User Experience for Internet of Things
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Transcript of User Experience for Internet of Things
Internet of Things User Experience
Catherine Robson
AGENDA
• What is the Internet of Things (IoT)
• User impact of IoT
• Creating good IoT experiences
• How to track success
Internet of Things is the basic principle that any objects in our lives can be connected to create a more informed and collaborative experience between humans and their world.
Internet of Things
More informed and collaborative experience is the core
It’s the reason we are doing this.
How do you harness the internet of things to create more intelligent experiences with your users?
First, we need to be informed
The number of devices is expected to grow exponentially
With more devices, comes more human interaction
100 devices
99% performance =
1 device that needs your attention
Human time is the weak point
User Experience examples in IoT
vs
Does this apply to enterprise?
Consumer market proving value that IoT can bring to interactions with users. Better user experiences at work can:
Save money Increase productivity Improve job satisfaction
Tips for improved User Experience
Design IoT with minimal interaction
Design IoT with minimal interaction
Reduce beeps and notifications
Design IoT with minimal interaction
Reduce beeps and notifications
Streamline troubleshooting & fix workflows
Design IoT with minimal interaction
Reduce beeps and notifications
Streamline troubleshooting & fix workflows
Provide suggestions & default actions
Design IoT with minimal interaction
Reduce beeps and notifications
Streamline troubleshooting & fix workflows
Provide suggestions & default actions
Build intelligence to not disturb the user when possible
Let data drive decisions, only include human intervention when necessary
Let data drive decisions, only include human intervention when necessary
Expectation Setting
Expectation Setting
Expectation Setting
But what if my Nest could talk to my Lighting?
Avoid proprietary solutions
Avoid proprietary solutions
Avoid proprietary solutions
Avoid proprietary solutions
Red Hat - Open Standards
Designing an Experience
Start with user stories
As a track engineer, I need to be notified of track problem information so I can easily review track
problems.
As a <user type>, I want <feature> so <reason>.
Understand flows across devices
Track sensor identifies issue
System calculates best track engineer
System updates engineer’s schedule &
notifies them
Engineer sees next assignment on watch,
gets directions to location.
GPS recognizes engineer on site. Updates ticket.
Engineer closes ticket with resolution
information.
Engineer sees next assignment on watch,
gets directions to location.
Trains rerouted until engineer can assess
Trains routed back to track
Full customer experience flow
UX expertise to consider
Designing the software users interact with on tablets, phones, computers, and other screen-based interactions for ease of use and adoption
UI Design
Industrial Design
Customer Experience
Designing the hardware and ergonomics that fit elegantly into people’s lives
The full customer journey from end to end, purchase through upgrade
How do I know if we’re doing well?
It’s still a new paradigm
Gather feedback often
Be willing to change
Keep a sense of humor
Collect data on usage
Collect data on usage
Gather drop-off points in console usage
Collect data on usage
Gather drop-off points in console usage
Which devices are getting input
Collect data on usage
Gather drop-off points in console usage
Which devices are getting input
What features are being used
Collect data on usage
Gather drop-off points in console usage
Which devices are getting input
What features are being used
Ask for feedback during various stages of the journey
Gather emotion during customer journey
user approaches store in a rush
User enters store and gets notification
of sale
User realizes the thing they want doesn’t qualify
User scans item, sees they can use
coupon
Applies coupon and pays on phone, and is able
to pick up child on time
In Summary
More devices = less time
Design your experience mindfully
Measure & Improve
Room 210 Free Chance to win
Visit our PatternFly BoothWant to know more about what Red Hat UXD is up to?
![[Report] Customer Experience in the Internet of Things by Altimeter Group](https://static.fdocuments.net/doc/165x107/55a523fe1a28ab6a018b45f9/report-customer-experience-in-the-internet-of-things-by-altimeter-group.jpg)
