User experience with products and services
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Transcript of User experience with products and services
![Page 1: User experience with products and services](https://reader034.fdocuments.net/reader034/viewer/2022052117/5a67ec417f8b9ab9398b5bef/html5/thumbnails/1.jpg)
User experience with products and services
• What it means to us•̀-
• Overview of our approach and tools
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Products and services fill more than their users’ utilitarian needs.
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Products and services can elicit emotions throughout the entire user journey.
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Digital and tangible interactions are bothpart of users’ experiences.
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Great experiences are memorable.
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Products and services themselves are not necessarily the centre of attention of a user experience.
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Designing user experiences is designing with people always in mind.
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User experiences are personal: they are all about individuals’ own subjective perception.
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In order to delight your customers we help you to...
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...better sense the context of a project with insights from desk and field research.
user research / market insight / design, technology, and business benchmark / photo ethnography / qualitative and quantitative analysis / literature review
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rapid prototyping and idea testing / cross-divisional creativity sessions / co-creation with users / storyboard scenario / stakeholder mapping / wireframing / concept rendering* / interactive prototype**in collaboration with third party company
...create user experience driven product and service concepts.
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rapid prototyping and idea testing / user testing / quantitative and qualitative analysis
...assess concepts and gather feedback.
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report / presentation material / cross-functional workshop / video / storyboard scenario / rendering* / working prototype**in collaboration with third party company
...communicate the concepts contribute to bring them to life.