United Nations

UNPAN Online Training Centre

Usage Report and Statistics

2008 Session

(March 2008 - January 2009)

Thursday, 12 March, 2009

United Nations

Executive Summary Twenty-two UNPAN online training courses were on offer for the 2008 session which ran from March 2008 to January 2009. These courses were available in English, French, Russian and Ukrainian. During the 2008 session, a total of 1900 learners enrolled of whom 401 successfully completed their course. According to the contact details provided by learners:

• 84 per cent of learners were from developing countries • most learners indicated that they are residents of India, with 417 enrolments, and

the next largest group indicated that they are residents of Nigeria, with 210 enrolments.

• three-quarters of enrolments were male In 2008, a number of significant improvements were made to the content and delivery of courses offered by the UNPAN Online Training Centre. Feedback received by learners was overall very positive with reference to the content and delivery of the courses, as well as the help desk support provided. Access to courses as a result of poor Internet connections continues to be a problem for learners from developing countries.

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Table of Contents

Executive Summary........................................................................................................2 1. Introduction .............................................................................................................4 2. Participation ............................................................................................................4 3. Successful Completion Rates................................................................................5 4. Analysis of Learners...............................................................................................7

4.1 Classification by country - developing vs. developed............................................7 4.2 Classification by gender ........................................................................................8 4.3 Learners’ occupation .............................................................................................8

5. Feedback from Learners.........................................................................................8 5.1 Course content ......................................................................................................9 5.2 Technical aspects of the course..........................................................................10 5.3 Help desk function...............................................................................................11

6. UNPAN Online Training Centre: Administration ................................................11 6.1 Actions taken in response to the 2005-2007 Report ...........................................11 6.2 Key findings of the 2008 Report ..........................................................................12 6.3 Recommendations arising from the key findings of the 2008 Report ..................12

7. Conclusion.............................................................................................................12 Annex A Learners’ Occupation....................................................................................13 Annex B Learners’ Feedback.......................................................................................16

UNPAN Online Training Centre – Course Evaluation – Question 8 ...........................17 UNPAN Online Training Centre – Course Evaluation – Question 20 .........................39

Annex C UNPAN Online Training Course - Assignment I .........................................59 Annex D UNPAN Online Training Course - Assignment II ........................................90 Annex E UNPAN Online Training Course - Assignment III .....................................112

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1. Introduction This report will summarize the usage statistics of the UNPAN Online Training Centre 2008 session, which was between March 2008 and January 2009. It will give information about the learners enrolled, activities of the learners and feedback that they have provided. The Report will also note the administration of the UNPAN Online Training Centre, including actions taken in response to the 2005-2007 Report and recommended next steps based on the findings of this Report. Up until December 2007, UNPAN online training courses were conducted in sessions throughout the year: Fall, Spring, Summer and Winter. In total, five sessions of online courses were conducted between September 2005 and December 2007. In 2008, a single session was established and online training courses were made available throughout the year without interruption from March 2008 to January 2009. The number of courses was also increased from four to twenty-two and some courses were also made available in Russian and Ukrainian, in addition to the existing English and French. 2. Participation Since 2005, a total of 3371 learners have registered with the UNPAN Online Training Centre, of whom 860 successfully completed courses and received certificates. During the 2008 session, a total of 1900 learners registered. The table below details the participation statistics for each course offering.

NB: F = French; R = Russian; U = Ukrainian

Table I – Number of students enrolled in online training courses for the 2008 session

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3. Successful Completion Rates At the end of most course offerings there is an assessment to measure the learner’s overall performance. Each assessment includes at least 20 multiple choice questions that are randomly chosen by the system from a pool of questions. Learners were required to score 60 per cent or more in order to successfully pass the assessment. Some courses also included an assignment. All learners, however, were required to complete a survey about the course they had just completed. Of the 1900 learners who registered for online training courses in the 2008 session, 401 successfully completed their course.

NB: F = French; R = Russian; U = Ukrainian

Table II – Successful completion rates for students enrolled in online training courses

for the 2008 session

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UNPAN Online Training Courses: Enrolments and Completions by Course March 2008 - January 2009

0

50

100

150

200

250

300

350

01- 02- 03- 04- 05- 06- 07- 08- 10- 11- 13- 14- 15- 16- F1- R1- R2- R3- R4- U1- U2- U3-

Enrol. TotalCompl. Total

Chart I – Enrolments and completion rates by course for the 2008 session

UNPAN Online Training Courses: Enrolments and Completions by Month March 2008 - January 2009

0

50

100

150

200

250

300

350

400

March April May June July August Sept October Nov Dec Jan

Total Enrolments

Total Completions

Chart II – Enrolments and completion rates by month for the 2008 session

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4. Analysis of Learners

4.1 Classification by country - developing vs. developed According to the contact details provided by learners, 84 per cent of learners in the 2008 session were from developing countries.

Learners Classified According to Country Type

Developing84%

Developed16%

Chart II – Learners classified according to country type for the 2008 session

Most learners indicated that they are residents of India, with 417 enrolments, and the next largest group indicated that they are residents of Nigeria, with 210 enrolments.

Top 10 Countries According to Learner Origin

0 100 200 300 400 500

Cameroon

Ghana

Uganda

Bangladesh

Pakistan

Canada

Nepal

United States

Nigeria

India

Chart III – Learners classified according to country for the 2008 session

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4.2 Classification by gender As seen in the chart below, three-quarters of the learners were male.

Learner Classification by Gender

Female23%

Male77%

Chart IV – Learners classified according to gender for the 2008 session

4.3 Learners’ occupation Learners’ occupation varied considerably with reference to organizations and levels. Learners included heads of government business and e-governance, directors, CEOs, advisers for international relations, senior managers for information systems, ICT experts, consultants, engineers, programme managers, e-government coordinators, researchers, and technical directors. Please refer to Annex A for a summary of the various occupations represented by the learner group. 5. Feedback from Learners All course offerings included a survey that the learners were required to submit in order to successfully complete a course. The survey included twenty-two questions; twenty of them multiple response and two of them open text. Of the 1900 students enrolled in UNPAN online training courses for the 2008 session, 567 of them completed the survey. Detailed responses of the feedback received for each course can be found in Annex B. Below is a summary of the learners’ feedback (note: minimal editing was undertaken to the quotes in the following section (e.g., spelling) and only where it was essential to the understanding of the text).

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5.1 Course content Most learners:

• had previously participated in an e-learning course, and • had at least some previous experience or training on issues related to the contents of the

course that they had undertaken. Feedback Overall, feedback from learners was very positive and almost all students indicated that they ‘agreed’ or ‘strongly agreed’ with the following statements:

• I enjoyed participating in the course. • I would recommend this course to colleagues. • Information provided in the course was useful. • Sufficient time was allowed to complete the course. • The course content was well written. • The course language was easy to understand. • The course was a good length. • The course was easy. • The course was relevant to my work.

Almost all learners indicated that they would participate in other online courses organized by UNPAN. As indicated by the quotes below, many learners found the courses to be beneficial to their professional work, study, and understanding of governance and ICT, and were inspired to undertake further research or reading in the area.

I am really impressed with the simple introduction of themes and course goals. It was quite educational and I would definitely introduce this course to my peers at work. The graphs and diagrams were excellent, making a whole system readily comprehended. I really consider the course very interesting and helpful for my professional development. All the topics mentioned on the course help to understand e-government as well as the goals that countries must achieve in order to improve their efficiency while facing citizens’ problems. The content of the course is very interesting and enlightening especially for members working in the public sector of developing countries. It has enabled me to evaluate the system of e-government in my own country. The course contents are well structured in that it highlighted different important factors which included traditional structure of the government, strategies, priority impacts with basic requirements to citizens and Government … After finishing this course I have decided to explore the knowledge management area in a more advanced level. Excellent course material. Strongly recommend this class. Well written. Interesting and informative content - Excellent content presentation - Meaningful questions and exercises - Valuable examples, case studies and additional resources.

There were, however, some concerns about the length of the course. Unfortunately it is not clear from either the quantitative or qualitative data if the specific courses were considered too long or too short. It may, therefore, be of some benefit to research this question further.

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Suggestions Suggestions for the improvement of the course content included:

• the inclusion of more case studies and real life examples • making the entire text available in audio rather than just parts of it • making the text available in pdf, as a CD or in alternative downloadable formats • translating the survey into languages other than English

5.2 Technical aspects of the course Learners were asked to comment on the technical aspects of the course and course delivery and to provide details of any problems encountered. Many learners expressed satisfaction with the courses from a technical perspective.

UNPAN has exceeded my expectations with this course. A fantastic presentation and coherent links to valid and important documentation throughout the course. Congratulations !! It is a really nice course, easy to access the online documents, I never face any problem.

Almost all learners:

• described their Internet connection as good, with approximately an even split between those whose Internet connection was ‘good and fast’ and those whose Internet connection was described as ‘good but slow’;

• described their experience with computers and the Internet as either ‘intermediate’ or ‘expert’;

• described their English language reading skills as either ‘very good’ or ‘completely fluent’; • indicated that they did not experience any problems with reading the course content.

Feedback Technical problems encountered, such as difficulty in downloading web pages, accessing pdfs and long transition times between pages, seemed to be largely a consequence of poor access to internet.

The printable version was hard to obtain meaning, students had to read material off the Internet which creates some latency. Bandwidth resources are hard to come by in [my country]. I had difficulty in accessing some of the reading materials. Some pages were not loading. I did not have much difficulties but the Internet takes some time to open the required page.

Some learners expressed difficulty about registering through the UNPAN Online Training Centre home page and accessing the UNPAN Online Learning Centre and the assessment exam. This feedback was also reflected in the free text responses of the question concerning the technical aspects of the course. However, comments about access and insufficient time in which to complete the course or the assignment referred mostly to poor Internet connectivity.

Due to the slow internet speed the time limit was not sufficient. The majority of learners did not experience any difficulties and were very satisfied with the technical aspects of the course and of the course delivery. There was also a lot of positive feedback related to both the content and design of the courses they undertook.

It is good to have interactive course instead of written materials

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Suggestions Suggestions for the improvement of the technical aspects of the course included:

• Include pop up menus or tool tips that provide instructions on how to navigate the course. • Improve accessibility to courses through different browsers (e.g. Firefox)

5.3 Help desk function The feedback from learners on the help desk function was very positive. A total of 217 requests for assistance were sought from June 2008 to January 2009, with an average of 27 requests for assistance per month. Some of the feedback received included:

Thank you so much for your kind reply. I will check it and will be back to you if I will have any problem. Thank you so much once again for your kind support. Thank you very much for your response. I have successfully registered myself. I early appreciate your good cooperation. I have been sending the problems what I have got so far to my coordinator. Every online course, in any way, for example lay out, looks different. But I got no problem regarding the technical aspects. The prompt replies from the coordinator that I got during the earlier days were really inspiring ones. I think the UNPAN Online Learning Manager replies efficiently to my queries. I was not able to access a particular module. However, when the same was brought to the notice of authorities, a quick action from their end enabled me to access the module and I could finish the course within the scheduled time. I appreciate the assistance that I get from the technical assistant.

6. UNPAN Online Training Centre: Administration The following is a summary of significant changes to the format, content and delivery of UNPAN Online Training Courses

6.1 Actions taken in response to the 2005-2007 Report

• The contents of a number of courses were reviewed and revised to check the course content and proofread to correct the grammar errors.

• A number of courses were also up-graded to an interactive format to improve the delivery of course material and learning outcomes.

• The Compendium of E-Government Innovative Practices was linked to the latest version of the compendium under ‘Handouts’ section of UNPAN Online Training Centre.

• The UN E-Government Readiness Knowledge Base was linked to the knowledgebase under ‘References’ section of UNPAN Online Training Centre.

• Some courses were translated into languages other than English (i.e., Russian and Ukrainian).

• Certificates were made available online.

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6.2 Key findings of the 2008 Report

• Feedback indicated that the content, format and delivery of UNPAN online training courses continues to improve.

• Learners would like greater availability of courses, including associated documentation (e.g. assessment, survey) in languages other than English.

• Whilst learners are very appreciative of the resources currently available for download, even more have been requested.

• Better access from diverse browsers – i.e. reduce the dependency on a single browser. • Learners are pleased that the certificate is now available online but would like an improved

version.

6.3 Recommendations arising from the key findings of the 2008 Report

• Investigate the reason for relatively low completion rates. • Obtain a clearer understanding of learners’ concerns with the length of the courses (i.e., are

they too long or too short?). • Promote UDUTU based courses above other UNPAN online training courses. • Review and revise the UNPAN Online Training Centre home page. • Translate existing courses and surveys into different languages (note: this task is currently

underway). • Maintain the helpdesk function but check the email contact details given as most queries

are received via unpan@un.org which increases the turn-around time. • Provide clear and easily accessible instructions on how to navigate the course (e.g., use

pop ups). • Improve the format of the online certificate. • Make the reading materials available to download in alternative formats (e.g. pdf and CDs)

so as to accommodate non-broadband users. • Consider increasing the time limits of the course (currently sixty days) and the assessment

(currently forty minutes) so as to better accommodate learners in countries that have poor Internet connectivity.

• Modify the assessment structure so that the learner is able to re-take the quiz as often as required.

7. Conclusion In 2008, significant improvements were made to the content and delivery of UNPAN Online Training Courses. UNPAN online training courses are moving to a new application host in 2009, which is likely to even further improve the delivery of these courses and resolve some of the concerns raised by the learners and facilitate the implementation of some of the recommendations made in the 2008 Report.

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Annex A Learners’ Occupations

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Learners’ Occupation Listed below is a summary of the various occupations as noted by learners. Please note: occupations are listed without editing. However, repetitions of occupations were consolidated. Account Relationship Manager Additional Director admin manager Adminsitrative Assistant adviser adviser for international relations Assistant Director Assistant Executive Director Assistant manager Assistant Programmer asst. prof. Asst.Mission Coordinator CEO CHIEF OF CONTRACTS Chief Specialist Communications Specialist community specialist Consultant Consultant - IT Infrastructure Consultora Proyectos TIC Credit Controller Deputy Director Development Specialist Director Director for IT Director General Director, Area Development District Informatics Officer, DIO Dr editor E-Government Coordinator e-Government Coordinator Guatemala eGovernment Development Officer e-Government National Director Electronic Engineer Engineer Evaluation Officer Executive Director Expert Faculty Associate Finance Controller First Secretary Full Time Professor Gender Advocate General Secretary General Secretary & Co-Founder Government Chief Information Officer Graduate Student H.R. Consultant Head--Govt Business & eGovernance HR Manager Human Resources Development Consultant

i.t technician ICT for Development Advisor ICT Policy Consultant ICT Project Supervisor Information Manager Information Systems Officer IT IT Expert IT Manager IT Specialist IT Specialiste ans Learning Manager Joint Commissioner (Transport) Judiciary Interpreter Knowledge Coordinator - e-Governance LAN/WAN Specialist Land Use Planner Lead e-Government Specialist Lecturer Manager Manager-Customer Relations MBA Student md/ceo National ICT Coordinator Office Assistant Phd of LAw PhD Student Police Officer Pollution Control Officer prinicpal officer Professor Program Associate Program Manager Program Officer Programme Analyst Programme Asssociate Programme Manager-Knowledge for Development (ICT) Project Administrator Project Assistant Project Manager Project Officer Public Sector Managing Director LATAM Research Assistant Researcher Reverend Scientific Officer Second Secretary Senior Assistant Secretary Senior Expert Senior land use Planer Senior Policy Advisor Senior System Analyst

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Senior Technical Director sennior officer for Stability pact office Social worker Sr GIS Engineer Sr. Manager (Information Systems) Sr.Manager Student student analyst Student in business administration

Sub-Director System study and Programing Team Leader System Study team leader Systems Analyst Tax Inspector Team Leader in Police Monitoring Technical Director Webmaster

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Annex B Learners’ Feedback

Questions 8 & 20 of the Survey

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UNPAN Online Training Centre – Course Evaluation – Question 8 This summary of learners responses below are displayed without editing (i.e. without correcting typos, grammar errors etc.). Where there has been repetition, statements have been consolidated. 01 Building a Community of Practice for Electronic Governance qu 8 Do you have any comments related to the course content? • informative - triggered my personal interest in joining related expert groups, projects and activities • A little limited. • After this course I have had opportunity to know more initiatives organized by ONU to improve to

Government, people, and other institutions to develop eGovernment strategies in their countries. • As a post graduate student of Public Policy and Administration, like the way the course was broken down

and will take more courses with Unpan. • Course content were extremely helpful. I am currently enrolled in four other courses and I do plan to

complete all the 16 courses written in English • Course is excellent in enhancing knowledge • Courses are very interesting. As such courses are not available here. I think it will increase my

professional career. • EXCELLANT CONTENT SAME KIND OF COURSES ARE CONDUCTED BY ADBI . • excellent • good • Hermetic concepts, sometimes hard to understand. • I am really impressed with the simple introduction of themes and course goals. It was quite educational

and I would definitely introduce this course to my pears at work. • I found the course very interesting. I will take other courses to increase my knowledge and open new

horizons in my career. • In this course region specific concern should also be addressed. • Initially, I had difficulties trying to understand the scope of this course. I couldn't find any preliminary

ionformation indicating the types of activities that would be carried out. The way I see it, it's simply a slide show presentation without any additional interaction.

• It very good and capacity building. • It was Good • it´s very good to understand the cooperation and organization between agencies, also The Un and

academic community. • Its good. • It's quite good to learn it from slides. It'll be much better with more pictures and cases. • nice course i always enjoyed it, it simple, and easier to understand • no comment • Not yet! But all the reading assignment were in PDF format. Tha's godd too since we can study in leisure

time without internet connection as well. I am a little interested about the assignment (say written and exam) which further motivates us to be acquainted with the local context, if written assignment are desined accordingly. As such this time, I am learning Microfinance, blended course, I found it really interesting. From the assinment of the course, I am learning about its practice in Nepal.

• Please I would like you to make the "view module" more accessible. Sometimes it takes a while to open and may even hang the internet connection. Would be there certificate of completion for each course? Thank you for the opportunity to learn Best regards, Olufisola

• satisfactory. The method is okay. • The course content is very educative. • The course is an eye opener to me having realized that through the use of e-governance the government

can still appear caring and sensitive to the plights of the governed. • The graphs and diagrams were excellent, making a whole system readily comprehended. • The Screenshots are not clear. If we get to click and actually see the web pages right inside the course,

it will make more sense. • This course is very attrective threfore i do not find any comment and weakness in period of reading this

course.

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• This is an interesting set of material. • Very informational. • Very useful and concise • well prepared

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02 Decentralized Governance qu 8 Do you have any comments related to the course content? • Some case studies are too long and should be replaced by their summarised versions as "mini cases" -

There is a wrong audio recording in both assessment tasks in Module 4 (slides 6/8 and 7/8) • Additinal/estra resources can increase the effectivness of the courses. • Content was good, visuals were excellent, would like to be able to download some of the visual

diagrams, very useful to recall the course content • course content is excellant one .it cover all th aspects and attributes of the subject. case studies are

informative and can be emulated . • Course content was good. • Decentalisation is a new learning topic for me even I have worked with aspects of it through agriculture

development for many years. This course gave me more comprehensive understanding that is very useful for me

• difficulty in downloading the reading documents. • Excellent content! • excellent course ! Congratulation to UNPAN. I am really impressed with this course, the depth of

information, best practices, examples and details, was really breathtaking. I will definitely refer this course to my colleagues and friends.

• Excellent techniques and strategies. Great resources. Course quality is excellent. Information and the reading material provided in the course were very useful.

• Extra reading material was useful • I found some difficulties when browsing the Pdf files so please what is happing there? • I had difficulties moving from Module to Module until I figured out that I have to mark them as complete

before accessing the next one. Thank you very much. The material is very comprehensive and a good reference. However, it would be good to have the whole course as a handbook in pdf format for future reference.

• It is a very good course. The information is well presented. It is clear and the modules are very nicely done. It could be interesting to have experiences or cases from other regions.

• Its a pleasure to write about this course. I found this course very well design, user friendly and with a technical insights of the decentralisation. The only comment is - this course is very good for begnniers in governance, UNPAN should expend their arena in terms of country specific, providing more insights on technical aspects of devolution and fiscal decentralisation, such as resource convergance, sectoral and intersectoral plan convergance.

• no comments • No, But my congratulations because presentation with figures, interactive ilustrations produces a fun way

to learn about this topic. • Some issue with the module. It would freeze constantly. • The course is very benefitial, but the time is rather short. • The course is very rich with information, it help a lot to understand • The UNPAN course is very educative. because the methodology is simple and anybody could read and

understand. Thank you so much for the opportunitiy. Shehu Salisu J Secretary ITF-SIWES Coordination Centre Ahmadu Bello Unirsity,Zaria Kaduna State-Nigeria +2348037867746 shehusalisu@yahoo.com

• This course develop my knowledge on decetralization policy adopted in other countries. The steps and policy required for decentralization.

• this course is very good • very good • Very Good • Very interesting course. Thank you. • well organised, it helps trained and guides so much • Well structured and informative

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03 E-Government Interoperability qu 8 Do you have any comments related to the course content? • contents may be rich to some extent . • Enjoyed the course. Course was well written and the course material was extremely useful. • Excellent content. However it would be wonderful if the entire contents are available in pdf format for

available for printing for future reference. • good • great course • I could not access the final examiniation in this course. • I could not fully access all the reading materials. • It is very interactive and knowledgeable to know about GIF and SOA. • met international standard, if well organised and published. • -no readings & no audio available; -could benefit from case studies to illustrate concepts and processes

coovered; • Very useful • Yes, I would like to find more examples, expiriencies about interoperability and its aspects.

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04 E-Government – What a Government Leader Should Know - Introduction qu 8 Do you have any comments related to the course content? • suggest changes from "history if ICT" (seem irrelevant) to "current ICTs" (quite important) used in public

administration; - avoid current "basic" quiz and its passing/failing idea and replace it with more "applied" type of questions to stimulate thinking (eg. what kind of ICT are being used in your department? how would you describe eGovernment development stage in your department/country? compare practices in your department with those presented in XYZ case, etc.)

• Course content is extremely relevant and enhances domain knowledge of E-Governance practitioners • course is very good but i find only one think the subject is good but font size is not good. when we

reading we have to force to read its not easily readable on some places, otherwise course is excellent • Course is very interactive. I am enjoyed to participate in the course. • Course was simple and easy to understand. The audio for some modules was not working • Course was very good and better learning experience. The graphics are quite effective and creating

interest to learn. Different medias are provided appropriately. • Course content is good. • Excellent course content with precise information. • Excellent! • Excellent,worthy • good and lucid • GOOD CONTENT.EASY TO READ AND REPRODUCE. • Good course • Good course content. • I am enjoying on the first task and refreshing myself. I found the reding materials were very much helpful

and I am eager to find the process of developing skills in developing such online/distance learning material. If possible please inform me for your help.

• I am finding this course very interactive and interesting. I am at level two as of now. thus, i will be able to comment on this after completion of course.

• I do not find any comment thank you. • I had a wonderful experience participating in the course. • I really consider the course very interesting and helpfull for my professional develpment. All the topics

mentioned on the course help to understand e-government as well as the goals that Countries must achieve in order to improve their efficiency while facing citizen´s problems.

• I think the course content was well written and I am sure my understanding of it can be just above average.

• I think the following should be included as there are some participants like me who are trying to learn from developing countries experiences in introducing e-government in the own country. The following could be helpful 1. Case studies from developing countries (good and failure) 2. Developing an experimental project on the issue. 3. Technological aspects like how a submarine cable can help the government to introduce e-government (from the Management aspects)

• In some cases it doesn't tell, that course participants can select more than one answer in taking the exam. It should be made clear that in some instant more than one answer is allowed.

