PAOLO M. ROSAL 1247 Dearborn Street, Brookside Hills, Cainta, Rizal 1900 • Mobile: 09951654173 / 09422436991 •

pmrosal01@gmail.com • Skype: pmrosal

Innovative Human Resources Professional with 20 years of success implementing strategic improvements and developing workforce for various organizations. Strong understanding of HR Functions, with the ability to evaluate processes and recommend cost-effective solutions to increase productivity.

CORE COMPETENCIESHuman Resources Management ♦ Learning & Development ♦ 12 YEARS in Training Management ♦ 13 YEARS in the

Academe7 YEARS in Sales Management ♦ Recruitment ♦ Onboarding ♦ Six Sigma ♦ Leadership ♦

Succession Planning Sales & Customer Service ♦ Coaching & Feedback ♦ Performance Management

PROFESSIONAL EXPERIENCETeleperformance, Louisville, KY, USA – Case Management Specialist (Financial Sector of USAA-US Military Bank) (05/2016 – 12/2016) Provides online banking & financial consultation services to members of the US Military & Armed Forces Assists members real-time with daily concerns regarding their Deposit Transactions for better financial management Manages other products of members such Certificate of Deposits, IRA’s, Homeowner’s & Auto Insurance, Consumer Loans,

Brokerage Assists Gold members and facilitates transfer of funds within banking institutions Facilitates orders and activations, and ensures timely delivery of Premium Financial Products

Leslie Corporation, Manila-Philippines – Recruitment & Training Manager (09/2015 – 04/2016) Managed and mentored a team of 1 Training Supervisor and 3 HR Assistants Monitored execution of recruitment processes for Snack Food Division (Manufacturing & monthly employees) Ensured training programs for employees are based on recommendations from performance evaluations.

a. Assessed competency gapsb. Recommended and facilitated training programs based on TNAc. Evaluated training programsd. Monitored employee progress over time with the aid of the next Performance Evaluation

Coordinated with Operating Managers regarding on-going succession planning programs until completion and implementation

Increased promotion on career advancement opportunities for incumbents

Manila Credit Corporation, & RE/MAX, Edge Realty, Manila-Philippines - Property Management Consultant (11/2013 – 09/2015)

Coordinated with clients onsite to facilitate effective negotiations for satisfactory property acquisition Acted as intermediary in negotiations between property buyers and sellers, generally representing one or the other Acted as intermediary between Commercial Banks and Clients for acquisition of properties via housing loans; managed

follow-through of payments Studied marketing trends and promoted sales of properties through advertisements, open houses, and participation in

multiple listing services: Production Conversion Sales Rate from 10% to 60% (Nov. 2013 – June 2014)

LCC Retail Group, Bicol-Philippines - HR Talent Management & Training Consultant (In-House, Board- Advisory) (08/2011 – 11/2013) Managed the entire Learning & Development department with 3 direct reports, and rolled out Leadership, Soft-Skills and

Technical Training Streamlined processes, conducted Training Needs Analysis, created and facilitated Learning Modules (Empowerment

Leadership , Sales, Customer Service, Power Negotiations, Business Writing, Merchandising, Procurement, Strategic Marketing, Coaching for Success , Lean Management) for all Management Staff of key Strategic Business Units (DS, Supermarket, Property Management, Finance, Marketing, Security) of LCC’s 40 branches, establishing movement towards a learning environment

Diagnosed the need for a Supervisory Development Program roll-out for the Department Store Division Assisted the OD division by conducting “Vision-Mission-Values” Cascade sessions to all of LCC’s 4,000 employees Improved the recruitment process by re-structuring Questionnaire Assessments, Job Descriptions, Job-Skill-Leveling, Salary

Levels, and New Hire Orientation, which earned a drop in attrition rate from 50% to 22% from implementation

ABE College, Informatics Institute, GCIC, Speech Power - Corporate Trainer, College Lecturer (06/2006 - 08/2011) Assisted companies in facilitation of Learning programs:

