U.S ET AL v. JPMORGAN CHASE BANK, N.a., Et aI., Defendant _ $25 Billion Mortgage Servicing Agreement...

8/2/2019 U.S ET AL v. JPMORGAN CHASE BANK, N.a., Et aI., Defendant _ $25 Billion Mortgage Servicing Agreement OCR

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IN THE UNITED STATES DISTRICT COURTFOR THE DISTRICT OF COLUMBIA

UNITED STATES OF AMERICA,et aI.,Plaintiffs,

v.JPMORGAN CHASE BANK, N.A.,et aI.,

Defendants.

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Civil Action No. ___

CONSENT JUDGMENTWHEREAS, Plaintiffs, the United States of America and the States of Alabama, Alaska,

Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii,Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maine, Maryland, Michigan, Minnesota,Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico,New York, North Carolina, North Dakota, Ohio, Oregon, Rhode Island, South Carolina, SouthDakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming,the Commonwealths ofKentucky, Massachusetts, Pennsylvania and Virginia, and the District ofColumbia filed their complaint on March 12,2012, alleging that J.P. Morgan Chase & Companyand J.P. Morgan Chase Bank, N.A. (collectively, "Defendant") violated, among other laws, theUnfair and Deceptive Acts and Practices laws of the Plaintiff States, the False Claims Act, the


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Financial Institutions Reform, Recovery, and Enforcement Act of 1989, the ServicemembersCivil Relief Act, and the Bankruptcy Code and Federal Rules of Bankruptcy Procedure;

WHEREAS, the parties have agreed to resolve their claims without the need forlitigation;

WHEREAS, Defendant, by its attorneys, has consented to entry of this Consent Judgmentwithout trial or adjudication of any issue of fact or law and to waive any appeal if the ConsentJudgment is entered as submitted by the parties;

WHEREAS, Defendant, by entering into this Consent Judgment, does not admit theallegations of the Complaint other than those facts deemed necessary to the jurisdiction of thisCourt;

WHEREAS, the intention of the United States and the States in effecting this settlementis to remediate harms allegedly resulting from the alleged unlawful conduct of the Defendant;

AND WHEREAS, Defendant has agreed to waive service of the complaint and summonsand hereby acknowledges the same;

NOW THEREFORE, without trial or adjudication of issue offact or law, without thisConsent Judgment constituting evidence against Defendant, and upon consent of Defendant, theCourt finds that there is good and sufficient cause to enter this Consent Judgment, and that it istherefore ORDERED, ADJUDGED, AND DECREED:

I. JURISDICTION

1. This Court has jurisdiction over the subject matter of this action pursuant to 28U.S.C. 1331,1345, 1355(a), and 1367, and under 31 U.S.C. 3732(a) and (b), and overDefendant. The Complaint states a claim upon which relief may be granted against Defendant.Venue is appropriate in this District pursuant to 28 U.S.C. 1391(b )(2) and 31 U.S.C. 3732(a).

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II. SERVICING STANDARDS2. Defendant shall comply with the Servicing Standards, attached hereto as Exhibit

A, in accordance with their terms and Section A of Exhibit E, attached hereto.III. FINANCIAL TERMS

3. Payment Settlement Amounts. Defendant shall pay into an interest bearing escrowaccount to be established for this purpose the sum of $1,121,188,661, which sum shall be addedto funds being paid by other institutions resolving claims in this litigation (which sum shall beknown as the "Direct Payment Settlement Amount") and which sum shall be distributed in themanner and for the purposes specified in Exhibit B. Defendant's payment shall be made byelectronic funds transfer no later than seven days after the Effective Date of this ConsentJudgment, pursuant to written instructions to be provided by the United States Department ofJustice. After Defendant has made the required payment, Defendant shall no longer have anyproperty right, title, interest or other legal claim in any funds held in escrow. The interestbearing escrow account established by this Paragraph 3 is intended to be a Qualified SettlementFund within the meaning of Treasury Regulation Section 1.468B-l of the U.S. Internal RevenueCode of 1986, as amended. The Monitoring Committee established in Paragraph 8 shall, in itssole discretion, appoint an escrow agent ("Escrow Agent") who shall hold and distribute funds asprovided herein. All costs and expenses of the Escrow Agent, including taxes, if any, shall bepaid from the funds under its control, including any interest earned on the funds.

4. Payments to Foreclosed Borrowers. In accordance with written instructions fromthe State members of the Monitoring Committee, for the purposes set forth in Exhibit C, theEscrow Agent shall transfer from the escrow account to the Administrator appointed under

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Exhibit C $1,489,813,925.00 (the "Borrower Payment Amount") to enable the Administrator toprovide cash payments to borrowers whose homes were finally sold or taken in foreclosurebetween and including January 1, 2008 and December 31, 2011; who submit claims for harmallegedly arising from the Covered Conduct (as that term is defined in Exhibit G hereto); andwho otherwise meet criteria set forth by the State members of the Monitoring Committee. TheBorrower Payment Amount and any other funds provided to the Administrator for these purposesshall be administered in accordance with the terms set forth in Exhibit C.

5. Consumer Relief Defendant shall provide $3,675,400,000 of relief to consumerswho meet the eligibility criteria in the forms and amounts described in Paragraphs 1-8 of ExhibitD, and $537,000,000 of refinancing relief to consumers who meet the eligibility criteria in theforms and amounts described in Paragraph 9 of Exhibit D, to remediate harms allegedly causedby the alleged unlawful conduct of Defendant. Defendant shall receive credit towards suchobligation as described in Exhibit D.

IV. ENFORCEMENT6. The Servicing Standards and Consumer Relief Requirements, attached as Exhibits

A and D, are incorporated herein as the judgment of this Court and shall be enforced inaccordance with the authorities provided in the Enforcement Terms, attached hereto as Exhibit E.

7. The Parties agree that Joseph A. Smith, Jf. shall be the Monitor and shall have theauthorities and perform the duties described in the Enforcement Terms, attached hereto asExhibit E.

8. Within fifteen (15) days of the Effective Date of this Consent Judgment, theparticipating state and federal agencies shall designate an Administration and MonitoringCommittee (the "Monitoring Committee") as described in the Enforcement Terms. The

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Monitoring Committee shall serve as the representative of the participating state and federalagencies in the administration of all aspects of this and all similar Consent Judgments and themonitoring of compliance with it by the Defendant.

V. RELEASES9. The United States and Defendant have agreed, in consideration for the terms

provided herein, for the release of certain claims, and remedies, as provided in the FederalRelease, attached hereto as Exhibit F. The United States and Defendant have also agreed thatcertain claims, and remedies are not released, as provided in Paragraph 11 of Exhibit F. Thereleases contained in Exhibit F shall become effective upon payment of the Direct PaymentSettlement Amount by Defendant.

10. The State Parties and Defendant have agreed, in consideration for the termsprovided herein, for the release of certain claims, and remedies, as provided in the State Release,attached hereto as Exhibit G. The State Parties and Defendant have also agreed that certainclaims, and remedies are not released, as provided in Part IV of Exhibit G. The releasescontained in Exhibit G shall become effective upon payment of the Direct Payment SettlementAmount by Defendant.

VI. SERVICE MEMBERS CIVIL RELIEF ACT11. The United States and Defendant have agreed to resolve certain claims arising

under the Servicemembers Civil Relief Act ("SCRA") in accordance with the terms provided inExhibit H. Any obligations undertaken pursuant to the terms provided in Exhibit H, includingany obligation to provide monetary compensation to servicemembers, are in addition to theobligations undertaken pursuant to the other terms of this Consent Judgment. Only a payment to

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an individual for a wrongful foreclosure pursuant to the terms of Exhibit H shall be reduced bythe amount of any payment from the Borrower Payment Amount.

VII. OTHER TERMS12. The United States and any State Party may withdraw from the Consent Judgment

and declare it null and void with respect to that party if the Defendant does not make theConsumer Relief Payments (as that term is defined in Exhibit F (Federal Release requiredunder this Consent Judgment and fails to cure such non-payment within thirty days ofwrittennotice by the party.

13. This Court retains jurisdiction for the duration of this Consent Judgment toenforce its terms. The parties may jointly seek to modify the terms of this Consent Judgment,subject to the approval of this Court. This Consent Judgment may be modified only by order ofthis Court.

14. The Effective Date of this Consent Judgment shall be the date on which theConsent Judgment has been entered by the Court and has become final and non-appealable. Anorder entering the Consent Judgment shall be deemed final and non-appealable for this purpose ifthere is no party with a right to appeal the order on the day it is entered.

15. This Consent Judgment shall remain in full force and effect for three and one-halfyears from the date it is entered ("the Term"), at which time the Defendants ' obligations underthe Consent Judgment shall expire, except that, pursuant to Exhibit E, Defendants shall submit afinal Quarterly Report for the last quarter or portion thereoffalling within the Term andcooperate with the Monitor's review of said report, which shall be concluded no later than sixmonths after the end of the Term. Defendant shall have no further obligations under thisConsent Judgment six months after the expiration of the Term, but the Court shall retain

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jurisdiction for purposes of enforcing or remedying any outstanding violations that are identifiedin the final Monitor Report and that have occurred but not been cured during the Term.

16. Except as otherwise agreed in Exhibit B, each party to this litigation will bear itsown costs and attorneys' fees associated with this litigation.

17. Nothing in this Consent Judgment shall relieve Defendant of its obligation tocomply with applicable state and federal law.

