USE CASE INDEX UPDATE 2014

USE CASE INDEXUPDATE 2014

FEBRUARY 2014

2 © Jive confidential

Use Case IndexEmployee EngagementStrategic Alignment / Corporate CommunicationsProjects & TeamsHR & Talent ManagementMarketing EffectivenessIT: Technology Management & SupportSales EffectivenessProduct Development & Management

Separate DeckChannel & Partner ManagementJive for Higher EducationCustomer ServiceEmergency Preparation, Response


EMPLOYEE ENGAGEMENT


Employee Onboarding

New hires complete onboarding activities, get help on new-hire checklists from subject experts or peers

Discover and join team, departmental, and divisional networks via Jive’s onboarding feature

Search for people, groups via mobile devices and Jive for MS Outlook

Configure onboarding quests, rules, terminology. Use best practice rules to identify behavior

Use Jive Business Analytics to track onboarding progress, demographics

⬇ 23% time to onboard new hires

* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012

5© Jive confidential

⬇ 34% time to find experts and answers

Employee DirectoryTap Talent in Your Network

Powerful people search, integrated profile – desktop and mobile!

View, add Endorsements

Find connections in common

Get context in the org chart

Feature your best work

Share current status and personal blog

Showcases recent outcomes and areas of work

Admin control to highlight what matters most



⬇ 34% time to find experts and answers

Expertise Location

Discover expertise, recommended people, content or places based on your activity

Tailored search results based on activity uncover relevant expertise

Extended profile shows expertise, org chart

Subscribe to a person’s activity stream or @ mention colleagues, groups, content

Search for, create and comment via mobile devices, Jive for MS Outlook



Employee DashboardPersonalized and Mobile


Rewards& RecognitionFeature members or quickly see community and team leaders

Give “props” or thank members

Earn points, badges while getting work done, correctly answering questions

Complete missions or team competitions to achieve business goals

Enable reward store

39% surveyed members contribute 75% report positive effect on reputation


“Work Out Loud”Transparent Collaboration, Communication

Employees get work done on projects in open or private work groups

Create, reply to questions, blog posts, discussions, status updates, documents via email or MS Office w/real time updates online

Convert email threads to project discussions to continue the conversation transparently – inviting wider participation – with original engagement still possible in email

Use blog posts to update team, department, or enterprise on project status

Integrate CRM, CMS, email, instant messaging, mobile and more in a way that makes it easy to collaborate in online group ⬆ 15% Employee Productivity

⬇ 16% Time in Meetings⬇ 21% Unproductive Email Load



STRATEGIC ALIGNMENT & CORPORATE COMMUNICATIONS


⬆ 10% Employee Satisfaction⬇ £250,000 in savings 1ST year

communication, collaboration costs

Executive and Corporate CommunicationsStrategic Alignment

Improve strategic alignment through all levels of company

Communicate company strategy

Augment all-hands meetings with strategy messaging

Engage employees, “Ask our Execs”

Publish announcements, company calendars & events


Executive and Corporate CommunicationsKnow what’s working with Impact Metrics

The read-receipt, on steroids

Know if your message is getting through

Measurable impact

Identify top people who refer your message to others

Gauge organizational alignment and sentiment

Metrics on content beyond docs, files, and blogs requires connection to a cloud service.


Corporate NewsOnline Newsletter

Corp Communications online “newsletter” or destination to feature news, wins, peopleHome page layout with mix of automatic or manually curated content

Industry Award Winning

$38K / yr saved thru Jive’s development-free platform

Employee engagement(90% active employees / daily)

PGI Case Studyhttp://bit.ly/1fUvhgS

http://bit.ly/1fUvhgS




Internal Communications CollaborationWriting a Timely Article

Discuss schedules, content, concerns in open or private work groups

Update team and managers with project status dashboard and blog posts

Co-author communications in real time on MS Office or wiki-style documents

Draft blog posts and rich media content for input and legal approval before publishing