• interactive learning. • it has been an interested course so far. congratulations. • It is a concrete course to the guys who are in IT sector and handling Government Sectors. • It is good learning experience • it is very intresting i do not find any comment. • it was very good • It's good. I am finding it interesting. I would recommend the course to others as well. • It's really easy reading content. • It's very educative and i will recommend to friends and colleagues to enrol • Most relevant - we must all believe in participative governance, tomorrow's ours. • No Comment. I like the content of this course because I learnt new and usuful information about the

evolution of technology and e-government. • No comments • No, its OK.

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• None. I learned a lot • Official Certicate Documentation should be provided for future reference. • PDF documentation is not complete (Security and Risk Management and Business Continuity are

missing) • So nice, well organised • Some more case studies can be given • Some more questions, case studies can be provided in each module/sub module • Some screen shots can be added to further differntiate between DMRS and GIS. • thanks • The content of the course is very interesting and enlightening especilly for members working in the public

sector of developing countries. It has enabled me to evaluate the system of e-government in my own country, Jamaica.

• The course and the contents are very good and self explanatory even for beginners. I am very happy to find an efficient content in a summarized way, that can make me understand the basics related to the technology and its use for purposes, that lead to make our day to day life easier.

• The course contecnt is well organized and informative. It Provides good learning on eGovernment • The course content could be more in-depth, otherwise overall the presentation is extremely good. • The course content has been designed properly. However, the course on “Government online and e-

government” was not very clear to me so far as the difference between the two terms of the course name are concerned.

• The course content has been designed properly. However, the course on “Government online and e-government” was not very clear to me so far as the difference between the two terms of the course name are concerned. The last module –Risk Management-has some confusion in item 4-Quantitative vs Qualitative approaches. (Page-57) The second definition, I think, pertains to qualitative approach. However, it has been printed as “quantitative approach”

• The course content is very interesting and rewarding as it provide universal truth that serves both in developed and in Developing countries which are undergoing Political and Economical,and other required Social reforms for better improvement of the living standard of its citizens.The courses teaches both leaders and citizens informing them what is required and what to be done for the betterment of their future.

• The course is very interesting because almost everything ranging from registration of students, Banking, business and procession of government activities is online. also the administrative unit of the University is been automated.

• The course matter is enough but still something like- what extent of Public Participation required in success of e-Governance and is there any kind of training or awareness programme required for common man, so they are effectively use e-Government Services.

• The course, part I, I found very informative. But sometimes, I found difficulties while browsing the rerources. Briefly saying, course content is very very good, specially for the beginers in IT. I am really enjoying it by reading it and teaching/encouraging others including my Mastering students. Its because we are lacking human resource in the field of ICT, quality education and good or e-governance.

• The document was highly informative & can be used as reference document • the last two models I couldn't get the reading material but I searched on the net for that • Ther is no cmment This corse k is ver good for learner which are begining to learn on line courses. • There is too much information to be digested in too little time, especially when one has to also be at

work. • There should me more examples which are not only revolving around the US but also covering other

parts of the world • THEY ARE EDUCATING • This course is excellent for understanding of e-government. It has given me very knowledgable

resouces. Now my understanding about e-government is better than previous. • This is an excellent service to the professionals in public administration. I am finding the content very

useful. Thank you! • Useful and interactive. • Very good effort from UNPAN to leverage the competence of professional involved in e-Government

initiatives • VERY INFORMATIVE • Very tidy and clear

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• Wonderfully designed • Yes I do: It is a very good and complete vision of e.goverment. Even for IT people, the content is a very

good abstract.

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05 E-Government – What a Government Leader Should Know - Tactical Aspect qu 8 Do you have any comments related to the course content? • Course content was good but a little more technical • Excellent curriculum. • I found the content is very relevant for people like us. I am currently working on experimental project on

e-governance in local goverment and service delivery at the door steps to the rural people. I learn many things and I have improved my proposal on the basis of some idea I got from the first part.

• I have no comment. • I think the course content is very good and informative. • I would like that the whole of the presented text could be heard in my computer and not only some of the

segments. • I would recommend to develop more 'creative' questions for the final assessment. From my perspective,

they too closely follow the reading material provided for this course. • intresting course • No but if you try to enroll in some university it will be benificial for all country. Especially in indeveloping

country • No Comment. • No. The course is well designed • -overall, somewhat "dry" content without examples and mini cases that would help learners to relate

theory to practice (eg. show samples of failed and successful government portals) - In module 4 slide 8/9 – it seems strange that “review” is not a part of the process of building a real-time organisation (should replace a “linear” type of process with a more “cyclical” one which includes "review")

• Some real case studies need to be provided • The content is very up-to-date and del with current advances in e-government. Therefore, I find it very

useful. • The contents are really informative • The cources providing by UNPAN are excellent and i feel very proud to learing new cources from

UPAN.And also I am abel to getting excellent study resources from you to enhance my knowledge . thank you

• The Course content is well researched and relevant to E-Governance. • The course is good • The course is very interesting • This course is very much interesting for me. • USEFUL AND INTERACTIVE. • Useful. • Very good and we will proposed it as standard learning for our government CIO in near future. • Very well organized • Well presented

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06 E-Government – What a Government Leader Should Know - Strategic Aspect qu 8 Do you have any comments related to the course content? • e-government transformation could go beyond e-procurement; - as in part I and part II, there is a need

for suitable exampleas and mini-cases to illustrate theoretical concepts in practice • A good course outline and content. It is relevant to what is happening in the world now. • a very good course. not only enhances knowledge.. but also changes the perspective of thinking... • Contents meet their objectives. More examples should be included from the countries across the globe. • Course content is fine as I am a bigginer on this issue. But it would be better if the reading materials are

explain with flow chart that are used in each online module. • Course materials give clear idea about e-Government. I would like to thanks UNPAN team for organizing

such a nice course. • Dear sir, As I have felt, I find the summary of each lesson missing in form of file which can be

downloaded by the participants. The course should include the course CD that has to be delivered by the organization free of cost at the participants door as it is provided by the ADBI (Asian Development Bank Institute, Japan) while offering the same kind of distance learning course. Offering CD will make it easier for the participants from the developing country to go through it if they are using dialup connection to assess internet in their home. Thank you, Regards, Rajesh

• EASY TO KNOW. • Excellent course material • Good Course content • I do not find any comment. • it is execllent and will organized • No Comments. • Not yet. • Some more real time case studies need to be provided • Some spelling mistakes are found here and there. Try to rectify, else it is an excellent course. • The assessment though difficult, it is very important to know the performance. • The contents were very informatory. It would be good if some case studies on successful eGovernment

projects are included in the course. • The course content is very detailed and well prepared. • The course content was good and easy to understand • The course contents are well structured in that it highlighted different important factors which included

Traditional structure of the Government, strategies, priority impacts with basic requirements to citizens and Government like economic, social, security,law and regulations, Data Electronic management and Administration as well as relationship with enterprise and developmental partners. Actually the course content bring the entire society together and draws close attention to knowledge and sharing other resources for future development as a means of correcting past mistakes i.e what was not done that could have been done-re-structuring and making correct analysis from lesson learned. All in all, all these can be achieved with the advancement on the IT system acquired.

• very good content • very slow

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07 Introduction to Electronic Government qu 8 Do you have any comments related to the course content? • Excellent, well designed, and easy to understand. • I’m currently writing my Master’s thesis where trying to figure out the extent of correlation between ICT

and Public institutions Performance in Georgia. Glad that during primary research I figured out about UNPAN course – it helped a lot for summarizing main ideas regarding the benefits of digital government.

• informative. • it is exllent will organized • it is very good • Nice course!! contents are well organised • No comments. • None really except that I was hoping for a lot more course material. • The content was very good as to touched upon all esential requirement for implementing e-government. • The Course material is brilliantly put together. Very educational. • Very good content and open my mind to others ideas • Well prepared.

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08 Knowledge Management in Government Organization qu 8 Do you have any comments related to the course content? • basic/introductory level course on KM; - generic rather than government specific; - good coverage of KM

concepts; • a bit long though well organized and presented. I find it a bit difficult to download the course content. • A pdf version of entire course would be a great help as a reference material. • After finishing this course I have decided to explore the knowledge management area in a more

advanced level. Excellent course material. Strongly recommend this class. Well written. • i believe that this course was very well organized and the information was presented in a easy way for us

to understand. • I enjoyed this course, a modern topic like this is very usefull today, importance of knowledge

management in politicians will bring more power for right decision makings • I'm a lawyer, brazilian BAR associated, post-graduating in Public Administration, so I took this course as

a complementary for my studies and I am very pleased. The content is very well structured. A very important aspect for me is that the reading material always indicates authors and books for additional consultations. I am already looking forward the next course and it would be nice finding something about Ethics.

• interactive and good presentation. • its a great opportunity for the midlevel officers of developing countries like me.this should continue to

benefit to its beneficiaries. • nice course, well organised • No comment for now. • Nothing Specific. • The course content is clear and logical. The foot notes allowed me to search for further readings in the

internet. The assessment and evaluation questions are also good. • The Course content is very relevant to the changes that have been occuring in Public Administration and

Knowledge Management. • The course is an excellent method of giving public servants on-the-job training which would really go a

long way to transforming the knowledge management and processes in the public sector. • The course is really need of the hour for those who have involved in Public Government Sector • The course was very good and it's a challenge me to set Kowledge Management implementation a goal

now on. I wish this was a continuing course after these basics. Thanks • The printable version was hard to obtain meaning, students had to read material off the internet which

creates some latency. Bandwidth resources are hard to comeby in Uganda • Very Educational.

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10 Ontology, Semantic Web and Electronic Government qu 8 Do you have any comments related to the course content? • I really appreciated and happy for attending this course it play an important role in developing my career • if it can be made more interactive. • no comments • suitable for ICT specialists only • the course content is too short.

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11 Public Administration Illustrated qu 8 Do you have any comments related to the course content? • Course is not available in reading format - that is in PDF so it is difficult for me to get hard copy of this

course. • I missed more information about some of the diagrams. Some of them are complex and needs more

information. • Interesting approach to presenting the learning material. • Is good for someone with substantial experience and background in public administration, not for a

beginner to the subject. • none at all • One could allow an easy method to print the material, I tend to prefer a hardcopy than working on the

screen. • THE COURSE IS RELATED TO MY COURSE OF STUDY • the course is relevant to my work and is very interesting. It has been explained in a simple way and

understanding. • The course's presentation is very good and the visual is outstanding. It gives the reader easy glimpse of

the topics.

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13 Results-Based Monitoring and Evaluation for MDG Implementation qu 8 Do you have any comments related to the course content? • Interesting and informative content - Excellent content presentation - Meaningful questions and exercises

- Valuable examples, case studies and additional resources • I think the course content is pretty good and well arranged. • its all ok • PowerPoint Presentations were not running. • Though the course is one presentation style. If readings in pdf format provided then it will be more useful.

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14 Strategic Planning for Electronic Governance qu 8 Do you have any comments related to the course content? • Easy to understand and very informative • excellent and nothing less! • Good and very important • I am highly impressed by the way you organised it. keep it up wishing you Almighty God guidance • i appreciated the content of the course, it will b great helpful 4 my career • informative • no comment • Not that much additional readings. Would like more literature to deepen some aspects of the course. • planning process nicely illustrated with examples and cases of best practice • The cousre should include more real life examples, case studies. • very useful and interactive.

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15 Structures and Processes for Implementing and Operating e-Governance qu 8 Do you have any comments related to the course content? • I am highly delighted for obatinig your certificates • introduces basic concepts and processes; could benefit from case studies illustrating these concepts and

processes; • the course content is comprehensive and easy to understand • very easy course. • well done!!!

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16 Workflow and Business Process Management for Electronic Government qu 8 Do you have any comments related to the course content? • content could be extended and some case studies added • iam satisfied • It was good that course content was provided in a ppt. • its good • Module 0 has API problems • Strongly suggest a quiz at the end of each course and a minimum score for pass before any participant

can mark it as course "completed" status • the course content is very lucid and simple to understand • The Course content too short in its presentation. • to be updated acorrding to new technology and techniques in business process management. • Well crafted and written. The presentation is superb and the people behind this should be commended.

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F1 L'ethique professionnelle dans le service public en Afrique qu 8 Do you have any comments related to the course content? • Quelle que soit la qualité d'un texte régissant l'ethique professionnelle, son application ne vaut que ce

que valent les personnes chargées de l'appliquer et de le superviser. En générale les textes juridiques et reglementaires régissant l'ethique existent dans la quasi totalité des pays d'Afrique et sont de bonne facture (souvent des copies de textes européens), ils n'ont à ma connaissance jamais empéchés le népotisme, la corruption, le favoritisme, les connivences et les abus de biens sociaux. L'existence de ces textes peut rassurer le citoyen moyen et meme servir de base à des réclamations de la part de citoyens ou de pression de la part des médias et de la société civile, mais la solution à ces problemes réside dans la formation de l'esprit citoyen et donc tous les efforts devraient se concenter sur l'éducation nationale par le choix des programmes et la qualités des enseignants et éducateurs.Une fois ces résultats atteints, effectivement les textes d'ethique professionnelle ou de déontologie serviraient alors de références ou de lignes de conduite eventuelle devant des cas particuliers, à des fonctionnaires integres connaissant leur fontion, leurs devoirs et leur role dans la promotion du bien etre social, quel que soit le poste qu'ils puissent occuper.

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R1 Электронное – правительство - Глава I. Введение qu 8 Do you have any comments related to the course content? • content is good • Everything was good

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R2 Электронное – правительство - Глава II. тактический Аспект qu 8 Do you have any comments related to the course content? • content is good • Everything was good

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R3 Электронное – правительство - Глава III. Стратегический Аспект qu 8 Do you have any comments related to the course content? • It will be great if you can update course content with recent trends, like UN E-government survey 2008.

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No feedback was provided for the following courses Russian • R4 Управление Общественной Собственностью Ukrainian • U1 Электронное Yправление - Глава I. Вступ • U2 Электронное Yправление - Глава II. Тактичний Аспект • U3 Электронное Yправление - Глава III. Стратегічний Аспект

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UNPAN Online Training Centre – Course Evaluation – Question 20 This summary of learners responses below are displayed without editing (i.e. without correcting typos, grammar errors etc.). Where there has been repetition, statements have been consolidated. 01 Building a Community of Practice for Electronic Governance qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • As mentioned above, I found it a little difficult when I encountered a cryptic language, too technical for

me. But some concepts were clear and very useful. • At the initial stage i was a bit cofused but i was able to catch up later. • Did not experience any difficulty, however I do enjoy the way courses such as Decentralized

Governance, Knowledge Management in Government Organization and E-Government Interoperability is set up with the reading materials listed.

• Excellent use of Technology • good • I had difficulty in accessing some of the reading materials. some pages were not loading. • I have no problem while taking this course. • i think the way of interactive course is more effective than the reading one thank u any way • I would say that the course is well done. as part of the MCDI (Mediterranean City Development Institute)

I would encourage all my colleagues as well as our partner municipalities to visit UNPAN and try to take these courses. One advise would be that UNPAN should be better publicized so Municipalities and small cities throughout the world can really have access and profit from your vast content and best practices. Great Page !! Congratulations Delina Shoshi

• Just a bit challenged with regards to navigating and accessing learner tools, like I wanted to provide personal experiences and insights, but there might be some incompatibility somewhere. Is it because of my browser?

• learning manager is responding faster, i enjoyed attending this course • May be later. This is my first course and could not give objective assessment at this time. • No for the moment. Tks. • No problems encountered during the course • No technical problems. Thanks for the resource, and I would like to learn more about e-Gov. • None • not at all • Not viewable (easily) on a Mac. • Not yet. • Please I would like you to make the "view module" more accessible. Sometimes it takes a while to open

and may even hang the internet connection. Would be there certificate of completion for each course? Thank you for the opportunity to learn Best regards, Olufisola

• Pop up menu or tool tip should be attach on how and where to begin. • Some courses like this one has no any exam, else survey. In other course "what the government leader

should know- Introduction I had a problem in my last examination. Thank you. • Some observations: 1. I could hardly access to data to enter some corrections in my personal profile,

e.g., my first name is "Rogelio", but when I enrolled I mistakenly entered "Roglio". I could not change it. There's no guide as to how to correct it. 2. I am sure how to go about the Quiz setions, there is no hyperlink.

• the format of certificate • There is not preliminary description of what is to be expected out of the course. • When referencing accromyns please provide the Full Content so as to allow the individual to better

understand the learning material

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02 Decentralized Governance qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • difficulty in downloading reading documents. • Excellent techniques and strategies. Did not experience any problems. • good • I couldn't move directly to the next question after ansewering a question. Had to close the browser and

browse for the next question. • I had to take the final exam twice, because the first result seemed not to be registered. • Initially I had difficult with going through the module as it seemed that the module would get stuck at

some pages, the internet connection seemed erratic. However, I started to access the learning course on the weekends and had no problem. Perhaps the number of connections and access was more difficult during the week.

• It is a very interactive programme. • It was very difficult at the beginning to send de initial form. The information was well completed but it was

rejected many times. Finallly it worked. Good job with the course design • no comments • No specific comments. The course was just great! I really enjoyed it! • none. • not at all • printing the content. • Sometimes, accessing the course is low, not from my side but UNPAN website, but the structure of the

website is well presented to surf through the various pages • Thank you so much! • UNPAN has exceeded my expectations with this course. A fantastic presentation and coherent links to

valid and important documentation throughout the course. Congratulation !! • Very Good • well organised!! no any problems

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03 E-Government Interoperability qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • For the first time I could not access the reading materials. I would appreciate it if the course materials in

pdf is made available for my reading to achieve the main objective of the course • good • I could not access my final examinination and the learning materials on this course. Thank you • I think it will be help me in my future voluntary service in UNDP. • loved the way it was presented and put together, the material was extremely relevant and contemporary. • No comments. • no problem . • no problem at all. i attended the course successfully without encountering any obstacle • None • When I finished a module to start the next one, the transition takes long time (15 seconds).

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04 E-Government – What a Government Leader Should Know - Introduction qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • After registration there seems to be a problem in directly logging in on the same webpage and

proceeding to the course content • Assessment exam sould also have instructions regarding the buttons that are provided. • At the time of submitting the final test, I submitted it within time limit (40 min). But it is showing that I have

submitted it late and time taken is 44min. As my internet connection is slow so it may have taken added few minutes to register.

• BECUASE OF THE TIME LIMIT, MY NETWORK WAS POOR SO I WAS STOPPED ON THE LAST QUESTION DURING THE ASSESSMENT. THE LOGIN PAGE ALWAYS GIVE ERROR UNLESS YOU GO THROUGH GOOGLE AND LOGIN

• due to the slow internet speed the time limit was not sufficient. • Error loging page • Excellent,worthy • i already completeed this part of unpan but i do not find my certificate plz send my certificate on this

adress. • I am facing during the course . The web pages are taking so much of time to come out despite the good

internet speed • I am fully satisfied with the course map and its direction. It is working as a guideline for me. • I CAN HEAR ONLY PART OF PARAGRAPH IN TALK. • I did not have much difficulties but the internet takes some time to open the required page. • I enjoy the course • I have already completed this introduction module. But I am not being able to save my certificate. • I have been sending the problems what I have got so far to my co-ordinator. Every online course, in any

way, for example lay out, looks different. But I got no problem regarding the technical aspects. The prompt replies from the coordinator that I got during the earlier days were really inspiring ones.

• I have no comment but. before resding this part. I already completed this part 1 but do not find my certificate why this ? plz sent my certificate. now i am reading this part second time but final assement is no avaliable.These mistakes apperiead how this. Plz sed my certificate in this adress.

• I it takes time before it respond. that consumed the time given to me. • I meet technical camputer problem. sometimes it's slow or I'm obliged to restard my computer • I still need to have flexibility in accessing class discussion and others. I find it difficult to know my

assessment score after each module. • I thinks that it is good that a Manual on how to operate on the site was provided. This I found very useful

in getting me through the site, and understanding how to use the material provided. • I took the test twice because the first time I submitted before I finished the entire test; reason being that I

did not want to lose the ones I had written if there was a power outage. I think the system should provide for saving as one progresses.

• I would like to be able to use firefox to get access to online learning manager. • If the connection is lost while doing the assessment excam without completion, it shows as one

completed attempt. This could be rectified. • In some cases it doesn't tell, that course participants can select more than one answer in taking the

exam. It should be made clear that in some instant more than one answer is allowed. • In the first quiz in the introduction module, when i submitted my answers, the pop-up showed that some

of the answers are correct while other needs a lookup, and when i clicked on show me answers, all were correct, with a tick mark on all my answers.

• Internet connection is not good in my office. Sometime it create problem to reach UNPAN site. • It is useful for my future assignment in UNDP. • It is very ok. • It is very slow. It takes a lot of time to submit the answers. There should have been a facilty of submitting

all the answers together so that individual submission delay could have been avoided • It might have helpful me in my career. • It took me sometime to go to the training module as other windows were popping. • Login Error, Thank you.

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• Login error. Thank you for this course please give us other courses too. I was reffered by one of your particicpants of 2007, Inalegwu Frank Uji. He helped in stepping the lessons down for us. Its very easy when we came to take the course.

• login page erro form the home page except when you go through google • login page error • login page error. only when you go through google page • MOST OF THE TIMES MY WIDOWS USED TO STUCK OR HALT WHILE OPENNING NEW PAGES

OF THE COURSE, IT WAS VERY TIME CONSUMING. • No comments • No Problem at all • No problems • No thanks. • NO, i have no probloem while we start this cousre • none • None • not yet faced • Not yet. • Occasionally, the Learning Manager Software hangs, when going from one page to another in a course

module. • provision should be made for saving the assessment before submission. This way, if there is power

outage while one is taking the assessment, one can continue from where he or she stopped without having to be graded as haven concluded the test.

• registration page error • Some spelling mis-match mistakes are getting at few places. The java enabled this tool running specific

to particular browser. I hope we should not support particular browser to learn. If the application can run any browser that will be fine. I use Mozilla FireFox which is giving very few bugs messages.

• some time site is not working properly. • Thank you for the course • Thanks At this point of time, Iam not feeling any kind of problems. • Thanks for being there • The assessment of exam may please be easily available on the background for next time. • The experience was great. Good work. • The layout is fine but I was a little confused after finishing a module, I closed the open window, however I

need to refresh each time I need to go further. You could look at moodle as an application, its open source and have a vast amount of additional modules to plug in. It runs on SQL very nicely and the navigation is simple. Why am I talking about moodle, well you can see many possibilities’ on how to add to your e-learning and make it far more interactive, its free and coupled with Joomla as a ideal content management platform.

• The login is a big problem. Instructions are not proper. Even if i fully went through the modules, it never showed "completed" tag. i dont know whether I will be able to take test or not.

• The login page always show error • The login page was not connecting • The pop out window dosn't work well at all times. Sometimes, I had to close the browser and start the

module over again. Overall, great presentation. Very appealing. Perhaps, discussion boards could be utilized as part of the course (e.g., one assignment could be a "mandatory" posting and two responses to other people's discussions).

• The technical aspects during the course was during the submission of the assignment, having clicked the submit button,it does not response to give you the feedback that your assignment has been submitted. NB: No space indicated for giving the summary part of the assignment as instructed, this makes it very difficult for the applicant to finish the course on time.The programme sholuld be modify to allow easy access and time saving.

• The technical aspects of this course is good. Anyone in the world can join this course. Nothing metter where he lives.

• this is good course and looking forward another type of course in the future may god help you • we have an average internet connection in our office, but found difficulty in accessing the online learning

manager. the pdf documented served the purpose.

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• When i took the assessment, the first time, logged out and singed in again, it will still reflecting undone. Ihad to take it again. The same thing is occuring with the survey response i submitted. I have done it now over 3 times but its still reflecting undone,

• When taking final assessment exam I did not that time allowed was forty minutes so i had to rush throughthe test which cast me some marks. Time allowed should be made more visible

• Yes it is dificult to register through the home page unless u go through google. Thank you for the information

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05 E-Government – What a Government Leader Should Know - Tactical Aspect qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • Audio does not work for connections with proxy settings. • Facing some problem to open the page with pictures. The loading is so slow. • For a very long time I am looking for an IT course that is related to my discipline (Public

Administration)but I could not but now I found egovernment.I believe with this the sky would be my limit. Million thanks. Shehu J. Salisu ITF-SIWES Coordination Centre Ahmadu Bello University, Zaria-Nigeria shehusalisu@yahoo.com

• good • Have not faced any significant problem • I am waiting for the RBB course due on the 15th July, well I and at least four others in my Pillar, however

it does not seem to appear? • i completed my assessment and it is still showing go when i have gotten my pass marks. • I did not face any problems while learning. • I kindly request you to conduct other governance related on-line programme. It will certainly help to

enhance skills and knowledge of people. In addition, this will give information of new trend and governance.