18. The sum and substance of the parties' agreement and of this Consent Judgmentare reflected herein and in the Exhibits attached hereto. In the event of a conflict between theterms of the Exhibits and paragraphs 1-18 of this summary document, the terms of the Exhibitsshall govern.

SO ORDERED this __ day of_______ 2012

UNITED STATES DISTRICT JUDGE

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For the Department ofthe Treasmy:

GEORGE W. MADISONGeneral CounselU.S. Department of the Treasury1500 Pennsylvania Avenue, NWWashington, D.C. 20220Tel.: 202-622-0283Fax: 202-622-2882

For the Federal Trade Commission(as to Exhibit F only):

Amanda BastaAttomeyFederal Trade Commission600 Pennsylvania Ave., NWWashington, DC 20058Tel: 202-326-2340Fax: 202-326-2558

For the United States:

Acting Associate Attorney GeneralU.S. Department of Justice950 Pennsylvania Ave., N.W.Washington, DC 20530Tel.: 202-514-9500Fax: 202-514-0238For the DepaIiment of Housing andUrbanDevelopment:

HELEN R. KANOVSKYGeneral Counsel

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U.S. DepaIiment ofHousing and UrbanDevelopment451 7th Street, S.W.Washington, DC 20410Tel.: 202-402-5023Fax: 202-708-3389For the Consumer Financial Protection Bmeau(as to Exhibit F only):

Lucy MorrisDeputy Enforcement DirectorConsumer Financial Protection Bmeau1500 Pennsylvania Avenue, NW(Attn: 1801 L Street)Washington, DC 20220Tel: 202-435-7154


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For the ep,artment of the Treasury:

V l . 1 V \ ~ A - - - -GEORGE W. MADISONGeneral CounselU.S. Department of the Treasury1500 Pennsylvania Avenue, NWWashington, D.C. 20220Tel.: 202-622-0283Fax: 202-622-2882For the Federal Trade Commission(as to Exhibit F only):

Amanda BastaAttorneyFederal Trade Commission600 Pennsylvania Ave., NWWashington, DC 20058Tel: 202-326-2340Fax: 202-326-2558

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For the Department ofHousing andUrbanDevelopment:

HELEN R. KANOVSKYGeneral CounselU.S. Department ofHousing and UrbanDevelopment451 7th Street, S.W.Washington, DC 20410Tel.: 202-402-5023Fax: 202-708-3389For the Consumer Financial Protection Bureau(as to Exhibit F only):

Lucy MorrisDeputy Enforcement DirectorConsumer Financial Protection Bureau1500 Pennsylvania Avenue, NW(Attn: 1801 L Street)Washington, DC 20220Tel: 202-435-7154


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For the Department of the Treasury:


For the Federal Trade Commission(as to Exhibit F only) :


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For the Department ofHousing andUrbanDev lopment:

General CounselU.S. Department ofHousing and UrbanDevelopment451 7th Street, S.W.Washington, DC 20410Tel.: 202-402-5023Fax: 202-708-3389For the Consumer Financial Protection Bureau(as to Exhibit F only):



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For the Federal Trade Commission(as to Exhibit F only):~ . Y w ~ Amanda BastaAttorneyFederal Trade Commission600 Pennsylvania Ave., NWWashington, DC 20058Tel: 202-326-2340Fax: 202-326-2558

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For the Department ofHousing andUrbanDevelopment:

HELEN R. KANOVSKYGeneral CounselU.S. Department ofHousing and UrbanDevelopment451 7th Street, S.W.Washington, DC 20410Tel.: 202-402-5023Fax: 202-708-3389For the Consumer Financial Protection Bureau(as to Exhibit F only):



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For the Federal Trade Commission(as to Exhibit F only):


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For the Department of Housing and UrbanDevelopment:

HELEN R. KANOVSKYGeneral CounselU.S. Department of Housing and UrbanDevelopment451 ill Street, S.W.Washington, DC 20410Tel.: 202-402-5023Fax: 202-708-3389For the Consumer Financial Protection Bureau(as to Exhibit F only):~ ~ - -Lucy MorrisDeputy Enforcement DirectorConsumer Financial Protection Bureau1500 Pennsylvania Avenue, NW(Attn: 1801 L Street)Washington, DC 20220Tel: 202-435-7154


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For the State ofAlabama:

LUTl-lERSTRANGEAttorney GeneralState of Alabama501 Washington AvenueMontgomery, AL 36 130Te l. : 334-242-7335Fax: 334-242-2433

For the Alabama State BankingDepartment:

j). HARRISONAlabama State Banking Department401 Adams Avenu e, Suite 680P.O. Box 4600Montgomery, AL 36 103-4600Tel.: 334-242-3452Fax: 334-242-3500

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For the State of Alaska:

Assistant Attorney GeneralAlaska Attorney General's Office1031 W.4"'Avenue, Ste. 200Anchorage, A I( 99501Tel.: 907-269-5200Fax: 907-264-8554

For the Alaska Division of Banking andSecurities:

Lorie L. HovanecDirectorAlaska Division ofBanking and SecuritiesDepartment ofCommerce, Community andEconomic Development550 W. 7'h Ave., Ste 1940Anchorage, A I( 99501Tel.: 907-269-8140Fax: 907-465- 1231


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For the State of Alaska:

CYNTHIA C. DRINKWATERAssistant Attorney GeneralAlaska Attorney General's Office1031 W. 41h Avenue, Ste. 200Anchorage, AK 99501Te l.: 907-269-5200Fax: 907-264-8554

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For the Alaska Division of Bankingand Securities:

?t. +Iovru!" c .LORIE L. HOYANECDirectorAlaska Division ofBanking andSecuritiesDepartment of Commerce,Community and EconomicDevelopment550 W. 71h Ave. , Ste. 1940Anchorage, AK 99501Te l. : 907-269-8140Fax: 907-465- 1231


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For the State of Arizona:

7 h M ~ HO C.HORNEArizonal Attorney Generalby Carolyn R. MatthewsAssistant Attorney General1275 W. WashingtonPhoenix, AZ 85007Tel.: 602-542-7731Fax: 602-542-4377

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For the Arizona Department ofFinancial Institutions:

LAUREN W. KINGRYSuperintendentArizona Depatiment of FinancialInstitutions2910 N. 44th Street, suite #310Phoenix, AZ 85018Tel.: 602-771-2772Fax: 602-381-1225


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For the State ofArizona:

THOMAS C. HORNEArizona Attorney Generalby Carolyn R. MatthewsAssistant Attorney General1275 W. WashingtonPhoenix, AZ 85007Tel.: 602-542-7731Fax: 602-542-4377

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For the Arizona Department ofFinancial Institutions:

Superintend ntArizona Department ofFInstitutions2910 N. 44th Street, suite #310Phoenix, AZ 85018Tel.: 602-771-2772Fax: 602-381-1225


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For the State of Arkansas--y: :soJam . DePriest, PI.Deputy Attorney GeneralOffice of the Attorney General323 Center Street, Su ite 200Little Rock, Arkansas 7220 I

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A. Heath AbshureSecu ri ties Co mmiss ioner20 I East Markham, Su ite 300Little Rock, AR 72201Tel: 501-324-9260Fax: 501-324-9268


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For the State ofArkansas:

JAMES B. DEPRIESTArk. Bar No. 80038Deputy Attorney GeneralOffice of the Attorney General323 Center Street, Suite 200Little Rock, Arkansas 72201Tel.: 501-682-5028Fax: 501-682-8118

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F or the Arkansas SecuritiesDepartment:

d . c i ~ c v d ~ V . . . ! > L - 9 -. HEATH ABSHURESecurities Commissioner201 East Markham, Suite 300Little Rock, AR 72201Tel: 501-324-9260Fax: 501-324-9268


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For the State of California:

MICHAEL A. TRONCOSOSenior Counsel to the Attorney General455 Golden Gate Avenue, Ste. 14500San Francisco, CA 94102-7007 .Tel.: 415-703-1008Fax: 415-703-1016

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For the California Department ofCorporations:

JAN LYNN OWENCommissioner1515 K Street, Suite 200Sacramento, CA 95814-4052TeL: 916-445-7205Fax: 916-322-1559


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For the State of California:

MICHAEL A. TRONCOSOSenior Counsel to the Attorney General455 Golden Gate Avenue, Ste. 14500San Francisco, CA 94102-7007Tel.: 415-703-1008Fax: 415-703-1016

'&'"

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For the California Department ofCorporations:

ommlsslOner1515 K Street, Suite 200 .Sacramento, CA 95814-4052Tel.: 916-445-7205Fax: 916-322-1559


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For the State ofColorado, ex. rei. John W. Suthers,Attorney General, and On behalfof he Administratorof the Colorado Unifonn Consumer Credit Code, Laura E. Udis:

NDREW P. MCCALLINFirst Assistant Attorney GeneralConsumer Protection SectionColorado Attorney General's Office1525 Shennan Street - 7th FloorDenver, Colorado 80203Tel.: 303- 866-5134Fax: 303- 866-4916

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For the State ofConnecticut and theConnecticut Department ofBanking:

lIcdI}tuJ 6 3 k 1 I @ ~ - - -MATTHEW J. BUDZIKJOSEPH J. CHAMBERSAssistant Attorneys GeneralOffice of the Connecticut Attorney General55 Elm Street, P.O. Box 120Hartford, CT 06141-0120Tel: 860-808-5270Fax: 860-808-5385

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For the State ofConnecticut and theConnecticut Department ofBanking:

MATTHEW J. BUDZIKJOSEPH J. CHAMBERSAssistant Attorneys GeneralOffice of the Connecticut Attorney General55 Elm Street, P.O. Box 120Hartford, CT 06141-0120Tel: 860-808-5270Fax: 860-808-5385

F or the ConnecticutDepartment ofBanking:

l d o w J B ~ HOWARD F. PITKINBanking Commissioner

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Connecticut Department ofBanking260 Constitution PlazaHartford, CT 06103-1800Tel: 860-240-8100Fax: 860-240-8178


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Deputy Attorney GeneralDelaware Depmtment of JusticeAttorney Genera1' s Office820 N. French StreetWilmington, DE 1980 ITel.: 302-577-8533Fax: 302-577-8426

For the Office of the State Bank Commiss ioner:

J k ~ - -State Bank CommissionerSuite 210555 East Lookerman StreetDover, DE 19901Tel.: 302-739-4235Fax: 302-739-3609


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F or the District ofColumbia and the District of Columbia Department ofInsurance, Securities and Banking:IRVIN B. NATHANAttorney General for the District ofColumbi.aELLEN A. EFROSDeputy Attorney GeneralPublic Interest Division

BENNETT RUSHKOFF (Bar 6925)Chief, Public Advocacy SectionOffice of the Attorney General441 Fourth Street, N.W. , Suite600-SWashington, DC 20001(202) 727-5173 phone(202) 730-1469 [email protected]

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Attorney GeneralThe Capitol PL-OITallahassee, FL 32399-1050Tel: 850-245-0140Fax: 850-413-0632.patricia A. ConnersAssociate Deputy Attorney General

!1j6Zt {R Q. -Bustr.RAVictoria A. ButlerAssistant Attorney GeneralBureau Chief, Economic Crimes Division3507 E. Frontage RoadSuite 325Tampa, FL 33607Tel: 813-287-7950Fax: 813 -281-5515

For the Florida Office of Financial Regulations:

Tom GradyCommissionerFlorida Office ofFinancial Regulations200 E. Gaines StreetThe Fletcher Building, Suite 118Tallahassee, FL 32399-0370Tel.: 850-410-960 IFax: 850-410-9914


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For the State of Florida:

PAMELA JO BONDIAttorney GeneralThe Capitol PL-O 1Tallahassee, FL 32399-1050Tel: 850-245-0140Fax: 850-413-0632

For the Florida Office ofFinancial Regulation:

d ~ d ( ) d { 5 ~ { TOM GRADY

CommissionerFlorida Office of Financial Regulation200 E. Gaines StreetThe Fletcher Building, Suite 118Tallahassee, FL 32399-0370Tel.: 850-410-9601Fax: 850-410-9914

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For the State ofGeorgia and theGeorgia Department ofBanking and Finance:

Assistant Attorney GeneralGeorgia Department ofLaw40 Capitol Square, S.W.Atlanta, Georgia 30334Tel.: 404-656-3337Fax: 404-656-0677

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For the State of Hawaii and theState of Hawaii Commissioner of Financial Institutions:

DAVIDM. LOUIEAttorney General, State of HawaiiDepartment of the Attorney General425 Queen StreetHonolulu, Hawaii 96813Tel: 808-586-1500Fax: 808-586-1239

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For the State ofIdahoLAWRENCE WASDEN, AttorneyGeneral:

~ ~ ~ RETTT.DELANGE UDeputy Attorney GeneralOffice of the Idaho AttorneyGeneral700 W. Jefferson St.P.O. Box 83720Boise, ID 83720-0010Tel.: 208-334-2400Fax: 208-854-8071

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F or the Idaho Department ofFinance:

GAVINM.GEEDirector ofFinanceIdaho Department ofFinance800 Park Blvd., Suite 200P.O. Box 83720Boise, ID 83720-0031Tel.: 208-332-8000Fax: 208-332-8097


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For the State of Illinois:

o R A H H A G ~ Chief, Consumer ProtectionDivisionIllinois Attorney General's Office500 South Secorid StreetSpringfield, IL 62706Tel.: 217 -782-9021Fax: 217-782-1097

For the Illinois Department ofFinancial and Professional

R e ~ a 'BRENTE. ADAMSSecretaryIllinois Department ofFinancial andProfessional Regulation100 W. Randolph St., 9th Floor -Chicago, IL 60601Tel.: 312-814-2837Fax: 312-814-2238

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F or the State of Indiana:

Director and ChiefCounselConsumer Protection DivisionIndiana Office ofAttorneyGeneral302 West Washington St.IGCS 5th Fl.Indianapolis, Indiana 46204Tel.: 317-234-6843Fax: 317-233-4393

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For the Indiana Department ofFinancial Institutions:

DAVID H. MILLSDirectorIndiana Department of FinancialInstitutions30 South Meridian StreetSuite 300Indianapolis, Indiana 46204Tel.: 317-233-9460Fax: 317-232-7655


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For the State of Indiana:

ABIGAIL LAWLIS KUZMADirector and Chief CounselConsumer Protection DivisionIndiana Office ofAttorneyGeneral302 West Washington St.IGCS 5th FI.Indianapolis, Indiana 46204Tel.: 317-234-6843Fax: 317-233-4393

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For the Indiana Department ofFinancial Institutions:

~ D ~ Q . \ ~ DAVID H. MILLSDirectorIndiana Department ofFinancialInstitutions30 South Meridian StreetSuite 300Indianapolis, Indiana 46204Tel.: 317-233-9460Fax: 317-232-7655


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For the State o n owa:

~ ~ ~ m OMAS 1. MILLERAnomey General1305 E. WalnUl St.Des Moines, IA 50319Te l: 515-281-5 164Fax: 515- 281-4209

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For the Iowa Division of Banking:

JAMES M. SCHIPPERSuperintendent of BankingIowa Division of Banking200 E. Grand Ave., Ste. 300Des Moines. IA 50300-1827Tel: 515- 242-0350Fax: 515-28 1-4862


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For the State ofIowa:

THOMAS 1. MILLERAttorney General1305 E. Walnut St.Des Moines, IA 50319Tel: 515-281-5164Fax: 515- 281-4209

For the Iowa Division of Banking:

/ C - ~ M . S PR . =Superintendent ofBankingIowa Division of Banking200 E. Grand Ave., Suite 300Des Moines, IA 50309Tel: 515- 281-4014Fax: 515-281-4862


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For the State ofKansas:

MEGHAN E. STOPPELAssistant Attorney GeneralOffice of the Kansas AttorneyGeneral120 SW 10 th Avenue, 2nd FloorTopeka, KS 66612Tel.: 785-296-3751Fax: 785-291-3699

For the Kansas Office of the StateBank Commissioner:

~ ~ DWIN G. SPLI ALCommissionerKansas Office of the State BankCommissioner700 SW Jackson, Suite 300Topeka, KS 66603-3796Tel.: 785-296-2266Fax: 785-296-0168

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For the State of Kansas:

Assistant Attorney GeneralOffice of the Kansas AttorneyGeneral120 SW 1oth Avenue, 2nd FloorTopeka, KS 66612Tel.: 785-296-3751Fax: 785-291-3699

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For the Kansas Office of the StateBank Commissioner:

EDWIN G. SPLICHALCommissionerKansas Office of the State BankCommissioner700 SW Jackson, Suite 300Topeka, KS 66603-3796Tel.: 785-296-2266Fax: 785-296-0168


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For the Office of the AttorneyGene entuc .

A j t 0 1 1 ) ~ Y General


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For the Office of the AttorneyGeneral ofKentucky:

JACK CONWAYAttorney GeneralCommonwealth ofKentuckyState Capitol, Suite 118700 Capital AvenueFrankfort, Kentucky 40601-3449Tel.: 502-696-5300Fax: 502-564-2894

t ofFinancial

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For the State of Louisiana:

JAMES D. "BUDDY"CALDWELLAttorney General

For the Louisiana Office of~ ] _DARll'\J D O M I N Geputy ChiefExaminerLouisiana Office of FinancialInstitutions

," ~ l \ t ( . ~ / i l ( k 1 - ] 1 t ~ ,/f; lll /8660 United Plaza Blvd FloorBaton Rouge, LA 70809Tel.: 225-922-2596

SANETTRIA GLASPPLEASANTLouisiana State Bar # 25396Assistant Attorney GeneralDirector of Public ProtectionDivision1885 North Third Street, 4th FloorBaton Rouge, LA 70802Tel: 225-326-6452Fax: 225-326-6498

Fax: 225-925-4548

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For the State ofMaine and theMaine Bureaus ofConsumer CreditProtection and Financial Institutions:

Attorney Ge eralBurton Cross Office Building, 6th FloorI I I Sewall StreetAugusta, Maine 04330Tel.: 207-626-8800Fax: 207-624-7730

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For the State ofMaryland:

l ~ W ~ KATHERINE WINFREEChiefDeputy Attorney GeneralOffice of the Attorney GeneralofMaryland200 Saint Paul Place

Baltimore, MD 21202Tel: 410-576-6311Fax: 410-576-7036BarNumber 306662

For the Office of the CommissionerofFinancial Regulation:

MARK KAUFMANCommissioner ofFinancialRegulationMaryland Department ofLabor,Licensing and Regulation500 North Calvert StreetSuite 402.Baltimore, MD 21202Tel.: 410-230-6100Fax: 410-333-0475

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For The Commonwealth OfMassachusetts:

MARTHA COAKLEY

u ~ r a L J J 1 v AMBER ANDERSON VILLAMass. BBO #647566Assistant Attorney GeneralPublic Protection and Advocacy BureauConsumer Protection DivisionOne Ashburton PlaceBoston, MA 02108Te l: 617-727-2200

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For the Massachusetts Division ofBanks:

DAVID J. COTNEYCommissionerMassachusetts Division of Banks1000 Washington St., 10'" FloorBoston, MA 02118Tel: 617-956-1510Fax: 617-956-1599


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For the State of Michigan:

BILL SCHUETTEAttorney GeneralDJ. Pa scoeAss ista nt Attorney General525 W. Ottawa StreetPO Box 30755Lansing, MI 48909Tel. : 517-373 -1 160Fax : 5 17-335-3755

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For the Michigan Office of Financial and Insurance Regulation:

R ~ n !(. ) j ~ p...CommissionerState of Michigan Office of Financial and Insurance Regulation611 W. Ottawa Street, PO Box 30220Lansing, MI 48909-7720Tel.: 517-335-3167Fax: 517-335-0908

For the Minnesota Department of Commerce:

Mike RothmanCommissionerMinnesota Department of Commerce85 7th Place East, Suite 500St. Paul, MN 55101Tel.: 651-296-6025Fax: 651-296-8591

For the Mississippi Depmiment of Banking & Consumer Finance

Theresa 1. BradyCommissionerMississippi Depmiment of Banking & Consumer Finance901 Woolfork Building, Suite A50 I North West StreetJackson, MS 39201Tel.: 601-359-1031Fax: 601-359-3557


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For the State ofMinnesota:Lori SwansonAttorney General, State ofMinnesota

~ ~ . ~ ~ Deputy Attorney GeneralMinnesota Attorney General ' sOffice445 Minnesota Street, Suite 1200St. Paul, MN 55101-2130Tel. : 651-757-1415Fax: 651-296-7438

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For the Minnesota Department ofCommerce:

MIKE ROTHMANCommissionerMinnesota Department ofCommerce85 7tt1 Place East, Suite 500St. Paul, MN 55101Tel.: 651-296-6025Fax: 651-297-1959


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For the State ofMinnesota:Lori SwansonAttorney General, State ofMinnesota

-NATHAN BRENNAMANDeputy Attorney GeneralMinnesota Attorney General ' sOffice445 Minnesota Street, Suite1200St. Paul, MN 5510 1-2130Tel.: 651-757-1415Fax: 651-296-7438

For the Minnesota Department ofCommerce:

MIKE ROTHMANCommissionerMinnesota Department ofCommerce85 7th Place East, Suite 500St. Paul, MN 55101Tel.: 651-296-6025Fax: 651-297-1959

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For the State ofMississippi:

B ID\ ETT /Specia Assistant Attorney GeneralMississippi Attorney General'sOfficePost Office Box 22947Jackson,MS 39225-2947Tel.: 601-359-4279Fax: 601-359-4231

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For the Mississippi Department ofBanking & Consumer Finance:

THERESA L. BRADYCommissionerMississippi Department ofBanking& Consumer Finance901 Woolfolk Building, Suite A501 North West StreetJackson,MS 39201Tel.: 601-359-1031Fax: 601-359-3557


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For the State of Mississippi:

BRIDGETTE W. WIGGINSSpecial Assistant Attorney GeneralMississippi Attorney General'sOfficePost Office Box 22947J a c k s o n , ~ S 39225-2947Tel.: 601-359-4279Fax: 601-359-4231

F or the Mississippi Department ofBanking & Consumer Finance:

THERESA L. BRADYCommissionerMississippi Department of Banking& Consumer Finance901 Woolfolk Building, Suite A501 North West StreetJ a c k s o n , ~ S 39201Tel.: 601-359-1031Fax: 601-359-3557

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For the State ofMissouri:CHRIS KOSTERAttorney General

C ~ \ " v -DOUGLAS M. OMMENChief CounselConsumer Protection DivisionPO Box 899Jefferson City, MO 65lO2Tel.: 573-751-7007Fax: 573-751-2041

For the Missouri Division ofFinance:

RICHARD WEAVERCommissionerMissouri Division of Finance301 West High Street, Room 630Jefferson City, MO 65lOlTel.: 573-751-2545Fax: 573-751-9192

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F or the State ofMontana:

ttorney GeneralJAMES P. MOLL YAssistant Attorney GeneralMontana Department of Justice215 N. SandersHelena MT 59624Tel.: 406-444-2026Fax: 406-444-3549

For the Montana Division ofBanking and Financial Institutions:

MELANIE S. GRIGGSCommissionerDivision ofBanking and FinancialInsitutitons301 South Park Ave, Suite 316Helena, MT 59620Tel.: 406-841-2920Fax: 406-841-2930

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For the State ofMontana:

SIEVE BULLOCKAttorney GeneralJAMES P MOLLOYAssistant Attorney GeneralMontana Department of Justice215 N. SandersHelena MI 59624IeL: 406-444-2026Fax: 406-444-3549

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For the Montana Division ofBanking and Financial Institutions:

M ommissioner

Division ofBanking and FinancialInstitutions301 South Park Ave, Suite 316Helem, MI 59620IeL: 406-841-2920Fax: 406-841-2930


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For the State ofNebraska:JON BRUNING, Attorney General

h ~ < l g ~ . s . v -ABIG IL M.-STEMONAssistant Attorney GeneralOffice of the Attorney General2115 State CapitolLincoln, NE 68509-8920Tel.: 402-471-2811Fax: 402-471-4725

For the Nebraska Department ofBanking and Finance:

JOHNMUNNDirectorNebraska Department ofBankingand Finance1230 "0" Street, Suite 400PO Box 95006Lincoln, NE 68509Tel.: 402-471-2171Fax: 402-471-3062


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For the State ofNebraska:

ABIGAIL M. STEMPSONAssistant Attorney GeneralOffice of the Attorney General2115 State CapitolLincoln, NE 68509-8920Tel.: 402-471-2811Fax: 402-471-4725

For the Nebraska Department ofBanking and Finance:

DirectorNebraska Department ofBankingand Finance

36

1230 "0" Street, Suite 400PO Box 95006Lincoln, NE 68509Tel.: 402-471-2171Fax: 402-471-3062


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For the State of Nevada:

olicitor Gene 1Nevada State Bar #3443100 North Carson StreetCarson City, Nevada 89701Tel: 775-684-1232Fax: 775-684-1108

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For the Nevada Division ofMortgage Lending:

JAMES WESTRINCommissioner, Division ofMortgage LendingNevada Department ofBusiness & Industry7220 Bermuda Road, Suite ALas Vegas, NV 89119Tel.: 702-486-0780Fax: 708-486-0785


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For the State ofNevada:CATHERINE CORTEZ MASTOAttorney General

C. WAYNE HOWLESolicitor GeneralNevada State Bar #3443100 North Carson StreetCarson City, Nevada 89701Tel: 775-684-1232Fax: 775-684-1108

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For the Nevada Division ofMortgage Lending:

' I - ' , * , ~ l l u i s s i o n e r , Division ofMortgage LendingNevada Department ofBusiness & Industry7220 Bermuda Road, Suite ALas Vegas, NV 89119Tel.: 702-486-0780Fax: 708-486-0785


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For the State ofNEW HAMPSHIRE:

Attorney GeneralN.H. Department of Justice33 Capitol StreetConcord, New Hampshire 03301Tel.: 603 271-3658Fax: 603271-2110

For the NEW HAMPSHIRE BANKINGCOMMISSIONER

RONALD WILBURBanking CommissionerNew Hampshire Banking Department53 Regional Drive, Suite 200Concord, New Hampshire 03101Tel.: 603271-3561Fax: 603 271-1090


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F or the New Hampshire BankingCommissioner


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For the State of New Jersey:JEFFREY S. CHIESAAITO EY GENERAL OF NEW JERSEY

By:

Newark, New Jersey 07101Tel.: 973-877-1280Fax: 973-648-4887

/.----For the New Jersey Department of Banking &Insurance:

\ (By:KENNETH E. KOBYLOWSK'iActing CommissionerNew Jersey Department of Banking &InsuranceOffice of Consumer Finance, Division ofBanking20 West State Street - 5th FloorP.O. Box 040Trenton, New Jersey 08625-0040Tel.: 609-633-7667Fax: 609-292-3144


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For the State ofNew Mexico:

L l : : . ~ GARY I4!KIN , ttOmey GeneralKAREN J. MEYERS, AssistantAttorney GeneralOffice ofNew MexicoAttorney GeneralPO Drawer 1508Santa Fe, NM 87504-1508Tel: 505-222-9100Fax: 505-222-9033

40

For the New Mexico FinancialInstitutions Division:

CYNTIIIA RICHARDSDirectorNew Mexico FinancialInstitutions Division2550 Cerrillos Road, 3rd FloorSanta Fe, NM 87505Tel: 505-476-4560Fax: 505-476-4670


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For the State ofNew Mexico:

GARY K. KING, Attorney GeneralKAREN J. MEYERS, AssistantAttorney GeneralOffice ofNew MexicoAttorney GeneralPO Drawer 1508Santa Fe, NM 8 7 5 0 4 ~ 1 5 0 8 Tel: 5 0 5 ~ 2 2 2 9 1 0 0 Fax: 5 0 5 ~ 2 2 2 ~ 9 0 3 3

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For the New Mexico FinancialInstitutions Division:

