Unlock Iewb Vo Vol i v3.Section.5.Cuccx.0.1

8/13/2019 Unlock Iewb Vo Vol i v3.Section.5.Cuccx.0.1

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CCIE Voice Lab Workbook Volume I Version 3.0 CUCCX

Copyright 2009 Internetwork Expert INE.comi

Copyright Information

Copyright 2009 Internetwork Expert, Inc. All rights reserved.

The following publication, CCIE Voice Lab Workbook Volume I Version 3.0, was developed by InternetworkExpert, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form or byany means without the prior written permission of Internetwork Expert, Inc.

Cisco, Cisco Systems, CCIE, and Cisco Certified Internetwork Expert, are registered trademarks ofCisco Systems, Inc. and/or its affiliates in the U.S. and certain countries.

All other products and company names are the trademarks, registered trademarks, and service marks of therespective owners. Throughout this manual, Internetwork Expert, Inc. has used its best efforts to distinguishproprietary trademarks from descriptive names by following the capitalization styles used by themanufacturer.


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Copyright 2009 Internetwork Expert INE.comii

Disclaimer

The following publication, CCIE Voice Lab Workbook Volume I Version 3.0, is designed to assist candidatesin the preparation for Cisco Systems CCIE Voice Lab Exam. While every effort has been made to ensurethat all material is as complete and accurate as possible, the enclosed material is presented on an as isbasis. Neither the authors nor Internetwork Expert, Inc. assume any liability or responsibility to any person

or entity with respect to loss or damages incurred from the information contained in this workbook.

This workbook was developed by Internetwork Expert, Inc. and is an original work of the aforementionedauthors. Any similarities between material presented in this workbook and actual CCIE lab material iscompletely coincidental.


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Copyright 2009 Internetwork Expert INE.comiii

Table of Contents

Cisco Unified Contact Center Express ................................................14.1 CUCCX Integration............................................................................ 1

Cisco Unified Contact Center Express Solutions ................................24.1 CUCCX Integration............................................................................ 2


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Copyright 2009 Internetwork Expert INE.com2

Cisco Unified Contact Center Express

Solutions

4.1 CUCCX Integration

Integrate the CUCCX system with the CUCM cluster per the followingrequirements:

o JTAPI user name prefix/password: jtapi/cisco

o RMCM user name prefix/password: rmcm/cisco

o CTI port range: 1401-1402

o Default application script name: icd.aef

o Default ICD Application CTI RP DN: 1400

Configure HQ Phone 3 for an ICD agent, and assign it to call service

queue

Configuration

Step 1:

Login to the CUCCX machine using the following information:

Field Value

IP Address 177.1.10.40

Username (Windows) Administrator

Password (Windows) ccieciscoUsername (CUCCX Initilization) Administrator

Password (CUCCX Initilization) ciscocisco

JTAPI Username/Password jtapi/cisco

RMCM Username/Password rmcm/cisco

Launch the CUCCX adminsitration using the Application Administration InternetExplorer shortcut on the desktop. Login using the credentials shown above:


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Choose Single Node, and click Setup:

Enter the CUCM Publisher information, and username/password(admin/cciecisco)

Select the license file from the Desktop:

Once, the license file has been verified, click Next, and wait the activationprocess to complete (which may take up to 10 minutes)


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Add the Subscriber to the Selected AXL Service Providers: (Publisher first inorder)

Add the Subscriber to the Selected CTI Managers: (Subscriber first in order)


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Add the Subscriber to the Selected CTI Managers: (Subscriber first in order)

Set the following System Parameters:

Choose the language (English US)


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Click search to find the users from CUCCM. Move the CUCCX user to theAdminsitrator list, and ensure hquser3 is listed as a user:

The installation is now complete. Any JTAPI errors can be ignored, as they willbe resolved later. Close the browser, then open it once again, and login with thecuccxadmin user.

Step 2:

Navigate to Subsystems > Cisco Unified CM Telephony. Click the Add a NewCisco Unified CM Telephony Call Control Group link. Fill in the fields using the

table below:

Field Value

Number of CTI Ports 2

Starting Directory Numbers 1401

Device Name Prefix CTIDevice Pool DP_HQ

Location LOC_HQ

AAR Group AAR_HQ

External Phone Number Mask 775201XXXX

Display CTI Ports

Click the Addbutton.


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Perform the following steps to configure the CallManager system:

Step 1:

Navigate to User > Application User. Find the user name rmcm. Select thedevice corresponding to the HQ IP Phone 3. Check the No Primary Extensionand No ICD Extension fields then click the Update button. Repeat this step to

associate the rmcm user with BR1 IP Phone 2.

Step 2:

Ensure the user hquser3 is in the corporate directory under User > End User.In addition, assign the IPCC extension to 1003:

Step 3:

Navigate toDevice > Device Settings >IP Phone Servicesand click the Add aNew IP Phone Servicelink

Enter the Service Name as IPPA and the Service URL as:http://177.1.10.10:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp(You may find this URL under Cisco CAD Installation Guide on the Cisco

DocCD)


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Step 4:

Navigate to the Device > Phonesection of the menu and locate HQ IP Phone 3.On the Phone Configuration page click the Subscribe/Unsubscribe services

Related links, then choose IPPA from the drop-down list click Continueand

then click Subscribe.

Perform the following steps to configure the RMCM subsystem and create aJTAPI trigger:

Step 1:

Run the CRS Application Administration utility and then navigate to Subsystems> RMCM > Resource Groups. Click the Add a New Resource Group listlinkand set the Resource Group List Name to RG_DEFAULT then click the Add

button:

Step 2:

Navigate to the Resourcessection and click on the hquser3. Change theResource Group field to RG_DEFAULT then click the Updatebutton.


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Step 3:

Click the Contact Service Queueslink then click the Add a New ContactQueuelink. Set Contact Service Queue Name to CSQ_DEFAULT and set the

Resource Pool Selection Model to Resource Group Click the Nextbutton,

then choose the Resource Group RG_DEFAULT and click the Addbutton.

Step 4:

Navigate to Application > Application Management.Click the Add a NewApplicationlink. Set Application Type to Cisco Script Application. Click next.

Step 5:

Set the Name field to ICD, Maximum Number of Sessions to 2, and theScript field to icd.aef.Click the CSQ parameter check-box and set the

parameter value to CSQ_DEFAULT and then click the Addbutton:


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Step 6:

Click the Add a New Trigger link set Trigger Type to CM Telephony and setthe trigger parameters according to the following table:

Field Value

Directory Number 1400

Maximum Number of Sessions Default

Call Control Group JTAPI Group #0Device Pool DP_HQ

Location HUB_NONE

External Phone Number Mask 775201XXXX

Display ICD Port

Click the Addbutton.

Step 7:Navigate to System > Control Centerthen click the name corresponding to yourserver. Select the CUCCX Engine application and the click the Restartbutton.


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!Further Reading:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html

Unlock Iewb Vo Vol i v3.Section.5.Cuccx.0.1

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