Staff Survey 2012 Performance Indicators www.surveysolutions.co.uk Page 1Employee engagement index (EEI) scoreOverall engagement score :69/100EEI calculated from positive responses to these engagement questions : Q3:I am proud to say that I work for the GMC 81%Q4:I would recommend working for the GMC73%Q5:I speak positively about the services that the GMC provides86%Q7:I am committed to going the extra mile for the GMC 84%Q71:I intend to be working for the GMC in 12 monthstime 72%Q103:Overall, I am satisfied with working for the GMC77%Results show the percentage positive for each questionHow many of your employees are engaged?43% Engaged employees50% Passive employees7% Disengaged employeesEngaged employees give positive responses to engagement questions, while disengaged employees answer mainly negatively.Highest and Lowest Performing Sections of the SurveyMost positive1) Section 1: My understanding of the GMC 4.112) Section 5: The Way That We Work 3.943) Section 2: Our Values 3.92Least positive10) Section 8: Leadership and Management 3.6611) Section 11: Learning & Development 3.5112) Section 4: Managing Change 3.42Results show the average section scores based on mean ratingswww.surveysolutions.co.uk Page 2Employee engagement across your organisationLength of ServiceLess than 1 year 74 More than 1 year, less than 3 years 65 More than 3 years, less than 5 years 66 More than 5 years 71 Not Stated 57 DirectorateRegistration 74 Resources 72 Education 69 Standards & Fitness to Practise 69 Strategy & Communication 56 Continued Practice and Revalidation 62 Not Stated 65 Level1 EEI score not available for this groupAD 74 2 82 3 69 4 69 5 67 6 67 Not Stated 62 LocationManchester 73 London 61 Cardiff EEI score not available for this groupEdinburgh EEI score not available for this groupBelfast EEI score not available for this groupHome working / other location 86 Not Stated 61 www.surveysolutions.co.uk Page 3Employee engagement across your organisationAge16-24 78 25-34 70 35-44 67 45-54 72 55-64 74 65+ EEI score not available for this groupNot Stated 55 GenderMale 72 Female 69 Not Stated 52 Ethnic OriginWhite 71 Mixed Race EEI score not available for this groupAsian / Asian British 76 Black / African / Caribbean / Black British 73 Other ethnic group EEI score not available for this groupPrefer not to say 57 Not Stated 59 Ethnic Origin - WhiteEnglish / Welsh / Scottish / Northern Irish / British 73 Irish 71 Gypsy or Irish Traveller EEI score not available for this groupAny Other White background 57 Not Stated EEI score not available for this groupEthnic Origin - Mixed / Multiple ethnic groupWhite and Black Caribbean EEI score not available for this groupWhite and Black African EEI score not available for this groupWhite and Asian EEI score not available for this groupAny Other Mixed / multiple ethnic background EEI score not available for this groupwww.surveysolutions.co.uk Page 4Employee engagement across your organisationNot Stated EEI score not available for this groupEthnic Origin - Asian / Asian BritishIndian EEI score not available for this groupPakistani EEI score not available for this groupBangladeshi EEI score not available for this groupChinese EEI score not available for this groupAny other Asian background EEI score not available for this groupNot Stated EEI score not available for this groupEthnic Origin - Black / African / Caribbean / Black BritishAfrican EEI score not available for this groupCaribbean EEI score not available for this groupAny other Black / African / Caribbean background EEI score not available for this groupNot Stated EEI score not available for this groupEthnic Origin - OtherArab EEI score not available for this groupAny other ethnic group EEI score not available for this groupNot Stated EEI score not available for this groupSexual OrientationHeterosexual 72 Bisexual EEI score not available for this groupLesbian/Gay Woman EEI score not available for this groupGay Man 63 Other EEI score not available for this groupPrefer not to say 57 Not Stated 57 www.surveysolutions.co.uk Page 5Employee engagement across your organisationReligion and BeliefNo religion 70 Christian 74 Buddhist EEI score not available for this groupHindu EEI score not available for this groupJewish EEI score not available for this groupMuslim 80 Sikh EEI score not available for this groupOther 61 Prefer not to say 58 Not Stated 56 Do you consider yourself to have a disability?Yes 67 No 70 Not Stated 57 www.surveysolutions.co.uk Page 610 Most and Least Positive Resultswww.surveysolutions.co.uk Page 710 Most Positive ResultsAgree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. 