1. As Lecturer: Speechpower, (10/2008 – 08/2011) – Facilitated English Conversation Fluency, Intensive Pronunciation, Public Speaking

2. As College Lecturer: Informatics Institute (10/2008 – 03/2009) - Managed, developed curricula and taught Principles of Management, Philosophy & Logic, World Literature, Rizal: Life and His Works, Philippine History, Human Resources Management (Corporate Training)

3. As College Lecturer: ABE College (06/2006 – 03/2007) – Managed, developed curricula and taught subjects in Communication Skills I & II, Sociology, Philosophy, Speech Communication and Rizal: Life and His Works

4. As College Lecturer: Global City Innovative College (03/2009– 12/2010) – Manages and develops curricula, teaches Management, Principles of Economics, Human Resources Development, Entrepreneurship and Public

Administration; in-charge of developing the HRD courses within the Business Administration curriculum

Concentrix Call Center, Manila-Philippines - Sales Training Manager (06/29/2009 – 05/2010) Recruited, trained and managed a staff of Sales Trainers, that eventually got promoted Ensured efficient provision of sales and process training solutions to the business which increased sales conversion rates

from 22% to 68% Assisted the OD division with Leadership training and Facilitated “7 Habits” and “Conflict Management” for all Supervisors

and Managers Piloted and Facilitated a Leadership Module called, “Coaching for Sales” for purposes of mind-setting and enhancing the

coaching skills of Supervisors, which led to a coaching environment that boosted morale to increase sales

Paolo M. Rosal (pmrosal01@gmail.com) Page 2

Accenture Call Center, Manila-Philippines - Training Lead Vendor Manager, for AT&T program (02/26/2008 – 12/2008)

Implemented Learning strategies and improved processes for Call Center Vendor sites Managed a team of 3 Training Developers to design curricula and create modules for Continuing Education Facilitated Training Needs Analysis and Post-Evaluation for various vendor sites to boost agent performance Monitored Training/Operations Managers of various vendor sites, ensuring a more effective implementation for proper

launch procedures Facilitated “Train-the-Trainer” sessions and streamlined tools and programs (Vendor Toolkit, Agent Certification) to various

vendor sites for proper roll out and effective performance management

IBM Philippines Call Center, Manila-Philippines - Assistant Training Manager (last position held) (12/2005-02/2008)

Managed and mentored a team of 10 Trainers (Voice & Accent Product Support); Six Sigma trained (Quality tools: Ishikawa, SIPOC, Pareto Charting)

Was part of the Core Group sent and certified in the US to conduct training and transition programs in Manila: 1. Thomson Electronics (Indianapolis, USA, January, 2006 – December, 2006); Inbound Sales2. Home Depot (Atlanta, Georgia, USA, January, 2007-April, 2007); Inbound Sales3. Sprint-Nextel (April, 2007-Feb. 2008); Inbound

Screened and interviewed candidates for Rank and File staff, and Managerial positions for said programs Designed, created and conducted Training programs and the School of Excellence division (Coaching and Feedback,

Business Presentation, Effective Facilitation, Values and Business Ethics, Basic Excel, Soft Skills, Sales) - conducted post-evaluation and monitored productivity levels after every training

Communicated with client concerning team metrics and best practices, and spearheaded recommendations which produced an increase in agent performance (Average SLA conversion in between months: 73% - 87%)

- Operations Supervisor (06/2006 – 12/2006) Managed a team of 20 agents on the production floor for Thomson account Provided motivation to ensure that the agents are in high spirits, and are able to increase productivity Achieved improved performance by recommending productivity-action plans and analysis with the Operations Managers,

Workforce & Quality teams Produced activities and incentives within the team which generated business results and a an overall fun working

environment

- Process Trainer (first position held) (04/2005 – 12/2005) Certified at IBM, Philippines by Carolyn Thompson of IBM, USA, to transition the “Sprint-Nextel” program Managed and facilitated Program specific and Soft-Skills training for 10 Batches of New Hires Improved performance metrics by conducting TNA and Post-Evaluation, while working with Quality & Operations Got promoted to Assistant Training Manager (12/2005)

