上海民工shang hai min gong

6

The team + Gabriel

Tom / Vivid / Tan / Paul / Gilbert / Gabriel

HUX

HUser Experience in Chinese Hospitals

Observation field:Guoda, 185 Pu'an Road, Luwan, Shanghai

the problem(s)faced by patients

We followed a patient from entrance to exit...

a complex and repetitive process:

wait.... wait... move... wait.... talk....pay.... talk... wait... pay....

...then exit.

Entrance Exit35mn

Doctor time2mn32s

red : waiting time31m40s

31mn of waitto (only) 2 minutes to talk to a doctor

9 minutesto find what they needed to do

information confusion

• too much information[ex: a huge variety of boards in different consistencies]

• not enough information[ex: general sense of direction at the entrance, no english]

• information at the wrong place[ex: they have lines for each purpose, but signs are hidden]

ideation5 easy steps to a better user experience

1:Shorter waiting timeby better information

display

2:Change the way

people wait

prototype

1. better located signage

as for today...

...you miss the sign

Yes ! Here !

your sign goes here.

a. better visibility and readability of directions

following this

arrow

dead end

Informationon the door

!

!!avoid

everyone entering

in it (more

privacy)

This is a static specialists directory

walkthrough

Ground floor :

generalized departments

generalized departments

Each floor :

floor map

floor map

patient flowchart

patient flowchart

floor information boardinside the waiting area

floor information boardinside the waiting area

floor information boardinside the waiting area

in front of specialist doorbuffer area

in front of specialist doorbuffer area

Any questions ?

Thank you !

上海民工shang hai min gong

6

Presented during

DesignINg Shanghaihttp://www.techyizu.org/designing-shanghai

DesignINg Shanghai is a unique celebration

of all things UX, taking place on 5th

November 2011.

Find yourself immersed in User Centered Design through lightning talks, mini

workshops and a city-wide research & rapid

prototyping exercise.

In the morning, speakers from Frog, IDEO

will be sharing their insight, approach and

methodology, helping you to make the

most out of the afternoon workshop.

From lunchtime onwards, you will have the

opportunity to form teams, choose a design

challenge and head out to public areas in Shanghai to research your chosen problem

(these could be anything... From tackling

road safety to improving the People's Park marriage market). On return to the UX Day

venue, teams will synthesize their research,

brainstorm solutions and create rapid

prototypes to share with the rest of the group.