CYNTHIA RICHARDSDirectorNew Mexico FinancialInstitutions Division2550 Cenillos Road, 3rd FloorSanta Fe, NM 87505Tel: 5 0 5 - 4 7 6 ~ 4 5 6 0 F a x : 5 0 5 ~ 4 7 6 " 4 6 7 0


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For the State ofNew York:

JEFFREY K. POWELLDeputy Bureau ChiefBureau ofConsumer Frauds & ProtectionOffice of the New York StateAttorney General120 BroadwayNew York, NY 10271Tel.: 212-416-8309Fax: 212-416-6003

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For the Attorney General ofNorth Carolinaand the North CarolinaCommissioner ofBanks:ROY COOPERAttorney General

I ~ / / @ ~ PHILIP A. LEHMANAssistant Attorney GeneralN.C. Department of JusticeP. O. Box 629Raleigh, NC 27602Tel.: 919-716-6000Fax: 919-716-6019Email: [email protected]

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For the State of North DakotaWAYNE STENEHJEMAttorney General

- P ~ - r : L - - -PARRELL D. GROSSMAN(lD No. 04684)Assistant Attorney GeneralDirector, Consumer Protection andAntitrust DivisionOffice of Attorney GeneralGateway Professional Center1050 E Interstate Ave, Ste 200Bismarck, ND 58503-5574Tel: 701-328-5570Fax: 701-328-5568

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For the North Dakota Departmentof Financial Institutions

f i J - s a ~ ~ ROBERT J. ENTRINGERCommissionerND Department ofFinancialInstitutions2000 Schafer Street, Suite GBismarck, ND 58501-1204Tel: 701-328-9933Fax: 701-328-0290


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For the Ohio Attorney GeneralMIKE DEWINE:

MATTHEW J. LAMPKEJEFFREY R. LOESERSUSAN A. CHOEAssistant Attorneys GeneralOhio Attorney General30 E. Broad St., 14th FloorColumbus, OH 43215Tel.: 614-466-1305Fax: 614-466-8898

F or the Ohio Department ofCommerce, Division ofFinancialInstitutions:

. JENNIFER S. M. CROSKEYAssistant Attorney GeneralOhio Attorney General, ExecutiveAgencies30 E. Broad St., 26th FloorColumbus, OH 43215Tel: 614-466-2980Fax: 614-728-9470

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For the Ohio Attorney GeneralMIKE DEWINE:

MATTHEW J. LA.MPKEJEFFREY R. LOESERSUSAN A. CHOEAssistant Attorneys GeneralOhio Attorney General30 E. Broad St., 14th FloorColumbus, OH 43215Tel.: 614-466-1305Fax: 614-466-8898

For the Ohio Department ofCommerce, Division of FinancialInstitutions:

l / L M t ~ J tn. ~ k . t . ; f C J E N N I F ~ . M. C R O ~ .Assistant Attorney GeneralOhio Attorney General, ExecutiveAgencies30 E. Broad St., 26th FloorColumbus, OH 43215Tel: 614-466-2980Fax: 614-728-9470

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F or the State ofOregon,Attorney General JOHN R. KROGER:

Assistant Attorney GeneralOregon Department of JusticeFinancial Fraud/Consumer Protection1515 SW 5th Avenue, Ste. 410Portland, OR 97201Tel.: 971-673-1880Fax: 971-673-1902

F or Department ofConsumer andBusiness Services, PATRICKALLEN, Director:

DAVID C. TATMAN,AdministratorDivision ofFinance andCorporate Securities350 Winter Street NE, Rm. 410Salem, OR 97301-3881Tel.: 503-378-4140Fax: 503-947-7862


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For the State ofOregon,Attorney General JOHN R. KROGER:

SIMON WHANGAssistant Attorney GeneralOregon Department of JusticeFinancial Fraud/Consumer Protection1515 SW 5th Avenue, Ste. 410Portland, OR 97201Tel. : 971-673-1880Fax: 971-673-1902

45

For Department of Consumer andBusiness Services,PATRICK ALLEN, Director:

DAVIDC. TATMAN,AdministratorDivision of Finance andCorporate Securities350 Winter Street NE, Rm. 410Salem, OR 97301-3881Tel.: 503-378-4140Fax: 503-947-7862


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For the Commonwealth ofPennsylvania For the Commonwealth ofPennsylvaniaOffice ofAttorney General: Department ofBanking:

< l 4 NDALKELLY . ,Attorney GeneralCommonwealth ofPennsylvaniaOffice ofAttorney General16 th Floor, Strawberry SquareHarrisburg, PA 17120Tel: 717.787.3391Fax: 717.783.1107

GLENN E. MOYERSecretary ofBankingCommonwealth ofPennsylvaniaDepartment ofBanking17 N. Second St., Suite 1300Harrisburg, PA l 71 0 1Tel.: 717-783-7151Fax: 717-214-0808


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For the Commonwealth ofPennsylvania For the Commonwealth ofPennsylvaniaOffice ofAttorney General: Depatiment ofBanking:

LINDA L. KELLYAttorney GeneralCommonwealth ofPennsylvaniaOffice ofAttorney General16 th Floor, Strawberry SquareHan'isburg, PA 17120Tel: 717.787.3391Fax: 717.783.1107

GLENN E. OYERSecretary ofBankingCommonwealth ofPennsylvaniaDepartment ofBanking17 N. Second St., Suite 1300Harrisburg, P A 17101Tel.: 717-783-7151Fax: 717-214-0808


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For the Rhode Island Department of Attorney General:

G 4 d ~ ~ Rhode Island Department ofAttorney GeneralDeputy Attorney General150 South Main StreetP r o v i d ~ n c e , RI 02903Tel: 401-274- 4400 Extension 2257Fax: 401- 222-1302For the Rhode Island Department of Business Regulation:

Paul M G evyDirectorRhode Island Department ofBusiness RegulationDivision of Banking1511 Pontiac Avenue, Bldg. 68-2Cranston, Rl 02920Tel.: 401-462-9553Fax: 401-462-9532


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Fer the State of South Carolina :

ALANWll.SONAttCl'Tley GeneralJOHN W. MCINTOSHChief Deputy AttCl'Tley GenEr.l.1C. HAVIRD JONES , JR.Assistant Deputy AltCl'Tley GenEr.l.1MARY FRANCES JOWERSAssistant Attcrney GenernlScuth Carolina AttCl'Tley General'sOffice1000 Assembly Street, Roan 519Columbia, SC 29201Tel. : 803 -7 34-3970Fax : 803-734-3677

For the Scuth Carolina Department ofCcru;umer Affairs and South Carolina Boordof Financial Imtilu tions :

CARPI GRUBE LYBARKERAdminirualorSC Department of Ccru;umer Affairs222 1 Devine Street, Suite 200PO Box 57 57Columbia, SC 29250Tel. : 803 -734-4233Fax : 803 -734-4229

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For the State of South Dakota:

MARTY J. JACKLEYAttorney General1302 E. Highway 14, Suite 1Pierre, SD 57501Tel.: 605-773-3215Fax: 605-773-4106

F or the South Dakota Divisionof Banking:

BRET AFDAHLDirectorSouth Dakota Division ofBanking217 Yz West Missouri Ave.Pierre, SD 57501Tel.: 605-773-3421Fax: 605-773-5367


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For the State of South Dakota: F or the South Dakota Division ofBanking:

D J t \ j ~.: ,',. C'" , ,II \'___________ . ~ ( \ 1 . , p o : & , " i\

MARTY 1. JACKLEY BRET AFDAHLAttorney General Director1302 E. Highway 14 , Suite 1 South Dakota Division of BankingPierre, SD 57501 217 West Missouri Ave.Tel.: 605-773-3215 Pierre, SD 57501Fax: 605-773-4106 Tel.: 605-773-3421Fax: 866-326-7504

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For the State ofTennessee:

ROBERT E. COOPER, JR.Attorney General and E.eporterOffice of the Tennessee Attorney General425 Fifth Avenue NorthNashville, TN 37243-3400Tel.: 615-741-3491Fax: 615-741-2009

For the Tennessee Department ofFinancialInstitutions:

CommissionerTennessee Department ofFinancial Institutions414 Union StreetSuite 1000Nashville, TN 37219Tel.: 615-741-5603Fax: 615-741-2883

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For the State of Texas:

Assistant Attorney GeneralConsumer Protection Division401 E. Franklin Avenue, Suite 530E1 Paso, Texas 79901(915) 834-5800FAX (915) 542-1546For the Texas Office ofConsumer Credit Commissioner:

L ~ P ~ ~ CommissionerTexas Office ofConsumer Credit Commissioner2601 N Lamar BlvdAustin, TX 78705-4207Tel.: 512-936-7600Fax: 512-936-7610For the Texas Department of Savings and Mortgage Lending:

B.FOSTERCommissionerTexas Department of Savings and Mortgage Lending2601 N Lamar Blvd, Suite 201Austin, TX 78644Tel.: 512-475-1350Fax: 512-475-1360


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For the State of Utah:

t f c ~ ~ - } L SHURTLEFFUtah Attorney General350 North State Street, #230Salt Lake City, UT 84114-2320Tel.: 801-538-1191Fax: 801-538-1121

52

For the Utah Department ofFinancial Institutions:

G.EDW yCommissionerUtah Department of FinancialInstitutionsPO Box 146800Salt Lake City, UT 84114-6800Tel: 801-538-8761Fax: 801-538-8894


