Update from FSPA Headquarters Keeping ATM Security Threats ...€¦ · Page 1 FSPA NewsNetwork...
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Page 1 FSPA NewsNetwork August 2018 FSPA NEWSNETWORK is published monthly by the Financial & Security Products Association 1024 Mebane Oaks Road, #273 • Mebane, NC 27302 • 919-648-0664 • 800-843-6082 • 919-648-0670 (fax) • [email protected] • www.fspa1.com Update from FSPA Headquarters Hello FSPA Members: Our cover article this month is from Mark Smith of MVP Financial about the common ATM security threats and how to combat them. On Page 16 is an article from Renova Tech- nology “Commercial Security Equipment Repair: a Strategy to Secure and Enhance FSPA MEMBERS Bank relationships”. Watch for the September issue to see our Senior Membership Awards from the conference and some more fun pics! And I promise Business, Technology and Personal Bits will be back. e Board is busy working on plans for the 2019 conference in Charlotte. is will be the first year in decades that the Showcase will be on a weekday and not a Saturday. I would love to hear your thoughts! B. J. Hanson Executive Director Keeping ATM Security reats in Check by Mark Smith, MVP Financial Equipment ATM crimes are on the rise in the United States, especially since many ATM deployers have yet to upgrade their terminals to EMV, and debit cards issued by American financial insti- tutions still include a mag stripe, which is easy to duplicate. Common threats include smash-and-grab raids to high-tech attacks, such as card shimming and card skimming. U.S. ATM deployers are also beginning to see more ATM Jackpotting and explosive attacks. Common ATM reats ATM Skimming Card skimming remains a prevalent issue since the United States is lagging behind the rest of the world in implementing (Continued on Page 4)
Transcript of Update from FSPA Headquarters Keeping ATM Security Threats ...€¦ · Page 1 FSPA NewsNetwork...
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FSPA NewsNetwork August 2018
FSPA NEWSNETWORK is published monthly by the Financial & Security Products Association1024 Mebane Oaks Road, #273 • Mebane, NC 27302 • 919-648-0664 • 800-843-6082 • 919-648-0670 (fax) • [email protected] • www.fspa1.com
FSPA NEWSNETWORK is published monthly by the Financial & Security Products Association1024 Mebane Oaks Road, #273 • Mebane, NC 27302 • 919-648-0664 • 800-843-6082 • 919-648-0670 (fax) • [email protected] • www.fspa1.com
FSPA NEWSNETWORK is published monthly by the Financial & Security Products Association1024 Mebane Oaks Road, #273 • Mebane, NC 27302 • 919-648-0664 • 800-843-6082 • 919-648-0670 (fax) • [email protected] • www.fspa1.com
Update from FSPA Headquarters
Hello FSPA Members:
Our cover article this month is from Mark Smith of MVP Financial about the common ATM security threats and how to combat them. On Page 16 is an article from Renova Tech-nology “Commercial Security Equipment Repair: a Strategy to Secure and Enhance FSPA MEMBERS Bank relationships”. Watch for the September issue to see our Senior Membership Awards from the conference and some more fun pics! And I promise Business, Technology and Personal Bits will be back.
The Board is busy working on plans for the 2019 conference in Charlotte. This will be the first year in decades that the Showcase will be on a weekday and not a Saturday. I would love to hear your thoughts! B. J. Hanson Executive Director
Keeping ATM Security Threats in Checkby Mark Smith, MVP Financial EquipmentATM crimes are on the rise in the United States, especially since many ATM deployers have yet to upgrade their terminals to EMV, and debit cards issued by American financial insti-tutions still include a mag stripe, which is easy to duplicate. Common threats include smash-and-grab raids to high-tech attacks, such as card shimming and card skimming. U.S. ATM deployers are also beginning to see more ATM Jackpotting and explosive attacks.
Common ATM Threats
ATM Skimming
Card skimming remains a prevalent issue since the United States is lagging behind the rest of the world in implementing
(Continued on Page 4)
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FSPA NewsNetwork August 2018 FSPA NewsNetwork August 2018
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Keeping ATM Security Threats in Check (Continued from Front Page)
EMV security measures. Card skimmers are small electronic devices used to record information in an otherwise legitimate transaction. The skimming device is placed over the swiping mechanism of an ATM and often looks like it is part of the ter-minal. Card not present fraud, such as seen with skimmed cards, is expected to account for $6 billion of the $9 billion dol-lars in total card fraud losses in the U.S. projected for 2018.
ATM Jackpotting
The Ploutus malware first seen in Mexico five years ago, entered the U.S. in 2018 with a wave of coordinated attacks on older ATM models. Jackpotting attacks often takes place in plain sight and can relieve an ATM owner of as much as $200,000 within a few minutes. Phony technicians, for example, can access ATM terminals as if they are performing a routine service, and attach a USB device loaded with malware to the mainboard or download the malicious software directly to the hard drive of the ATM. Later, another member of the group approaches the ATM, trig-gers the malware and calmly collects all the cash within the ATM as it is dispensed. Employees on-site where the ATM is located are often none the wiser to the scheme.
