Camera

Features:

1. Answers incoming audio and video calls

2. Remote control settings ( Refer Table 1)

3. Restarts every 24 hours

4. ON/OFF switch

5. Low battery notifications. ( Refer Table 2)

6. LED indicator for low signal strength, low battery, call failed etc.

7. Network mode toggle (Refer Table 1)

8. Sends SMS notification on alert (wired sensor) up to 4 callers in the list.

Ref: RS-1009715

LED Indicators:

Flashing:

1. If unauthorized caller, LED flashes 5 times every 1 second (Medium Flash)

2. If low signal strength, LED flashes 5 times every 0.5 second (Fast flash)

3. 2 flashes during switching OFF the phone. (Slow Flash)

4. LED ON during active calls

ON/OFF switch

1. Press and hold the ON/OFF switch for 4 seconds to switch OFF the phone.

2. Press ON/OFF switch to check phone status, flashes LED for 5 seconds (Fast flash) if low

signal otherwise keeps LED ON for 5 seconds.

Wired Sensor

1. Sends SMS notification up to 4 callers in the list.

2. Flashes (Fast Flash) if no callers in the list.

Ref: RS-1009715

SMS commands

No PIN First command Second command Description

1 00000 ADDCALL 07012345678 Adds this number to the caller list

2 00000 DELCALL 07012345678 Deletes this number form caller list

3 00000 SETPIN 12345 Set new pin to 12345

4 00000 ACCTYPE PRIVATE/PUBLIC Sets access type to public or private. Default

set to Public mode.

5 00000 RESTART Restarts camera unit.

6 00000 REPORT Sends following info.

Ex:

3G Signal: 100%

Battery: 100%

Access Type: Public

Access#(2):

07012345678

07987654321.

Serial Number#: 35671234567890 1

7 00000 SNAP Takes snapshot and sends it back via SMS

8 00000 TOGGNW Toggles network between dual mode and

3G. Note: This is for administrator use only.

Table 1

Notifications

Low Battery Sends low battery notification once remaining battery gets to 25%.

Ex: Attention: 25% Battery remaining on the camera unit. Please recharge the battery.

Low Memory Sends low memory notification once internal remaining memory gets to

30% or external memory (Memory card) gets to 10%.

Ex: Attention: Memory remaining on camera unit is 23%. Please delete some files or replace memory

card.

Table 2

User Guide 3G Video Surveillance

Documents

Transcript of User Guide 3G Video Surveillance