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For the Swte of Vermont

.-" .. {{{};y ....__ _. __.-El litn BurgAssi stant ;\ l lomcy Gen.:.ralOfl ice oftl1e A ttorney General109 Sta te Streetl\lonlpeiicr, VT 05609Te!.' 802-828-2 153Fax: 8028282154

For the Vermont ( ~ m l ' r H of Banking, Insurance, Sec urities and ll ealth Care Adm inistration/ ~ ~ ~ : ; . ) "\ u~ ~ " : ' l [/ , // /1~ ,{ ,


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For The Commonwealth of Virginia,ex rei. KENNETH T. CUCCINELLI, II,

7J:t.LDAVlD B IR'VSBi23927lSenior Assistant Attorney GeneralMARK S. KUBIAK (VSB #73119)Assistant Attorney GeneralOffice of Virginia Attorney General900 East Main StreetRichmond, Virginia 23219Tel.: 804-786-4047Fax: 804-786-0122

53

For the Virginia Bureau ofFinancial Institutions:

E. JOSEPH FACE, JR.CommissionerVirginia Bureau of FinancialInstitutions1300 East Main StreetRichmond, Virginia 23219Tel.: 804-371-9659Fax: 804-371-0163


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For The Commonwealth of Virginia,ex rei. KENNETH T. CUCCINELLI, II,Attorney General:

DAVID B. IRVIN (VSB #23927)Senior Assistant Attorney GeneralMARK S. KUBIAK (VSB #73119)Assistant Attorney GeneralOffice of Virginia Attorney General900 East Main StreetRichmond, Virginia 23219Tel.: 804-786-4047Fax: 804-786-0122

I 53

For the Virginia Bureau ofFinancial Institutions:

VirginiInstitutions1300 East Main StreetRichmond, Virginia 23219Tel. : 804-371-9659Fax: 804-371-0163


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For the State ofWashington:

~ , ~ 1 ~ E T M. MCENNAWSBA# 18327Attorney General1125 Washington Street SEOlympia, WA 98504-0100Tel: 360-753-6200DAVIDW.HUEWSBA #31380Assistant Attorney GeneralConsumer Protection DivisionWashington AttorneyGeneral's Office1250 Pacific Avenue,Suite 105 PO Box 2317Tacoma, WA 98402-4411Tel: (253) 593-5243

55

For the Washington StateDepartment ofFinancialInstitutions:

SCOTT JARVISDirectorDepartment ofFinancialInstitutionsState ofWashingtonPO Box 41200Olympia, WA 98504-1200Tel: 877-746-4334


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For the State ofWashington:

ROBERT M. MCKENNAWSBA# 18327Attorney General1125 Washington Street SEOlympia, WA 98504-0100Tel: 360-753-6200

DAVID W. HUEYWSBA #31380Assistant AttorneyGeneral ConsumerProtection DivisionWashington AttorneyGeneral's Office 1250Pacific Avenue, Suite105 PO Box 2317Tacoma, WA 98402-4411Tel: (253) 593-5243

55

For the Washington StateDepartment ofFinancialInstitutions:

4 & : 4 r - -COTT JAK v1 "DirectorDepartment of FinancialInstitutionsState of WashingtonPO Box 41200Olympia, WA 98504-1200Tel: 877-746-4334


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For the State of West Virginia:

Deputy tomey Generalpitol, Room 26ECharleston, WV 25305-0220Tel.: 304-558-2021Fax: 304-558-0140

For the West Virginia Division of Banking:

SARA M. CLINECommissioner ofBankingOne Players Club, Suite 300Charleston, WV 25311Tel.: 304-558-2294Fax: 304-558-0442


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For the Stateof We st Virginia :

JI LL L. M ILESDeputy Attorney GeneralState Capitol, Room 26 ECharleston, WV 25305-0220Te l. : 304-558-202 IFa x: 304-558-0 I40

For the We st V irginia Division ofBanking:

j t!l (iM.,L l N E COlllmiss ioner of BankingOne Players Club, Suit e 300Charles ton_WV 253 I ITel.: 304-558-2294Fax: 304-558-0442

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For the State of Wisconsin:J.B. VAN HOLLENAttorney Generallitftc p " . v t M ~ Z f HOLl(Y q.POMRANINGAssistany Attorney GeneralWisconsin Department of JusticePost Office Box 7857Madison, Wisconsin 53707-7857Tel: 608-266-5410Fax: 608-267-8906

57

For the Wisconsin Department ofFinancial Institutions:

PETER BILDSTENSecretaryWisconsin Department of FinancialInstitutions345 W. Washington Ave 5th FloorPO Box 8861Madison, WI 53708-8861Tel.: 608-267-1710Fax : 608-261-4334


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For the State ofWisconsin:J.B. VAN HOLLENAttorney General

HOLLY C. POMRANINGAssistant Attorney GeneralWisconsin Department of JusticePost Office Box 7857Madison, Wisconsin 53707-7857Tel: 608-266-5410Fax: 608-267-8906

For the Wisconsin Department ofFinancial Institutions:

I J # / ~ PETER BILDSTENSecretaryWisconsin Department of FinancialInstitutions345 W. Washington Ave 5th FloorPO Box 8861Madison, WI 53708-8861Tel.: 608-267-1710Fax: 608-261-4334

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For the State ofWyoming:

GREGORY A. PHILLIPSWyoming Attorney GeneralWyoming Attorney General's Office123 State Capitol Bldg200 W. 24thCheyenne, WY 82002Tel.: 307-777-7847Fax: 307-777-3435

For the Wyoming Division ofBanking:

ALBERT L. FORKNERActing CommissionerWyoming Division ofBankingHerschler Building, 3rd Floor East122 West 25 thCheyenne, WY 82002Tel.: 307-777-6998Fax: 307-777-3555

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For the State ofWyoming:

GREGORY A. PHILLIPSWyoming Attorney GeneralWyoming Attorney General's Office123 State Capitol Bldg200 W. 24thCheyenne, WY 82002Tel.: 307-777-7847Fax: 307-777-3435

For the Wyoming Division ofBanking:. ~ ~ ALBERT L. FORKNERActing CommissionerWyoming Division ofBankingHerschler Building, 3 d Floor East122 West 25 thCheyenne, WY 82002Tel.: 307 -777 -6998Fax: 307-777-3555

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ror J.P. Morgan C h a ~ e & Co. and JPMorgan Chase Bank, N.A.:

tephen M. Cutler. Esq.General COlillselJ.P. MORGAN CHASE & CO.270 Park AvenueNew York. NY 10017-2014


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EXHIBIT A


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Settlement Term SheetThe provisions outlined below are intended to apply to loans secured by owner-occupiedproperties that serve as the primary residence of the borrower unless otherwise notedherein.I. FORECLOSURE AND BANKRUPTCY INFORMATION AND DOCUMENTATION.

Unless otherwise specified, these provisions shall apply to bankruptcy andforeclosures in all jurisdictions regardless of whether the jurisdiction has ajudicial, non-judicial or quasi-judicial process for foreclosures and regardless ofwhether a statement is submitted during the foreclosure or bankruptcy process inthe form of an affidavit, sworn statement or declarations under penalty of perjury(to the extent stated to be based on personal knowledge) ("Declaration").A. Standards for Documents Used in Foreclosure and BankruptcyProceedings.

l . Servicer shall ensure that factual assertions made in pleadings(complaint, counterclaim, cross-claim, answer or similarpleadings), bankruptcy proofs of claim (including any factsprovided by Servicer or based on information provided by theServicer that are included in any attachment and submitted toestablish the truth of such facts) ("POC"), Declarations, affidavits,and sworn statements filed by or on behalf of Servicer in judicialforeclosures or bankruptcy proceedings and notices of default,notices of sale and similar notices submitted by or on behalf ofServicer in non-judicial foreclosures are accurate and complete andare supported by competent and reliable evidence. Before a loan isreferred to non-judicial foreclosure, Servicer shall ensure that it hasreviewed competent and reliable evidence to substantiate theborrower's default and the right to foreclose, including theborrower's loan status and loan information.

2. Servicer shall ensure that affidavits, sworn statements, andDeclarations are based on personal knowledge, which may bebased on the affiant's review of Servicer 's books and records, inaccordance with the evidentiary requirements of applicable state orfederal law.

3. Servicer shall ensure that affidavits, sworn statements andDeclarations executed by Servicer's affiants are based on theaffiant's review and personal knowledge of the accuracy andcompleteness of the assertions in the affidavit, sworn statement orDeclaration, set out facts that Servicer reasonably believes wouldbe admissible in evidence, and show that the affiant is competentto testify on the matters stated. Affiants shall confirm that theyhave reviewed competent and reliable evidence to substantiate the


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borrower's default and the right to foreclose, including theborrower's loan status and required loan ownership information. Ifan affiant relies on a review of business records for the basis of itsaffidavit, the referenced business record shall be attached ifrequired by applicable state or federal law or court rule. Thisprovision does not apply to affidavits, sworn statements andDeclarations signed by counsel based solely on counsel's personalknowledge (such as affidavits of counsel relating to service ofprocess, extensions of time, or fee petitions) that are not based on areview of Servicer's books and records. Separate affidavits, swornstatements or Declarations shall be used when one affiant does nothave requisite personal knowledge of all required information.

4. Servicer shall have standards for qualifications, training andsupervision of employees. Servicer shall train and superviseemployees who regularly prepare or execute affidavits, swornstatements or Declarations. Each such employee shall sign acertification that he or she has received the training. Servicer shalloversee the training completion to ensure each required employeeproperly and timely completes such training. Servicer shallmaintain written records confirming that each such employee hascompleted the training and the subjects covered by the training.