1Q2 : I can see how my sections work contributes to the success of the GMC59 39 1 4.56 533 2 Q1 : I have sufficient understanding of the GMCs role and purpose 51 47 1 4.49 533 3Q30 : The people in my team are committed to delivering high quality work54 39 5 2 4.45 530 4 Q64 : I feel responsible for my own performance 51 43 3 21 4.42 533 5 Q74 : My workplace is safe and well maintained 41 54 4 1 4.34 530 6 Q35 : I can rely on the other people in my team 46 44 5 4 4.31 532 7 Q8 : I have an understanding of our values 29 65 4 2 4.20 532 8 Q16 : I have regular team meetings 36 54 5 5 1 4.19 532 9Q45 : In the last 12 months, I have not personally experienced discrimination at work from any of the following Patients, members of the public or other external contacts e.g. employers43 43 6 7 2 4.18 531 10 Q63 : I can see how my work contributes to the success of the GMC31 57 9 2 4.17 531 10 Least Positive ResultsAgree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. 85 Q39 : Everyone is treated fairly in the organisation 9 39 20 23 10 3.15 532 86Q26 : New projects and initiatives are well thought out before they are implemented5 33 34 21 6 3.12 529 87 Q54 : Directors interact and communicate well with staff 8 32 31 20 8 3.11 533 88Q94 : I believe I can develop my career as I would like, within the GMC10 29 29 25 8 3.09 531 89Q51 : There are effective processes for staff to make their views known to Senior Management9 32 27 23 9 3.08 533 90 Q93 : The GMC provides opportunities to work in different areas 9 30 28 25 8 3.07 530 91Q52 : The senior management team understand the issues that are important to staff7 30 33 21 9 3.06 532 92Q38 : There are enough opportunities to network and share ideas with people from other parts of the GMC9 29 29 27 7 3.06 533 93 Q70 : I do not need to work additional hours to get my job done 8 31 13 29 19 2.79 533 94 Q98 : I am asked for feedback on my manager 4 16 20 38 22 2.43 530 Questions 84-87, 100 and 102 have been excluded. Only includes questions with an 'Agree Strongly' to 'Disagree Strongly' scale. Scale : 5=Agree Strongly | 4=Agree | 3=Neither | 2=Disagree | 1=Disagree Strongly www.surveysolutions.co.uk Page 8Summary of Responseswww.surveysolutions.co.uk Page 9This shows the number of responses to the survey, for each classification. The percentages show the proportion of responses from each of the classification groups.Length of Service Count %Less than 1 year 118 22.1More than 1 year, less than 3 years 111 20.8More than 3 years, less than 5 years 109 20.5More than 5 years 188 35.3Not Stated 7 1.3Total 533 100.0Directorate Count %Registration145 27.2Resources 77 14.4Education35 6.6Standards & Fitness to Practise 194 36.4Strategy & Communication 58 10.9Continued Practice and Revalidation 17 3.2Not Stated 7 1.3Total 533 100.0Level Count %1 1 0.2AD 11 2.12 44 8.33 125 23.54 184 34.55 78 14.66 71 13.3Not Stated 19 3.6Total 533 100.0www.surveysolutions.co.uk Page 10This shows the number of responses to the survey, for each classification. The percentages show the proportion of responses from each of the classification groups.Location Count %Manchester 343 64.4London 156 29.3Cardiff 1 0.2Edinburgh 6 1.1Belfast 2 0.4Home working / other location 10 1.9Not Stated 15 2.8Total 533 100.0Age Count %16-24 26 4.925-34 260 48.835-44 133 25.045-54 68 12.855-64 17 3.265+ 2 0.4Not Stated 27 5.1Total 533 100.0Gender Count %Male 194 36.4Female 315 59.1Not Stated 24 4.5Total 533 100.0www.surveysolutions.co.uk Page 11This shows the number of responses to the survey, for each classification. The percentages show the proportion of responses from each of the classification groups.Ethnic Origin Count %White 411 77.1Mixed Race 7 1.3Asian / Asian British 16 3.0Black / African / Caribbean / Black British 12 2.3Other ethnic group 7 1.3Prefer not to say 55 10.3Not Stated 25 4.7Total 533 100.0Ethnic Origin - White Count %English / Welsh / Scottish / Northern Irish / British 366 68.7Irish 15 2.8Gypsy or Irish Traveller 0 0.0Any Other White background 30 5.6Not Stated 0 0.0Total 411 77.1Ethnic Origin - Mixed / Multiple ethnic group Count %White and Black Caribbean 0 0.0White and Black African 1 0.2White and Asian 5 0.9Any Other Mixed / multiple ethnic background 1 0.2Not Stated 0 0.0Total 7 1.3www.surveysolutions.co.uk Page 12This shows the number of responses to the survey, for each classification. The percentages show the proportion of responses from each of the classification groups.Ethnic Origin - Asian / Asian British Count %Indian 5 0.9Pakistani 6 1.1Bangladeshi 3 0.6Chinese 0 0.0Any other Asian background 2 0.4Not Stated 0 0.0Total 16 3.0Ethnic Origin - Black / African / Caribbean / Black British Count %African 4 0.8Caribbean 8 1.5Any other Black / African / Caribbean background 0 0.0Not Stated 0 0.0Total 12 2.3Ethnic Origin - Other Count %Arab 1 0.2Any other ethnic group 6 1.1Not Stated 0 0.0Total 7 1.3Sexual Orientation Count %Heterosexual 400 75.0Bisexual 7 1.3Lesbian/Gay Woman 5 0.9Gay Man 26 4.9Other 1 0.2Prefer not to say62 11.6Not Stated 32 6.0Total 533 100.0www.surveysolutions.co.uk Page 13This shows the number of responses to the survey, for each classification. The percentages show the proportion of responses from each of the classification groups.Religion and Belief Count %No religion 222 41.7Christian 182 34.1Buddhist 4 0.8Hindu 2 0.4Jewish 5 0.9Muslim 10 1.9Sikh 1 0.2Other 12 2.3Prefer not to say 64 12.0Not Stated 31 5.8Total 533 100.0Do you consider yourself to have a disability? Count %Yes 33 6.2No 473 88.7Not Stated 27 5.1Total 533 100.0www.surveysolutions.co.uk Page 14Summary of Resultswww.surveysolutions.co.uk Page 15Section 1: My understanding of the GMC Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q1 I have sufficient understanding of the GMCs role and purpose 51 47 1 4.49 533 Q2I can see how my sections work contributes to the success of the GMC59 39 1 4.56 533 Q3 I am proud to say that I work for the GMC33 48 15 3 4.10 532 Q4 I would recommend working for the GMC 30 44 17 8 2 3.92 533 Q5 I speak positively about the services that the GMC provides 32 54 12 2 4.15 533 Q6 I feel valued as a member of staff at the GMC 12 44 20 18 6 3.37 533 Q7 I am committed to going the extra mile for the GMC36 48 12 3 1 4.14 533 Section 2: Our Values Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q8 I have an understanding of our values 29 65 4 2 4.20 532 Q9 I know how these values apply to my work 25 61 8 5 4.05 529 Q10 My manager demonstrates and supports these values 24 51 14 9 3 3.83 532 Q11 Senior Managers demonstrate and support these values 16 47 21 12 4 3.59 531 Section 3: Sharing Information Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. I receive the information that I need about:Q12 Issues affecting the GMC 15 66 12 7 3.89 533 Q13 Issues affecting my department 19 61 11 8 2 3.87 532 Q14 Company policies and procedures 13 67 13 6 3.85 531 Q15 What is happening in other parts of the GMC 5 42 24 25 4 3.18 530 www.surveysolutions.co.uk Page 16Section 3: Sharing Information (continued) Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q16 I have regular team meetings 36 54 5 5 1 4.19 532 Q17Team meetings provide me with information to help me do my job effectively24 54 13 6 2 3.92 532 Q18 My manager keeps me up to date on my area of work 30 51 11 6 2 4.02 532 Q19 My manager involves me in local decisions that affect my work 28 41 16 11 4 3.77 533 Q20 My ideas and suggestions are valued by my manager 32 41 18 6 3 3.93 533 Q21 The most useful sources of Company information are : (please tick up to 3)Inside Info (Intranet) 71.5% (381)In Touch (E-bulletin) 19.3% (103)Team meetings 62.1% (331)Line manager 49.2% (262)Staff forum1.7% (9)GMC People 7.1% (38)Staff seminars 18.0% (96)Grapevine 34.9% (186)Section 4: Managing Change Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. The following types of change are managed well in the GMC :Q22 Changes to procedures and policies 7 49 28 14 2 3.44 