• I Still have a problem when assessing my certificate for printing purposes, please help me in this situation, thank you

• I think the UNPAN Online Learning Manager replies efficiently to to my queries. • IF IT WILL PROVIDE MORE INFORMATION ON TRAINING ABOUT MANAGMENT THEN I THINK IT

WILL BE MORE HELPFUL TO US. • It is advised to work on a specific browser. Hope as an UN organisation it should be a browser

independent e-learning tool might be given better outlook to the course. Else it is well planned and structures with excellent content and learning mechanism is provided. It has given me that elearning can be used better to the needy persons in development agenda.

• No Comment. • no i would like to thank the responsible for make this material avalible on line thank u all • no problems • No problems • No, there is no problems. • Not much of a technical problem, but because of my connection it takes some time to load a page. • Please I would like to commend one of your stsudent who took the course in 2007. inalegwu Frank Uji.

He has helped us to step the training down and asked us to particicpate onlive . Thank your for helping us to develop

• Please reduce the number of sub topics. • tHANK YOU FOR ALL THE MODULES. THIS WILL GO A LONG WAY • Thanks for being there • The site is very heavy in terms of content for poor internet connections. site also has problems with

mozilla and other explorers. and sometimes, the script generates errors. • Very interactive and help me in my carrer.

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06 E-Government – What a Government Leader Should Know - Strategic Aspect qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • Module 6, Critical Factors of eGovernment, could not be accessed • Dear sir, Initially I had registered for the strategic aspect of e-government in the UNPAN online training

but while attempting the final exam due to some reason my computer send the whole file which I had not completed and I end up with fail. I had attempted only three questions. I would request the organization and concerned authority to offer the participants one question at a time so that it would not create such problem in future. So, that the participants can continue their exam where they have ended. Thank you, Regards, Rajesh

• difficulties to get the certificate on line • good • I have problem in internet connection in my office / home. However, I am trying my best to cope it. • I was not able to access a particular module. However, when the same was brought to the notice of

authorities, a quick action from their end enabled me to access the module and i could finish the course within the scheduled time.

• iF LEARNING MANAGER INTRODUCED THE UNDP COURSE ON THIS SITE THEN IT WILL BE MORE HELPFUL FOR VOLUNTEER LIKE ME.

• It is necessary to review the exit function of the learning page. It takes a lot of time and shows four times an error message before closing. Thank you

• Module-6 does not provide link between frames. It is a major problem if the student does not know to go via course status menu. But, basically the link is entirely missing. Else no body can go through that module at all. Please rectify on URGENT basis!!!!!!

• no comment • No Comments. • No problems so far with the technical aspect. • None • Not significant • Not yet. • so far i did not get my certificate as i follow the instrucition but there is no button at the learning manager

web page to till me how i can get my certificate i do also send e_mail to the UNDP wating yor answer any way thank you for the course and the valuable material which i condser it best of best out from the course as i give me a complete servey used as refrence while iam doing my gob thank u all again maged soltan e_gov infrasture devp. manager for min. and auth. Ministry of Communication & Inf. Tech. EGYPT

• THANK YOU FOR SUPPORT • Thank you very much • The audio on each screen does not work on network connections with proxy settings • The course itself is very interesting, but the problem is always the internet connection is very bad.There

has always been interruption while are doing th eexercise. At times upon completion of the assignment the power goes off or you would see th emessage highlighted,that there is no local internet connection,try again or contact your ICT Administrator.The applicant's effort is being frustrated. The IT Syatem should be upgraded to give effective required services to the public

• The support of One of your earliar participants Inalegwu Frank Uji. who took his time to do the step down training for us and encouraging us to participate in the online courses. Please help acknowledge his effort he is an ambasador for change. Thank you very much for the courses

• Very interactive to know about the different aspect of e learning. • website is a bit bulky... takes a lot of time to open on slow connections • With my slow connection, it takes time for the questions to load.

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07 Introduction to Electronic Government qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • Actually i do not know how to enroll for exams. Unless there are some courses that are not assessed

through tests. • Did not experience any technical difficulties. • I don,t experiment any problem • is really nice course, eaqsy to access the on line documents, I never face any problem • it is good to have interactiv course instead of written materials • It is very useful for me in my work. • No comments. • Not yet. • So far so good. • There was no exam for this course • Well, I have not done the exams yet.

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08 Knowledge Management in Government Organization qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • although the pdf reading material was supposed to be accessed via a link in the main navigation on the

top right corner of the screen, it never showed up. It appeared as a link on the contents page in a later module.

• Did not encounter any problems. • excellent course - I really appreciated this experience. • I appreciate the assistance that I get from the technical assistant • I could not access readings in pdf format, only online content • I couldnt give up the assessment exam.. • I have just a comment, but it is not a complaint. I had some doubts about marking each module as

complete, because I was waiting for the system to do it automatically, recognizing that I had finished them.

• I hope it will help me in my undp volunteer assignment. • If you can have a small screen video showimg the lecturer, which would make the on-line course more

interactive.. • its ok • no comment • No comment for now. • No for the moment. • no problem • none • Not yet. • Nothing Specific. • provide a specific folder for download reading documents. • Thank you very much • THANKS FOR BEING THERE • The problem I experience was technical. The website forgot my password. I had to register more than

twice to be able to continue. Although it was easy for me to be reconnected by clicking forgot my password. There is something wrong that I can not really define. I am taking other course.

• The system navigation was pretty slow. Even when the buttons are clicked accordingly the following page takes much time to navigate. Secondly, the contents or length of the lines are too long. To that extent the contents lines are longer than the computer screen. And there is no way to contract it. To a non-experienced computer user who may be taking this course it will be a big problem to him.

• The voice message reads: Click on top for the pdf whiles the pdf is below the course outlines.

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10 Ontology, Semantic Web and Electronic Government qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • everythng is wel organised, I enjoyed attending the course. thats really nice • I hope it will hlep me in my professional carrear. • Not at all • this is very good course

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11 Public Administration Illustrated qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • Found loading to be a problem (refresh) however that could be our bandwidth. • Getting through each module without having to restart the module was difficult. The module slide would

freeze and I would have to logout and restart from the beginning and hope to get through all the slides before it would freeze again.

• Is very interesting • none at all • None. Overall, the course was simply terrific and a good read for us public servants who wants to deliver

the best to our constituents. • Though the course is interactive but as I have stated earlier without any reading format It is difficult to

remember all the thing.

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13 Results-Based Monitoring and Evaluation for MDG Implementation qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • It is very useful to know different aspect of Monitoring and evaluation tool. Please activate the Reading

button so that hard copy can be available. • programme is excellent • thanks for being in the vanguard of change. • The inset electronic presentations in some of the modules are not really functional.

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14 Strategic Planning for Electronic Governance qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • Accessibility was good...no problems • i have no problem, earning manager is responding quickly • I hope it is useful to understanding of egovernance. • no comment • No problem at all • ok • Some modules were difficult to load. • thanks • There was no assessment exam in it.

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15 Structures and Processes for Implementing and Operating e-Governance qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • If course content is more elaborate then I think it will benefit more. • is is well organised, i didnt face any problem • NO PROBLEM • superb

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16 Workflow and Business Process Management for Electronic Government qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • I am happy that i participated in this course as it is most helpful to job function • It might have been help me to know more on egovrnance. • its good • No problems • None • None. The whole set-up was perfect.

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R1 Электронное – правительство - Глава I. Введение qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • I would prefer if course survey will be provided in Russian, because not all potential participants can

answer survey questions properly in English. Thank you!

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R2 Электронное – правительство - Глава II. тактический Аспект qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • I would prefer if course survey will be provided in Russian, because not all potential participants can

answer survey questions properly in English. Thank you!

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R3 Электронное – правительство - Глава III. Стратегический Аспект qu 20 Do you have any comments on the technical aspects of taking the course? Please give details of any problems you encountered? • Sometimes translation from English into Russian has minor mistakes and mistypings, but it does not

prevent to understand the text.

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No feedback was provided for the following courses French • F1 L'ethique professionnelle dans le service public en Afrique Russian • R4 Управление Общественной Собственностью Ukrainian • U1 Электронное Yправление - Глава I. Вступ • U2 Электронное Yправление - Глава II. Тактичний Аспект • U3 Электронное Yправление - Глава III. Стратегічний Аспект

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Annex C Assignment

04-What an eGov Leader Should Know-Introduction

Which country do you live in and which e-government service do you use most? Please explain

in a few sentences?

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Which country do you live in and which e-government service do you use most? Please explain in a few sentences? \egov\1200\drvasanth_kumar.1291\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I AM LIVING IN SALEM,(TAMILNADU,SOUTHINDIA).I AM WORKING AS ASST.PROFESSOR IN MEDICAL COLLEGE.I USE THE E-GOVERNMENT SERVICE ESPECIALLY IN COMPILING,ANALYSING,SENDING DATA AND USING INTERNET AND GOVT MEDICAL WEBSITE . \egov\1200\maheshkharel.1292\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nepal. Nepal has just started to implement e-government. Automation process is started in some government offices. People can get some type of information from website of government offices. \egov\1200\obiuso.1296\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nigeria and the only e- government service which I have attempted to use,is the e-paspport facility. Nigeria can not be regarded as a country that has fully embraced information technology ; hence, the e- passport technology is suffering from a lot of toothing problems of which power suplly and moral hazards and the most prominent. \egov\1300\adoyi.1367\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria e-banking and state government and community participatory governance \egov\1300\ameh.1377\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, e-commerce \egov\1300\amitshukla16.1303\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am resident and citizen of India. I freequenty use Rigth to Inforamtion and Public Grievance services. I have also found online banking services and Indian Railway Reservation services very useful in day to day life. I also make LIC payments on line and get digitally signed receipt. I make use of PAN card number for Income tax assessment and use the same for transaction of higher value. \egov\1300\Benny.1381\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, e-commerce \egov\1300\cgibu.1356\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I'm currently living in Peru where e-government is not totally development in all levels of government. Most of the public administration entities are now in a primary step: developing or improving web site to delivery public information The e-government service that I use most is administrated by Sunat, the national taxation agency. Sunat has implemented an online service to declare and pay taxes

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\egov\1300\chandi.1328\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nepal where we are at the initial phase of implementation of E-Government practices, and thus we can rarely find the government departments using the fundamental infrastructures of ICT application for the e-government. In this endeavour, I, like other Nepalese people, often browse the websites to get the general information. Since we are in the process of building "New Nepal," it should not become only a popular slogan but really the "New Nepal" with all the positive values and aspirations of its citizens geared towards the peace and progress. There are many dimensions streamlined and drivers identified to make our "New Nepal" dreams come true. One of such dimensions is the reformation of the government. Governance and its service process should be well reengineered to fulfill the aspirations of its citizens. ICT and its tools can help its effective and efficient transformation. While adopting the e-government system we are further widening the gap due to the digital divide between rural and urban settings. Thus the majority of the people in Nepal are found to have been just using the websites for the general information (like the brochures). Despite this, we are not being able to expand the scope of e-government in the field of education, health and other administrative aspects. \egov\1300\damodar.1391\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nepal. Among the e-government services provided by the government in Nepal, I use most is the banking facility, which is technically easy since I can use it in any time at any place of major cities in the country. To deposit money, which we have to do manually, is very essential for me. But, I can take money from by using ATM cards from any bank that are interwoven with e-system in the cities. It makes my life easier and helps me to save my time. Banking system, to some extent, in Nepal is based on e-government system and I like it and use it most. But here are too many things to be expanded in various fields of development like e-health and e-education in order to enhance the access of the rural people and bridge digital gap. \egov\1300\desmond.1376\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, e-banking \egov\1300\fouziabard.1325\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am living in Bangladesh. Considering the potentials of e-governance, I am not getting the opportunity to use them as Bangladesh Government is not using them. However, as a government official I am using the Computerizations of office work like word processing, calculation, data processing and communications. I am working with one of the largest government think tank on rural development known as BARD. BARD organizes training courses, conduct research and action research. So as a faculty member, I use e-mail for communication while organizing a training course or submitting research proposal or project proposal, other then that I use email for my personal contact (friends, universities etc). Other then that for research data processing and data analysis is the major work that I do usually. Sometimes use different software for identifying the sample size and monitoring and evaluation of project. Beside I use the available information from different government websites for research purpose. One thing needs to be mentioned here is that most of the time these information are not upgraded. BARD is using website for disseminating its research findings, training schedule and the news on its

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activities. But the website is a static one, the vast knowledge and huge information on rural development that BARD has are not uploaded or there is no interaction system in the website. Most of the government websites are like that. So that is why we are not in a position to use the e-government potentials in Bangladesh. \egov\1300\goutam.1390\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India and I use the E-ticketing facility of Indian Railways. One has to register oneself through the Indian Railways website. He, then, has to login using his username and password. The train no., date of journey, etc have to be selected. Availability of seat is to be checked. If seats are available, then one has to proceed to “book ticket” option The details of the passenger are entered. The master passenger has to carry an Identity Card, the details of which are entered in this stage. On confirmation of the details, “make payment” option is selected and the user is routed to the payment details through selected banks using credit/debit card/cash card. Once payment is made, the ticket is printed and the passenger can use this printed ticket in his journey. He has to carry his identity card, along with the ticket. \egov\1300\goutam.1390\Assignments\39_273\e_Government_Se.1450_1.txt ************************************************************************ I live in India and I use the E-ticketing facility of Indian Railways. One has to register oneself through the Indian Railways website. He, then, has to login using his username and password. The train no., date of journey, etc have to be selected. Availability of seat is to be checked. If seats are available, then one has to proceed to “book ticket” option The details of the passenger are entered. The master passenger has to carry an Identity Card, the details of which are entered in this stage. On confirmation of the details, “make payment” option is selected and the user is routed to the payment details through selected banks using credit/debit card/cash card. Once payment is made, the ticket is printed and the passenger can use this printed ticket in his journey. He has to carry his identity card, along with the ticket. \egov\1300\ima.1379\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria and the e-government practice here is e-commerce and e-society \egov\1300\julie.1375\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, e-society and e-banking \egov\1300\khagendra.1319\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Basically in Nepal, where I live in, the civil society, private organizations as well as government offices are found to use e-services (Internet and e-mails) for internal and external communications. The practice of e-commerce is just found to have initiated these days, but to make it accessible to large population (over 85% Nepal’s population lives in rural areas) there are several challenges like mountain topographic features, reluctance of government officials to adopt ICT thinking that it would replace their job and prevent them in having corruption. Similarly, lack of ICT infrastructure is also a major challenge. Since I am, so far, living in

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Kathmandu; capital city of Nepal where too many people have to come to use the centralized system of government. As such, I am also doing my study and job here in Kathmandu. Majority of the websites are maintained only to provide information on the organizations and its various activities, such as projects, publications, and events like conferences, workshops etc. This could be assessed as using e-services for organizational promotion as well as disseminating information. It can be said in very loose terms of the whole ambiguous concept of knowledge management, that Internet, e-mails and list serves are being used by most of the institutions in Nepal for knowledge sharing as well as their organizational websites for knowledge management. By Khagendra Prasad Dhakal, Ph D student in Development Studies, Teaching ICT for Quality Education as Graduate Assistant and Visiting Faculty in Kathmandu University \egov\1300\loop_wb.1307\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India.i mostly use the following e-government service 1.online application submission. 2.online publication of results. 3.online Database. \egov\1300\mahyar.1387\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Iran but always go to the U.A.E for my business. In Iran, one of the most popular e-government services is e-payment. There are several ways to do that for example payment by the Internet that I use for online purchasing, payment by ATM that I use for paying utility bills and electronic payment in the market places with POS. According to the uncertified statistics, there are more than 50 Millions bills in each two months (25 millions per month). But the most important issue is that less than 5% of them are paid by the electrical ways like internet and ATM. I think investing on e-banking services for better e-government vision should be one of the most important politics of each government for living better and reaching more powerful economics. \egov\1300\melaxmi.1320\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nepal, where there are too many challenges in adopting e-gov practices. In its creeping mood of developing infrastructures of ICT, the most common one that I have been using is internet use; browsing government sites to get general information as apart of using the Internet and e-mail for sharing information and communication. Overall the commercial sectors and public in Nepal are using the e-services more than others like NGOs or educational institutions. \egov\1300\mm.1335\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Am from Nigeria and the e-government we use is web based but few government establishment have this. \egov\1300\mum.1346\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ the type of e-government practiced in Nigeria is online banking and e-opinion \egov\1300\murtala.1339\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria the e-government we practice is web based and only few states participate

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\egov\1300\ogbe.1370\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria and the service is e-banking \egov\1300\ojonugwa.1373\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, e- Banking \egov\1300\onminyi.1384\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ nigeria, e-commerce \egov\1300\rabindra.1323\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ recently i live in Nepal. so that no e-government service is available \egov\1300\rajkc.1398\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nepal.Which is situated in eastern part of the world.Here in Nepal there are lack of Internet facilities though I usually use Nepal government web sites in my country to know the performance and actions towards the citizens and how they are looking for the citiozons.A Government which accepts information and communication technologies as a tools to transform its internal and external relationships and processes in governance to be more effective, transparent, professional and costing less to its citizens. In another terms, e-Government can be viewed as the process of creating public value with the use of Modern ICT. Indian Ministry of Communications and information Technology defines electronic governance ‘the application of information Technology to the processes of government functioning to bring about simple, moral, accountable, responsive and transparent government. Therefore, e-Government is the same government that applies ICT for its transformation to deliver better public services. The value added by the government is the difference between the benefits that the public eventually enjoys and the resources and powers that citizens decide to give their government. The legitimacy of the government as a whole generally depends on how it creates public value”. The measurement of public value might be abstracts an UN report World Public Sector 2003 states” Difficult these things are to gauge, public value created by outcomes can be measured by the identification of causative factors (e.g. Was the government instrumental?) services can be measured by satisfaction and perception of fairness, trust, legitimacy and confidence can be measured by perceptions of overall performance of the government. \egov\1300\sabitra.1321\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nepal. E-government is the use of information and communications technologies (ICT) to transform the traditional government by making it accessible, transparent, effective and accountable. E-government does not mean putting more computers on the desks of government officials. And e-government is more than just a government website on the Internet. But we are greatly using this fundamental feature of e-government. Even then few websites of government departments are still found outdated, I mean they are not updated with new information. Political, social, economic and technological aspects determine e-governance. But we are emphasizing the use of e-portals mainly for dissemination of information and communication to the public level. And thus I have been mostly using this service in my country, Nepal. \egov\1300\sheks.1353\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************

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Nigeria, E-banking. \egov\1300\shukhrat_abdull.1392\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Uzbekistan. There is no e-Government system established. But there is a programme of organizing a single online government portal to provide some interactive government services to the public. First, it would start with possibility of obtaining information on offered government services, conditions of providing services. There would be electronic forms of documents, that are submitted to the government, possibility of sending requests and reports to government organs and etc. I would like to be able to download all the forms of reports and applications for government services from web site, fill them and submit electronically, and be able to track their flow. \egov\1300\unclepmj.1333\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Haiti where I’m working as a consultant for the Ministry of Finance. I use e-government mainly to get non-objection from the Inter-American Development Bank (IADB) for the operations financed by the Bank. That helps to implement a zero-paper policy and help to accelerate the processes as well. I have recently begun to experience an electronic consultation of the population of a city where my Unit is funding the completion of a sustainable development plan. Unfortunately, for the time being there is no legal framework to develop the e-government. The traditional way of communicating between public institutions through documents sent by messengers is still the rue. The Ministry of Finance has just reminded us that due to lack of adequate legal framework, emails and electronic documents have no legal value. \egov\1300\vishnukesarwani.1380\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. Indian Government is providing many e-government services in which I use several services such as: 1. For e-payment of the tax Indian Government has lanuched www.incometaxindia.gov.in/. I pay my tax electronically. 2. For accessing governmental information I use Indian National Portal http://india.gov.in/ and official websites of several states of India. 3. For legal decisions I use website of Supreme Court of India and various High Courts and District Courts. 4. I also use the e-ticketing system of Indian Railway. 5. Other e-government services such as land records, educational service of government universities etc. \egov\1300\vishnukesarwani.1380\Assignments\39_273\e_Government_Se.1450_1.txt ************************************************************************ I live in India. I use following e-government services: e-taxtion, e-payment of various bills, e-learning, e-filing of cases in courts,

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and etc. \egov\1300\vivek_hp.1312\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in INDIA.i utilise e-government service to know about various departmental activities of Govt of India. recenlty i used e-government facility to enquire about my income tax returns. With the coming up of Right To Information,e-government scheme is going to enhance the options availabe for the citizen or a govt customer. \egov\1300\yakubu.1374\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, E- Banking and E-society \egov\1300\yldiz.1382\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ well am in Suriname and I believe most of the e-government here is E-commerce and banking, where buyers placed other through the internet \egov\1400\abhiray.1468\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I stay in India. There are many e-governmenrts services which are used by me in different times. The main services are Tax Return filing services, online information services for many Government departments, Passport services, Railway ticket booking/cancellation, etc. \egov\1400\abhiray1.1498\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. I often use verious e-government services like tax return filing, booking of railway tickets, different RTI services, passport services etc \egov\1400\abhiray1.1498\Assignments\39_273\e_Government_Se.1450_1.txt ************************************************************************ I live in India. I use several e Government services. Mainly railway reservation, tax related services, transport related services are availed. \egov\1400\abhisek.1457\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I Leave in India and we use Tax returns \egov\1400\abhishar2000.1443\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. Presently, I am using the single window system for availing the services of utility bills. All the utility bills, eg., house tax, water tax, electricity bills, etc. now can be paid under one window at one office only. By this kind of a service, the user need not go to different offices. He can avail all such services under one roof. Apart from this, a number of e-government services like use of smart cards, e-District project, etc. are in the process of making. I am very happy to be associated with one such project in which, we are working as consultants for the state government for developing e-Districts. This project will enable delivery of a bunch of G2C services to a person living in rural area through CSC's (Common Service Centers) located near his village.