5. Servicer shall review and approve standardized forms of affidavits,standardized forms of sworn statements, and standardized forms ofDeclarations prepared by or signed by an employee or officer ofServicer, or executed by a third party using a power of attorney onbehalf of Servicer, to ensure compliance with applicable law, rules,court procedure, and the terms of this Agreement ("theAgreement").

6. Affidavits, sworn statements and Declarations shall accuratelyidentify the name of the affiant, the entity ofwhich the affiant is anemployee, and the affiant's title.

7. Affidavits, sworn statements and Declarations, including theirnotarization, shall fully comply with all applicable state lawrequirements.

8. Affidavits, sworn statements and Declarations shall not containinformation that is false or unsubstantiated. This requirement shallnot preclude Declarations based on information and beliefwhereso stated.

9. Servicer shall assess and ensure that it has an adequate number ofemployees and that employees have reasonable time to prepare,verify, and execute pleadings, poes, motions for relief from stay("MRS"), affidavits, sworn statements and Declarations.

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10. Servicer shall not pay volume-based or other incentives toemployees or third-party providers or trustees that encourageundue haste or lack of due diligence over quality.

11. Affiants shall be individuals, not entities, and affidavits, swornstatements and Declarations shall be signed by hand signature ofthe affiant (except for permitted electronic filings). For suchdocuments, except for permitted electronic filings, signaturestamps and any other means of electronic or mechanical signatureare prohibited.

12. At the time of execution, all information required by a formaffidavit, sworn statement or Declaration shall be complete.

13. Affiants shall date their signatures on affidavits, sworn statementsor Declarations.14. Servicer shall maintain records that identify all notarizations ofServicer documents executed by each notary employed by

Servicer.15. Servicer shall not file a POC in a bankruptcy proceeding which,when filed, contained materially inaccurate information. In casesin which such a POC may have been filed, Servicer shall not rely

on such POC and shall (a) in active cases, at Servicer's expense,take appropriate action, consistent with state and federal law andcourt procedure, to substitute such POC with an amended POC aspromptly as reasonably practicable (and, in any event, not morethan 30 days) after acquiring actual knowledge of such materialinaccuracy and provide appropriate written notice to the borroweror borrower's counsel; and (b) in other cases, at Servicer'sexpense, take appropriate action after acquiring actual knowledgeof such material inaccuracy.

16. Servicer shall not rely on an affidavit of indebtedness or similaraffidavit, sworn statement or Declaration filed in a pending prejudgment judicial foreclosure or bankruptcy proceeding which ( a)was required to be based on the affiant's review and personalknowledge of its accuracy but was not, (b) was not, when sorequired, properly notarized, or (c) contained materially inaccurateinformation in order to obtain a judgment of foreclosure, order ofsale, relief from the automatic stay or other relief in bankruptcy. Inpending cases in which such affidavits, sworn statements orDeclarations may have been filed, Servicer shall, at Servicer'sexpense, take appropriate action, consistent with state and federallaw and court procedure, to substitute such affidavits with newaffidavits and provide appropriate written notice to the borrower orborrower's counsel.

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17. In pending post-judgment, pre-sale cases in judicial foreclosureproceedings in which an affidavit or sworn statement was filedwhich was required to be based on the affiant's review andpersonal knowledge of its accuracy but may not have been, or thatmay not have, when so required, been properly notarized, and suchaffidavit or sworn statement has not been re-filed, Servicer, unlessprohibited by state or local law or court rule, will provide writtennotice to borrower at borrower's address of record or borrower'scounsel prior to proceeding with a foreclosure sale or evictionproceeding.

18. In all states, Servicer shall send borrowers a statement setting forthfacts supporting Servicer's or holder's right to foreclose andcontaining the information required in paragraphs I.B.6 (itemsavailable upon borrower request), I.B.lO (account statement), I.C.2and I.C.3 (ownership statement), and IV.B.13 (loss mitigationstatement) herein. Servicer shall send this statement to theborrower in one or more communications no later than 14 daysprior to referral to foreclosure attorney or foreclosure trustee.Servicer shall provide the Monitoring Committee with copies ofproposed form statements for review before implementation.

B. Requirements for Accuracy and Verification of Borrower's AccountInformation.l . Servicer shall maintain procedures to ensure accuracy and timely

updating of borrower's account information, including posting ofpayments and imposition of fees. Servicer shall also maintainadequate documentation of borrower account information, whichmay be in either electronic or paper format.

2. For any loan on which interest is calculated based on a dailyaccrual or daily interest method and as to which any obligor is nota debtor in a bankruptcy proceeding without reaffirmation,Servicer shall promptly accept and apply all borrower payments,including cure payments (where authorized by law or contract),trial modification payments, as well as non-conforming payments,unless such application conflicts with contract provisions orprevailing law. Servicer shall ensure that properly identifiedpayments shall be posted no more than two business days afterreceipt at the address specified by Servicer and credited as of thedate received to borrower's account. Each monthly payment shallbe applied in the order specified in the loan documents.

3. For any loan on which interest is not calculated based on a dailyaccrual or daily interest method and as to which any obligor is nota debtor in a bankruptcy proceeding without reaffirmation,Servicer shall promptly accept and apply all borrower conforming

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payments, including cure payments (where authorized by law orcontract), unless such application conflicts with contract provisionsor prevailing law. Servicer shall continue to accept trialmodification payments consistent with existing paymentapplication practices. Servicer shall ensure that properly identifiedpayments shall be posted no more than two business days afterreceipt at the address specified by Servicer. Each monthlypayment shall be applied in the order specified in the loandocuments.a. Servicer shall accept and apply at least two non-conformingpayments from the borrower, in accordance with thissubparagraph, when the payment, whether on its own orwhen combined with a payment made by another source,comes within $50.00 of the scheduled payment, includingprincipal and interest and, where applicable, taxes andmsurance.b. Except for payments described in paragraph LB.3.a,Servicer may post partial payments to a suspense orunapplied funds account, provided that Servicer (1)discloses to the borrower the existence of and any activityin the suspense or unapplied funds account; (2) credits theborrower's account with a full payment as of the date thatthe funds in the suspense or unapplied funds account aresufficient to cover such full payment; and (3) appliespayments as required by the terms of the loan documents.Servicer shall not take funds from suspense or unappliedfunds accounts to pay fees until all unpaid contractualinterest, principal, and escrow amounts are paid andbrought current or other final disposition of the loan.

4. Notwithstanding the provisions above, Servicer shall not berequired to accept payments which are insufficient to pay the fullbalance due after the borrower has been provided written noticethat the contract has been declared in default and the remainingpayments due under the contract have been accelerated.5. Servicer shall provide to borrowers (other than borrowers inbankruptcy or borrowers who have been referred to or are goingthrough foreclosure) adequate information on monthly billing or

other account statements to show in clear and conspicuouslanguage:a. total amount due;b. allocation of payments, including a notation if any paymenthas been posted to a "suspense or unapplied funds

account";

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c. unpaid principal;d. fees and charges for the relevant time period;e. current escrow balance; andf. reasons for any payment changes, including an interest rate

or escrow account adjustment, no later than 21 days beforethe new amount is due (except in the case ofloans as towhich interest accrues daily or the rate changes morefrequently than once every 30 days);Statements as described above are not required to be delivered withrespect to any fixed rate residential mortgage loan as to which theborrower is provided a coupon book.

6. In the statements described in paragraphs LA.18 and IILB.l.a,Servicer shall notify borrowers that they may receive, upon writtenrequest:a. A copy of the borrower's payment history since theborrower was last less than 60 days past due;b. A copy of the borrower's note;c. If Servicer has commenced foreclosure or filed a POC,copies of any assignments of mortgage or deed of trust

required to demonstrate the right to foreclose on theborrower's note under applicable state law; andd. The name of the investor that holds the borrower's loan.

7. Servicer shall adopt enhanced billing dispute procedures, includingfor disputes regarding fees. These procedures will include:a. Establishing readily available methods for customers to

lodge complaints and pose questions, such as by providingtoll-free numbers and accepting disputes by email;b. Assessing and ensuring adequate and competent staff toanswer and respond to consumer disputes promptly;c. Establishing a process for dispute escalation;d. Tracking the resolution of complaints; ande. Providing a toll-free number on monthly billing statements.

8. Servicer shall take appropriate action to promptly remediate anyinaccuracies in borrowers' account information, including:a. Correcting the account information;b. Providing cash refunds or account credits; andc. Correcting inaccurate reports to consumer credit reporting

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agencies.9. Servicer 's systems to record account information shall be

periodically independently reviewed for accuracy andcompleteness by an independent reviewer.