529 Q23 Changes to the overall organisation 5 52 29 11 3 3.45 526 Q24 Changes at a local level, within my Directorate 9 51 24 13 3 3.49 525 Q25When there are changes to the overall GMC organisation, they are communicated clearly9 57 21 11 2 3.60 531 Q26New projects and initiatives are well thought out before they are implemented5 33 34 21 6 3.12 529 www.surveysolutions.co.uk Page 17Section 5: The Way That We Work Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q27 The GMC establishes clear priorities across the organisation 16 63 16 4 3.89 531 Q28 I am clear about the priorities within my Directorate 24 59 12 4 4.01 532 Q29 I am clear about the priorities within my team 36 50 8 4 1 4.15 531 Q30 The people in my team are committed to delivering high quality work 54 39 5 2 4.45 530 Q31 Internal processes and procedures help me to do my work 16 48 21 12 3 3.62 531 Q32 We have the resources to do a good job 19 42 15 18 6 3.49 530 At the GMC, there is an attitude which encourages:Q33 Good external customer service 30 57 9 3 4.12 532 Q34 Good internal customer service 20 51 16 11 2 3.75 533 Section 6: Working Together Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q35 I can rely on the other people in my team 46 44 5 4 4.31 532 Q36 I feel I am respected by the people I directly work with 36 49 10 4 2 4.13 533 Q37 My team works well with other teams in the GMC 31 50 12 6 4.06 529 Q38There are enough opportunities to network and share ideas with people from other parts of the GMC9 29 29 27 7 3.06 533 Section 7: Fairness and Transparency Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q39 Everyone is treated fairly in the organisation 9 39 20 23 10 3.15 532 Q40The GMC provides a good working environment for people from all backgrounds22 55 15 6 2 3.87 531 Q41 We value people with different talents and ideas 15 48 21 13 3 3.59 531 www.surveysolutions.co.uk Page 18Section 7: Fairness and Transparency (continued) Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. I think our policies and procedures are fair:Q42 For staff 15 57 14 11 4 3.68 532 Q43 For doctors 18 68 11 3 4.01 530 Q44 For patients and public 16 64 15 4 3.92 528 In the last 12 months, I have not personally experienced discrimination at work from any of the followingQ45Patients, members of the public or other external contacts e.g. employers43 43 6 7 2 4.18 531 Q46 Manager or other colleagues 41 38 8 8 5 4.02 529 Section 8: Leadership and Management Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. I am :Q47 Well led 23 47 13 13 3 3.75 532 Q48 Well managed 25 45 13 13 4 3.76 532 Q49 Well supervised 23 45 16 12 4 3.72 530 Q50I am confident in the way that Senior Management are leading the GMC13 53 23 10 2 3.64 533 Q51There are effective processes for staff to make their views known to Senior Management9 32 27 23 9 3.08 533 Q52The senior management team understand the issues that are important to staff7 30 33 21 9 3.06 532 Q53 Assistant Directors interact and communicate well with staff 16 43 21 16 5 3.49 532 Q54 Directors interact and communicate well with staff 8 32 31 20 8 3.11 533 Q55 My manager treats me with respect and fairness 43 40 9 5 2 4.16 533 www.surveysolutions.co.uk Page 19Section 8: Leadership and Management (continued) Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q56 My manager provides me with the support that I need to do my job well 35 39 14 8 3 3.96 532 Q57 My manager allocates work fairly across the team29 42 15 10 4 3.83 531 Q58 My manager recognises and praises my good performance 34 39 15 9 4 3.91 533 Q59 My manager involves me in decisions that affect the way we work 30 41 14 11 4 3.82 529 Q60 My manager supports me to find my own solutions to problems 35 42 15 6 2 4.00 533 Section 9: My Job Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q61 I have the information that I need to do my job 20 69 7 4 4.04 533 Q62 I am clear about my objectives and what is expected of me 25 55 12 6 2 3.95 533 Q63 I can see how my work contributes to the success of the GMC31 57 9 2 4.17 531 Q64 I feel responsible for my own performance 51 43 3 21 4.42 533 Q65 I find my job interesting and fulfilling32 43 15 6 3 3.94 533 Q66 My job makes good use