Unlock the value of your SAP investment

Unlock the Value of your SAP Investment

Peter Van Craenenbroeck

January 2013

ROI – What is the financial impact and how can I measure it?

IN WHAT SHALL I INVEST?

new car,

office,

furniture, … or

SAP software?

BUSINESS TRANSFORMATION

Alignment of Business and IT Strategy

Without the link to the business strategy, an IT strategy does not have any meaning.

IT

enables

organizations

to achieve

the business

objectives

Business Strategy

IT Strategy

Business

model

Business

objectives

IT Enabler

Business

requires

IT capabilities

to form

a competitive

advantage

Identify the Value andAlign Business and IT

Pains not known

Pains known,Solutions not known

Pains Known,Solutions known

CustomerContext

What needs to be done? How OASIS can help?

� Assess and prioritize opportunities for improvement

� SAP Business Performance Benchmarking

Work streams

OASIS helps you to discover value potential

Benefits:

What is it:

Pains not knownBENCHMARKING

Comprehensive report comparing the efficiency and effectiveness of a company´s processes and systems

with best-in-class performers in the same industry & similar company size

Provides a unique opportunity for a company to • assess where it excels• determine areas for improvement• and begin to quantify business

value associated with enterprise applications

Example : Order to Cash

Type Metric Company

Peer Group P1 Peer Group P2

Avg. Q1 Avg. Q1

Order Fill Accuracy (by total orders delivered) 96.1 95.6 99.5 94.0 99.3

% Lost Orders (% of revenue) 2.0 1.0 0.8 1.5 1.0

% Invoices with Unauthorized Deductions 0.0 2.7 1.0 3.3 0.8

Order to Ship Cycle Time (in days) 3.0 3.9 1.6 13.8 1.4

Ship to Invoice Cycle Time (in days) 1.0 1.1 1.0 1.1 1.1

Days Chargeback Outstanding 26.1 23.7 3.0 26.4 6.2

23.7 3.0 26.4 6.2

Eff

icie

ncy

Eff

ecti

ven

ess

Performance Results – Key Metrics

First QuartileBetween Average and First QuartileBelow Average OutlierRanking:

Global program established in 2004

Content Coverage:

Over 20 business process assessments

Over 700 KPIs, over 1,000 Best Practices

Over 300 peer groups (by industry, region, size)

Over 10,000 submissions from over 3,000 companies

Benchmarking is the starting point to secure success

Business executive sponsorship

From 3 hours to maximum a day of total workload as an average to complete the Enterprise Health Check survey

Set up milestones from the startStep by step process

� Register online (https://valuemanagement.sap.com)

� Complete survey with help of your OASIS point of contact

� SAP benchmarking team validates the information provided

� SAP team prepare the benchmarking analysis report, maximum 3 person days effort

� OASIS shares content with executive audience

What does it take to make to make benchmarking happen?


Pains not known



CustomerContext




� Build the business case and set success KPIs

� SAP Collaborative Value Assessment


Work streams

� Collaborative platform that enables users to develop SME centric business cases

� Analysis aligns prospect´s pain points to SAP

solution enablers & quantifies the potential value

� Supporting customer success and benchmarking data is presented

� Benefits of project are quantified

� Complete business case

� Based on insights into leading industry practices and benchmarks

� Priorities during the implementatin can be set

Pains known,Solutions not

known

What is it:

Benefits:

Collaborative Value Assessment

A Collaborative Value Assessment (CVA) can help you:

● Align Business and IT strategy

● Identify and prioritize business challenges

● Map solution to pain points

● Identify qualitative and quantitative benefits

● Evaluate the Return On Investment

How would you go about leveraging a CVA?

● Request the deliverable via your OASIS account manager

● Ensure Business Executive sponsorship

● You and OASIS conduct full analysis based on company information and SAP industry knowledge

● Includes costs analysis

Collaborative Value Assessment aligns stakeholders on the decision case

What do OASIS Consultants need to engage ?

� Success factors:

• Executive Sponsorship

• Collaborative approach

� Mutual investment

• OASIS Consultants

• Invests up to 5 man-day of expert resources

• Provides benchmarking insights from a 10000 submissions database

• Offers free access to the value management database (Value Lifecycle Manager)

• Customer

• Mobilizes key stakeholders and grants executive management attention

• Invests on average 2 to 3 man-days.