10. As indicated in paragraph LA.18, Servicer shall send the borroweran itemized plain language account summary setting forth each ofthe following items, to the extent applicable:a. The total amount needed to reinstate or bring the account

current, and the amount of the principal obligation underthe mortgage;b. The date through which the borrower's obligation is paid;c. The date of the last full payment;d. The current interest rate in effect for the loan (i f the rate iseffective for at least 30 days);e. The date on which the interest rate may next reset or adjust

(unless the rate changes more frequently than once every30 days);f. The amount of any prepayment fee to be charged, if any;g. A description of any late payment fees;h. A telephone number or electronic mail address that may beused by the obligor to obtain information regarding the

mortgage; andI. The names, addresses, telephone numbers, and Internetaddresses of one or more counseling agencies or programsapproved by HUD

(http://www.hud. gov/ offices/hsg/sfb/hcc/hcs.cfm).1l . In active chapter 13 cases, Servicer shall ensure that:

a. prompt and proper application of payments is made onaccount of (a) pre-petition arrearage amounts and (b) postpetition payment amounts and posting thereof as of thesuccessful consummation of the effective confirmed plan;

b. the debtor is treated as being current so long as the debtor ismaking payments in accordance with the terms of the theneffective confirmed plan and any later effective paymentchange notices; and

c. as of the date of dismissal of a debtor's bankruptcy case,entry of an order granting Servicer relief from the stay, orentry of an order granting the debtor a discharge, there is areconciliation of payments received with respect to the

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debtor' s obligations during the case and appropriatelyupdate the Servicer's systems of record. In connection withsuch reconciliation, Servicer shall reflect the waiver of anyfee, expense or charge pursuant to paragraphs IILB.l.c.i orIILB.l.d.

C. Documentation of Note, Holder Status and Chain of Assignment.1. Servicer shall implement processes to ensure that Servicer or the

foreclosing entity has a documented enforceable interest in thepromissory note and mortgage (or deed of trust) under applicablestate law, or is otherwise a proper party to the foreclosure action.2. Servicer shall include a statement in a pleading, affidavit of

indebtedness or similar affidavits in court foreclosure proceedingssetting forth the basis for asserting that the foreclosing party hasthe right to foreclose.3. Servicer shall set forth the information establishing the party' s

right to foreclose as set forth in LC.2 in a communication to besent to the borrower as indicated in LA.18.4. If the original note is lost or otherwise unavailable, Servicer shallcomply with applicable law in an attempt to establish ownership of

the note and the right to enforcement. Servicer shall ensure goodfaith efforts to obtain or locate a note lost while in the possessionof Servicer or Servicer's agent and shall ensure that Servicer andServicer's agents who are expected to have possession of notes orassignments ofmortgage on behalf of Servicer adopt proceduresthat are designed to provide assurance that the Servicer orServicer 's agent would locate a note or assignment ofmortgage ifit is in the possession or control of the Servicer or Servicer's agent,as the case may be. In the event that Servicer prepares or causes tobe prepared a lost note or lost assignment affidavit with respect toan original note or assignment lost while in Servicer's control,Servicer shall use good faith efforts to obtain or locate the note orassignment in accordance with its procedures. In the affidavit,sworn statement or other filing documenting the lost note orassignment, Servicer shall recite that Servicer has made a goodfaith effort in accordance with its procedures for locating the lostnote or assignment.

5. Servicer shall not intentionally destroy or dispose of original notesthat are still in force.6. Servicer shall ensure that mortgage assignments executed by or on

behalf of Servicer are executed with appropriate legal authority,accurately reflective of the completed transaction and properlyacknowledged.

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D. Bankruptcy Documents.1. Proofs of Claim ("POC"). Servicer shall ensure that POCs filedon behalf of Servicer are documented in accordance with the

United States Bankruptcy Code, the Federal Rules of BankruptcyProcedure, and any applicable local rule or order ("bankruptcylaw"). Unless not permitted by statute or rule, Servicer shallensure that each POC is documented by attaching:a. The original or a duplicate of the note, including allindorsements; a copy of any mortgage or deed of trustsecuring the notes (including, if applicable, evidence of

recordation in the applicable land records); and copies ofany assignments of mortgage or deed of trust required todemonstrate the right to foreclose on the borrower's noteunder applicable state law (collectively, "LoanDocuments"). If the note has been lost or destroyed, a lostnote affidavit shall be submitted.

b. If, in addition to its principal amount, a claim includesinterest, fees, expenses, or other charges incurred before thepetition was filed, an itemized statement of the interest,fees, expenses, or charges shall be filed with the proofofclaim (including any expenses or charges based on anescrow analysis as of the date of filing) at least in the detailspecified in the current draft of Official Form B 10(effective December 2011) ("Official Form B 10")Attachment A.

c. A statement of the amount necessary to cure any default asof the date of the petition shall be filed with the proof ofclaim.

d. If a security interest is claimed in property that is thedebtor's principal residence, the attachment prescribed bythe appropriate Official Form shall be filed with the proofof claim.

e. Servicer shall include a statement in a POC setting forth thebasis for asserting that the applicable party has the right toforeclose.f. The POC shall be signed (either by hand or by appropriate

electronic signature) by the responsible person underpenalty of perjury after reasonable investigation, statingthat the information set forth in the POC is true and correctto the best of such responsible person's knowledge,information, and reasonable belief, and clearly identify theresponsible person's employer and position or title with the

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employer.2. Motions for Relief from Stay ("MRS"). Unless not penni tted bybankruptcy law, Servicer shall ensure that each MRS in a chapter

13 proceeding is documented by attaching:a. To the extent not previously submitted with a POC, a copy

of the Loan Documents; if such documents were previouslysubmitted with a POC, a statement to that effect. If thepromissory note has been lost or destroyed, a lost noteaffidavit shall be submitted;

b. To the extent not previously submitted with a POC,Servicer shall include a statement in an MRS setting forththe basis for asserting that the applicable party has the rightto foreclose.

c. An affidavit, sworn statement or Declaration made byServicer or based on infonnation provided by Servicer("MRS affidavit" (which tenn includes, without limitation,any facts provided by Servicer that are included in anyattachment and submitted to establish the truth of suchfacts) setting forth:I. whether there has been a default in paying prepetition arrearage or post-petition amounts (an"MRS delinquency");11. ifthere has been such a default, (a) the unpaid

principal balance, (b) a description of any defaultwith respect to the pre-petition arrearage, (c) adescription of any default with respect to the postpetition amount (including, if applicable, anyescrow shortage), (d) the amount of the pre-petitionarrearage (i f applicable), (e) the post-petitionpayment amount, (f ) for the period since the date ofthe first post-petition or pre-petition default that iscontinuing and has not been cured, the date andamount of each payment made (including escrowpayments) and the application of each suchpayment, and (g) the amount, date and descriptionof each fee or charge applied to such pre-petitionamount or post-petition amount since the later of thedate of the petition or the preceding statementpursuant to paragraph IILB.l.a; and

111. all amounts claimed, including a statement of theamount necessary to cure any default on or aboutthe date of the MRS.

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d. All other attachments prescribed by statute, rule, or law.e. Servicer shall ensure that any MRS discloses the terms ofany trial period or permanent loan modification plan

pending at the time of filing of a MRS or whether thedebtor is being evaluated for a loss mitigation option.E. Quality Assurance Systems Review.

1. Servicer shall conduct regular reviews, not less than quarterly, of astatistically valid sample of affidavits, sworn statements,Declarations filed by or on behalf of Servicer in judicialforeclosures or bankruptcy proceedings and notices of default,notices of sale and similar notices submitted in non-judicialforeclosures to ensure that the documents are accurate and complywith prevailing law and this Agreement.a. The reviews shall also verify the accuracy of the statementsin affidavits, sworn statements, Declarations and

documents used to foreclose in non-judicial foreclosures,the account summary described in paragraph I.B.lO, theownership statement described in paragraph I.C.2, and theloss mitigation statement described in paragraph ry.B.13by reviewing the underlying information. Servicer shalltake appropriate remedial steps if deficiencies areidentified, including appropriate remediation in individualcases.

b. The reviews shall also verify the accuracy of the statementsin affidavits, sworn statements and Declarations submittedin bankruptcy proceedings. Servicer shall take appropriateremedial steps if deficiencies are identified, includingappropriate remediation in individual cases.

2. The quality assurance steps set forth above shall be conducted byServicer employees who are separate and independent ofemployees who prepare foreclosure or bankruptcy affidavits,sworn statements, or other foreclosure or bankruptcy documents.

3. Servicer shall conduct regular pre-filing reviews of a statisticallyvalid sample of POCs to ensure that the POCs are accurate andcomply with prevailing law and this Agreement. The reviews shallalso verify the accuracy of the statements in POCs. Servicer shalltake appropriate remedial steps if deficiencies are identified,including appropriate remediation in individual cases. The prefiling review shall be conducted by Servicer employees who areseparate and independent of the persons who prepared theapplicable POCs.

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4. Servicer shall regularly review and assess the adequacy of itsinternal controls and procedures with respect to its obligationsunder this Agreement, and implement appropriate procedures toaddress deficiencies.

II. THIRD-PARTY PROVIDER OVERSIGHT.A. Oversight Duties Applicable toAll Third-Party Providers.

Servicer shall adopt policies and processes to oversee and manageforeclosure firms, law firms, foreclosure trustees, subservicers and otheragents, independent contractors, entities and third parties (includingsubsidiaries and affiliates) retained by or on behalf of Servicer thatprovide foreclosure, bankruptcy or mortgage servicing activities(including loss mitigation) (collectively, such activities are "ServicingActivities" and such providers are "Third-Party Providers"), including:1. Servicer shall perform appropriate due diligence of Third-PartyProviders' qualifications, expertise, capacity, reputation,

complaints, information security, document custody practices,business continuity, and financial viability.2. Servicer sh

U.S ET AL v. JPMORGAN CHASE BANK, N.a., Et aI., Defendant _ $25 Billion Mortgage Servicing Agreement...

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Transcript of U.S ET AL v. JPMORGAN CHASE BANK, N.a., Et aI., Defendant _ $25 Billion Mortgage Servicing Agreement...