of my talents, abilities and skills 25 41 17 12 4 3.71 530 Q67I feel responsible for suggesting improvements to the way that we work31 52 12 4 1 4.08 531 Q68 I feel that the future of my job is secure 20 47 20 10 4 3.70 532 Q69 My tasks and targets are manageable14 53 16 12 6 3.56 532 Q70 I do not need to work additional hours to get my job done 8 31 13 29 19 2.79 533 Q71 I intend to be working for the GMC in 12 monthstime36 36 20 5 3 3.97 532 www.surveysolutions.co.uk Page 20Section 10: Being at Work Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q72 The GMC is a good place to work 28 54 13 3 2 4.02 531 Q73 I feel physically comfortable in my working environment 28 53 6 11 2 3.94 531 Q74 My workplace is safe and well maintained 41 54 4 1 4.34 530 Q75The GMC is committed to helping staff balance their work and home life16 37 27 15 5 3.44 529 Q76 The GMC provides good opportunities to work flexibly 16 39 20 18 6 3.40 530 Q77I understand the level of performance I need to be successful in my role25 55 10 8 2 3.94 530 Q78My manager ensures I have the flexibility I need to balance my responsibilities at work and at home23 42 25 7 3 3.76 528 Q79 My performance is assessed fairly by my manager 26 48 17 6 3 3.87 531 Q80 Flexible working is handled fairly by my manager 22 43 25 7 4 3.71 529 Q81 My efforts are adequately rewarded 14 40 24 17 5 3.42 528 Q82I am paid fairly for the job that I do compared with the amount I could earn elsewhere for a similar role16 47 17 14 6 3.51 529 Q83 I am satisfied with the overall benefits package provided by the GMC 18 53 15 11 2 3.74 529 Section 11: Learning & Development Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q84My job is as I expected it to be, based on the information that I was provided during the recruitment process25 48 10 14 3 3.81 118 Q85I was provided with the initial on-the-job training that I need to do my job38 42 11 5 4 4.04 118 Q86 The induction training provided me with the information I needed 31 42 13 10 4 3.85 118 Q87My induction helped me understand the roles and responsibilities of the GMC33 50 9 3 4 4.04 118 Q88 I am provided with the ongoing training needed to do my job15 58 17 8 1 3.77 533 Q89I am provided with the training and development solutions needed to further develop my skills13 50 23 12 2 3.59 529 Questions 84-87 were only asked of employees who have been working at GMC for less than 12 monthswww.surveysolutions.co.uk Page 21Section 11: Learning & Development (continued) Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Learning and development opportunities are :Q90 Available to all 20 56 15 8 1 3.86 532 Q91 Tailored to individual needs 12 38 31 17 2 3.41 533 Q92I have the opportunity to undertake challenging tasks that stretch and develop me23 43 20 12 2 3.73 532 Q93 The GMC provides opportunities to work in different areas 9 30 28 25 8 3.07 530 Q94 I believe I can develop my career as I would like, within the GMC 10 29 29 25 8 3.09 531 Q95I have the opportunity to discuss my development with my manager on a regular basis18 48 17 14 3 3.63 532 The feedback provided by my manager on my performance is :Q96 Regular (not just at my annual appraisal)23 48 15 10 4 3.77 532 Q97 Constructive, clear and easy to understand 20 51 17 9 3 3.76 531 Q98 I am asked for feedback on my manager 4 16 20 38 22 2.43 530 Yes No Resp. Q99 I have an annual appraisal with my manager 96% 4% 531 Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q100I find that this appraisal discussion provides me with constructive feedback that I can use to improve my performance16 50 19 11 5 3.60 507 Yes No Resp. Q101 I have agreed a PDP with my line manager 67% 33% 529 Q100 only asked of respondents answering 'Yes' to Q99.www.surveysolutions.co.uk Page 22Section 11: Learning & Development (continued) Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q102 I find my PDP helpful in setting out my priorities for development 14 53 19 11 2 3.65 353 Section 12: Overall Agree StronglyAgree Neither DisagreeDisagree StronglyMean Resp. Q103 Overall, I am satisfied with working for the GMC 20 57 14 7 2 3.85 474 Q102 only asked of respondents answering 'Yes' to Q101.www.surveysolutions.co.uk Page 23