Pains not known



CustomerContext




� Build the business case and set success KPIs

� SAP Collaborative Value Assessment

� Define the target Architecture and high level Roadmap

� SAP Strategic Road Map


Work streams

A Strategic Roadmap can help you:

● Analyze the existing application portfolio

● Estimate rationalization potential

● Define and sequence roadmap initiatives considering business value and technical feasibility

● Mitigate risks associated to future initiatives

How would you go about leveraging a Strategic Roadmap?

● Request the deliverable via the account executive

● SAP validates business & IT focus areas, assessed in outside-in analysis with each business units

● Identify key SAP initiatives and optimal timeline in a 3 years time frame

● Prioritize initiatives based on business value and technical feasibility

Pains Known,Solutions

known

SAP Strategic Road Map describes the plan for success

Solution Map – best practices approach for a phased Roadmap

Phase I Foundation

Phase II –Business Improvement

Phase III –Business Excellence

� Initiatives that are prerequisitesfor many following

enhancements

� They are related to establishing

an integrated and scalable technical platform and

addressing urgent needs in

existing business processes

� Establishes foundations of

future best practice business

processes

� Improve and enhance existing

business processes

� Initiatives in this stage rely on

foundations completed before

� Enabled by process automation,

process integration, best

practice adoption

� Mid to long-term initiatives

enabling competitive differentiation thru innovation

� Enhanced decision making

capabilities and optimization

Sales & Marketing Design & DevelopmentResearch

HC

MS

up

po

rt S

erv

ices

Product Supply

Phase 2 – 2014-15Phase 1 – 2013

Fin

an

ce

Co

mp

lian

ce &

S

afe

ty

Phase 3 – 2015-17

Business Excellence

Business Improvement

Foundation

CRM

IPM

CRM

Sales

CRM

Marketing

CRM

Services

CRM

Channel

Management

AutoCad

Integration

(PLM)

eBOM & mBOM

(PLM)

Strategic

Sourcing

Project

Portfolio Mgmt

MII

EWM II

SAP

Object Event

Repository

Global Label

Mgmt

Multi

Resource

Scheduling

SAP Invoice by

Open Text

GRC Risk

mgmt

GRC Process &

Access controlProduct Catalog

Enterprise MDM

PSS (Product

Structure

Synchronization)

Closing

Cockpit

ERP

SD

ERP

PS

ERP

CO/PA

ERP

DMS

ERP

FSCM

EWM I

APO/DP

Batch Mfg

Mobility

Central

Processing

Scheduling

PI

ERP

FI/CPO

ERP

PM

ERP

QM

ERP

ARM

Roadmap example

ERP

HR

eBR

ERP

PP

ERP

PI

ERP

MM

APO/SNP

APO/PPDS

e-

Procurement

SAP LSO

SNC

Collaborative

Product

Development

Global ATP

new car,

office,

furniture, … or

SAP software?

I will go for

software ! I

see the

potential

benefits now!

THANK YOU FOR YOUR ATTENTION

OASIS Consultants N.V.: Woluwedal 30 – 1932 Sint-Stevens-Woluwe

Tel : +32 (0)2 721 73 75

www.oasisconsultants.com

Peter Van CraenenbroeckM +32 475 61 01 41E [email protected]

http://be.linkedin.com/pub/peter-van-craenenbroeck/1/56a/307

Ann FranssensM +32 475 79 54 35E [email protected]

ABOUT MICROPOLE BELGIUM

FOUNDED IN 2000 [4 PARTNERS]

80 COLLABORATORS [50 ON SAP ERP & CRM, 30 ON BI]

9+ M€ [TURNOVER 2011-2012]

SAP GOLD CHANNEL PARTNER

1 SITE IN Belgium [ZAVENTEM]

1 SITE IN LUXEMBURG [STRASSEN]

SENIOR CONSULTANTS

100% MICROPOLE [INTERNATIONAL ENTERPRISE]

1300 EMPLOYEES [300 SAP CONSULTANTS]

120 M€ [TURNOVER 2011]

25% OF TURNOVER [INTERNATIONAL]