⬆ 28% Faster content development cycles⬇16% Time spent in meetings



Self-Managed Home Pages For Any Department


Measure Enterprise AlignmentTrack, Improve Progress

Behavioral insights

Measure key actions

Track, improve alignment

Measure onboarding and organizational intelligence


Emergency Preparation & Response

“New way to work” already culturally ingrained. During Japanese tsunami employees could: Locate emergency resources Report “I’m safe!” and feel connected Work, discuss issues

• Preparation – Share info to prepare staff in the event of power failures, transit disruptions, travel advisories/restrictions or natural disasters

• Crisis Connection - Connect employees around the globe to emergency relief, aid and information in times of crisis

• Employee Giving - Organize employee giving for disaster aid efforts


Health & Safety

Dedicated space to post best practices, training, projects, tips and compliance items

Use discussions, polls and ideas to crowd source feedback, HSE improvements/innovation

Use videos to post short tutorials on protocols, compliance tips

Use events to promote programs, certifications, key milestones


Reorganization /Mergers & AcquisitionsDedicated program-based place focused on organization change communications and leadership messages

For M&A’s, include cultural on-boarding; align employees, increase engagement, reduce attrition

⬆ 20% Executive Communication⬆ 7.5% Productivity⬆ 1.2% value


PROJECTS AND TEAMS


⬆ 15% Employee Productivity⬇ 16% Time in Meetings⬇ 21% Unproductive Email Load


Project ManagementProject Collaboration, Project Communication, Action/Decision Tracking

Discuss deliverables, timelines, meeting agendas

Assign and track action items

Co-author in real-time in MS Office and wiki-style documents

Resolve issues with team members

Use project management systems, systems of record, CMS, etc. via Jive !Apps to interact with information, processes from Jive


Cross-Functional Outcome-FocusedTeam CollaborationSearch for content, create and comment via mobile devices

Update team, managers with project status dashboard and blog posts

Upload reports, discuss campaigns, concerns and solutions in open or private work groups with internal and external partners

Pull in data from your CRM or marketing automation tools to optimize campaigns in a marketing virtual “war room”

Track decisions, actions and outcomes

⬇ 30% Bid and Proposal Time⬇ 50% Time to Locate Experts, Answers


Best Practice, Communities of Practice (CoP)Drive Best Practice Sharing on Practices / Skills

Employees organize, share expertise, identify emerging best practices

Create, comment via mobile devices, Jive for MS Outlook. Use Jive Anywhere to integrate web content / application data

SME’s mark “Official” documents or “right answer”. Best practices propagate via personal subscriptions, search, activity streams, and recommendations

Procedures, testing scripts, methodology, frameworks, more are uploaded to Jive and stored in Jive, Box, Google Drive, or SharePoint

⬆ 80% improved knowledge of others, BUs beyond workgroup⬆ 79% employee connectedness⬆ 71% employee satisfaction



HR and TALENT MANAGEMENT


⬇ 70% Help Desk Tickets Logged

HR Home & Help

On board new employees

Centralize benefits & wellness information, enrollment

Improve employee engagement

Drive community involvement

HR help desk, call deflection

Employees ask and answer questions, share experiences on non-confidential topics (moderation by HR professionals)


⬇ 23% time to onboard new hires

Training

Take online self-paced, virtual training courses

Ask, answer peer questions before, during and after instructor-led or self-paced classes

Rate, like, share, and comment on training presentations, videos, documents providing feedback to training department

Use Jive Present for offline, mobile training experience. Admins capture analytics on training completion



Training lounges encourage knowledge sharing


Affinity GroupsDrive Sharing, Relationships: Interest, Location, Affinity

Joint affinity groups like health programs, runners clubs, geo based “office” softball leagues, local charity events, photography club, etc.

Participate in topical conversations, develop trusted relationships across organizational silos

Participate in content anywhere via mobile devices

⬆ 72% Employee Engagement

⬇ Stock photo fees thru employee crowd-sourcing (Photography group)


Mentor Programand Reverse Mentoring

Ask questions, share knowledge about products, career goals, technology, procedures, etc.