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\egov\1400\ahaqueusa.1437\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in USA. I primarily use eGovernment services for tax return purposes. Although several eGovernment services are availble, at the local level (city or county) other than using library and occassinal view of events in a city, we hardly use any service via online. \egov\1400\aisha27.1404\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am a Kenyan national but live in Thailand and the e government service here in Thailand since it is a developing country is still very much about computerizing existing government business rather than re-engineering or transforming the government. \egov\1400\akoruji.1431\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria. The E government service is e-commerce and it includes subservices such as FOREX and online trading. \egov\1400\akulirk.1460\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ India, Payment of Tax (Property Tax, Income Tax..etc)it is been used every once a year when one has to declare his income & also pay tax in respective to its income. \egov\1400\amitkhanna.1420\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ India. IRCTC SBI Land Record e-mitra Lokvani \egov\1400\amitkhanna.1420\Assignments\39_273\e_Government_Se.1450_1.txt ************************************************************************ India. IRCTC SBI Land Record e-mitra Lokvani \egov\1400\ashutosh.1430\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am resident and citizen of India. I use railway reservation services most freequently. The indian railways site irctc.co.in allows user to serach availibility of the seats, reservation, cancellation and travel planning at single portal. I can pay online and travel by just taking the print out of ticket. This has brought in desired convenience and transparency in the system

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\egov\1400\buhari.1432\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ nigeria,e-commerce \egov\1400\chernv2000.1438\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Mexico. I am in charge of various e-government services. For instance, I am in charge of the Evaluation and Information System which is focused on the evaluation of public programmes at state level. Another system is the Government Inteligence System focused on a series of strategic meassures which follows regional and state development. Finally, I am in charge of the Centre of Strategic Information which coordinates the generation of statistical and geographical information and make them available for all public via Internet. \egov\1400\chetana.1405\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I Live in Nepal which is not well developed country it is developing country so there is no many more facilities of E- government because there is lots of remote area where there is no facilities of electricity but i mostly use the Websites of the government of NeapaL to know about the function and facilities of the office of the government. Now Although Nepal stands at the lower rung in the global scenario of ICT, there have been discernible developments in the ICT sector in the recent past. The telecommunication facilities have improved remarkably. The academic institutions/universities producing ICT professionals/human resources have expanded. The communication technologies, both electronic and print media, have extended their access to general people. Uses of the Internet, emails and computers are gaining in popularity. Telecenters are widening their outreach. Several e-Government applications are being introduced. Noteworthy among the country's recent e-Government initiatives is Nepal's e-Government Master Plan, completed in November 2006. \egov\1400\dmaitra1.1472\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. There are several citizen centric services that have currently been e-enabled. Out of those,i personally use most are as follows: 1. Online Application Submission 2. Recruitment Result 3. Online Tax return 4. Online Railway Reservation (E-Ticketing) \egov\1400\dominic.1484\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nigeria and the e-government service that is mostly in use is,The Internet has brought about the emergence of virtual markets with four primary distinct characteristics, which are real-time, shared, open and global (Mohammad, 2003). The growing rate of ICT utilization particularly the Internet has influenced at an exponential rate, online interaction and communication among the generality of the populace. The shortcomings notwithstanding, most people are connected through their cell phones, home PCs and others through corporate access and public kiosks. The patronage of the Internet allover the world is monumental and has remained on the increase from inception. However, with the enormity of businesses on the Internet, Nigeria is yet to harness the opportunities for optimal financial gains. This is part of the civil service reforms which was designed to make the Nigerian civil service proactive and

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respond quickly to the needs of the general populace. The project is a joint initiative between the public and private sector operators under the aegis of National e-Government Strategies Limited (NeGST) and the National Information Technology Development Agency (NITDA). TThe project was designed to reduce the bureaucracy that attends to government businesses in the country through the introduction of e-tax, e-learning, e-traffic, e-procurement, e-pricing, e-mail, e-tourism, e-payment, e-revenue, e-legislation, e-policing, e-judiciary, e-health, e-agriculture, e-services, e-kiosk, e-buka etc (Soun, 2004). \egov\1400\enspt.1480\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Cameroon and work for the Ministry of Secondary Education,where I teach mathematics in one of its schools,Government High school Limbe.The e-government serice that I use most is the Government online. With the installation of the Internet in the Multi-media centre of the school.I use the Internet in varios ways.IT has enable me ceate an e-mail address for myself.I use this to communicate to friends and relatives with ease,and even to the administration for any necessity of service for contact. I carry out research work to ameliorate in my teaching.In the same light I poste assignment to the students using their e-mail addresses or the school's website,on some of the lessons or topics covered. I use the Internet to make the students know what marks they score in a given test,so that they can be able to compare their previews from the present score.They inturn write me through this interface to ask questions,like where can one find a reference book or website for vital material during revision. \egov\1400\gautamdixit.1492\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am a Indian citizen and live i New Delhi.As a citizen I use a number of e goverment services most notable of them is being purchasing online railway tickets through indian railway's portal www.irctc.co.in. I rate this e government initiave by Indian Railways as the most useful from the citizen's perspective,infact a boon to million of passengers.The services rendered is robust ,reliable and works and without constraints of time and space. \egov\1400\genipaapa.1476\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Ghana and e-government is in it infant stage. \egov\1400\gmunoz.1415\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Chile. The e-government services I use are: 1. SII.cl (tax collect & payments). Every year the SII produces the annual tax declaration. Depending on the tax balance, is t possible to receive money back or to pay the difference (normally when you have more than one job or job a business). It works pretty well. 2. meteochile.cl for internal meteorological forecast. 3. To pay the employees security (for retirement and health) the Chilean gov gives the choice of doing it in the government site (inp.cl) or in previred.com, an external and private site. Both connects to your bank for automatic the money movement. \egov\1400\kamala.1414\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nepal. It is developing country there no enough facilities of electricity as well as the facilities of Internet but we are using very hardly the internet. I usually use the Websites of Government of Nepal to know the activities of governmet towards the citizens and the performance of the government. ICTs can

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facilitate Intelligent Transportation Systems (ITS) to prevent traffic snarl-ups. Technology in service delivery is crucial and ICT can transform local government by promoting good governance through an increased capacity to deliver. This will allow for greater involvement on the part of residents, and even permit them to monitor what the municipality is doing. Not only does ICT assist in speeding up and improving delivery of services, it encourages transparency and accountability. Deployment of ICT systems can enhance management of local government, as well as streamlining of processes and flow of information. Citizens and business community transacting online to pay for goods and services like utility bills, renew vehicle registrations and engage in other e-commerce activities. Citizens can also use e-enabled communication channels to enable them to transact and participate in the decision-making process of local government. We are in the process of building "New Nepal". "New Nepal " should not become only a popular slogan but really the "New Nepal" with all the positive values and aspirations of its citizens geared towards the peace and progress. There are many dimensions streamlined and drivers identified to make our "New Nepal" dreams come true. One of such dimensions is the reformation of the government. Governance and its service process should be well reengineered to fulfill the aspirations of its citizens. Information and Communication Technology (ICT) and its tools can help its effective and efficient transformation. \egov\1400\Kehinde.1486\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Britain. The e-government service I use the most is the 'electronic Council Tax' payment system, on a monthly basis - for the maintenance of public utilities. \egov\1400\Madhav100.1408\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Asian country Nepal. Mostly we used goverment management and reterival system. Under this system our country has the one most of the famous compeny Nepal telecom. \egov\1400\manthin.1474\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. The common E-Gov. service that we use is ' Getting certificates' (birth, death, etc), licenses & renewal (ration card, driving license, passport etc) These are essential services that citizens need from Government in order to secure admission into schools, use as id proof - ration card, drive personal vehicles, and travel outside the country. \egov\1400\mychellie_yahoo.1452\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in the United States and the e-government service that I use the most is tax related. \egov\1400\navepr.1429\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. The most used e-government service is related to booking of train tickets. In India trains are run by Ministry of Railways. The entire ticket reservation system has been automated. Now one can book the tickets to any destination at the comfort of his home. \egov\1400\praweenjha.1439\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************

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I am from India. Out of various e-government services by the government, I use following services namely - efiling of IT returns, eticketing from Indian Railways, internet banking of govt. banks, online services of govt. insurance agencies etc. \egov\1400\rohinkhurana.1454\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India and am involved in e-Governance consulting for Indian State and Central government. As a professional, I have been involved with multiple e-Government Services like, common service centers, Mobile Government and Preparation of e-Governance Road maps, amongst others. As a Indian Citizen, I use Utility Payments and Online Railway booking service the most to cut down to my costs and time. \egov\1400\ryhan.1487\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Canada. Most of the services are based B2C model. However, I use driver license renewal, application for ID card, passport renewal, birth certificate etc. \egov\1400\samch.1462\Assignments\0_0\e_Government_Se.1450.txt ************************************************************************ I am residing in kerala,India. We have single window clearance system called friends counter for improving government-customer interface and also improve the operational efficienciy. The services which i utilize through system are maily: 1. Remittance of Electricity bill 2. Remittance of Water bill 3. Payment of revenue tax 4. Payment of vehicle tax 5. submission of university application & also fee submission since these customer service center work 7 days a week and all the services can be utilized at single point its highly cost & time saving. The service which i use most is the gathering of the information on contacts & policies from the respective government departmental website where i would also be able to track my file status in certain departments. \egov\1400\samch.1462\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am residing in kerala,India. We have single window clearance system called friends counter for improving government-customer interface and also improve the operational efficienciy. The services which i utilize through system are maily: 1. Remittance of Electricity bill 2. Remittance of Water bill 3. Payment of revenue tax 4. Payment of vehicle tax 5. submission of university application & also fee submission since these customer service center work 7 days a week and all the services can be utilized at single point its highly cost & time saving. The service which i use most is the gathering of the information on contacts & policies from the respective government departmental website where i would also be able to track my file status in certain departments.

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\egov\1400\sankha.1469\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ India,West Bengal Electricity Bill Payment \egov\1400\sasankborua.1478\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. The E-Governance service I just used is the Permanent Account Number service of Govt. of India to pay income tax. The service is user friendly and fast. The main features which it provides are: 1. track the status of application by mentioning the 12 digit transaction number which is displayed on screen at the time of application. 2. change the mode of payment to Cheque or Demand Draft, if the payment through credit card has been unsuccessful. 3. regenerate & print the acknowledgement receipt within 30 days of the date of online application. This service has removed many hurdles like queues in front of government office and most importantly offered the platform to apply for a PAN card at the ease of sitting at your office or home. \egov\1400\shivani2110.1479\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Hi, I live in India. I am looking forward for some inputs for consultancy in E-Governance in the developing nations. I want to know how can we make them realize the importance of E-Governance in a manner that will draw their immediate attention. Regards Shivani \egov\1400\soov.1441\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I reside in the State of Kerala, the southern most state of Republic of India. As a citizen of India, I often interact with Government to avail various Government services for myself and my family. Some of the services which I had availed from Government include obtaining Birth Certificate, School / College Admission, Examination results, employment services, driving license, passport / visa, marriage certification, property registration, utility services, municipality services etc. From year 2005, I have started using FRIENDS (Fast, Reliable, Instant and Efficient Network for Disbursement of Services), a one-stop integrated citizen service centre of Government of Kerala to avail e-Government services like remitting utility bill payments (electricity bill payment, telephone bill payment etc), submit applications to various Government departments for availing departmental services, seek information on Government programmes and Schemes. I visit the FRIENDS centre for electricity bill payment, Motor Vehicle Tax, telephone bills and getting latest information on Government programmes and schemes. FRIENDS very appropriately integrates the existing manual systems of various utilities/agencies with information technology intervention so as to make a much needed service to common man, particularly in urban areas. \egov\1400\soov.1441\Assignments\39_273\e_Government_Se.1450_1.txt ************************************************************************ I live in the state of Kerala, India. I use to pay my taxes, utility bills, and other fees and payments through FRIENDS counter established by Govt. of Kerala.FRIENDS (Fast, Reliable, Instant, Efficient Network for Disbursement of Services) centres offer a one-stop, front-end, IT-enabled payment counter facility to citizens to make all kinds of government payments in the state of Kerala in South India. The centres are a project of the Kerala State IT Mission, an executive agency of the State's Department of Information Technology

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\egov\1400\sujdhdh.1444\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India and the mostly used e-gov services are land records registration(RoR), birth certificates , dealth certificates,online admissions, driving licence ,passport registration etc \egov\1400\sujdhdh.1444\Assignments\39_273\e_Government_Se.1450_1.txt ************************************************************************ India Citizen centric services like payment of electricity bills , Right of Tenancy (RoR)etc \egov\1400\sunil_patnaik.1495\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India, The most frequently e-Governance application used by me is the Railway Reservation application and the results application for the different exams. The applications for reservation has electronic payment gateway facility with options like booking reservation, seat avaialbility, cancellation, enquiry, travel tour planning etc. The results application give the results details on providing the enrollment number. \egov\1400\syanyc.1428\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ USA Homeland security webpage Information about the location of government office and downlaodable forms. \egov\1400\ukpoju.1423\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, e-comerce \egov\1400\wrutas.1445\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I currently live in India. A developing country which has started implementing e-governance since the past decade. I currenlty reside in one of the most e-ready states in India i.e. Maharashtra. Though I do not generally use an e-governance service presently; being an e-governance consultant I am aware of the e-government services available in my city. I would specially like to mention the e-government services offered by the Urban Local Body in my city i.e. Mumbai. Municipal Corporation of Greater Mumbai has launched its Web portal and provides a number of online services. To name a few 1. Online application for trade license along with application tracking. This is the most used service as Mumbai being the Financial capital of India has great opportunities for trading. 2. Online Application for Birth and Death certificates 3. Application for setting up of shops and establishments 4. Information and online forms for Building plan approvals 5. Online application for water connections along with status check 6. As well as other Municipal services 7. Online grievance handling services 8. E-procurement services It also provides good information on the city as well as the working of the corporation under the Right to Information Act. It also provides links to other State government websites.

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With the introduction of this web portal, efficiency and effectiveness of the corporation has definitely increased. This is evident from nearly no longer queues at the Municipal offices and the frequent cleaning drives in the city. However, government here needs to keep up the pace with growing population mostly due to migration hapening from other cities. \egov\1500\aauger.1525\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am living in Canada, which is a country where e-government (online governement?)practices are in place for many years. I am using two main services: 1) Each year, I submit my Tax Report using the online service of the Ministry of Revenu. 2) I also consult the employment service, which is the online source for career information and career developement within the Government of Canada. \egov\1500\abc2ez.1526\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in the kingdom of Bahrain. I use the following eServices: Pay electricity & water Bills Submit meter readings Smart Card appointment CPR Appointment Public Libraries Services Medical Appointments Radiology Result Status Check Blood Record Sanitary Complaints Sanitary Connections Laboratory results Status Municipality Services \egov\1500\abcde.1540\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. The eGovernment services that I use the most are electricity bill payments. Consumption patterns and bills are submitted at the end of every month and bills are paid accordingly. \egov\1500\acostaad.1509\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in the United States of America. The e-government service I use the most is the State of California's links page to downloadable official forms. In the past few weeks, I have registered for the CBEST (a teacher certification test for the state), mailed in a driving history request, and filed for unemployment benefits, all by downloading the needed forms, as well as finding out which forms I needed and how to fill them out, with the assistance of the state's web site. \egov\1500\ashish_gangrade.1543\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. There are multiple e Government Servives such as eFiling of Income Tax Returns, chaecking up the railway reservation, online payment for electricity bills, Online booking of Airline tickets, Property tax deposition etc.

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\egov\1500\babawo.1576\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am living in Nigeria. The e-government service I am using most is e-business. \egov\1500\beegles.1545\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Brazil, and work for the Federal Government. Therefore, I need Gov information from different ministers all the time. Wasn't it for e-Gov, I would have a lot more work, things would be much slower. There is a lot more to be done, like accessing many services that are still only possible in person. Anyway, we are working on it. \egov\1500\chrisogwang.1532\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am currently living in Ethiopia which is one among of the Developing countries located in Eastern Africa.Ethiopia has adopted the IT system from the developed countries which is using it as a means of transformation process to help citizens of different categories which included among others; civil society, private sectors, political leaders, public and it has been realized that, Technology is a tool for reform and development,to succeed in this particular area,the E-government should involve citizens to participate and share the information from the very beginning of any project designed for their active participatory. \egov\1500\danrg.1546\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ India, West Bengal Electricity bill payment. \egov\1500\dkulabako.1511\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Uganda and we use Districtnet whose aim is to support decentralisation. The programme highlights on the following domains e-administration, e-service and e-society. \egov\1500\emanox.1527\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nigeria. There are few e-government services available in my country at the moment. The most used e- government service i think is the online registration and payment service offered by the Nigeria Immigration Service. This system enables customers apply for new passports, and also renew expired ones on-line. Even this is not completely automated because after the online processes are completed, the remaining processes have to be completed manually. \egov\1500\gana.1551\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria and the e-government service we have, is e-comerce. This is the medium used to transact business online and also electronic payment of salaries throgh automated machine (ATM) \egov\1500\gkahuma_yahoo_c.1541\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am a Ghanaian and I live in Ghana. Currently my country hasn't got any e-government service that I know of. But we are preparing the way for the implementation of e-government systems in the country. As a component of the eGhana project Ghana Information Communication Technology Directorate is supervising

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this implementation. The project funded by the World Bank has awarded a contract to Telecom Telematique to act as the transaction advisor to the Government of Ghana and negotiate Public Private Partnerships (PPP) in the building and operation of eGovernment applications in the country. \egov\1500\indra_v5.1561\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. The e-government service which i use the most is the railways online booking and information system. The website gives all the information which are related to indian railways whether it is the list of trains or the availibility or PNR Status. \egov\1500\kvenergy.1579\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Bangalore, India. I use most of the times "Bangalore One" Citizen Services Center. Most of the utility bills can be payed online. This system has Web interface which the citizen like me can access and pay the bills. I can use both my debit as well as credit card for this. \egov\1500\mgfasel.1547\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in a rural area close to Geneva, in Switzerland, and the e-government service I use the most is the government portal (www.geneve.ch) where I can have access to the website of the City and the State of Geneva as well as to the website of the municipality I live in. The site is useful as a central resource helping me to find others online services and information available from different agencies in order for example to ask for certificates you can request online. The administration has also created an online "universal counter" that reunites all the documents you could need and the possibilities you have to request them (http://www.geneve.ch/guichet_universel/welcome.html). In addition, the website provides practical information saving you finding and contacting the right person by phone or going several times in person to the counter. It also contains useful information about various subjects such as employment opportunities, education, laws, environment and many others. For the moment, these online services work well if you have to ask documents but many important information you have to communicate to the administration such as a new address for example still have to be done in person or by mail for identification reasons. At a local level, the website of the municipality I live in is useful to know about events or information concerning my village. It provides contacts and, contrary to the State's main website, one-way information as local administrations in small villages seem to not use online contents often to handle the requests of their citizens and stay accessible electronically mainly only by e-mail. \egov\1500\nitinmathur.1510\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I belong Indian Nationality and live in INDIA. In india, i use mostly utility services intiated by government like online ticketing. As a common man of India travelling in not cheap by air so i generally use railway ticketing online. It gives leverage to book my tickets from any where i want, with complete stauts without taking out extra time to go and stand in queue for booking of tickets.

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\egov\1500\obioma.1573\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nigeria. The 36 states of the Federation are developing at different levels, in Rivers state where I reside, e-government is a far cry from conception. However, in a state like Lagos state or the Federal Capital territory, there are some efforts to ensure that information on where and how to pay taxes are available to the general public. For instance, one can pay his or her PAYE tax via ATM cards and print a receipt from ones home or office. In Abuja, enquiries on Certificates of occupancy, can be made from one's living room. \egov\1500\rustan108.1559\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in the Visayas region of the Philippines. I did not have a very trusting opinion regarding public administration in the Philippines because I see a lot of bureaucrats in our government. I do not make a sweeping generalization when I say that our public administrators are dishonest or not transparent with their dealings. But it seems government corruption has clouded my judgement with regards to government services. But I have this opinion that e-government seems to ease the lingering thought about corruption since individuals like me can directly make use of e-government services without having to face "under the table" tactics of some government employees. I see e-government as a better solution to convey government's thrust in social services. I was happy to note that in my Social Security System salary loan, I was able to track my loan grant through mobile SMS. By keying in my SSS ID and birthdate, I can get the status of my loan application without having to line up and inquire in the SSS building. I use this everytime when I make my SSS salary loan. I also go the the SSS government website and log in using my SSS ID and birthdate to be able to check my SSS contributions and when I can renew my salary loan. It seems a better idea since I can get a direct print out on my own without lining up in the SSS building. I also check my city's website (www.bacolodcity.gov.ph) for any news or services about my city. There is a listing of all the schools and a directory of all hotels and pension houses that I can refer my friends. I also regularly check the PRC (Professional Regulation Commission) website for any board updates in my profession. The list of requirements for license renewal is there and I can email or get information about renewal procedures or announcements before I travel to Iloilo City for actual processing. \egov\1500\surajsoman.1502\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. The e-government intitatives which I have used so far are: 1. E Seva - One stop shop for payment of electricity bills, house tax, phone bills etc. 2. Online train ticket booking \egov\1600\ale_mexdf.1668\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Mexico City. The e-government service I use the most is basically electronic information through the government web pages. If i need some information about calendar of activities of any Department I visit the web page. If I need to ask some information regarding government´s agenda. When I need to get my passport, I go to the correspondent department. Information about government programs or public policies. \egov\1600\aloksharma.1642\Assignments\39_273\e_Government_Se.1450.txt

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************************************************************************ I live in India and e-goverment service i use most is online Income Tax return. It's a facility available for individual to fill there yearly income tax retun to Income Tax department. \egov\1600\amin.1638\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nigeria and the e-government we use most is e-commerce \egov\1600\celija2004.1637\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am living in Serbia. e-Government is still taking first steps, me personally I used only a few advantages regarding e-Government such as Birth certificate and similar documents! \egov\1600\chahal_vs.1643\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am living in India and we use serivces like passport, online bill payments , Property Registration , Affidvit Attestation etc services which provided by Government Departments \egov\1600\Charly.1655\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ i am working for UNOCI in Ivory Coast \egov\1600\comrade.1616\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, e-commerce \egov\1600\comrade.1616\Assignments\39_273\e_Government_Se.1450_1.txt ************************************************************************ Nigeria, e-commerce \egov\1600\hendracahya.1688\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Indonesia, a beautiful country, the largest archipelago state. I am working with the Ministry of ICT and working with establishing most of e-Government plan for all of government agenies. All aspect of e-Government planning, designing and implementation become my day to day duties. Today priority will be on e-Education, e-Health and e-Procurement program of Indonesian e-Government initiatives. With the lack of government powerful regulation and force, the government transformation trough ICT has been challenging. We still move forward and improving all aspect in near future. \egov\1600\jitendra2009.1645\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am living in India. At present, mainly I use Railway ticket booking and related information services (www.indiarail.gov.in , www.erail.in , www.irctc.co.in), Information update related to National e-Gov Plan and allied activities (www.india.gov.in) and Online payment of Insurance Policy quarterly installment (www.licindia.com). \egov\1600\johnemarie.1629\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in the United States. Currently using a valuable e-government Department of Community Affairs,

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owned and operated by the State of Florida, product approval reference site. The information is useful for industry manufacturers, building developers, citizens, architects, and engineers specifying building products for use or installation in the State of Florida. In summary, I found that the Florida Product Approval (FPA) system website program provides information on products based on building code protocol testing standards for wind uplift in various categories. Additional product testing-examples: metal roofing, siding, structural decking, windows and doors- some with High Velocity Hurricane Zone (HVHZ) test results. This is an excellent program implementing code standards and limitations of products promoting public protection relative to adverse weather conditions. Florida provides a wind zone map online for wind zones (..100, 110, 120, 130, 140.. mph) verification for each city and county location. The State of Florida-Department of Community Affairs FPA program provides individual product specifications and installation details - including approved building code reference standards and wind uplift information for all approved products and the product limitations. The website provides information relative to the agency with additional programs, activities and events. \egov\1600\julius.1639\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nigeria. The e-government services we use mostly is e-commerce \egov\1600\kasinavrao.1652\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. My place of stay till one year back is Hyderabad, the city of Information Technology happening in India. The state government which provides e-government solutions some about 165 and so as eSeva window. I am one of the fortunate citizen of that state using eSeva for all my regular bills such as fixed line telephone, taxes for house/flat, electricity and water bills, mobile recharges are some. It not only provided me a single bank check or credit card payment for all the bills total amount at any location in the city. This provided a single window for my payments to government in cash, bank check or card (credit or debit). It has two mode of payments through kiosks setup through PPP centers and web enabled service too. This not only providing citizens with service in time with flexibility in time (8am to 8pm) all days gives ease of use at convenient time of citizens at no extra cost. This shows the back-end of e-government departments automation gives real e-government process has taken place in service utilities of citizens of the state. The service reached upto small towns across in the state and it has to go to all the villages in near future. \egov\1600\kdessou.1620\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in the United States of America, specifically in the State of Oregon. I mostly use the e-government service of the State of Oregon to search jobs and other government information. The State of Oregon Employment Department runs e-government services where you can post your profile that employers can see and eventually contact you to offer jobs. You can also search job openings on that website and match them with your profiles. \egov\1600\KevinSkinner.1619\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I reside in the United Kingdom and I use a few of our e-government services, the main being the home office since I travel frequently and need to know what our status is in a particulare country of destination. Moreover any warnings pertaining to the country of destination. \egov\1600\mario121.1670\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I HAIL FROM PAKISTAN. NOTHING HAS HAD MORE AFFECTED HUMAN CIVILISATION THAN THE USE OF INFORMATION TECHNOLOGY. THIS FACT IS CORROBORATED BY THE INCREASING USE