7 SITES IN FRANCE[PARIS / LYON / AIX-EN-PROVENCE / TOULOUSE / RENNES / NANTES / LILLE]

5 SITES IN EUROPE[GENEVA / LAUSANNE / ROTTERDAM / BRUSSELS / LUXEMBURG]

3 SITES IN CHINA [SHANGHAI / HONG KONG / BEJING]

ABOUT MICROPOLE

Financial Performance ManagementBudget Preparation, Consolidation, Planning & Forecasting, Allocation & Analysis, Corporate Reporting, Financial Repository (MDM)

Strategic and operational performanceBusiness Expertise: HR, Sales, Marketing, Logistics, Purchasing, Balanced Scorecard, KPI, Risk Management (Solvency, Basel), Sustainable Development

Reporting & DatawarehouseData Appliance, Big Data, Data Labs,Agile BI, Real time BI

BI Analytics, analysis and simulations:

Predictive analysis, multidimensional, data mining, mobile BI, SBA BI, Data Visualization, Geo decision -support

OUR BUSINESS AND TECHOLOGY EXPERTISE

BI & EPM E-BUSINESS CIM / CRM ERP

MDM & EIM

Interactive Marketing StrategyStrategy: Digital, Brand Identity, Viral marketing, site moderation, editorial, communication plan, e-reputation

Acquisition & websitesInternet traffic management, SOE SEO / SEM, e-marketing

Sales : e-Commerce /m-Commerce / social CommerceCustomer Experience Management, Cross-selling, Up-selling,Recommendation engine

Customer LoyaltyOnline services, self-care, CRM plan, Extranet, Web analytic

MobilityMulti-device mobile applications, augmented reality, fleet management

Enterprise 2.0Portal, ESN, Intranet, SBA, Content Management, Collaborative search , business applications

Customer Relationship Management and practices with sectoral approach, BtoB, BtoCCustomer Information Governance & CIM (Customer Information Management), Customer 360 vision strategy, Customer repository management, MDM Clients, SI Clients

Sales Force and MobilityMulti-channel Customer Service, Customer and Partner Portal, Social CRM, Integration with IS

Marketing Resource Management (MRM)Multi-channel management campaigns, Lead Management, Real Time Decision ,Marketing (RTD) & recommendation engine

Software IntegrationAnalysis & business process enhancement & Financial Integration of business management software

Preconfigured vertical solutionsIndustry, engineering, luxury, fashion, Maintenance Management Service, Human Resource Management, Real Estate, Logistics

Mobile ApplicationsERP via mobile devices, embedded BI

Solutions for rapid implementationSAP Fast Start ProgramKit set up & ready to use

Sustainable & Agile ISInformation system architecture, Data repositories (MDM), business rules \quality (BRMS \ DQM) and processes (BPM, BAM)

ECM : Electronic document management (EDM), Case Management

Integration and exchange architectureEAI, ESB (Web Services), SOA, ETL

Data Quality:Metadata, ETL/EII, Data Quality

Identity Mgt, SSO

OUR FOCUS: SERVICE ORIENTED AND PROJECT DRIVEN INDUSTRIES

DISCRETE MANUFACTURING

• AEROSPACE & DEFENSE

• HIGH TECH & ELECTRONICS

• ENGINEERING, CONSTRUCTION & OPERATIONS

• INDUSTRIAL MACHINERY & COMPONENTS

• AUTOMOTIVE

PROFESSIONAL SERVICES

VALUE ADDED WHOLESALE

RESEARCH CENTERS

CREDENTIALS OF OASIS CONSULTANTS

EXPERIENCE OF FOUNDERS-MANAGERS

SENIOR CONSULTANTS

GOLD SAP CHANNEL PARTNER

PROVEN METHODOLOGY, EYE FOR DETAIL, PROPER PROJECT

GOVERNANCE STRUCTURE, PRAGMATISM

CODEVELOPER, EARLY ADOPTER, STRONG BELIEVER OF SAP BEST

PRACTICES

FIXED PRICE—FIXED SCOPE—FIXED TIME—ON VALUE

INDUSTRY, BUSINESS PROCESSES, FUNCTIONAL NEEDS KNOWLEDGE

EXCELLENT CUSTOMER SME & LE REFERENCES WITH GLOBAL

PRESENCE

Unlock the value of your SAP investment

Business

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