Assign mentor relationships with mentees charged with “recording” tribal knowledge while coaching mentors on how to use digital tools in the flow of work

Search information stored in systems of record, CMS, KM systems with Jive Anywhere

Find, create, comment via mobile devices, Jive for MS Outlook ⬆ 80% improved knowledge of others, BUs beyond workgroup

⬆ 79% employee connectedness⬇ 23% time to onboard new employees


MARKETING EFFECTIVENESS


Marketing PortalTeam Collaboration, Content Development

Single destination for official programs like PR and news, announcements, branding materials, competitive intelligence, collateral or campaigns

Collaborate with colleagues on product white papers, playbooks, sales / channel tools, news/PR

⬆ 28% faster content development* Top 3 Global Business Consulting Firm survey Jive customers Dec 2012


Marketing Campaign Development

Collaborate on campaigns or creative assets with external colleagues (agencies/partners)

Use ideation to vote on creative options

Integrate with Jive for Box, Google Drive to collaborate on branding materials or campaign strategies

⬇ 67% FTE⬇ $8M Content Dev Costs over 3 yrs⬇ Campaign Launch Time 6 weeks 2 days


Virtual Events

Virtual Attendees

648SixSigma MI Lean Project Analysis

‘Virtual’ Saved $230k Hard Savings - EMC

Increase reach for in-person events at lower costExtend the reach and investment of in-person events by co-broadcasting on your Jive community.

Turn events into 24/7/365 training opportunitiesArchive conference videos, discussions and documents on your Jive community increasing engagement and training opportunities any time from any device.


Customer & Executive Advisory Councils

Select customers are invited to participate in private advisory group

Product managers actively solicit input via discussions or provide status updates on development progress

Customers give feedback, participate in polls, vote on product roadmap ideas, give feedback, join product briefing events, view video replays

Invited Executives discuss strategic vision and needs


CustomerUser GroupsUser-led groups can organize, network, share knowledge, connect and support each other

Locate local user groups, connect with peer experts

Expand reputation by providing “correct answers”, sponsoring or speaking at local user group events

Collaborate on user group meeting agenda or view notes, recordings post-event


IT: TECHNOLOGY MANAGEMENT & SUPPORT


IT Portal

Rollout and support technology

Manage employee support desk, drive case deflection

Improve knowledgebase, FAQs and how-to guides

Drive self help, employee-answered questions

Manage technology projects

Drive PMO best practices

⬇ 40% Help Desk Costs⬇ 15% Phone Bridge Costs


“International Rollout of

BYOD”

Mobile Support SME

BYOD Support Center⬇ $3.6M Help Desk Costs

~ Global Pharmaceutical

IT Employee Support

Manage employee support desk, drive case deflection

Publish FAQs, how-to guides

Employees answer questions, gain reputation points for correct contributions

SME’s answer questions, provide content, mark “official” answers


⬇ 80% Innovation Costs⬆ 7.5% Productivity⬆ 1.2% value

Product Innovation - InternalSolution Development, Project Management, CoP

Solution Development

Innovation Jams

Communities of Practice

Product Management / Capabilities

Project Management




Project ManagementIT Application Projects, Resort Programs, Department Projects

Discuss deliverables, timelines, meeting agendas

Assign and track action items

Co-author in real-time in MS Office and wiki-style documents

Resolve issues with team members

Use project management systems, systems of record, CMS, etc. via Jive !Apps to interact with information, processes from Jive



⬇ 30% Bid and Proposal Development⬇ 50% Locate Experts, Answers

Project Management Office

Key roles automatically subscribed to PMO place

Employees choose to follow key individuals, places and content to get updates just in time

PM Office invites members to collaborate on PMO methodology. Marks best practices “Official”