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OF INFORMATION TECHNOLOGY IN OUR COUNTRY. THE LAND MARK E- GOVERNMENT SERVICE INITIAITED IN PAKISTAN IS "NATIONAL DATA REGISTRATION AUTHORITY" AND IT IS THE ONE THAT I USE MOST OF THE TIMES. ITS AIM IS TO REGISTER ALL THE NATIONALS OF PAKISTAN WHO ARE ABOVE THE AGE OF EIGHTEEN YEARS. ALL BIODATA OF REGISTERED NATIONALS IS SAVED WITH THE FEDERAL GOVERNMENT WHICH ISSUES NATIONAL IDENTIFICATION CARDS TO REGISTERED MEMBERS. THIS SYSTEM WAS PREVIOUSLY VERY LITHARGIC AND FULL OF FLAWS. MOREOVER, ONE HAD TO MOVE FROM PILLAR TO POST TO GET A NATIONAL I.D CARD. THE INTRODUCTION OF THIS SERVICE HAS NOT ONLY FACILITATED THE CUSTOMERS MARVELLOUSLY BY SAVING THEIR TIME AND ENERGY BUT HAS ALSO ERADICATED PREVIOUS FLAWS AND HAS PUT A SERIOUS CHECK ON CORROUPTION. THIS SERVICE HAS ALSO HELPED IN CRIME CONTROL. \egov\1600\matomed.1606\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I leave in South Africa. I currently make use of the internet. I do have e-mail and also our network has a share drive wherein everybody can access all the information in that particular folder or drive \egov\1600\momohakinsanmi.1665\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nigeria,and am not yet aware of the Nigerian governments plans implement any e-government policy wether at national or state levels. The only topic i here them talk about is "service compact". \egov\1600\mosco.1677\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria and we use e-commerce \egov\1600\Neytcho.1646\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in France. Although the e-government service of the French republic is quite developed I rarely use it. I use most the e-government service in Bulgaria. It is not very well developed and does not include the services I need most. Therefore I must go to the government office and queue for several hours when I need a service. \egov\1600\pramash.1686\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. I am using IRCTC service most that is Services provided by Indian Railways. Also I am using Services provided by State Bnak of India in my Village. \egov\1600\puja.1609\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ i live in nepal and i dont use any e-government service \egov\1600\tikarampokhrel.1622\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Rapid Development of Information Technology in the Twentieth Century I live in Nepal and it is under-developed country. The present use of is neither of PC+LAN nor the internet completely. The meaning of information technology is used as it is the use of telecommunications shift from analogous to digital system. It is in the transition phase. There are some government offices in the town using internet as data computing as Statistics Beuro and Communication office. They are not still

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digitized system of government. Complete change in those, though located in town seem impossible because of budget constraints and other factors. The persons in the villages do not have the access to electricity and they have not even thought of computer and its usage. There organizations using computer and communication simultaneously are few in number and even using less the internet and intranet. Most of the organizations in Nepal found to work on generating and transforming information in one way direction and regarding making immediate responsive and two way communication, Nepal has to make its radical development in IT. The use of Phone and letter correspondence from post still seems to be more valid ways for communicating among Nepalese and among other in Nepal by Nepali. Many offices in valley and municipalities have developed there websites and the websites are found to be descriptive about the biography about there. The websites are not fully developed in the form of e-government but they are found to be informative rather administrative. No government body expect banks and a few private travel agencies, there is no transaction of money using online version. These organization and policy of government also blocks for other than relevant persons. Individual access to those activities seems illegible and no one is entertained and no one getting the usefulness of using digital version of the economical transaction even in individual and small organizations. No Nepalese system seem giving auto reply for the system works and there is no system working managed ethics in Nepalese government of applying IT. The outsourcing of IBM from Intel and Microsoft entirely changed the face of computer world and similarly there may be outsourcing in expertise and economic subsidy from developed country may be milestone in the entire changed in IT. The outsourcing should have objectives to make practical among individuals and should internet and intranet to be used in communication and development of IT. There are even used individuals simply replacing computer in the work of type-writers and which is seen very much crucial in developing countries like Nepal. Data, information, Knowledge and wisdom are four steps in IT and in Nepal out of four information is used mostly by those who has been using IT. Mainly transformation exists between types of data used and retrieved. Information is though used by many, seems least effective and efficient in term of application and economy. \egov\1600\vicks.1605\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ E-government in my home country Jamaica has been a recent development. It is mainly used in the collection of revenues. I have used the service at least once to make a payment for Driver's License renewal. However, process of e-payments are still slow in coming on stream, and persons are slow to accept the idea of paying fees online. \egov\1700\amina.1750\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria e-commerce \egov\1700\gabe.1706\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ NIGERIA, E-COMMERCE \egov\1700\KargerC.1740\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Germany. As in Germany not many e-government services are available I use most information from my municipality I live and online annual adjustment of income tax. \egov\1700\madhav2044.1763\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in we no an y e govermen t services becuser Nepal is undeveloped country \egov\1700\SE1010.1762\Assignments\39_273\e_Government_Se.1450.txt

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************************************************************************ I live in India. We use a wide array of e-government services. Some prominent ones are passport application status, Income tax returns, property tax, utility bills, Public transport schedule, Railways, Vehicle registration and driving license. I use railways services the most followed by Income tax returns. \egov\1800\amaka.1821\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Nigeria, we use e-commerce \egov\1800\fcorral.1823\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Ecuador.- I always get information of the official web sites. That is the service more useful. \egov\1800\ij.1872\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I LIVE IN NIGERIA AND THE e-government we use most is e-commerce and why because most of the transactions are on e-commerce like sales of shares, salaries, \egov\1800\krishna.1852\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nepal and i usally use the way of government.We are in the process of building "New Nepal". "New Nepal " should not become only a popular slogan but really the "New Nepal" with all the positive values and aspirations of its citizens geared towards the peace and progress. There are many dimensions streamlined and drivers identified to make our "New Nepal" dreams come true. One of such dimensions is the reformation of the government. Governance and its service process should be well reengineered to fulfill the aspirations of its citizens. Information and Communication Technology (ICT) and its tools can help its effective and efficient transformation. With the advent of the information age, the ways we work, study, and live have been experiencing dramatic changes. Due to the influence of economic and information globalization and the rise of the digital economy, governments are "reinventing" themselves to meet new expectations and the priorities of citizens and businesses. These dynamics are compelling many governments to create a new vision for its relationship with businesses and citizens and to create a new organizational structure to fulfill its mandate. E-Government can fulfill the mandate of government formulating a new vision of how government views its citizens, employees and businesses, and building a citizen-centered, service-oriented, public-participative government with efficient, accountable, transparent and performance government system. ICT based online service is the most democratic and unbiased service system. It offers equal opportunity to all races, genders, ethnic groups. E-Government breaks the barrier of geographical diversity and makes the government services handy to all citizens at villages who are even not connected by roads and opens up many opportunities, provided Internet connectivity is available either through wireless communication, fiber optic cables, dial-ups, VSATs or whatever other medium. Besides providing service to citizens, it’s important to empower and motivate government employees to expect better service from them. E-Governance should transform the government workers into empowered knowledge workers. Nepal should not miss the benefits of global economy and specially the benefits offered by Internet. Strategic Objectives of e-Governance: The strategic objective of e-governance is to support and simplify governance for all parties - government,

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citizens, businesses and its employees. The use of ICTs can connect all three parties and support processes and activities. There may be two major objectives of e-governance: 1. Service to the Public: This objective of e-government is to satisfactorily fulfill the public’s needs and expectations on the front-office side, by simplifying their interaction with various online services. The use of ICTs in government operations facilitates speedy, transparent, accountable, efficient and effective interaction with the public, citizens, business and other agencies. 2. Efficient Government: In the back-office, the objective of e-government in government operations is to facilitate a speedy, transparent, accountable, efficient and effective process for performing government administration activities. Significant cost savings (per transaction) in government operations can be the result. For implementing these strategies into reality, government must be subjected to transformation. The transformation process is not so easy and not so simple. It requires a coherent strategy and should begin with an examination of the nation’s regulatory environment and the ability of the population to make use of planned technologies. The primary driving factor for e-government reform should not be the potential it offers to save money and reformation does not mean cutting staff. The savings incurred from e-government initiatives most often benefit the businesses and citizens utilizing the improved system more so than the government agencies that invested in them to begin with. In order to realize the benefits of transformation themselves, governments must develop a citizen-centric model involving key stakeholders outside of government—community, businesses, professional associations, scientists, academics and NGOs. Without their input and demand, even e-government projects that focus on internal government processes may not prove successful because citizens are unlikely to use a system that does not respond to their needs. Process reform, leadership, strategic investment, collaboration and citizen participation are essential elements in the transformation process. Once government makes strategies to transform the governance process, it must prepare to meet the significant challenges and opportunities that will arise during implementation. The implementation process should address the issues of infrastructure development, law and public policy, e-literacy, accessibility, privacy, security and workforce issues. Awareness, education and rollout programs are also needed. To make the e-governance initiative successful, a good marketing program is required through out the country to encourage citizens to make use of them. \egov\1800\mlkouassi.1822\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I'm living in Côte d'Ivoire. The e-government service I use most is the Minister of Foreigner, beause of the political crise in the country, in order to have information concerning the evolution of the events. And real problem is that it very difficult to meet the right person to give me the right answers of what I want. It the same for the Minister of Education. \egov\1800\Tanvir_Shaikh.1862\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am residing in India and is on mission in UNMIK.Back home we use the trail technology to track records, created using doc,excel, powerpoint etc.Transparency is ensured, \egov\1900\bala.1915\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am a Nigerian living in Kaduna State Nigeria. The egovernment service am using is electronic procession of most of the government activities like procession of international passport, payment of application fees and many other transaction with the government. \egov\1900\dpunia.1914\Assignments\39_273\e_Government_Se.1450.txt

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************************************************************************ I live in India. I use income tax related government services, property tax related services regularly. I file my returns online and get confirmation for the same. \egov\1900\UN_marc.1975\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am leaving in Canada. And we use manay e-governement services as taxe registration and payment, nationality process, taxes declarations. That all. They are developping more services onlines. \egov\1900\ylanewala.1984\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. I use several e services such as Railway booking, airline booking, income tax payment, id for income tax payment, company registration, returns for taxes \egov\2000\ehalim.2009\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Egypt And almost I use the following e-gov services through the Egyptian portal: Deriving license renewal ID creation and modification Air and railways reservation Hospital services \egov\2000\ivaneonline.2050\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Nigeria and the e government most commonly used is the telephone. This was so before the advent of the internet and even the coming of the internet has not completely erased the use of the telephones as the dominant form of e government in Nigeria \egov\2000\jainakirts.2031\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. Mostly I use following E-government services: i) E-payment of elcetricity, telephone bills ii) E-payment of taxes iii) E-booking of Railway Tickets ( Railways is Government deptt), train enquiry etc iv)Status of passport application v) Information about government systems vi) Downloading various forms from Government web sites vii) applying for voter identity card \egov\2000\nehab.2017\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ i live in India. mostly i use banking facility that is also included in e-governance. i have done 1 project on impact and assessment of e-governance project in Punjab. \egov\2000\senakamayadunne.2018\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Sri Lanka and work to the government as an Accountant. In Sri Lanka, eGovernment concept or services still does not implement and some of internet based activities are running. Now, most of the

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Government institutions are having their own web sites. Interested parties can be enter to those webs and download information, aware new developments and some times send an email which carry their grievances etc. Government of Sri Lanka is strongly identifying the importance of eGovernment services and rapid movement is taken place through the eSri Lanka programme. The programme is still developing and it will get some times to show the results. Sa an initial stage the programme has been able to link all government institutions through the eSri Lanka and now we are able to communicate through the network even to the most rural divisional secretariat office of the government. Government is moving to the eProcurement system too. But still we do not revise our regulations to accept eDocuments and therefore the eProcurement process is waiting. Thank You. \egov\2100\mazhar4536.2131\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Bangladesh. Bangladesh has only recently begun to take serious initiatives in eGovernment. The National Information and Communication Technology (ICT)) Policy 2002 gives due emphasis to the gradual implementation of eGovernment in all government offices. To realize the goals set forth by the Policy, an ICT Task Force has been formed with the Prime Minister as the Chairperson and the Secretary of the Ministry of Planning as the Member Secretary. In 2003, a program entitled "Support to ICT Task Force (SICT) Project" was undertaken by the Planning Division of the Ministry of Planning with the mandate of serving as an administrative and secretarial arm to assist the ICT Task Force to realize various projects related to ICT, particularly eGovernment. The primary objective of the SICT program is “to ensure access to information by every citizen to facilitate empowerment of people and enhanced democratic values and norms for sustainable economic development by using the infrastructure for human resources development, e-governance, public utility services and all sorts of on-line ICTenabled services.” The objectives of the SICT program include: • Video-conferencing: Establish an alternate communication network, which will provide optimal reliability and security of communication and enhance the speed and efficiency of decision-making and follow-up actions. • Police: Facilitate improved communication between citizens and police and empower • police departments to better monitor and supervise police functions. • Digital Divisional Town: Provide electronic delivery of major citizen services, empower local officials, introduce electronic services, and build cyber-kiosks to enhance citizen access to government services. • Web Portals: Help citizens to improve their employment and income-generating Potential. • eGovernment Initiatives: improve the efficiency, effectiveness, transparency, and • accountability of government through ICT applications. The Ministry of Science and Information and Communications Technology (MSICT) is also working to advance the computerization and internal networking of different government offices, particularly at the Ministry and Division levels. Several government offices have begun to undertake eGovernment projects, ranging from basic computerization to sophisticated information systems that aim to automate processes and to ensure more efficient service delivery. These projects have met various levels of success. • Ministry of Religious Affairs: has developed an interactive website for Hajis that includes facilities for searching particulars of individual Hajis and their respective flight particulars, and for sending and receiving messages or death bulletins. • Department of Roads and Highways: has developed an interactive website that includes features such as zonal operations, relevant contact information, searchable database of contractors, tenders, and schedule of rates. • Rajshahi City Corporation: has developed an Electronic Birth Registration System

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linked with health and schooling services provided by the city. • Bangladesh Bank: has automated a number of internal processes and developed an Information-rich, dynamic website The case studies under "Semi-Success Stories" include the following: • Ministry of Foreign Affairs (MOFA): has developed an interactive website that contains searchable databases of Bangladeshi missions abroad and foreign embassies and missions in Bangladesh. The website does not get updated regularly and many links have yet to be activated. In addition, MOFA has built a modest level of ICT infrastructure, but it is not being used very effectively. Moreover, most internal processes have not been automated yet. • Ministry of Science and ICT (MOSICT): has been mandated to provide vision, direction and facilitation to ICT-related activities in the country. While MOSICT played a lead role in the National ICT Policy of 2002, most of its activities have been limited to ICT infrastructure development, with a particular focus on computerization, connectivity. And training. The Ministry is not well integrated with other important government institutions. Overall, the Ministry lacks the necessary empowerment to carry out its function effectively. • Parliament Secretariat: has computerized the Parliament Library, digitized various important bills and ordinances, created computer user centers for Members of Parliament, and established a well-connected Training Center. Despite progress to date, many of these resources remain unused, and no internal processes have been automated. In addition, the Secretariat is not well linked with other government institutions. An important observation drawn from the case studies is that the Government of Bangladesh does not have the necessary support structure to manage and maintain ICT systems in government. For example, the Government does not have an adequate system for recruiting and developing a permanent ICT human resource base, and it would be prohibitively expensive for all government offices to maintain permanent ICT staff in the short or medium term. As an interim solution, the Government should give high priority to establishing a unit within or outside government to provide advisory, management, and maintenance support services and allocate sufficient funds for them to carry out these functions. Although the Bangladesh Computer Council is supposed to carry out these functions, it is not given resources to retain highly trained and experienced technical personnel. Another significant limitation to the current system of making ICT-related policies, priorities, and strategies is that these functions are relatively centralized. The National ICT Task Force is the highest ICT policy-making body of the country, but there are no similar bodies that identify ICT-related needs and priorities at the level of individual ministries. The Government should take immediate steps to decentralize ICT policy-making and develop more micro-level plans for incorporation of ICTs in the government. It should also allocate funds to individual ministries to carry out these functions. Partnership with the private sector in implementing eGovernment projects is an area in which the Government of Bangladesh has shown a striking lack of initiative. Bangladesh's legacy of socialist-oriented economic principles has embedded a deep-rooted mistrust of the private sector among some government officials. The Government lacks adequate technical, managerial, or financial resources to venture into eGovernment solely on its own. For sustainability and strategic planning of eGovernment, it is essential for the Government to establish partnerships with the private sector. Save for a few isolated cases, such partnerships have yet to \egov\2100\pradosh_jena.2102\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ India. We here use National Informatics Centre service for our day to day official work and documentation. Sending letter to higher authority. Day to day submission of data and receiving of data also done in NIC. The

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NIC is also facilitate us as e_library. \egov\2200\Dbonillaegob.2240\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ Dominican Repblic,tax paying system \egov\2200\deepakdev.2207\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am a citizen of India. The e-government service that i most use is Railway ticket booking. This has enabled the citizen to know availability of seats in trains and plan his travel accordingly from the comfort of his home. The other service i have used is applying for Passport Online. \egov\2200\jena_pradosh.2292\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ india National Informatics Centre emailing, browsing, documentation, e_library. \egov\2200\jenapradosh.2291\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ India.Natioanl Informatics Centre. The NIC provides us email facilities. We can download official letter and also see the various departmental web side. \egov\2200\khadmallah.2247\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in Bangladesh, Bangladesh is third world country but we running Government online system, by 2009 january the Government of Bangladesh will start using egovernment. \egov\2200\Lokerima.2220\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am a resident of India. I am more focussed on e-district projects. \egov\2200\Madhukesh.2221\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am a resident of India. I am more focussed on e-district projects. \egov\2200\Madhurima.2219\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am a resident of India. I am more focussed on e-district projects. \egov\2200\sbhagat.2278\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ In India although there have been many e-Governance initiatives which intends to deliver the citizen centric

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services to the citizen in a easy manner. These initiatives have resulted in the small queue infront of the government services. Amng these initiatives, the utility bill payments services are often used by me viz. electricity bill payment etc. \egov\2200\sumitbhagat.2282\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I live in India. I use the service of online payment of bills mostly. \egov\2300\msoltan.2374\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ iam from egypt 1-air line tickiting from egypt air 2-brith_certifacte from minstriy of inteerior as a matter of fact iam the man who is in charge of building this application as iam manager of infrastructure dev. of ministries and auth. as part of ministry of comm. and inf. tech. main project this project is build with agrement with moi to do this service and the frist time to use e_payment as part of the project and building the web site for the moi 3-pay of telephone bills through the site of egyption telecom company \egov\2300\vraico.2344\Assignments\39_273\e_Government_Se.1450.txt ************************************************************************ I am living in India and Using e-governance services frequently .E-district is a Mission Mode project under National e-Governance Plan (NeGP) initiated by Department of Information Technology (DIT), Government of India. It proposes to adopt an integrated approach for delivery of citizen services by district administration through automation of backend, workflow based on process redesign and data digitization across participating departments. District Administration in the context of e-District refers to the administrative set-up led or coordinated by the District Collector / Magistrate including Subdivision / Tehsil / Block / Village level units responsible for service delivery. It may be mentioned that the scope of this project will not include the Panchayati Raj services, as this is being addressed as a separate Mission Mode Project under the NeGP. However pilot projects of Panchayati Raj institutions may be aligned in the same pilot districts taken up under the e-District program in order to synchronize both the initiatives. The initial phase of the project would involve establishment of a pilot for an effective model for delivery of citizen services for the district administration. In the long run, the services are expected to be delivered via the proposed Common Services Centres (CSCs) scheme under the National e-governance Plan (NeGP) of the Government of India. Therefore, the service delivery strategy should be oriented in such a way that the individual departments would use the CSCs as the primary front-end channels to the citizen as envisioned under the NeGP. This will be over and above any channel that Government could maintain to meet legal requirements \egov\2300\vraico.2344\Assignments\39_273\e_Government_Se.1450_1.txt ************************************************************************ I am living in India and Using e-governance services frequently .E-district is a Mission Mode project under National e-Governance Plan (NeGP) initiated by Department of Information Technology (DIT), Government of India. It proposes to adopt an integrated approach for delivery of citizen services by district administration through automation of backend, workflow based on process redesign and data digitization across participating departments. District Administration in the context of e-District refers to the administrative set-up led or coordinated by the District Collector / Magistrate including Subdivision / Tehsil / Block / Village level units responsible for service delivery. It may be mentioned that the scope of this project will not include the Panchayati Raj services, as this is being addressed as a separate Mission Mode Project under the NeGP. However pilot projects of Panchayati Raj institutions may be aligned

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in the same pilot districts taken up under the e-District program in order to synchronize both the initiatives. The initial phase of the project would involve establishment of a pilot for an effective model for delivery of citizen services for the district administration. In the long run, the services are expected to be delivered via the proposed Common Services Centres (CSCs) scheme under the National e-governance Plan (NeGP) of the Government of India. Therefore, the service delivery strategy should be oriented in such a way that the individual departments would use the CSCs as the primary front-end channels to the citizen as envisioned under the NeGP. This will be over and above any channel that Government could maintain to meet legal requirements.

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Annex D Assignment

05-What an eGov Leader Should Know-Tactical

Which country do you live in and which mobile government services are available in your

country? Please explain.

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\country\1100\alka.1158\Assignments\35_274\Which_country_d.1451.txt ************************************************************************ I am an Indian national and the following mobile services are available in my country : 1.Mobile phone services 2.Mobile health services 3.Mobile postal services 4.Mobile Banking Services 5.Mobile markets 6.Mobile educational services \country\1100\dgvasquez.1173\Assignments\35_274\Which_country_d.1451.txt ************************************************************************ I live in Belize. Currently there are no mobile government services available in Belize. \country\1200\maheshkharel.1292\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Nepal. GSM and CSMA mobile services are available in Nepal. \country\1300\adoyi.1367\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Nigeria e-banking \country\1300\amitshukla16.1303\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am citizen and resident of India. In India, we are in execution of Infrastructure development project such as State Wide Area Network (Connectivity among all Government offices), State Data Centre (Single storage for all departments’ databases, and Common Service Centre (Kiosk at village level) and 27 Mission Mode Projects under National e-Governance Action Plan 2004-08. Definitely, next wave of Mobile Governance has also started up in different part of country with various flavors. The following mobile Government services are available in India, 1. Railway Enquiry 2. Mobile Banking including payment of bill, online money trasfer, service request registration & Tracking, payment status and confirmation etc. 3. Airline Enquiry and Status updates 4. First Information Report on Mobile (Pilot Project) 5. IVRS facility for status check and enquiry has been started by various central and state Government departments. We will able to see the proliferation of mobile government services after stabilization of e-Governance in India.