Smash & Grab Attacks
The more traditional form of ATM theft known as smash-and-grab attacks are common in the U.S. Glass store fronts are particularly susceptible to thieves who use trucks and SUVs to smash into retail locations and restaurants, and physically remove the entire terminal. Larger ATMs, such as island kiosks are vulnerable as well as some criminals have been reported to use heavy construction equipment to tear the terminal from its moorings and carry it away.
Explosive Attacks
More common in Europe, Africa and other parts of the world, the U.S. is beginning to see more ATM explosive attacks. In this type of attack criminals place an explosive attack to break open the ATM and remove the money located inside. These attacks
cause a tremendous amount of damage to the ATM and the building the terminal is located in, and in some cases can mean injury or even death to the criminal.
Combating ATM Threats
According to a new whitepaper, Improving ATM Security, famil-iarity with your ATM terminals is one of the best ways to secure cash and sensitive information as knowledgeable technicians have a better chance of spotting tampering. Card skimmers pos-ing as bezels, rouge USB drives and other suspicious equipment are easy to spot for trained technicians who are familiar with certain terminal models and locations.
Placement of ATM terminals can also have an impact on secu-rity. Soliciting a criminal activity report from local law enforce-ment prior to placing ATMs in the field can make terminals safer for potential customers according to ATM Safety and Security Tips published by the LAPD. Locations that are safer for custom-ers are also more secure for the ATM owners. The criminal activ-ity report can also help determine what type of security would best suit each location.
As threats to ATMs evolve so too do security measures. To keep your ATM terminals secure, explore the following security op-tions:
• Physical Barriers. Installing concrete pylons or bollards create a physical barricade around the ATM. Designed to sustain high levels of impact and prevent damage to store fronts and free-standing ATMs, these security measures help prevent smash-and-grab attacks. Bollards can help prevent smash and grab attacks
Other physical deterrents include ATM body armor that sur-rounds the terminal in steel plating and anchor kits. Armor may deter criminals trying to grab the ATM or from setting an explosive device to the terminal. Bolting the ATM to the ground provides an extra layer of security as most anchor kits are de-signed to withstand high impacts.
Keeping ATM Security Threats in Check (Continued from Page 4)
• Physical Security. Many attacks happen where the ATM is most vulnerable, the top cabinet. Upgrading locks and managing key access is a sound method of preventing unauthorized entry to the terminal, where the main board and dispenser connec-tions are housed. For high-risk locations, one-time code locks can be used to ensure only valid technicians are accessing the cabinet. The installation of alarms at ATM access points will no-tify site staff that the terminal has been breached, adding another layer of security.
Investing in security management software with remote diagno-sis or other monitoring solutions allows ATM owners and opera-tors to manage and monitor terminals in real time. Most security software contains features that scan for unusual transaction and/or service activity at each ATM and send alerts when suspicious activity is recorded. Anti-skimming and anti-shimming solu-tions are also available for high-risk locations.
• Update Software. The slow migration to EMV has left some ATMs in the U.S. susceptible to a variety of cyber-attacks. Install-ing software updates and security patches in a timely man-ner is vital to protecting the terminal’s operating system from unauthorized downloads of malware and skimming software. Regularly updating passwords and monitoring employees and technicians who have access to the ATM adds another layer of security.
• Video Cameras. Installing surveillance cameras acts as crime deterrent and helps protect both the ATM deployer and custom-ers. Video cameras can be installed at the site to monitor the ATM and surrounding area or on the terminal itself. Even when thieves wear hats, sunglasses, etc. those items can still act as identifiers for local law enforcement.
The proper combination of prevention strategy and technol-ogy can greatly reduce the risk to ATM terminals. To find out more about potential threats to ATMs and solutions available to protect them, get a copy of the new MVP Financial Equip-ment white paper, Improving ATM Security, by contacting Mark Smith.
About Mark Smith — A leader in the ATM industry for over 20 years, Mark serves as Business Development Direc-tor with MVP Financial Equipment, a U.S.-based full-scale ATM refurbishment and parts distribution company. He manages MVP’s VAR (Value-Added Resellers) program and provides resellers to financial institutions with a wide range of cutting-edge and affordable products and services that increase sales and provide customers with added-value.
Connect with Mark via email [email protected] or call415-483-1524 (Office) or 770-670-9095 (Mobile)
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Wondering how you can protect yourself and your employees from Identity Theft?