Client Logic Call Center (now SITEL), Manila-Philippines - Senior Learning Officer (last position held) (03/2002 – 04/2005)

Managed and mentored a team of 3 Trainers; monitored Trainers’ performance and had given incentives and recognition Designed, created and conducted Product and Soft-Skills training programs for New Hires for DELL and MCI (Customer

Service Tips, Sales Techniques, Team Building, 7 Habits, American Accent Neutralization, Train-the-Trainer) - conducted post-evaluation and monitored productivity levels

Appointed Coaching Champion and facilitated Dell’s module, “Coaching in the Zone,” for Coaches and Shift Managers across the organization

Was part of the Core Group sent and certified in the US to conduct training and program implementation in Manila. Programs as follows:

1. MCI (MCI certified – Ashburn, Virginia, USA, January 2004 – April 2005)2. Dell, Desktop LOB (Manila, January 2003 – December 2003)

- Training Supervisor (first position held) (03/2002 – 11/2002) Designed , created and facilitated Product Training for all agents of the Outbound Programs (NOL, Experian, Direct TV,

Oakstreet Mortgage) – conducted TNA and Post-Evaluation after every training Screened and interviewed candidates for rank and file staff, and Managerial positions for the Dell program. Got promoted to Senior Learning Officer (November, 2002)

Asia Pacific College (Joint Venture of SM-IBM), Manila-Philippines - College Instructor (09/1999 – 02/2002) Taught subjects in Modern Communication 1 & 2, Technical Writing (Undergraduate) Facilitated and developed modules (Organizational Behavior, Business Communication, Technical Writing & Presentation

Skills) for the Information Management Postgraduate Curriculum Facilitated modules on Basic IT Curriculum: MSOffice, Basic Internet Business Skills, Business & Technical English, IT

Fundamentals

University of Asia & the Pacific, Manila-Philippines - College Instructor (06/1998 – 06/1999) Taught subjects on Literature, Applied Integrated Studies, and English

AMA Computer College, Manila-Philippines - College Instructor (06/1996 – 04/1998) Taught subjects on English, Public Speaking, Theater, Advertising, Sociology, Philosophy, Marketing Management

ALC Publishing, Inc. (Mirror Magazine), Manila-Philippines - Editor (04/1994 – 06/1996) Edited and wrote feature articles for the Lifestyle and Entertainment sections of the magazine Managed a pool of writers and edited their articles for assigned sections in the magazine

Paolo M. Rosal (pmrosal01@gmail.com) Page 3

EDUCATIONMasters in Business Administration, Regis ProgramEarned 36 units at Ateneo De Manila University, Manila-Philippines, April, 2003 - presentAB in Humanities with a Specialization in Communication ArtsGraduated at University of Asia and the Pacific, Manila-Philippines, 1989-1993High School DiplomaGraduated at Colegio San Agustin, Manila-Philippines, 1986-1989

SKILLS Six-Sigma (Tools: SIPOC, Ishikawa, Pareto Charting), MS Windows XP, MS Windows 7 Ultimate, MS Windows 8, MS Office (Word, Excel, Powerpoint, Visio, Outlook, Project), Basic Internet Browsing and Troubleshooting, iOS /Android Systems (Smartphones, Tablets), Macbook Air, Lenovo, Apps (Skype, Viber, Whatsapp, WeChat, FB Messenger), English & Filipino Languages (Fluent),

AWARDS AND RECOGNITION Certification of Recognition (Thomson), “For outstanding contribution and support to Training,” IBM, Nov. 2006 Certificate of Recognition (MCI) ,“For outstanding contribution and support to Training,” Client Logic, 2005 Certification of Recognition, Intermediate Six Sigma Course, IBM, Philippines, 2006

ELIGIBILITY Born in Manila, Philippines, on August 30, 1971, speaks fluent English & Filipino, workaholic, bookworm, A “Stephen R. Covey” disciple, music-lover, non-smoker, has active passport, and US VISA, AVAILABLE FOR TRAVEL.

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