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\country\1300\desmond.1376\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Nigeria e-commerce as ost of the trade is easier \country\1300\fouziabard.1325\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am living in Bangladesh. At least two important government services are available as mobile government services. One is public exam result. People are happy because of the availability of this important service in the website or anyone can know the result through the mobile phone. Another important mobile service is information on hajj in the ministry of religious affairs website. The website can be used to send and receive messages from individual pilgrims. This important feature allows easy and reliable communication between pilgrims and those interested in their pilgrimage. There are at least 52 government forms like passport form, trade lincence form etc are available in the website. \country\1300\khagendra.1319\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ The e-Government services in Nepal are being implemented by High-level Commission on IT (HLCIT). E-Government master plan is a very vast program incorporating e-heath, e-Government , e-agriculture and e-education being implemented. But according to Saroj Devkota, Vice Chairman , HLCIT; no mobile service provisions are there in our e-Government master plan yet. However, talking about the mobile government services, we can find 1. mobile health campaigns conducted in different parts of the country: For example, at the hospital in neighbouring Doti District, the health workers treated 180 residents for a wide variety of ailments. On the second day, after news of the camp spread throughout the area, 456 clients came, including about 250 gynaecology patients. Many were treated for reproductive tract infections; others had prenatal exams or pregnancy tests. The mobile team of 12, including two doctors and two nurses, was assisted by about 20 district and local health workers. In a small building, patients queued in front of three examination rooms, for general medicine, gynaecological care and family planning services. A nearby tent was used for laboratory work. Outside another, a crowd watched health education videos. 2. citizenship-card programmes: Government of Nepal, last year, conducted the programmes in different parts of the country, from Terai to Hill and Mountain regions, in order to provide the citizenship cards. Some people across 100 years got the card at the late phase of life. They said that “we now go to heaven.” Form this we can see the presence of government in our country. Thus, e-government can only be the end-means to solve such issues. Similar is the case of social exclusion in education. 3. Vaccination: Government of Nepal has been conducting several vaccination programmes, generally once in every six months interval, in different parts of the country as nation-wide projects. Thus, we need to integrate such mobile government services in our E-government approach. Otherwise, we can have only the Government “online” but not “E-Government.”

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\country\1300\loop_wb.1307\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ i live in india.here no mobile government services are avaliable. \country\1300\melaxmi.1320\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Though in the country, Nepal where I live in, mobile service provisions are not there in our e-Government master plan, it has been practiced by I/NGO and Private sectors. For instance: Helping Hands conducted seven different village camps from 1992 until 2003. These village camps were temporarily closed due to then-existing political situation in Nepal. Health camps were located in the mountainous and/or rural regions of Nepal. Volunteers live for two weeks in the same manner as the Nepali people. The participants camp in tents near the clinic and eat traditional food cooked by Nepali cooks. This program gave medical professionals, medical students, and other volunteers the opportunity to work side-by-side with other foreigners and Nepali health professionals in a Third World setting. Opportunities also exist to present general health education talks and demonstrations in the villages. At present, volunteers may work in the permanent clinics in Kathmandu or in Khandbari. Similarly, few I/NGOs have been implementing activities in close coordination with GOs and Community level administrative bodies (Village Development Committee; VDCs). For instance, Adult Literacy Programme (ALP): ALP program focusing three levels, basic, post and self learning are conducted incorporating basic literacy curriculum focus on reading, writing, numeracy, health and forestry components. The forestry components are adopted from the literacy program of Nepal in collaboration with international bodies. Maternal and Child Health Service: In this programme, there is raised the health status of the Mother and Child by reducing fertility rates and improving child health through health awareness and providing service delivery from PHC clinic and mobile clinic, especially in the remote and rural areas. If such programmes are conducted through establishing strong coordination or partnership with public/private institutions, people may not only feel the presence of government, but it will also sustain the development programmes. Likewise, we need to work more in the aspect of e/m government system in the field of health and education as well as in other administrative areas. Sincerely, Miss Laxmi Dhakal Purbanchal Engg. College, TU, Civil Engg. Department, Tinkune, Sunsari District, Eastern Nepal \country\1300\mm.1335\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ nigeria and mobile government is e banking/mobile banking

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\country\1300\mum.1346\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ am in Nigeria and mobile government is mobile banking \country\1300\sabitra.1321\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Though in the country, Nepal where I live in, mobile service provisions are not there in our e-Government master plan, it has been practiced by I/NGO and Private sectors. For instance: Helping Hands conducted seven (7) different village camps from 1992 until 2003. These village camps are temporarily closed due to current political situation in Nepal. Helping Hands hopes to resume these clinics in the near future and will definitely update this site once we begin the health camps again. You may also call and check with the Head Office in Boulder for information regarding this matter. Health camps were located in the mountainous and/or rural regions of Nepal. Volunteers live for two weeks in the same manner as the Nepali people. The participants camp in tents near the clinic and eat traditional food cooked by Nepali cooks. This program gave medical professionals, medical students, and other volunteers the opportunity to work side-by-side with other foreigners and Nepali health professionals in a Third World setting. Opportunities also exist to present general health education talks and demonstrations in the villages. At present, volunteers may work in the permanent clinics in Kathmandu or in Khandbari. Similarly, Adventist Development and Relief Agency (ADRA) Nepal has implemented its overall activities in close coordination with District Health Office (DHO) and District Education Office (DEO) as well as Village Development Committee (VDCs). A) Women’s Literacy Program: Women Literacy program has three levels, basic, post and self learning. Basic literacy curriculum focus on reading, writing, numeracy, health and forestry components. The forestry components is adopted from the literacy program of Nepal - Australia Community Resource Management project and Health component is developed by ADRA using references of World Education Literacy Program. The reading, writing and numeracy component is covered by standard NFE curriculum for women development by Ministry of Education (MOE) "Mahila Sakshasta Pustika" also used in ADRA Kavre Literacy Program. B) Mother and Child Health Service Delivery: Through this programmes, ADRA raised the health status of the Mother and Child by reducing fertility rates and improving child health through health awareness and providing service delivery from PHC clinic and mobile clinic. In an occasion, say a project, total women visited for antenatal check up were 108. Among them, twelve pregnant women had Tetanus Toxiod vaccine and also eight non pregnant women came for the vaccine. 317 under five children were examined in the clinic for different disease like diarrhoea 71; acute respiratory infection 90 and malnutrition 2 and 15 women had clinically diagnosed STDs and other Gynae cases were 69 in total. The major Gynecological problems are uterine protapse, secondary bleeding and pelvic inflammatory disease (PID). Likewise, we can find few other mobile programmes like: Mobile Clinic, adult literacy programmes and Health Education. \country\1300\sheks.1353\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Nigeria and the mobile goverbnment available is e-comerce

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\country\1300\vishnukesarwani.1380\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in India. In India there are several goverment services are available such as e-taxation, e-banking, e-records etc. \country\1400\abhiray1.1498\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am from India. We avail lot of e-Governance services. Making payment by using mobile phones is one of the category which is used frequently. \country\1400\abhisek.1457\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ india and public istribution system \country\1400\abhishar2000.1443\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am an Indian, residing in the state of Uttar Pradesh... Online registration to many services including, Passport, Employment exchange etc. can be done. Also, a bunch of services related to utility billing are available online. Efforts are constantly made to evolve such services to a level of acceptancy of all the citizens. \country\1400\ahaqueusa.1437\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ USA. Services available varies between state, federal and local level. At the Federal level, taxation is the most popular followed by Immigration and Foreign travel information. \country\1400\aisha27.1404\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Thailand and the e-government is still developing by establishing Government Information infrastructure which aligns a government's existing communications infrastructure with implementation of a Government-wide Data Network.It has an intergrated architecture model for government infrastructure which is important for the support of electronic service delivery and government operations.It is also establishing trust and confidencein electronic transactions which is a must in order to assure people that their privacy is protected and their transactions are secure.Therefore the gonernment here is working towards a common info-infrastructure to pave way for the e-gonernment development. \country\1400\aisha27.1404\Assignments\40_274\Which_country_d.1451_1.txt ************************************************************************ Am a Kenyan national but live in Thailand and the government here since it is a has laid some strategic objective of e-governance to support and simplify mobile government for all parties - government, citizens, businesses and its employees. The use of ICTs can connect all three parties and support processes and activities. There have been two major objectives of e-governance here in

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Thailand: 1. Service to the Public: This objective of e-government is to satisfactorily fulfill the public’s needs and expectations on the front-office side, by simplifying their interaction with various online services. The use of ICTs in government operations facilitates speedy, transparent, accountable, efficient and effective interaction with the public, citizens, business and other agencies. 2. Efficient Government: In the back-office, the objective of e-government in government operations is to facilitate a speedy, transparent, accountable, efficient and effective process for performing government administration activities. Significant cost savings (per transaction) in government operations can be the result. For implementing these strategies into reality, the government must be subjected to transformation. The transformation process is not so easy. It requires a coherent strategy and should begin with an examination of the nation’s regulatory environment and the ability of the population to make use of planned technologies. The primary driving factor for e-government reform should most often benefit the businesses and citizens utilizing the improved system more so than the government agencies that invested in them to begin with. In order to realize the benefits of transformation themselves, governments should develop a citizen-centric model involving key stakeholders outside of government—community, businesses, professional associations, scientists, academics and NGOs. Without their input and demand, even e-government projects that focus on internal government processes may not prove successful because citizens are unlikely to use a system that does not respond to their needs. Also Process reform, leadership, strategic investment, collaboration and citizen participation are essential elements in the transformation process. Once the government makes strategies to transform the governance process, it must prepare to meet the significant challenges and opportunities that will arise during implementation. The implementation process should address the issues of infrastructure development, law and public policy, e-literacy, accessibility, privacy, security and workforce issues. Awareness, education and rollout programs are also needed. To make the e-governance initiative successful, a good marketing program is required through out the country to encourage citizens to make use \country\1400\akulirk.1460\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India is the country I live in The mobile government services available in india Tracking of certficates Caste Certificate Permanent Resident Certificate Payment of mobile bill/ phone bill Tracking of appliacation forms Checking status of PNR in Indian Railways \country\1400\buhari.1432\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ nigeria, e-commerce \country\1400\chernv2000.1438\Assignments\40_274\Which_country_d.1451.txt ************************************************************************

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I do not know about any mobile government services in my country. There are some but there are not money transactions involved. \country\1400\d_punia.1421\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India, in Madhya Pradesh state, if you sms the vehicle registration number, you can get the details of owner, address. Banking sector has used mobile very effectively in India. In government sector, e-government itself is in the nascent stage, mobile government would take some time to become a reality. \country\1400\dmaitra1.1472\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in India. The following mobile government service are currently available here: 1. Railway Reservation and Status Updation 2. Status Update on Public Distribution System 3. City Traffic Position 4. Taxi Complaint and Redressal \country\1400\mgm123.1407\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ South Africa eNatis \country\1400\mychellie_yahoo.1452\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in the United States. Currently, I use mGovernment in my local area as a way to vote. Also, the local and county police force uses mGovernment. The state of California appears to use mGovernment much more than other states. The Federal government also does not offer the same services as the state of California. There are still many people that I know who fear mobile use except for making calls. Many people fear SMS and they are not likely to go on the Internet through their mobile phones. The Internet is available for locations and services but some services still require a physical appearance (such as a name change). \country\1400\praneshbikram.1489\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Nepal. Government of Nepal is planning to implement mobile government. \country\1400\ryhan.1487\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Canada. I use strategic use of government services and applications which are only possible using

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cellular/mobile telephones, laptop computers, personal digital assistants (PDAs) and wireless internet infrastructure. \country\1400\samch.1462\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am residing in India. The available government services through mobile are: 1. Grievance redressal 2. alerts of filing tax returns 3. Status of pending applications. 4. Utility payments. \country\1400\sankha.1469\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India,Bill Payment,Community services etc. \country\1400\soov.1441\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in India and the country has already taken initiatives to spread m0bile government services across the nation. The policy makers and the administrators understand that SMS and other mobile devices not only provide a channel of communication between citizens and government but also enable government-to-citizen transactions. The Karnataka state government in India has computerised land records. The only problem is that the servers storing these records are in district headquarters and are not easily accessible to villages that, while perhaps only 70 kms away, are without phone lines. Enter DakNet, a "store and forward wireless broadband network" that uses a Mobile Access Point (MAP) mounted on a regular passenger bus to transmit information between village and district headquarters. A villager can request information about their land records (or other services) through a PC in a WiFi-enabled village kiosk (WiFi stands for 'wireless fidelity': a radio-based protocol for transmitting information). The request will be stored in the computer until a bus with an MAP passes and collects the information wirelessly. The information will then be transferred to the district headquarters when the bus is within range of the WiFi-enabled systems based at headquarters. The villager gets their response when the bus 'delivers' the information back to the PC in the village kiosk. This can include delivery of land record and related service transactions. \country\1400\sujdhdh.1444\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India

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PDS tracking \country\1400\ukpoju.1423\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Nigeria and the mobile government services is e-commerce \country\1400\wrutas.1445\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in India. Currently India is in the process of e-governance implementation and has come up with a National e-governance Plan which has identified around 25 to 30 Mission Mode Projects. Some of these projects are focused on providing e-governance in the remotest areas of the country and even to the vast no. of villlages where most of the vulnerable groups live. Local bodies like Municipalities, District offices and Gram Panchayats which are the first level of governement interaction for the rural population have started implementing e-governance. The delivery models being used by them are citizen service centers having internet connectivity and integrated applications that can provide automated services to the rural population. These service centers will be operated by trained professionals. Apart from providing educational, occupational and other relevant information, these service centers will also provide services like 1. Issue of Birth/ Death certificates 2. Isuue of trade licenses 3. Payment of property taxes 4. Status tracking of applications Some states are also using mobile phones as delivery channels. With this, citizens can request for certificates and information by dialing the local body no. Most of the metro cities have already come up with their web portals which allow citizens to access services online from anywhere anytime. Even the central government has made services like Taxation (Filing of tax returns, online payment of taxes and so on), Railways (Booking of tickets, train status check, online ticket printing), Banking (Online money transfers, ATMs, Bank to Bank transfer, payment of bills and so on), Travel (Online application for passports and Visas, application status tracking, handling of immigration formaliies and so on)online and mobile. These services can be accessed form anywhere anytime. India has started well on its path of e-governance and is progressing fast. However, with 70% of rural and a large no. of illiterate people it has still a long way to go before it becomes completely e-enabled. \country\1500\babawo.1576\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am living in Zaria, Kaduna State-Nigeria. Mobile internet and e-payment.

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\country\1500\chrisogwang.1532\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Currently, I am living in Ethiopia, the mobile government services in Ethiopia is Ethiopian Telecommunication Cooperation my country Uganda is using Uganda telecommunication services.while the infrastructure is being provided by the same companies MTN, manned all the installation procedures. NB:Actually, the mobile services in most of the African countries are being provided by the two dominating companies namely;MTN,CELL TELL. \country\1500\danrg.1546\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India, community services \country\1500\dmaitra2.1574\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ The following mobile government services are so far availble in India: 1. Railway Reservation and Status Updation (G2C) 2. Examination Result (G2C) 3. City Traffic Status (G2C) \country\1500\Edidenko.1514\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Canada has been ranked amongst top 10 countries in the world in e-readiness and availability of mobile services to its citizens and organizations. With the intent to extend the reach of government e-services, the Government of Canada has launched its new wireless portal wap.gc.ca or www.gc.ca. This alternative mode of access to government services allows the public and businesses to obtain necessary information on-the-go 24/7 through mobile telephony and foster interaction between the government and its citizens. The portal’s vision is to enable Canadians and visitors to make informed decision, from what roads to take during a disaster to the most recent government’s news releases. Among the services and information already available on the portal are: border wait times, currency converter and exchange rates, weather and hurricane centre, government of Canada employee phone numbers, media advisories and more. As an evolving project, the wireless portal encourages active and meaningful engagement of users in its design, content and delivery. Thus, the mobile services continue to be refined, expanded and tailored to the needs of its users. The portal has been developed to complement already existing service channels offered by the Government of Canada, such as the service centres across the country, toll free 1-800 O-Canada number and the Canada website. This useful tool can provide much needed, and at times life-saving, information to all its users. \country\1500\gkahuma_yahoo_c.1541\Assignments\40_274\Which_country_d.1451.txt ************************************************************************

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I am a Ghanaian and I live in Ghana. Currently we do not have any mobile government services running. We are in the process of doing this. We have a transaction advisor advising the government on the rollout and implementation of this project. \country\1500\kushal.1505\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Nepal. The mobile services which are available in our country Nepal are Communications, Telephone, Mobile, Internet Access, Media, Tourist information and holidays. ... BBC World Service is available on FM in Kathmandu and in some of the city out side of the viallage. by using these mobile services we can check our balance in the bank and we can get the news by sitting in our own room throhg the moblile. began, Nepal also played a significant role in the development and promotion of ICT sector. Some of the key features are outlined below: 1. The role of governments and all stakeholders in the promotion of ICTs for development ? ICT has been considered as key priority area for future investment by the major bilateral and multilateral development partners. ? His Majesty’s Government of Nepal (HMGN) has initiated the involvement of the private sector in the development of the telecommunication services since December 1995. ? ICT friendly Telecommunication Policy has been promulgated and Information Technology projects are in place. ? Nepal Telecommunication Authority (NTA) was established as an autonomous regulatory body in 1998. ? HMG/N established a High Level Commission on Information Technology (HLCIT) as an apex body under the chairmanship of Rt. Hon. Prime Minister of Nepal in 2003. It acts as a platform to work together in ICT related matters with the private sectors, government sectors, Regional, and International Organizations. ? The National Information Technology Center (NITC) was established in 2002 under the MOEST. It acts as the Secretariat of HLCIT so as to facilitate the implementation of ICT related works. ? The Ministry of Environment, Science and Technology (MOEST) brought forward the Science and Technology Policy, 2004. ? As per the license issued by NTA, the previous Nepal Telecommunication Corporation transformed to the Nepal Telecom as a company where the share from the private sector would also be allowed. At the moment it is 100 percent government owned company. In this budget speech of this fiscal year 2005/2006, HMG/N has announced that 15 per cent of the share of Nepal Telecom would be privatized in which 5 per cent to the officials of the Nepal Telecom and 10 per cent to the private sectors. ? Sufficient number of ICT related private training institutes have been established in promoting ICT within the country. Besides conducting training programs, many of these private companies offer various services like Consultancy, Software Packages and Hardware maintenance as well as computer assembly. ? IT subjects have been introduced from the primary level to higher secondary level. ? Many colleges are running Graduate and Post Graduate levels of academic IT courses. ? Due to the ICT awareness campaign form HMG/N and private sectors, Personal Computers are fast becoming an essential household item in the affluent families as well as in some families of middle level economy. ? Value Added Telecommunication Services are continuously being offered by the Service Providers ? Due to the liberalization policy of HMG/N, the first private company United Telecom Limited (UTL) started its own International Gateway from 19th April 2004 and is providing its telecom service in Kathmandu Valley. Total subscriber of WLL telephone service was 31000 as of 15 July, 2005. ? STM Telecom Sanchar Pvt. Ltd. is also going to provide rural telephone services in the Eastern region by establishing 197 PCOs. ? Spice Nepal Private Limited (SNPL), a joint venture company of Kazakhstan and Nepal, has launched its mobile services from September 17, 2005. ? IT related professionals have formed an association named Computer Association of Nepal (CAN) in the private sector to help promote ICT related subject matters in the country. ? South and South-West Asia Conference on Follow-up

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to the First Phase and preparation for the Second phase of the WSIS was held in Kathmandu, Nepal from 1 to 3 March 2004; ? Websites for Government agencies have been developed. ? ICT related seminars were organized among stakeholders. ? Around 200 Tele-centers have been established in different districts of the country. 2. Information and communication infrastructure: an essential foundation for the Information Society ? East-west highway optical fiber Project has been launched as a backbone for Information Super Highway. ? Code Division Multiple Access (CDMA) WLL Project has been initiated. ? GSM Mobile network expansion Project has been launched. ? Telecom has been shifting from 2nd to 2.5 Generation. ? Telephone services are available on demand in Cities and towns and at shouting distance in villages/rural settlements. ? HMG/N has received supports in ICTs from International Telecommunication Union (ITU), United Nations Development Programme (UNDP), Asia Pacific Telecommunity (APT), Asian Development Bank (ADB), World Bank (WB), Japan International Cooperation Agency (JICA), Korean International Cooperation Agency (KOICA), Korea Agency for Digital Opportunity and Promotion (KADO), etc. ? National ICT master plan is being jointly prepared by ADB and HMG/N ? Japan Fund for Information and Communication Technology (JFICT) has pledged for one million dollar for establishing Community Centre. 3. Access to information and knowledge ? HMG/N with its Telecommunication Policy-2004 is insisting ICT friendly policies in every sector. ? Membership of WTO on 23 April 2004 with the opening of Computer and related services and Telecommunication Services which includes all Basic Telecom, Mobile Telecom Services, and Value-added telecommunications. Foreign equity participation upto 80 per cent in the telecommunication services ? The Telecommunication services have been liberalized through deregulation and licensing of new operators by NTA ? Privatization process of State Owned Nepal Telecom Co. is continuing. ? NITC has developed Government portals that enable citizens to find necessary information and utility forms. Initially, 33 forms are being posted on websites for easy access to the concerned people for obtaining government services. These are the forms required to be filled up by Nepalese/outside citizens for various purpose such as citizenship certificate, driving licenses, etc. ? Total telephone penetration rate in Nepal is around 3.07% (2% in fixed line and 1.07% in mobile) as of July15, 2005. ? The construction of infrastructure of IT Park is completed and is in the stage of operation with the active participation of the private sectors. ? Rural tele-centres are encouraged to provide ICT services to rural people. ? So far there are around 200 ICT tele-centres in rural and sub-urban areas. ADB/JFICT is assisting to establish tele-centres. ? Private sectors are doing their best to defuse open source facilities. ? Courts, Land Revenue Department, Press and Publication houses created their archives and digital libraries. Personnel Information System (PIS) are being developed by the Ministry of General Administration to the officials of Civil Service. 4. Capacity building ? Schools and educational institutions are encouraged to conduct ICT literacy programs ? HLCIT and NITC are going to establish Govt standard competency for civil servant. ? Private sectors on IT have opened up many Training Institutes on ICT sectors in the urban areas. ? Many colleges have run Bachelors and Masters level of academic course in the ICT sectors. ? Information Technology Policy 2000' is in force. Revised IT policy 2004-under the process of being promulgated. ? HMG/N has brought out Telecommunications Policy, 2004 A.D. with the consideration of the rapid development taking place in the telecommunication sector. ? The MOEST has conducted training and support programs for IT Pioneer and experts. ? Private sectors on ICT opened up many Training Institutes on ICT sectors in the urban areas. ? Nepal Television (NTV) with the cooperation of NITC is conducting weekly E- learning program. ? Council for Technical Education and Vocational Training (CTEVT) and other vocational institutions are conducting E-learning programs. ? Asia Pacific Telecommunity (APT), ITU, and other international institutions are supporting capacity building in ICT Sector by providing training programs. ? UNDP, ITU, the United States Agency for International Development (USAID) and UNV formed a strategic partnership with the government of Nepal to help train students. 5. Building confidence and security in the use of ICTs ? Electronic

