Upfront & Personal Engage your stakeholders and gain consensus to manage change Mike Shaw Toyota New...
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Transcript of Upfront & Personal Engage your stakeholders and gain consensus to manage change Mike Shaw Toyota New...
Upfront & PersonalEngage your stakeholders and gain consensus to
manage change
Mike Shaw
Toyota New ZealandExtranet Project
Upfront & Personal
Engagement + Consensus . =
manageable change
But aren't these just a standard responsibilities of the PM/BA/IA?
Upfront & Personal
Why is engagement so important to this particular project?
• Where are the business drivers?• Unchartered territory• High level of business change
Upfront & Personal
Why is concensus so important?
• Mature vs. Immature strategy• Not just during start-up• Agreeing to disagree
Agenda
• Unpack topic• Background• Engagement• Consensus
Web @ TNZ
Current landscape• Public site – MCMS 2002• Branding concept site - PHP• Intranet – SIB CMS/WSS • Extranet – SIB CMS
Extranet @ TNZ
Purpose & Contents• Knowledge sharing platform for our franchise
network• Transactional links to our mid & back office
systems• Technical, parts & accessories, marketing
resources, image libraries• Technicians forum
The Project
Business Case• Ageing hardware• Scare support/development resource• Integration difficult• Poorly constructed IA• Complex CMS
The Project
Deliverables• A flexible, standardised, supportable platform• More in-house control• A simple yet comprehensive CMS• An intuitive, simple website• Promote a knowledge/comms strategy
Principles
- Lean -
- Simple -
- Self Help -
- Customer Focus -
Approach
Sharepoint development strategy
• H1 – Nuts 'n Bolts• H2 – Bells 'n Whistles• H3 ... H4 … H5 ?
FROM NEWBIES …TO …ROCKSTARS!
Our Engagement Model
Wider Sharepoint community
Business community• Industry uptake• FMGProviders • MicrosoftIndustry professionals• Articles, Blogs, Books …
Internal Stakeholders
Management• TNZ Executive• Strategic workgroups
Infrastructure/Operations Team • Technical project alignment• Windows & Database • Service Desk
Customers – Dealer Pilot Group
Engagement• Workshops• Heuristic evaluation• Personas• Wireframes• Design
Consensus• Share findings with other customers
Customers – TNZ WebChamps
Engagement• Content contributors• Use-cases• Workshops, protoyping• Monthly 'Hui's'
Consensus• Ownership - individual & collective
Development partners
• Analysis & Development – Inov8• Architect - Knowledge Cue• Analysis & Design – BaseTwo
Engagement• Weekly QA/planning sessions• Deployment previews
Project Team
Engagement• Problem solving sessions• Hui's - as and when
Concensus• Sometimes, not always!
Summary
• Be upfront• Consensus• Change small initially
Q & A
Thankyou