USER GROUP MEETING UMassOnline. Agenda Introducing: Patrick Masson Campus Updates UMOL Updates ...
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Transcript of USER GROUP MEETING UMassOnline. Agenda Introducing: Patrick Masson Campus Updates UMOL Updates ...
Agenda
Introducing: Patrick MassonCampus UpdatesUMOL Updates
Technology and Support Operations Integration Support Help Desk Support Emerging Technology and Training
Group DiscussionsUpcoming EventsVendor Presentation
Panapto: Beth Bellon
Procedures for Captioning Video and Other Media
Instructors are responsible to submit all videos for captioning to the Ross Center at least thirty days before the viewing date of each video. Instructors must submit a copy of the course syllabus with each video.
A hard copy disk of each video to be captioned is required. DVD is preferred.
If VHS is submitted, there must be additional time allowed for conversion of the tape to a usable format.
Copyright information should be provided as well. If the copyright status is not known, the Ross Center will search to secure permission to caption the video. This may delay the captioning process. If the video was made by the instructor, staff will note permission for captioning granted.
Under certain circumstances, only a transcript can be provided.
The hard copies of videos will be sent off-site to a captioning service. They will not be available during that time-about thirty days.
The instructor must register the video with the alternate format team at the Ross Center. Once it has been signed in, the Ross Center will take responsibility for security of the video. When it is sent for captioning, either by Fed Ex or a courier, the Ross Center is no longer responsible for the security. The original version of the video will be returned to the instructor when the captioned version is completed.
After showing the video in class, the instructor must return the video to the Ross Center within 24 hours.
Procedures for Captioning Video and Other Media
(con’t)
For further information regarding captioning, please contact Valerie Claire Haven,
Academic Technology Coordinatorat the Ross Center:617.287.7425
Procedures for Captioning Video and Other Media
(con’t)
Technology and
Support
Operations
Hotfix 1 and Patch Rollout on 4/28CSIM – SEARCH Tool StatusSP4 Updates & PlansData Center Update
Help
Desk
Support
Perceptis Support OverviewSummer Help Desk Check Lists
KB Updates
Ticket Priority Overview of Priority Status
Supported Applications Available on Confluence
Questions?
Help
Desk
Support
From November 2008 until now, Perceptis has handled
over 34,600 requestsfrom students and faculty
Help
Desk
Support
Summer Help Desk Check Lists/KB Updates Please submit any changes to
[email protected] This information will also be added to Confluence
Please remember to verify the information on the Perceptis Knowledgebase!
Help
Desk
Support
Perceptis Supported Applications Includes updated list of LMS and Classroom Technologies
Blackboard CE & Vista Sakai Moodle D2L Wimba
ERP PeopleSoft Banner
General Tech Google Docs, Connectivity, Linux OS Support, Anti-Virus, etc.
Emerging Technology and
Training
Spring 2010 Pilots Respondus LDB Wimba Pronto
Upcoming Pilots Blackboard 9.1 Respondus StudyMate
Error PagesTraining
Blackboard 9.x Wimba Classroom 6.1
New Functionality for Wimba 6.1
Support for OS-compatible cameras and video devices
Enhanced security via Secure Sockets Layer (SSL)New video bandwidth rate of 512 kbpsNew video window size of 640x480Global default and maximum video bandwidth
settingsHand Raised ChimeArchive ReminderDisable LobbyOne-to-One Video