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Transactions Acts 2004 and Electronic Transactions Regulations 2004 have been enacted ? Institutions mechanism for regulating the use of ICT is in place with the coordination of MOIC, MOEST, and HLCIT. ? Institute of Information Technology Ordinance 2005 has been in the process of implementation. ? Nepal Telecommunication Act is in the process of Amendment. 6. Enabling environment ? 10th development plan had set out plan and policy for ICT development. ? IT Policy 2000 has been enacted and is under revision ? Liberal telecommunication policy has been enacted in 2004 ? Membership of WTO on 23 April 2004 ? Electronic Transactions Act 2004 and Electronic Transactions Regulation 2004 are in force. ? The following types of telecommunication services have been rendered by the following numbers of service providers as of July 2005: Basic Telecom Operators- 2, (July 2005) Cellular Mobile Operator-2, Rural Telecom Operators- 1, Fax Mail Operators -3, VSAT Network Service Provider- 9, GMPCS Service Provider -2, Radio Paging Service Provider-1, Video Conferencing Service-1, and Local Data Network Service Provider-1 ? NTC transformed to the Nepal Telecom with 100 per cent government owned company at present. Five percent and ten percent share of Nepal Telecom Company Ltd. will be sold to the employees of the Company and to the public respectively through the stock exchange. ? Many private sectors have developed their entrepreneurship in providing ICTs services. ? United Telecom Limited (UTL), STM Telecom Sanchar Pvt. Ltd., and Spice Nepal Private Limited (SNPL) are providing telecommunication services. ? Price in telephone services have been curtailed with the effective from 17 May 2005 (World Telecom Day) in order to make the people more involved to the ICT sectors. 7. ICT applications: benefits in all aspects of life ? Total telephone penetration rate (i.e. 1 phone to 100 citizens) in Nepal is around 3.07% (2% in fixed line and 1.07% in mobile) ? NITC developed Government portals that enable citizens to find information or to obtain forms. ? Department of Customs provides Cargo Processing by using ICT. ? Nepal Post Provides Track and Trace Service of EMS and Registered articles through ICT. ? Nepal Post Provides Point of Sale services on all registered articles. ? Private Enterprises carry out business by using ICTs. Example of e- business in private sector is Thamel.com, Muncha.com, etc. ? NTV with the cooperation of NITC is conducting weekly E- learning program. ? Education program is conducting from Radio and TV. ? Necessary procedures are undergoing to conduct E-health program with the help of WHO and ITU. ? Private Hospitals and Nursing homes carrying out e-health services. ? Some hospitals have started the facilities of telemedicine. ? Employment vacancy has been started to post in the website by some agencies. ? Public awareness and knowledge on e-environment, e-agriculture, e-science, has been increasing through the various related websites. 8. Cultural diversity and identity, linguistic diversity and local content ? Various programmes on cultural diversity and identity, linguistic diversity and local contents have been developed and put on air through electronic media. ? UNESCO and some development partners have provided some assistance in the promotion of cultural heritage. 9. Media ? Print and Electronic media in the form of Radio and TV from the government as well as private sectors have been extensively increased. ? News in the website has been stated to be posted. 10. Ethical dimensions of the information society ? Urging to all concerned stake holders and media to promote respect for peace and to uphold the fundamental values of freedom, equality, solidarity, tolerance, shared responsibility, and respect for nature. 11. International and Regional Cooperation ? SAARC Information Centre has been established in June 2005 ? ICT focus programs have been placed on annual program and budget ? Many International agencies have come up with ICT strategy in their program to intensify their support to the recipients. ? Fifth Meeting of the SAARC Information Ministers was held from 28 to 30 August 2005 and SAARC common position on WSIS for the Tunis Phase has been prepared. ? Cooperation on ICT has been provided byADB, World Bank, UNESCO and JAICA in various forms. Problems Encountered in ICT Application Issues 1. There are high Government. Taxes on Telecom services; 15% Service Charge, 13% VAT makeup around altogether 31.5% extra charge on made calls. 2. Dial up internet connection through private ISP's is not charged in local calls rate but charged as

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STD calls in many places. 3. Customs duty on ICT equipments is higher in comparison to the other South Asian Countries. 4. Necessary amendments on Telecommunication Act are urgently required to enact the already adopted Telecommunications Policy-2004. 5. Telephone in Rural areas could not be increased as planned. 6. There is not compatibility of various changing technologies in ICTs with the older ones. 7. Nepal has not been able to migrate faster to 3 Generation and even to the Next Generation. It has been migrated from 2nd Generation to 2.5 Generation. 8. There is relatively slow speed in Internet surfing. There is lack of broadband accesses sufficiently. There is lack of proper management of the existing broadband access infrastructures. 9. There are lapses in Standardization of Training and academic courses education 10. There is lack of sufficient public awareness campaigning on publicizing of ICT development as an essential issues and it is not a luxurious thing. 11. Since there are payment problems due to the non-convertibility of Nepalese Rupee in foreign currency exchange the intended people cannot utilize the internet services for having better information. \country\1500\kvenergy.1579\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in India. Passport application, knowing the application status is known through this servive.In mobile devices, Short Messaging Service (SMS) is the most successful application. m-Government provides potential benefits like increasing the productivity and effectiveness of the public service personnel, improving the delivery of government information and services, increasing channels for public interactions, lower costs leading higher participation. \country\1500\madhav102.1555\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Nepal in our country in our country we use different mobile services such as educational services. \country\1500\mgfasel.1547\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Currently, there is very few mobile government services available in Switzerland. This saying, projects have been organized since a few years such as in Zurich, in 2005, where about 17'300 eligible voters in three selected towns have been involved in an e-voting project using SMS and Internet in order to submit their "e-ballot". In this aim, people received a login and a password in order to identify them. Last June 2007, the fifth successful test has been made. According to the authorities, during the last test, 17% of the 31% responding voters used these electronic means but only 3% of these 17% used SMS (only 28 people). Another mobile service available in my area is the possibility for someone to request the identity of a driver by sending a SMS with the car number plate. The government office send you then, also via SMS, the name and address of the driver. This service received a lot of criticisms and it is now possible to block it by sending a filled form to the government office in charge of this service. \country\1500\nitinmathur.1510\Assignments\40_274\Which_country_d.1451.txt ************************************************************************

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I am from India.check train booking status is available through mobile. \country\1500\ralouis.1554\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Canada Trade, Procurement, Tenders. \country\1500\rustan108.1559\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in the Visayas region of the Philippines. One mobile government services I have used is the mobile passporting services offered by the DFA (Department of Foreign Affairs). Since the DFA has no field office in our area, the DFA regional office comes to my province and holds a 3-day mobile passporting service. It saves us money by going on a trip to its regional office. But of course, they give out priority numbers and then the actual processing is explained to us. Our PAG-IBIG Housing Development Plan has an informational kiosk in the malls wherein we can get forms and inquire about housing benefits and multi-purpose loans. \country\1600\amin.1638\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Nigeria, e-commerce and e-society \country\1600\celija2004.1637\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ e-payment, but still not develop! \country\1600\chahal_vs.1643\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in India. e payment with mobile is available in my country \country\1600\chetana2.1632\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Nepal, which is not developed well but i'm in capatal city of Nepal so i'm just involving to take part in your course. Eventhough in our country there is lack of fast internet facilities. Building on the success of the first edition,Mobile Messaging Technologies and Services offers extensive new and revised material based upon the latest research and industry developments. While early implementations targeted person-to-person messaging, MMS has now evolved to facilitate such requirements as the mass delivery of time-sensitive messages for content-to-person messaging. ThisSecond Edition exploits the technical maturity of MMS as it is poised to generate a wealth of new business opportunities across the mobile communications sector. The author provides the fundamental technical background required for SMS, EMS and MMS, and supports this with

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industry cutting-edge developments.â Contains a revised section on the fundamentals of MMS, including an updated section on GPRS to explain current commercial implementations such as GRX applications.â Presents the latest developments in MMS standardization, including the design of synchronized multimedia integration language (SMIL) presentations, Digital Rights Management (DRM), transcoding techniques, postcard service and support of advanced multimedia formats.â Describes the processes for standardizing telecommunications services and technologies (3GPP, OMA, GSM Association, IETF and W3C).â Provides updated sections on SMS, EMS and heavily revised coverage of the developments in MMS, including MMS interworking and the forthcoming MMS version 1.3.This resource will be invaluable for application developers, manufacturers, operators and content providers involved in the design and deployment of messaging services. It will also be of interest to practitioners involved in the process of standardizing telecommunications services and technologies. Postgraduate students and researchers will benefit from having access to state-of-the-art findings backed by numerous illustrative real-world examples.Includes a companion website featuring information on relevant standards, available phones and developers' resources. \country\1600\comrade.1616\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Nigeria, e-commerce, e-society with blogging communities \country\1600\hendracahya.1688\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I Live in Indonesia and today no mobile government services has been successfully established. We tried to have mobile services for tax payment but the initiatives has not been succeeded. \country\1600\jitendra2009.1645\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am living in India and here so many mobile government services are available i.e. PNR status check of railway and air ticket, money transfer from one account to another, Exam related queries and Exam result, Answer of agri related query, Information notice about PDS etc \country\1600\julius.1639\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ NIGERIA, E-COMMERCE, E-SOCIETI \country\1600\kasinavrao.1652\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India is my country where ICT technology usage is taking place to catch the advance nations level. As an emerging economy, India, it has started licensing for mobile based applications to be provided to citizens by organizations in various domains. But most of the applications are provided by mobile network operators as value added services commercially. Coming to mobile government services, the applications such as ticket bookings (railway and bus travel)related are started implemented effectively. The nationalised banking sector JUST started to offer banking operations through mobile based. Coming to other sectors, under PPP model, i.e., operators-government

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agencies-content providers, agriculture related applications such as market forecasting, weather forecasting etc are started doing as pilots in pockets in India. Even for fishing communities are targeted for such services. Now coming to e-Government services as learned, yet to start these services through mobile platform as it has plenty of hurdles, technical, social, economic, and linguistic issues. India is a vast country geographically as well as population with multi-linguistic and cultural issues. These issues are and mobile network spread causing delay in usage of mobile based applications in India. \country\1600\KevinSkinner.1619\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ United Kingdom: Public services is one of many that I have used, however erhaps the most fundamental question remains, how complementary mobile government services will be to the more established type of offerings categorised under “e-government’ and on what capacity and skills needed to setup mGovernment content and services, PPPs, role of private sector operators, as well as role of donors. \country\1600\mhandzic.1693\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ \country\1600\Neytcho.1646\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in France. Several mobile government services are available: transport, payment, loyalty, ticketing. Recently, the French government launched several mobile services mainly for building business cases. However, I do not use mobile government services. I think as these services are still in embryonic phase. Therefore, they could be vulnerable to attacks. I prefer to wait until the mobile government services are better developed and secured to use them. \country\1600\vicks.1605\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in the island of Jamaica, which is part of the Caribbean region. Jamaica has made some advances in the area of e-government and providing mobile government to its citizens. An example of this is the e-jamaica.gov.jm website that provides information about the government's ICT Project, government services as well as various laws and regulations. The e-jamaica also citizens to make contact with various government departments and agencies. Another critical mobile government service that is provided to the Jamaican citizens is that of paying their taxes online and geting information in regard to tax services. These information can be access through the www.jamaicatax.gov.jm website. However, it must be noted that most citizens still do not utilize the services provided by the mobile government services. There are persons in the inner city communities and rural areas who do not have access to the resources that would enable them to used these services.

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\country\1700\KargerC.1740\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Germany. No mobile government services are available \country\1900\UN_marc.1975\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am living in Canada and the Government developped not only e-Gorvernment services through the Web but also through wireless network to offer mobile services. The Canadian Government makes all Federal services available to citizen electronically by 2004, providing information on the Government and services acces to citizens. The Federal Government Links are the Government of Canada Online, including all ministries, services and informations, but also Canada Savings Bonds Online, Canada Pension Plan Retirement Application, Tax Information Slips, Employment Insurance (EI), Canada Pension Plan (CPP) - Statement of Contributions Online Request, Employment Insurance (EI) ROE Online, Importers & Exporters Online Services, Child and Family Benefits Online Calculator, GST/HST NETFILE (taxation), Revenue Canada - Corporation Internet Filing, Revenue Canada - Online Requests for Business, Revenue Canada – Citizen, Revenue Canada - My Account, Online access to citizen payroll savings, Canadian Genealogy Centre providing electronic access to the genealogical resources of Canada, Complaint Courier, FCAC - Cost of Banking Guide, FCAC - Credit Card Interactive Tool, Financial Service Charges Calculator, Online Currency Converter, Canadian Museum of Civilization is providing resources for students and teachers. Citizenship and Immigration Canada – eClient, Jobs Online, Online Aboriginal Bursary System gives access to a national directory comprising of organizations and institutions, First nation Land Register, First Nation Profiles, Housing and Infrastructure Assets, Land Sales System (LSS), NetLands is to manage the land transactions on reserve lands, PIMS - Proposal Information Management System, Industry Canada Online, Benefits Program Online, Lease or buy Calculator, National Film Board of Canada, The Greenhouse Gas, PILT Applications On-line for taxes payments on federal property, Consumer Rights and Responsibilities, Stairway to Health Program, learning Resources for students and teachers, Canada Student Loan Estimator, Economic Indicators, Exchange Rates, Government of Canada Employee Phone Numbers, Government of Canada news releases, media advisories, Member of Parliament Contact Information, Passport Offices, National Parks, 1 800 O-Canada International Toll-free Numbers, Weather provided by the Environment Canada Weather Office. \country\2000\nehab.2017\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ \country\2100\henpa_u.2159\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ Trinidad and Tobago As of now I am not aware of any mobile services offered by the Government of Trinidad and Tobago. There are on-line services which are been developed e.g income tax return forms. But no established mobile services yet.

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\country\2100\mazhar4536.2131\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I live in Bangladesh. In fact, there is no provision of using mobile for government services in my country. At present it is being discussed strongly to introduce mobile service at government level for "Disaster Information Management" With over 1300 rivers, including three major rivers of South Asia, flowing through Bangladesh and into the Bay of Bengal in the south, the country is one of the most disaster-prone countries of the world. Its devastating calamities, particularly floods and cyclones, are continuing to claim the lives of hundreds to thousands and to damage billions of dollars worth of property almost every other year. Although the disaster management systems have improved in the past decades, the government still faces significant problem in disseminating early warnings and post-disaster instructions to the populace of a country, where only 20 percent of its geographical region have electricity. The cyclone that hit the coast of Bangladesh in April of 1991 claimed the lives of about 138,000 people, whereas a cyclone of similar intensity in the US only killed 18 people the next year. Besides major disasters, there are other more preventable accidents, such as sinking of boats and ferries caught in storm, which occur due to misinformation or lack of access to information about most recent weather warnings. Since the country is laden with rivers, travel by boat is a regular phenomenon for many people. There is currently no system by which passengers can check the current weather condition in a particular location, and have to rely on the boat owners, who are often indifferent towards bad weather conditions and subsequently overload boats. These lead to innumerable accidents almost every other month in Bangladesh killing hundreds at a time. The driving force for focusing on Mobile technology for disaster management arises from its inheriting features of Global System for Mobile Communications (GSM) wireless network technology. For the purpose of disaster management works, it is important to identify geographic location of the disaster prone area. Location of the mobile user can be identified by two basic approaches (Heikki, 2001). One is through the mobile network signal system where signals send by the mobile phone system to its base and another is through using integrated Global Positioning System (GPS) with the mobile phone receiver, an additional hardware that takes care of location functions. In this paper we will focus on the techniques that locate the geographical position using mobile network signal system which does not require any additional hardware. Although accuracy of location based on signal system over integrated GPS is still an issue of debate but in the context of less developed country like Bangladesh adding hardware at the user’s end will involves additional cost at user’s end which is not possible to effort for a lot of user. Mobile technology, in disaster management, may be used in the following ways: To disseminate pre-disaster warnings Mobile phones may be used to disseminate information about impending disasters. Since only 30 percent of the population of Bangladesh has access to electricity, they do not always have access to other media such as TV or radio, and if they have, they may not have it turned on during emergency. But mobile phones are widely prevalent and are ‘always on’.

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To disseminate post-disaster announcements The government and NGOs can send relevant announcements such as transferring to specific shelters or information about relief distribution after a disaster. Immediately after a disaster, it is found that many are left homeless and always on the move. During these situations, sending out announcements through mobile phones can be an effective means to keep people organized and run post-disaster operations smoothly. To receive information about relief needs The mobile phone can also be an effective means for the affected people to send out information about relief needs, and notify relevant bodies about unequal or undesired relief distribution strategies. This can empower the affected people and enable them to find a voice during a helpless time. To exchange information about health hazard The mobile technologies can also be used to send emergency information about health hazards, both from the side of the government and also from the side of the disaster-affected people. The government can send warnings about possible hazards and preventive measures, and likewise the affected people can send information about the situation on the ground and notify relevant bodies about medication needs. \country\2100\pradosh_jena.2102\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India mobile governemtn services= Bharat Sanchar Nigam Limited. (BSNL) \country\2100\Sumit.2103\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India. The following are some of the m governance initiatives taken by the respective state government: 1. enforcement Automation. 2. Applying for various certificates. 3. Obtaining the location through GPS. etc. \country\2200\a.2275\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India \country\2200\deepakdev.2207\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am a citizen of India.Some of the m-Government services available in the country are: 1. SCO Mobile Server enables electronic provisioning of services and access to government information using a cell phone over the cell carrier network in the state of Madhya Pradesh. 2. Transport Automation is being carried in Kerala under m-governance.

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\country\2200\jena_pradosh.2292\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ INDIA - BSNL \country\2200\Lokerima.2220\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I belong to India. \country\2200\Madhukesh.2221\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am a resident of India. Some of the mobile government services available in India are: 1.Kerala – enforcement automation 2.Punjab – Suwidha 3.Punjab – Services where we can apply for birth certificate and business license 4.Faizabad - 'Real e-Governance', in which e-Governance services would be conducted through mobile phones. \country\2200\Madhurima.2219\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ I am a resident of India. Some of the mobile government services available in India are: 1.Kerala – enforcement automation 2.Punjab – Suwidha 3.Punjab – Services where we can apply for birth certificate and business license 4.Faizabad - 'Real e-Governance', in which e-Governance services would be conducted through mobile phones. \country\2200\sbhagat.2278\Assignments\40_274\Which_country_d.1451.txt ************************************************************************ India. The following are some of the m-governance initiatives taken by the various state govermnet in India: 1. Obtaining location specific information with regard to emergency services, locating a nearby Bank /ATM, information regarding traffic and weather conditions in that locality etc. 2. Enforcement Automation. 3. Applying for various certificates.

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Annex E Assignment

06-What an eGov Leader Should Know-Strategic

What additional e/m-government services do you expect from your government? Please

explain.

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\additional\1100\shankar.1127\Assignments\36_275\What_additional.1452.txt ************************************************************************ At present our government is providing e services in many areas of day to day life but in addition I except following additional e/m services from our government: 1.e/m learning in school and in universities. 2.Booking of tickets for all rail,road ,sea & air transport system all over the country. 3.Online trading and e procurement be encouraged. \additional\1200\abashatwah.1270\Assignments\36_275\What_additional.1452_1.txt ************************************************************************ With its TreasuryDriect Web Site, the Bureau of the Public Debt combines E-government and E-commerce to allow Internet investors from individual to banks buy and manage T-bills and bonds online \additional\1200\abdul_rahman_.1272\Assignments\36_275\What_additional.1452.txt ************************************************************************ With its TreasuryDriect Web Site, the Bureau of the Public Debt combines E-government and E-commerce to allow Internet investors from individual to banks buy and manage T-bills and bonds online \additional\1300\amitshukla16.1303\Assignments\41_275\What_additional.1452.txt ************************************************************************ In India, e-Governance development is in fast track. Implementation of National e-Governance Action Plan shows the commitment of Government of India for improving the accountability, transparency and productivity of the Government Departments at one side and offering Government services to the citizen in most affordable, convenient and time bound manner on other side. This ambitious plan of Government covers all possible G2C services. We will able to see these services from paper to citizen door step in very near future. The resident of India expect following e-Governance services from Government, 1. Certificate (Income, Domicile, Caste, Birth, Death, Handicap, Character, No objection, Marriage, etc.) 2. Driving License, Vehicle Registration, Road Tax and its renewal 3. Insurance (Life, Vehicle, Health, etc.) 4. Banking services (Online bill payment, transfer/receiving of fund, statement) 5. Payment of taxes (Income, House, Water etc) 6. Electricity, Mobile, Telephone bill payment 7. Passport and Visa processing services 8. Grievance registration services 9. Right to Information services for getting desired information from various Government departments 10. e-Health and e-education services 11. Employment services like online application to Government Jobs

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12. Social welfare services such as Pension services 13. Online registration of First Information Report 14. Railway, Airline & Bus reservation services The subset of all above mentioned services should be also available on mobile phone (m-Governance). Tele-density in India has reached to 25% and still growing with one of the highest growth rate in World. This makes shift from e-Governance to m-Governance very obvious. The following services may be given to resident from mobile keeping in mind that majority of the mobile user have mobile phone with basic functionality in India. Following services may be given through mobile to the resident of India, 1. Status check and tracking of the services request for all above services mentioned under e-Governance. 2. Departure and arrival update of Train, Flight and Bus for already registered entry 3. Receiving & Payment of Bills & Taxes from mobile 4. Facility of Money transferring to already registered user 5. News and other important and relevant info through mobile. \additional\1300\Bjoachim.1338\Assignments\41_275\What_additional.1452.txt ************************************************************************ Those are e-services I expect from my government: 1- Services such as online provision of number of documents requested for legal (official) wedding for example: this is important because for some of them, you need to go to the city you were born in. This demands a lot of money and time. It should also be possible to request copy of your birth certificat online. This document is necessary for the renewal of your identity card. 2- Passport services: most of the time, you need to go the capital first to know what are the requested documents, but also go back to collect your passport. This is demanding in time and money. 3- Taxes services: most of the time, there is a lot of corruption at the occasion of tax payment. Online tax payment will save money to citizens 4- E-payment: this will save money and time as in most of the cases so far, you need to go to a government agency before being able to pay. 5- Information on governmental decisions: Many of people living in the countryside need to refer sometimes to governmental decisions. unfortunately, most of the information is available only in big town. Putting this information on the internet for instance would help a lot people out of big towns. It is the same for parliamentary decisions and legislatives texts. 6- National Archieves: Only available in the capital, access to national archieves is reserved to people living around. Putting the national archieves online woul easy access to them for people out of big cities. \additional\1300\desmond.1376\Assignments\41_275\What_additional.1452.txt ************************************************************************ well it depend on the countries need and full involeveent in e-governance

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\additional\1300\EPKBD.1305\Assignments\41_275\What_additional.1452.txt ************************************************************************ I expect the Ghana government to speedily implement the ICT4AD Policy which incorporate the e-government polcies. \additional\1300\fouziabard.1325\Assignments\41_275\What_additional.1452.txt ************************************************************************ I am expecting services like data management, information management, and knowledge management. In Bangladesh government offices are become inefficient, time consuming and ineffective sector. Particularly getting essential services from government is troublesome. I, like many other citizens, want easy access to e-record system that I could check the follow up. As citizen data on different issue is important to involve myself with different activities. In this era of ICT, many organizations are providing many information, so standardization is important to convert it into development. These are the basic need from the government for a citizen in this era of ICT. \additional\1300\julie.1375\Assignments\41_275\What_additional.1452.txt ************************************************************************ Well much is needed to help improve the capacity of the government staff \additional\1300\khagendra.1319\Assignments\41_275\What_additional.1452.txt ************************************************************************ I have expected three additional eGovernment services i) Mobile telephony for mGovernment, and ii) Standardization of Government Portals (three examples), and iii) New Information Services (with examples) for electronic Government. As an integral part of the e-government program, many central and local governments in the world start to offer e-government services via a variety of service delivery channels apart from the web. Considering the contextual bases of both the opportunities and the challenges in adopting e-Government initiative, for example mobile service provisions are not there in Nepal’s e-Government master plan, I have explained the need of m-Government to unite the people in multicultural and multilingual country with several topographic and socioeconomic barriers in the field of development: A) Mobile telephony: Use of mobile telephony in delivering e-government services gave birth to the mobile government, or m-government. It is one of the service delivery channels. This channel is made even more relevant considering much faster growing mobile penetration rate over Internet penetration, a factor, which can play a considerable role in bridging the digital divide, more specifically in the developing countries like Nepal. m-Government being a functional subset of all-inclusive eGovernment provides its users, both citizens and civil servants, unique opportunities through freedom of mobile access to provide services and information literally from any place, at any time. Government should design, implement and provide service, which represent for their citizens limited burden in terms of costs associated with acquisition of appropriate communication device (personal computer) and Internet connection, which are still items not affordable for general public in Nepal. On the other side, government should use in one-way communication (simple information provision) or two-way

