UX2 :usability and contemporary user experience in digital libraries
User Experience in Libraries
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Transcript of User Experience in Libraries
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WHAT ARE YOUR USERS THINKING?
Shannon Lucky & Jaclyn McLeanSLA 2016 7 May 2016
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UX
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Library Touchpoints Website Catalogue Databases Email Instant messaging Text messaging Online reference Telephone Parking lot &
entrance Building
Library workers Signage Furniture & shelving Materials Programs, events,
classes Computers Brochures & posters Library card Print newsletters Advertisements
List from Schmidt & Etches, Useful, Usable, Desirable: Applying User Experience Design to Your Library
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UX ≠ Not Usability
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SpaceService
Web
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UX for Spaces
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More +Less – Love
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Gostalgia on Flickr
UX for Services
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Feedback, please!
The Bees on Flickr
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Synergy! UX for Web
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Read this book!
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The website is NOT for YOU!
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Why?Goals?
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Choose a Method
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Plan for Success
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■ Ask questions■ Be curious■ Test to learn, not
to perfect■ Focus on what
users DO, not what you WISH they’d do
■ Waste the user’s time
■ Make tasks too complicated
■ Invest in fancy gear
■ Make the user feel guilty for pointing out problems
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Resources - Websites■ Nielsen is a major player in the world of UX and
the Nielsen Norman Group website (nngroup.com) is full of great resources in easily digestible blog post sizes. Some favourites are: – Checklist for Planning Usability Studies.
www.nngroup.com/articles/usability-test-checklist/
– How Many Test Users in a Usability Study? www.nngroup.com/articles/how-many-test-users/
– Usability 101: Introduction to Usability www.nngroup.com/articles/usability-101-introduction-to-usability/
■ Usability testing for the masses: http://www.uxforthemasses.com/usability-testing/
■ Matthew Reidsma: How we do usability testing https://matthew.reidsrow.com/articles/13
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Resources - Books■ Steven Krug is the expert in easy usability
testing. When you are ready to run your own usability/UX test, this is the place to start. – Krug, S. (2005). Don't make me think! : A
common sense approach to web usability(2nd ed.). Indianapolis, Ind. : London: New Riders ; Pearson Education [distributor].
– Krug, S. (2010). Rocket surgery made easy: The do-it-yourself guide to finding and fixing usability problems.
■ Blakiston, R. (2015). Usability testing : A practical guide for librarians.
■ McDonald, C. (2014). Putting the user first : 30 strategies for transforming library services.
■ Schmidt, A., & Etches, Amanda. (2014). Useful, usable, desirable : Applying user experience design to your library.
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Resources - Downloads■ Usability test script:
https://www.sensible.com/downloads/test-script.pdf
■ Checklist before you start testing: www.sensible.com/downloads/checklists.pdf
■ Full collection of useful documents on Steve Krug’s website: https://www.sensible.com/downloads-rsme.html
■ A sample script from Matthew Reidsma (adapted from Krug): https://matthew.reidsrow.com/files/Script.pdf