Use Cases for Voice User Interface
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Use Cases for Voice Apps
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Transcript of Use Cases for Voice User Interface
Use Casesfor
Voice Apps
Successful use cases from the US and Germany
Alexa, ask Uberto get me a ride.
Alexa, ask Telekom how
high was my last bill.
Alexa, ask Deutsche Bahnhow much a Train
from Berlin to Karlsruhe costs.
Alexa, ask Capital One when my next
payment is due?
Use cases B2C• Offer customer service• Check account balance• Listen to audio content• Collect customer feedback• Detect customer needs• Place orders
Use cases B2B• Check inventory• Book meetings• Check account balance• Place orders
Use casesinternal processes• Sales team adds CRM
information in car via voice• Trigger status changes in
processes• Enter data into multiple system
without going from one terminal to another
Use case banking
And now you!Which use cases do you seein your industry?
Backgroundof voice applications
Voice is a natural way to communicate
Usage without hands is possible
All functionality is directly accessible
Advantages of voice interfaces
All big tech companies invest in voice
Amazon Echo
Apple Siri Microsoft Cortana
Google Home
Amazon Echo• Sold 3 million times• Launch in Germany
26.10.2016• Designed as a platform • The functionality can be
extended via third party apps called skills
