TOPIC:- UPWARD COMMUNICATIONBY:DR.RENU JAIN

Contets1. Introductio

n2. Importance3. Objectives4. Advantage

s5. Disadvanta

ge6. Types 7. Flow

INTRODUTION Upward Communication is the process of 

information flowing from the lower levels o to the upper levels. This type of communication is becoming more popular in organizations as traditional forms of communication are becoming less popular. The more traditional organization types such as a hierarchy, places people into separate ranks.

Upward communication helps employees to express their requirements, ideas, and feelings. For the top management, upward communication is an important source of information for business decisions. It helps in alerting top management about the requirement of changes in an organisations. Upward contribution is the core contributor of business process re-engineering in many organisations.

Upward communication is widely used as part of whistle blowing policy in many large organisations. Under whistle blowing policy, each employee is permitted to directly communicate with top management about matters requiring examination on vigilance angle.  

Communication is a very important part of working in the business environment. Upward communication is the flow of information from front line employees to managers, supervisors, and directors.

Importance

Upward Communication is the process of information flowing from the Lower levels of a hierarchy to the upper levels. This types of communication is becoming more popular in organisations as traditional forms of communication are becoming lesss popular. The more traditional organization types such as a Hierarchy, places people into separate ranks. Upward communication helps employees

to express their requirements,ideas, and feelings.

For the top management,upward communication is an importance Source of information of business decisions.It helps in alerting top managementabout the requirements of changes in an organsiations. Upward contibution is the core contributor of business process re engineering in many organisation.

OBJECTIVESFace to face discussionStaff MeetingWritten ReportsSuggestions Boxes CounsellingDemocratic Management in GeneralRespondImprove & Encourage in decision making

ADVANTAGES1. Feedback:The major advantages of upward communication are, it provides feedback from the employees. As a result the communication loop (cycle) completes and management can realize the reactions of the employees.

2. Constructive idea:Upward communication allows the employees to inform their views regarding the implementation of company policies.

3. Helps decision making:Through upward communication top management can know the views of flower level employees which help them to make more realistic decision.

4. Establishment of good relation:Upward communication brings executives and employees close to each other and accordingly mutual relationship developed.

5. Mutual trust:For the success of any sort of communication trust is an essential element. As relationship developed through upward communication mutual trust also created.

6. Enhance coordination:Opportunity to express own views and participation in the decision making enhance the level of coordination.

DISADVANTAGES/LIMITATIONSq1. Reluctance:In some cases employees are reluctant to provide information through upward channel.

2. Non-cooperative attitude:Non-cooperative attitude to the executives damage the willingness of the employees to initiate upward communication.

3. Chance of distortion:Downward communication can be distorted unconsciously but in case of upward communicationinformation can be distorted deliberately.

4. Trend to by-pass:Another side effect of upward communication is tendency of by passing the immediate boss, can be created among the employees.

5. Delay:Sometimes lower level employees hesitate to inform a problem upward because doing so means acceptance of failure. Thus delays may take place to decide whether to inform the top management or try further to solve the problem.

Types of Upward Communication

•Organizational Communication•Forward compatibility•Superior Subordinate Communication•Non Verbal Communication

Organizational communication is a subfield of the larger discipline of communication studies. Organizational communication, as a field, is the consideration, analysis, and criticism of the role of communication in organizational contexts. Its main function is to inform, persuade and promote goodwill. The flow of communication could be either formal or informal. Communication flowing through formal channel's are downward, horizontal and upward whereas communication through informal channel are generally termed as grapevine.

Organizational communication

Forward compatibility is a design characteristic that allows a system to gracefully accept input intended for a later version of itself. The concept can be applied to entire systems, electrical interfaces, telecommunication signals, data communication protocols, file formats, and computer programming languages. A standardsupports forward compatibility if a product that complies with earlier versions can "gracefully" process input designed for later versions of the standard. Although the ability of a system to select known input and ignore unknown input also depends on whether the new standard is backward compatible.

Forward Compatibility Communication

 Superior subordinate communication refers to the interactions between organizational leaders and their subordinates and how they work together to achieve personal and organizational goals[1] Satisfactory upward and downward communication is essential for a successful organization because it closes the gap between superior and subordinates by increasing the levels of trust, support, and the frequency of their interactions.

 Superior subordinate communication

Nonverbal communication between people is  communication  through sending and receiving wordless cues.It includes the use of visual cues such as body language (kinesics) , distance (proxemics) and physical environments/appearance, of voice (paralanguage) and of touch (haptics).[1] In can also include chronemics (the use of time) and oculesics (eye contact and the actions of looking while talking and listening, frequency of glances, patterns of fixation, pupil dilation, and blink rate).

Nonverbal communication

Flow of Upward Communication

Comminications that flows to a higher level In an organisation is called as upward communication.It provides feedback on how well the organisation Is functioning. The subordinate use upward Communication to convay their problems and performance to their superior. The subordinate also use upward communication to tell howwell they have understood the downward communication .It can also be used by the employees to share their views and ideas and to participate in the decision makingProcess.

Thank You.