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transactions and interactions such devices, which are well spread among the citizens. B) Standardization of Government Portals: In Nepal the portals are generally designed one-way information delivery (G2C). We need to do several innovative programmes in order to fulfill the objectives of the E-Governance. Most of the URLs, I found, do provide the general information (like brochures). Thus it’s urgent to develop/ transform them in the way to fulfill the goals of E-governance (for example, E-procurement). Case study: There are too many weaknesses both in quality and other features in the Government portals. I have indicated three government portals with limitations and improvements required: E-Government Portal 1: http://www.dnpwc.gov.np Not provided the information (portal) on Nepali language Since this is the umbrella organisation in this field, it should develop the mechanism on gathering the disseminated data on biodiversity and related issues, rather than simply providing the link of few institutions Simple information, say GK, (wildlife related: facts, unbelievable truth and jokes in Nepali language) to semiliterate and school level children would be worthy in creating wildlife and e-awareness. E-Government Portal 2: http://www.nepalgov.gov.np Large blank-space on front page left blank, which instead if contained some symbols like National anthem and photographs of martyrs who were killed during last people’s movement that would strengthen patriotism and make people feel that some influence of political change has at least occurred. Seems designed like Yellow Page (business directory) ‘Search-bar/feature’ seems just like other Web-search engines. It would be better/ communicative, if made more specific. It is more informative about the introduction of government’s agencies instead of providing public services. There is no direct electronic access to the services provided by the government, public cannot rely on the limited services provided by the portal. In short, it is not oriented toward the public for the effective delivery of public services. There is no electronic payment system developed. The development of this portal has not reduced the People’s burden to walk to the governmental agencies. No likeness of e-governance to make the government efficient, accountable, economic and transparent is felt in this portal. E-Government Portal 3: http://www.narc.org.np Needs to be made stakeholder (say farmers) friendly (for example: Nepali medium, crop calendar and farming system) Farmers need to be attracted through e-Farmers Club with membership features in order to enhance their participation and benefit them through e-governance. Information on future workshops and seminars need to be provided for the participation and contribution of farmers (say ordinary people) who could have more specialized knowledge on a specific subject (say indigenous practice system; an example) rather than outdated or irreverent information. C) Few additional eGovernent services, new information services (with example of case study): 1. Links of affiliated/ corporate institutions: (http://www.nrb.org.np), there is not given the links of relevant organisations like other affiliated Banks under it in Nepal. Their portals with relevant information should be given to facilitate the access to them through the umbrella financial

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institution (here the Nepal Rastra Bank) because customers, especially in Nepal, expect easy links and mechanism from central governing body rather than searching individual websites which are not easy to find as well. 2. Frequently Asked Question: (http://www.nrb.org.np), there are not the FAQs and the answers. It is monotonous to both the individuals and the concerned organisation regarding the response of the queries of the reader/ audience and the management of the bulky database on very general topics. 3. Nepali format or local language: Nepal is multicultural and multilingual country. Thus we need to incorporate several integrated and inclusive approaches in every discourse of development. For this Nepali language (which is spoken by majority of the people) aided ICT should not be neglected. Bring the majority of the people in the main stream of development is a challenging task that can be accomplished only by considering the social and environmental parameters (it is further made clear below). For the national integration and to have optimum discourse of development, language in ICT has no single option. 4: E-Gov awareness: Only by ratifying international or formulating national IT policies, we can’t fulfill the objectives of E-Governance. It should be the concern of every organisation to incorporate few issues of E-governance. On the one hand, E-Governance is a multidimensional IT based approach, without which no one can imagine the self-existence and promotion of business in this Global village, like the oxygen for body. On the other hand, E-governance needs a joint effort from each layer of the hierarchical system. For this we do both positive and negative examples in different countries. To make it work in practical, especially in the country like Nepal, we should create the awareness at the beginning phase. So, to create public awareness and for sustainable application of ICT, and to attract people towards the prospects of E-governance, we should at least try something in order to disseminate/ encourage the application of ITC. The reality of Nepal, in my empirical knowledge/ experience, is obviously different due to topographic, political, and social, cultural, behavioural and economic constraints that majority of the people (85%) living in rural parts of the country do possess. 5: Award /motivation: In every aspect of development we, in Nepal, do have a deeply established culture of expecting all the things from the Government. In this endeavor, there is crucial role and contribution of an individual or organisation. So every organisation and the individual should be motivated by the Government body and Service Based Agencies (SBA). For this we need the ‘motivation,’ for example, a person’s report against crime, and a person’s little but regular saving (transaction) for the family welfare. For the former case, Police head Office can establish the ITC mechanism and the Nepal Rastra Bank can deal with the later one. Similarly we do have another, but similar to the above one, example of culture that we hesitate to do little things and thus our country is in the crossroad of development and underdevelopment. It is hard to expect such initiation from any financial institution in our country because we, the institutes, prioritise more saving (cumulative sum); whatever could be the nature and the source of income we don’t concern. In this regard, I don’t hesitate to share one appreciable innovative scheme, launched by Nepal Investment Bank (www.nibl.com.np) to develop people’s habit of Banking, “Afnai Bachat Khata (Own Saving Account) with one Rupee.” Such schemes aided with IT should be initiated in order to create E-application awareness (say E-governance). 6: Mission and objectives: To make the readers/ stakeholders know the opportunities/ roles that they can play. This will also be a tool of motivation for the employees of the concerned organization. Comparatively Civil Servants working in GOs (even the GOs supported by ADB for the application

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of ICT) are more reluctant to the application of IT than personnel engaged in private sectors. 7: Good governance policies adopted: To build the trust in the community and make the actors (implementers) accountable and responsible. 8: Priority on E-application: To create awareness on E-application and to increase the E-participation. 9: Upcoming events (Training, seminars): We generally can’t get the news papers on time in rural areas. One organisation can also utilize the advertisement-expense for inclusive education/ communication. Sincerely, Khagendra Prasad Dhakal Ph D Candidate cum Faculty Kathmandu University School of Education Kathmandu, Nepal \additional\1300\loop_wb.1307\Assignments\41_275\What_additional.1452.txt ************************************************************************ online data access means right to information \additional\1300\mm.1335\Assignments\41_275\What_additional.1452.txt ************************************************************************ participatory e- governance. where citizens can share ideas and participate actively in government \additional\1300\mum.1346\Assignments\41_275\What_additional.1452.txt ************************************************************************ a participatory government the citizens can have a say and contribute suggestion on well to serve them better \additional\1300\sabitra.1321\Assignments\41_275\What_additional.1452.txt ************************************************************************ In today’s technology-driven globalized world, governments are increasingly becoming aware of the adoption of e-government and ICT in sustainable development. As such, Nepal is adapting its public sector systems in accordance with the changing environment, realizing the importance of e-government readiness and e-governance in improving public service delivery to citizens. But due to the lack of political commitment and the reluctance of civil servants, we need the appropriate mechanisms for knowledge sharing and resource development on e/m government including the sharing of data, resources, best practices, and establishment of consistent and reliable leading indicators for effective e/m government. We need the assistance and tools from the international communities in supporting ongoing e/m-government development by providing information and resources in support of e/m government policies and programs in support of public sector development. Expansion of eGovernment services not limiting on Portal based information dissemination to the field of environment management through the establishment of National Database on resources, e-

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education (for example online training to produce trained teachers for quality education), and e-health programmes (for example telemedicine) to reduce the mortality rate in rural areas where Peons of health posts are having the treatment of local people since Doctors and trained Health Workers are confined in urban setting. \additional\1300\sheks.1353\Assignments\41_275\What_additional.1452.txt ************************************************************************ E/m-government that will help improve life especially the mobile/e-health \additional\1300\vishnukesarwani.1380\Assignments\41_275\What_additional.1452.txt ************************************************************************ I am an Indian. In India there are many governmental services which can be e/m-government services, such as judiciary in India is not fully e/m, Traffic system can be electronic, etc. Big country like India ( in Population and field) can be made mobile courts from which people can take the benefits of judiciary easily and cheaply. \additional\1400\abhiray1.1498\Assignments\41_275\What_additional.1452.txt ************************************************************************ All file processing, certificate related cervices and all tax related services should be made online \additional\1400\abhisek.1457\Assignments\41_275\What_additional.1452.txt ************************************************************************ Land registration \additional\1400\abhishar2000.1443\Assignments\41_275\What_additional.1452.txt ************************************************************************ In India, we except allot of G2C and G2B services to be come under e/m-government. Utility bill payments, registrations, Right to information, various certificate issue/modifications, inquiry services, employment services need to be taken under consideration for e-government. I also like to put forward the concept of UID (unique id card) using biometrics, which will contain all necessary info about the user, and can be used anywhere.... where it is required. this all will bring transparency, reduce the time spent on availing such services, and enhance the efficiency of staff working for all this. \additional\1400\aisha27.1404\Assignments\41_275\What_additional.1452.txt ************************************************************************ This should start with formulating a new vision on how to view citizens and businesses, and building a citizen centered, serviced-oriented, public-participated government.The government should try and provide citizens with easy acess to relevant,consolidated district,county, and national information and services and at the same time e-government initiatives should focus on producing a locally named and designed website which will provide citizens with acess to local knowledge,

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services and learning opportunities.These websites can provide a personalised interface for citizens to explore areas of interest and need and to interact with other local and wider community members.Also Government have to innovate and exploit the existing information infrastructure and to build services around citizens' needs in order to make public information and services accesible and useful.Sustainable returns in e-government can be made if citizens'ICT skills and knowledge are improved to fit the new e-driven business processes. \additional\1400\akulirk.1460\Assignments\41_275\What_additional.1452.txt ************************************************************************ Following are the e/m-government services expect from government of india. Online passport registration Certificates e-court Delivery of orders \additional\1400\buhari.1432\Assignments\41_275\What_additional.1452.txt ************************************************************************ e-confrence, \additional\1400\dmaitra1.1472\Assignments\41_275\What_additional.1452.txt ************************************************************************ e/m-Government services that are expected in near future are: 1. Issue and Renew of licenses 2. Application Submission for various services 3. Status Updates on various claims \additional\1400\enspt.1480\Assignments\41_275\What_additional.1452.txt ************************************************************************ One service tha I would like my government to put in place is a monitorying system to manage road transportation in he country. With the studies carried so far and the facilities offered by Information and Communication Technology(ICT),the monitory system would provide alot of benefits to the Government,needlssto talk about business and society. Starting from the registration of vehicle documents to the delivery of the passengers to their different destinations,the benefits include: 1.Government. - low cost in investment as this project can be given out to an enterprise. - Corrupt practices will be reduced as transactions will be transparent. - Reduced road accidents. - Effectiveness and efficiency in this business will be improved. - etc. 2.Business. - The revenue of the government will be increased such as taxex and other dues paid for toll fees,registration fees,and licience fees,etc. - Improve resources and planning management,such as resource infprmation systems,land and

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property management. - Better marketing and environmental investment. - more roads will be constructed. - Etc. 3.Society. - Online bookings for vehicles by passengers will be facilitated n as well as the advertisment of vehicles. Waitng time will be reduced drastically. - confidence will be improved between the transporters and the passengers. - Overgrowded vehicles will no longer be torlerated. - Etc These just to name a few will be the impact that this type of monitory transportation system will offer to the government when e/m-government is implemented in my country. - \additional\1400\mm1.1409\Assignments\41_275\What_additional.1452.txt ************************************************************************ E-governance with access of network within the reach of the people \additional\1400\praneshbikram.1489\Assignments\41_275\What_additional.1452.txt ************************************************************************ Nepal has completed to formulate e-Government Master Plan. Government is willing to implement it. Some government organizations are working to implement some activities related with e-Government. Nepali people are expecting to implement this master plan. So that, people can get government services effectively and efficiently in government offices. \additional\1400\praweenjha.1439\Assignments\41_275\What_additional.1452.txt ************************************************************************ In Indian context, there are many areas of improvement for the center and state governments to improve it's governance model for making citizen's encounter happy with the government dept. I see following scope for e/m - government services yet to come in Indian context - 1. Courts - Civil, Criminal and Consumer 2. Transport dept 3. Power 4. Election commission 5. Planning commission 6. Property registration 7. Police Dept. 8. Municipal corporation 9. Health dept. \additional\1400\ryhan.1487\Assignments\41_275\What_additional.1452.txt ************************************************************************ Mobilise front line staff and citizens interacting with government Create freedom for citizens and employees,

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Increase productive time (a key element of the efficiency programme) Improve customer service Provide more real time information Tackle resistance to change Implement in areas not traditionally associated with the office and ICT Use wireless technologies and their potential to mobilise public sector workers and transform service delivery Gain efficiencies and benefits from mobile working Understand the typical pitfalls and challenges you might encounter when taking on a mobile project \additional\1400\sankha.1469\Assignments\41_275\What_additional.1452.txt ************************************************************************ More utility Service,Transparency,Spped of work \additional\1400\soov.1441\Assignments\41_275\What_additional.1452.txt ************************************************************************ The following additional e/m-government services are expected to be delivered by my Government (Government of India) in the very near future: a) Notification via SMS by the blood bank to advise registered blood donors when urgent needs for blood arise. b) Notification via SMS to parents from their children’s school to inform them if their children are absent from school on that day c) Notifications via SMS from the public libraries to individuals who have placed a reservation for a book d) Bus schedule availability via SMS e) Notification of job opportunities from Employment Exchanges to individuals who have selected specific areas of employment f) Reporting incidents or relevant information to the Police Force g) Notification of acknowledgements and status change of customer complaints h) Notifications of court deferrals i) Notifications for license-renewal to the holders of licences issued by Chamber of Commerce j) Notification of exams results \additional\1400\sujdhdh.1444\Assignments\41_275\What_additional.1452.txt ************************************************************************ payment of property tax bills and receipt of on line bills \additional\1400\ukpoju.1423\Assignments\41_275\What_additional.1452.txt ************************************************************************ Currently we are using e-commerce and e-citizen but all that is needed, is to improve on the services and aslo of importance is ongoing training for government staff to improve thier capacity to effectively monitor the data and how well to sustain e-governance in Nigeria.

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\additional\1400\wrutas.1445\Assignments\41_275\What_additional.1452.txt ************************************************************************ Government of India has already started implementing services like 1. Taxation 2. Railwyas 3. Airlines 4. Issue of certificates 5. Banking However, i feel it should now speed up the implementation of these services. Government of India should also create a central citizens database which can give the entire information about an individual right from his birth including his/her track record. Every citizen should get a unique identifcation number something like a Social Security Number used in the USA. This will help distinguish between actual citizens and the immigrants. This one service is very critical in India as there thousand of people migrating to India from neighbouring countries in search of better job opportunities. Since, currently there is no distinguishing factor between the immigrants and citizens, Citizens end up getting no services from the Indian Goverment. Such a database will also be helpful in getting faster approvals for government services and reduce the time in submitting identity proof documents. \additional\1500\ashish_gangrade.1543\Assignments\41_275\What_additional.1452.txt ************************************************************************ issue of Birth/death certificate income tax filing electricity and telephone bill payment online vehicle registration payment of vaious taxes online education online travel and hotel booking online examinations for entrances etc payments to different institutions/banks through mobile mobile portal \additional\1500\babawo.1576\Assignments\41_275\What_additional.1452.txt ************************************************************************ E-services. By providing the services through the use of internent, the government indirectly provide the other components of e-government such as e-record, e-procurement e-payment and so on. \additional\1500\chrisogwang.1532\Assignments\41_275\What_additional.1452.txt ************************************************************************ The Government being the owner and largest user in controll of ICT should be able to expand an advance the proper use and management of the ICT to provide additional E/m-Government servives

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covering social services areas which included health, eduction, security and social wellfare to far reach the local community being the vunerable groups in need of Government services. This can be done with well coordinated programme from Decison makers-Government High officials with local government and the implementing partners of the identified project who liase with the local community Focalpoint for Information sharing and knowledge management to achieve a common goal. \additional\1500\danrg.1546\Assignments\41_275\What_additional.1452.txt ************************************************************************ All the citizen centric Govt services should be automated. \additional\1500\gkahuma_yahoo_c.1541\Assignments\41_275\What_additional.1452.txt ************************************************************************ The e/m-government services I expect from my government are: 1. eGIF (egovernment interoperability Framework) - This will ensure interoperability of technical systems between Government, Ministries, Departments and Agencies as well as these systems and systems used by the public. 2 Government Network: The establishment of a government network throughout the country will provide Ministries, Departments and Agencies a high speed connectivity for sharing information and applications. This will promote decentralisation and enhance development. 3. Government Gateway:This will be a central point of information for citizens and provide many government services online. 4. eGovernment Applications: Applications and services such as Revenue Collection, Birth and Death registry, National Identification System and Insurance should be developed to improve the interaction with citizens and provide easy accessibility to data and information. The development of a good tax system will increase efficiency in the tax administration and reduce waste whiles increasing revenue for developmental projects. 5. Messaging, Collaboration, Document Management and Workflow Management System: The introduction of this systm will enhance communication between Government and Ministries, Departments Agencies and the public. There is going to be a transformation in the process of doing things in the public service. This will reduce the time spent on processing a single document and taking managerial decisions. \additional\1500\Joachimboko.1586\Assignments\41_275\What_additional.1452.txt ************************************************************************ e-taxpayment system e-ID application e-procurement to lessen corruption in the governement sphere More effective government website, and even an effective government portable instead of the many efforts undertaken by different government bodies to have their own websites.

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\additional\1500\kvenergy.1579\Assignments\41_275\What_additional.1452.txt ************************************************************************ I would like to have a social Security Number (SSN) in India also. All interactions of a citizen with government should happen through single window system and one should enter this system from his SSN. \additional\1500\mgfasel.1547\Assignments\41_275\What_additional.1452.txt ************************************************************************ I think one of the most important issues is to find a way to identify a sender of a request without any doubt and this is why so few e/m-services are available today. Private sector seems to be more in advance for inherent reasons in this area as it is possible to practice e-banking easily since a few years. Thus, the first service I would like to see is a way to identify myself while I am using e/m-government services. Once this prerequisite is established, other services can follow. The most useful for me, as I am used to work on computer, would be the possibility to ask and send documents online. Actually it is possible to fill out PDF documents for example or "e-tax declaration" (every year, with your income, wealth, etc.) but you still have to print, sign manually and send it by mail. So it would be nice to be able to use e-signature and send all these information through Internet. Another service would be e-voting. In Switzerland, we often have to vote on various subjects all the time and all these votes come always with paper material such as envelops, voting card, explanation brochures and so on. Thus, e-voting has very good perspectives in this country and could help saving time and material for the federal and local governments which have to send it to each citizen through the country many times during the year. \additional\1500\ralouis.1554\Assignments\41_275\What_additional.1452.txt ************************************************************************ E-Procurement, E-tenders, E-bids, Access to Contracts and Grants systems. \additional\1500\ralouis.1554\Assignments\41_275\What_additional.1452_1.txt ************************************************************************ E-Tenders, E-Procurement, E-Bids, E-Grants and Contracts.. \additional\1500\ralouis007.1568\Assignments\41_275\What_additional.1452.txt ************************************************************************ E-Procurement, E-tenders, Grants and Contracts. \additional\1500\ralouis007.1568\Assignments\41_275\What_additional.1452_1.txt ************************************************************************ E-Procurement, E-tenders, E-Grants. \additional\1600\chahal_vs.1643\Assignments\41_275\What_additional.1452.txt

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************************************************************************ We expect Government to issue a Multiservice Social Security card for every citizen of the country,in which all the services to be provided to the citizen by the Government shud be mapped. \additional\1600\chandi2.1607\Assignments\41_275\What_additional.1452.txt ************************************************************************ I expect that e/m-government can help the poor people who are not getting the opportunities in the different part of Nepal. There are so many places which are far from their capital cities. MOst of people are getting bored to take any thing from the capatal citites. But after reading this module i found that this e/m-government can help the every citizens of our contry. \additional\1600\Charly.1655\Assignments\41_275\What_additional.1452.txt ************************************************************************ transparence \additional\1600\comrade.1616\Assignments\41_275\What_additional.1452.txt ************************************************************************ E-conferences and delegation within the government ministries inlcuding e-commerce for buisiness \additional\1600\hendracahya.1688\Assignments\41_275\What_additional.1452.txt ************************************************************************ Many e/m-government services expected to be served, since 40 million subscriber of cellular phone established in Indonesia, the segment will become a captive for government to improve their services to citizen. Until today no services fully established in m-government services in Indonesia. \additional\1600\julius.1639\Assignments\41_275\What_additional.1452.txt ************************************************************************ E-society should be sustained and adequate networking strategies and supplies \additional\1600\kasinavrao.1652\Assignments\41_275\What_additional.1452.txt ************************************************************************ Government is providing billing & other related services where citizens are to pay to it. But the services expected from government are supposed to be advisory systems such a medical, veterinary, crop based, market pricing etc to the needy citizens. As these services are providing physical institutions which are running mostly at urban an semi-urban areas with a particular time frames. These become a white elephant for citizens as these are failed miserably to provide information to citizens as per their need and requirement at their convenient time. Education and sanitation are the other two areas are badly managed by governments. More schemes but less outcomes in this area. Instead of citizens taxes and other payment mechanisms are taking more importance rather than citizen needs at stake where government has to do its duty to serve them. hence most of these services are to be made e-/m-enabled so that citizen specific and domain specific services and

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applications are need of the hour. I feel more of advisory, online any time any where e-based services, on-demand services, use and pay services electronically as well as mobile based are needed for the citizens as per the scenario of India is concerned. \additional\1600\mhandzic.1693\Assignments\41_275\What_additional.1452.txt ************************************************************************ \additional\1600\Neytcho.1646\Assignments\41_275\What_additional.1452.txt ************************************************************************ I expect the government to introduce additional e/m services for promoting better interactions and consultations between government and citizens in decision-making processes. \additional\1700\KargerC.1740\Assignments\41_275\What_additional.1452.txt ************************************************************************ - PKI/Digital Signatur for real transaction. - e-payment for government fees / tax - Online appointments with local government and social security \additional\1800\chetana3.1828\Assignments\41_275\What_additional.1452.txt ************************************************************************ i expect taht the Bureau of the Public Debt which is one of the few government agencies that lists making money among its missions. Through the sale of T-bills, bonds and savings bonds, the Bureau of the Public Debt raises money for government operations and monitors government indebtedness. Now, with its TreasuryDriect Web Site, the Bureau of the Public Debt combines E-government and E-commerce to allow Internet investors from individual to banks buy T-bills and bonds using a credit card or electronic bank transfer. The secured system requires opening an Investor Account, but once setup, investors can not only buy T-bills and bonds online, they can access complete account management services, and get information on the Treasury Buyback Program plus almost instant data on auction results. Internet users can also buy U.S. Savings Bonds online from the Bureau of the Public Debt's Savings Bond Connection Web site. Finally, you can make yourself feel better about your credit

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\additional\1900\kasandra.1983\Assignments\41_275\What_additional.1452.txt ************************************************************************ transparence in information \additional\2100\pradosh_jena.2102\Assignments\41_275\What_additional.1452.txt ************************************************************************ Changing the Scalar Principle of Work from administration. Abolishing the red tapism and traditional nature of work from government sector.Taking disciplinary action against the responsible person who causing intentional delay in execution of work. \additional\2100\Sumit.2103\Assignments\41_275\What_additional.1452.txt ************************************************************************ The following e/m governance services could be expected from the government: 1. utility bills payment through mobile phones. 2. Smartcards- single key to avail multiple services from the government. \additional\2200\deepakdev.2207\Assignments\41_275\What_additional.1452.txt ************************************************************************ Expected E-Government Services: Govt service delivery through Common Service Centers and government portal. Expected m-Government Services: Payment of various government utilities via mobile. \additional\2200\jena_pradosh.2292\Assignments\41_275\What_additional.1452.txt ************************************************************************ INDIA- BSNL \additional\2200\Madhukesh.2221\Assignments\41_275\What_additional.1452.txt ************************************************************************ Some of the additional e/m-government services I expect from my government are: 1. Filing of Learner's License. 2. Filing of petitions. 3. Filing of commercial tax. \additional\2200\Madhurima.2219\Assignments\41_275\What_additional.1452.txt ************************************************************************ Some of the additional e/m-government services I expect from my government are: 1. Filing of Learner's License. 2. Filing of petitions. 3. Filing of commercial tax.

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\additional\2200\sbhagat.2278\Assignments\41_275\What_additional.1452.txt ************************************************************************ i expect the following e/m governance services from the government: 1. payment of the utility bills theough mobile phones. 2. Concept of smartcard- single key to avail various government services. 3. Database in terms of maintaining biometric detals of citizen.