Use of Baldrige Education Excellence Model to Evaluate

Management of e-learning Resource Development and

Delivery

Kulari De Silva Lokuge Faculty of Business

Charles Sturt University, NSW, Australiaklokuge@gmail.com

E-learning

• Use of ICT for learning– Off line Technologies

– Web Technologies

– Mobile Technologies

Source:Elearning4schools.net

E-learning : Resource Development and Delivery

Khan’s e-learning model, source: asianvu.com

Source: Khan, B. H. (2004, September-October). People, process and product continuum in e-learning: The e-learning P3 model. Educational Technology. Vol.44, No. 5. pp. 33-40.

Baldrige Excellence Education Model (BEEM)

Source: Baldrige National Quality Program, 2008

Leadership

• Guide and Sustain the Organization

• Communicate

• Encourage high performance

Source: www.flickr.com

Leadership

• Organizational Governance

• Legal and Ethical Behavior

• Support Key Communities

Source:Elearning4schools.net

Strategy Development & Deployment

• Strategy Development Processes

• Strategic Objectives

• Action Plan Development

• Action Plan Deployment

• Performance Projection

Student, Stakeholder Market Focus

• Determination of :

– Requirements

– Satisfaction

• Relationship building

www.automatedbuildings.com

Measurement, Analysis and KM

• Performance measurement

• Performance analysis, review and improvement

• Management of Information Resources

Knowledge Management

http://www.kh-2.com/mediawiki-1.5.8/images/f/f9/Phrenology10.jpg

Workforce

• Enrichment• Development• Engagement

Assessment • Work force

– Capability– Capacity– Climate

Process Management• Core competencies

• Work process design

• Emergency readiness

• Work process:– Management– Improvement

Source: cad.auckland.ac.nz

Process Management

Source: www.flickr.com

Results

• Learning results

BEEM & Management of e-learning RDD

Source: martonhouse.wordpress.com

Thank you!

Kulari De Silva Lokuge