User Experience Working Group

Michael Frantzis – Goldsmiths

About me

▪ Researcher with experience of prototype design and user testing

▪ Deputy Director of Computing Programmes

What is User Experience?

source: http://uxchecklist.github.io/

Some principles (from the government)▪ Start with needs* (*user needs not

government needs)▪ Design with data▪ Iterate. Then iterate again▪ Make things open: it makes things better▪ Understand context▪ Build digital services, not websites

source: Government Digital Design Service, Design Principles - https://www.gov.uk/design-principles

Our users

plus54,000 students132 institutions

worldwide

Our technological context

1. Centrally driven initiatives2. Student Experience

3. Modern Technology

2016 2017 - 20192015

4. Business Intelligence 5. Stakeholder Engagement 6. Learning Provision 7. Service Management

HESA Returns Track C ~~~~~~~~~~~~~~~~~~~~~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SOAS Students ~~~~~~~~~~~~~~~~SAS Internal Students Shared Services ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Engagement ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Portal Migration ~~~~~Online Multiple Marker Entry

Legacy Systems

Diploma Production

Examiners Database

Self Service Course Transfer

24x7 Support

Comms Tools (Alerts)~~~~Transcripts

One Stop Application &

Registration

Registration Overhaul ~~

User Access /

Identity Management

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Resea

rch Pr

ojects

Report Deliv

ery

Predicti

ve Analy

tics

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ta mart

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Repo

rt Dev

elopm

ent

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Query

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lution

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2014

Funded from operational budget

ApprovedResource

BusinessCaseRequired

Enha

ncing

Enga

gem

ent

Pers

onali

satio

n Business Continuity Planning & Disaster Recovery

IT Vision• Aligned to business• Optimised IT services• Student focused• Benefits realised

Differential Pricing

source: ULIP IT Strategy 2014

UX Group

UX research & design

principles

ULIPIT strategy

Our group

Our activities

Communicate & DisseminateExperimentResearch

What do our users want?What is the market doing?What do our users think?

Here is what we have learnt.Tell us about what you’ve learnt

Let’s try and build a prototype or experiment

Some examples

Communicate & DisseminateExperimentResearch

Should we communicate using Facebook?

Our activities

Communicate & DisseminateExperimentResearch

This is what we learnt about single-source publishing.

Our activities

Communicate & DisseminateExperimentResearch

Need SITS data in interesting ways – let’s build a prototype web application to try doing that

Current membership

▪ Broad representation across lead colleges and ULIP▪ Broad representation across roles e.g. administration,

academic, management▪ Broad areas of expertise in management, analysis,

research and technology enhanced learning▪ Flexible membership to meet specific goals

What can you expect from us?

▪ An opportunity to pool our insights to collectively improve our offering i.e. your insights as users and gained from interacting with students help set requirements

▪ An opportunity for all lead colleges to call upon pooled resource

▪ A forum for knowledge share between with lead colleges, users and institutions.

▪ A forum for you to bring your questions and ideas▪ A repository of research outputs to help you improve

your own academic and Technology Enhanced Learning