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Renova is a repair services vendor to many of the FSPA MEMBERS . Renova handles out-of-warranty commercial security equipment for the largest SDM 100, Department of Homeland Security, Municipalities, Regionals, etc. More importantly, Renova has been repairing for 4 of the larg-est financial institutions in the US on behalf of at least 4 SDM 100 integrator customers for the last five years. This capability to repair commercial security equipment used in banking environments is a very strategic tool. It now gives FSPA MEMBERS a distinct competitive advan-tage to (1) secure new banking customers and (2) enhance existing relationships more easily. Working with Renova:
FSPA MEMBERS can now easily maintain legacy technology utilized by the Banks (ie):Repair all out-of-warranty models of DVRs from Verint, 3VR, March and at least 50 other others (rather than use OEM services, or buy replacements). Average repair cost (excluding hard drive replacement) is about $475 per repair. Average replacement cost for these models is about $3,500. Repair over 600 different models of out-of-warranty high end Cameras utilized in banking environments (rath-er than replace them). Average repair cost is about $340 as compared to replacement cost of about $1,400. FSPA MEMBERS can now propose and provide a customized Advanced Exchange and Loaner Program for BanksFSPA MEMBERS can now provide Hard Drive Cold Storage and Certified Hard Drive and Data Destruction ServicesFSPA MEMBERS can now provide Video Retrieval Services FSPA MEMBERS can have confidence that all services above are delivered in Complete PCI Compliance
About FSPA MEMBERS Security Repair Services: All repairs are warrantied for 90 days.
The average turnaround time is about 5-7 business days. Expedites are available for a 1-3 day turnaround at a $100 expedite fee.
The repair costs are flat rate (no bench fees) with exception if new hard drive is needed. If a device cannot be repaired, there is no charge. And, 97% of everything received is successfully repaired.
Monthly reporting provided that includes parts repaired broken down by branch, part number, repair cost, lead time and savings vs. re-placement cost. FSPA MEMBERS can use this data to demonstrate the amount of money the customer has saved.
We encourage all FSPA MEMBERS branches to work with Renova. We are eager to assist FSPA MEMBERS in bidding on new com-mercial service agreements with financial Institutions, enhance and expand existing ones, and drive customer loyalty, service savings and…. Profits.
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Commercial Security Equipment Repair: a Strategy to Secure and Enhance FSPA MEMBERS Bank relationships
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ChairmanGene PolitoStrategic Consulting Associates6515 Dawn View Drive NEAlbuquerque, NM 87111Telephone: 505-977-1493Fax: 866-746-5510E-mail: [email protected]
PresidentFred WheelerAutomated Transaction Delivery2201 Aberdeen StreetKenner, LA 70062Telephone: 518-424-2637 E-mail: [email protected] Website: www.atm-worldwide.com
Vice PresidentGrant CaseCase Financial701 Weaver BoulevardAnoka, MN 55303Telephone: 763-323-1048Fax: 763-323-3374E-mail: [email protected]: www.casefi.com
Secretary-TreasurerCarl SchriberAbsolute Financial Services, Inc.2251 Destiny WayOdessa, FL 33556Telephone: 727-753-0233Fax: 727-753-0234E-mail: [email protected]: www.afsiatms.com
DirectorDavid PepinBranchServ4 Research DriveBethel, CT 06801Telephone: 203-403-4200Email: [email protected]: www.branchserv.com
DirectorDeanna HarmonHamilton Vaultronics 1050 N. Grove RdRichardson, TX 75081 Telephone: 972-994-0011 x102E-mail: [email protected] Website: www.hvaultronics.com
DirectorAlan WomackValueTec Financial Equipment 14590 E. Fremont AveCentennial, CO 80112Telephone: 303-905-7399E-mail: [email protected] Website: valuetecfe.com
Suppliers’ RepresentativeTabitha SansingEagle Pneumatic3902 Industry BoulevardLakeland, FL 33811Telephone: 863-644-4870Email: [email protected]: www.eaglepneumatic.com
Suppliers’ RepresentativeBryce GoodWashington Security Products, Inc.15712 Mill Creek Boulevard, Suite 22Mill Creek, WA 98012Telephone: 800-824-0685Fax: 425-338-3170E-mail: [email protected]: www.wasecurity.com
Executive Director of FSPAB.J. HansonTelephone: 919-648-0664Toll Free: 800-843-6082Fax: 919-648-06701024 Mebane Oaks Road, #273Mebane, NC 27302Email: [email protected]: www.fspa1.com
2018-2019 FSPA Board of Directors
FSPA Mission StatementThe mission of FSPA is to provide members of FSPA and their staffs with educational opportunities, exchange of information through conventions and seminars, continual communication between dealers and manufacturers, and to inform the members of social, economic and legislative issues. This will better equip members to serve their customers and to promote the proficiency of the security industry in an independent and professional manner.
This publication is intended to provide accurate and authoritative information on the subject matter covered and is distributed with the understanding that any author, publisher and distributor are not rendering legal, accounting or other professional services and assumes no liability in connection with its use.
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