PMO tracks content impact metrics, reach, and sentiment

Official methodology stored in CMS integrated with Jive


⬇ 80% Innovation Costs⬆ 7.5% Productivity⬆ 1.2% value

Engineering CollaborationSolution Development, Project Management, CoP


Innovation Jams



Project Management



Application DevelopmentAgile Development, Product Communication

Communicate Short-term (Sprint) and Long Term (Product Road Map) Goals and mark discussions for action, decisions or finalStandup/Scrum Follow Up - capture and co-edit scrum notes, propose ideas, invite stakeholders for input before next scrumRelease management - collaborate on sprints or releases. Archive and start new to keep team focused on work at hand

Issue management - integrate with Jira to keep full context of issues and bugs and use Jive to collaborate on resolution with full contextTest plans - make test plans and results available to the wider team for faster bug scrubbing

Gadget X2 Dev




Best Practice Sharing, CoPDrive Best Practice Sharing Focused on Practices / Skills

Employees organize, share expertise, identify emerging best practices

Create, comment via mobile devices, Jive for MS Outlook. Use Jive Anywhere to integrate web content / application data

SME’s mark “Official” documents or “right answer”. Best practices propagate via personal subscriptions, search, activity streams, and recommendations

Procedures, testing scripts, methodology, frameworks, more are uploaded to Jive and stored in Jive, Box, Google Drive, or SharePoint

⬆ 80% improved knowledge of others, BUs beyond workgroup⬆ 79% employee connectedness⬆ 71% employee satisfaction



SALES EXECUTION


Sales Portal

One stop shop for new rep on-boarding, sales enablement, sales tools

Leadership communications for global and regional sales alignment


⬇ 30% Deal Cycle Time⬆ 33% Win Rate⬆ €10M Net Benefit

Deal Rooms

1-stop-shop for all critical people, data, and work from across systems

Co-author and track changes to presentations, proposals, RFPs real time with MS Office

Ask questions, find answers in Jive from within any web-based system, including CRM

Manage the deal on the go! iPad, iPhone, Android, Blackberry - Search for people and content, create and comment


⬇ 50% Sales rep onboarding time⬇ 30% Deal Cycle Time⬆ 33% Win Rate⬆ €10M Net Benefit

Sales ExecutionPublish key sales materials

Reduce time to train reps on product playbooks and campaigns

Involve sales in campaign feedback

Gain global and regional sales alignment

Integrate with Salesforce or CRM


⬇ 30% time to revenue attainment⬆ 13% rep retention

Rep Onboarding & EnablementMarketing Managers • Get new reps trained fast on company, products and go-to- market campaigns

• Track impact, read status, sentiment

Sales Reps• Quick access to experts & best practices

• Jive Present for offline training, content access

• Mobile, anywhere access to training channels, campaign updates


Customer / Account CollaborationExternal Collaboration

Collaborate with customers on deals or projectsIntegrate back-end systems or other tools

Bringing in feeds from other Jive instances or external sources


PRODUCT DEVELOPMENT & MANAGEMENT


Product Innovation Idea Jams, Innovation Challenges, Customer Co-Development / Focus Groups

Ask questions, get input from across enterprise

Submit ideas on product features or company direction. Subscribe to view activity stream, vote, discuss and refine

View top ideas at a glance, advance ideas through stages and communicate idea status

Collaborate to create business case for idea / product development

Invite customers to co-innovate on product roadmap

⬆ 4% Innovation⬇ Time to market⬆ Time to earn revenue



Engineering CollaborationSolution Development, Project Management, CoP


Innovation Jams



Project Management



Application DevelopmentAgile Development, Product Communication

Communicate Short-term (Sprint) and Long Term (Product Road Map) Goals and mark discussions for action, decisions or finalStandup/Scrum Follow Up - capture and co-edit scrum notes, propose ideas, invite stakeholders for input before next scrumRelease management - collaborate on sprints or releases. Archive and start new to keep team focused on work at hand

Issue management - integrate with Jira to keep full context of issues and bugs and use Jive to collaborate on resolution with full contextTest plans - make test plans and results available to the wider team for faster bug scrubbing

Gadget X2 Dev



USE CASE INDEX UPDATE 2014

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