University Recreation - Student Employee Handbook(2)

7/27/2019 University Recreation - Student Employee Handbook(2)

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www.recreation.ncsu.edu 919.515.7529



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As a research-extensive land-grant university, North Carolina State University is dedicated to excellent teaching, thecreation and application of knowledge, and engagement with public and private partners. By uniting our strength in scienceand technology with a commitment to excellence in a comprehensive range of disciplines, NC State promotes an integrated

approach to problem solving that transforms lives and provides leadership for social, economic, and technologicaldevelopment across North Carolina and around the world.

NC State University will emerge as a preeminent technological research university recognized around the globe for itsinnovative education and research addressing the grand challenges of society.

Consonant with our history, mission, and vision, North Carolina State University affirms these core values:• Integrity—in the pursuit, creation, application, and dissemination of knowledge• Freedom—of thought and expression• Respect—for cultural and intellectual diversity• Responsibility—for individual actions and service to society• Stewardship—in sustaining economic and natural resources• Excellence—in all endeavors

1. Enhance the success of our students through educational innovation.2. Enhance scholarship and research by investing in faculty and infrastructure.3. Enhance interdisciplinary scholarship to address the grand challenges of society.4. Enhance organizational excellence by creating a culture of constant improvement.5. Enhance local and global engagement through focused strategic partnerships.

NC STATE UNIVERSITY - MISSION STATEMENT

NC STATE UNIVERSITY - VISION STATEMENT

NC STATE UNIVERSITY - VALUES

NC STATE UNIVERSITY - GOALS



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To provide quality and diverse recreation and fitness programs, services and facilities to the NC State community thatenhances student success. We create a safe and welcoming environment that fosters healthy, active, balanced lifestyles,

social development and lifelong wellness. We complete the college experience by intentionally developing students throughexperiential learning in a challenging and supportive environment.

Inspiring healthy, active lifestyles.

University Recreation, as a department within the Division of Academic and Student Affairs (DASA), strives to ensure asafe, affirming, and nurturing environment for the NC State Community. Inherent in this mission is a belief that a strong

community is built upon, and enriched by, both commonalities and differences. University Recreation team membersrecognize and celebrate the fact that the NC State Community is diverse.

University Recreation follows the NC State University Equal Opportunity and Non-Discrimination Policy, which states, “NCState hereby affirms its desire to maintain a work environment for all employees and an academic environment for all facultymembers and students that is free from all forms of prohibited discrimination. NC State strives to build and maintain anenvironment that supports and rewards individuals on the basis of such relevant factors as ability, merit and performance;the prohibited behaviors of discrimination, harassment and retaliation are incompatible with the values and goals of NCState.

NC State University promotes equal opportunity and prohibits discrimination on the basis of age, color, creed, disability,

genetic information, national origin, race, religion, sex (including gender identity and gender expression), sexual orientation,and veteran status.

These differences result in a diversity of ideas, knowledge, and worldviews that enhance the NC State Community. Weactively demonstrate our commitment to the success of all community members through our programs, policies, andservices. We foster a welcoming environment based upon open and considerate dialogue, mutual understanding, andrespect for individual differences.

VISION STATEMENT

MISSION STATEMENT

STATEMENT on DIVERSITY and INCLUSION



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Office Locations and Behavior

Carmichael Gym - Admin Building 1st Floor - Member Services SuiteCarmichael Gym - Admin Building 1st Floor – North HallwayCarmichael Gym – Admin Building 2nd Floor – North HallwayCarmichael Gym - Equipment RoomCarmichael Aquatic Center Carmichael Rec Center - Fitness Suite

Carmichael Rec Center – Outdoor Adventures

Please note: these are professional areas where business, meetings, phone calls, and private conversations are conducted.If you are in these areas, be mindful of your language, volume, professionalism, and behavior at all times. Be respectful of these areas by maintaining a clean and professional environment.

UNIVERSITY RECREATION – PROFESSIONAL STAFF



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University Recreation employs more than 700 student employees in a variety of positions each semester. As a studentemployee, you are an integral part of our success. We believe that working in University Recreation is a continuation andpractical application of your educational process. We are here to help you grow personally, as well as professionally. Thesuccess and diversity of your employment experience is in your hands. All University Recreation employees are expectedto follow the procedures as discussed in this handbook.

Student Employee Definition: A student employee is a part-time employee who is concurrently enrolled at NC StateUniversity with the primary goal of achieving a degree. The employment is interim or temporary in nature and is incidentalto the pursuit of an academic program. In order to be considered for an on-campus student position at UniversityRecreation, the applicant must be a degree seeking student enrolled on at least a half-time basis (6 credits for undergraduate; 5 credits for graduate).

Student employees may not perform any work or subsequently be paid for work performed until all steps in the hiringprocess have been completed, and your supervisor notifies you that the process is complete. The hiring process consists ocompleting an Employment Application, a department orientation, W-4 federal and state tax forms, an Employment EligibilityVerification Form (I-9), Personal Information Form (PIF), Personal Data Sheet, and a Direct Deposit Form. Studentemployees may be required to obtain additional certifications depending on the position.

Student Employee Positions

Aquatics: Member ServicesLifeguard Member Services SpecialistLifeguard Supervisor Swim Lesson Instructors

Facilities Outdoor Adventures Challenge CourseEquipment Room Assistant Outdoor Bike Mechanic Challenge Course Facilitator Equipment Room Supervisor Outdoor Rentals Customer Service Challenge Course Lead Facilitator

Facility Supervisor Outdoor Adventures Trip Leader Challenge Course ApprenticeFacility Assistant Rock Wall Supervisor Maintenance Assistant

Marketing and Communications Competitive SportsMarketing Assistant OfficialMarketing Specialist Officials Evaluator Graphic Designer Scorekeeper Web Designer Competitive Sports Supervisor

Event Management Fitness

Event Assistant Group Fitness Instructor Event Supervisor Certified Fitness Instructor

Fitness OutreachPersonal Trainer Fitness Assistant

STUDENT EMPLOYMENT



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As a student employee, University Recreation recognizes each staff member as a student first. Each employee’s job atUniversity Recreation is considered a priority outside of academics and is expected to precede any other school activitiesonce shifts are scheduled. We believe each student should take part in co-curricular activities and we encourageinvolvement in opportunities provided by NC State, and that they be balanced around work schedules.

Student Employee Expectations

University Recreation staff conduct is held above and beyond the normal participant that uses the facilities and programs.We expect all staff to conduct themselves with the highest standards both in and outside the programs.

• Part of University Recreation’s mission is the promotion of wellness. Staff is expected to model positive behaviors inthe development of active, healthy lifestyles.

• Carry your Wolfpack One Card when entering University Recreation facilities and be prepared to show it uponrequest; this way you ease the job of your co-workers, and you do not make the assumption that employees on dutyknow you.

• Be aware that your conduct on and off duty is observed by supervisors, peers, and guests. If you are in the facility

while off duty you are expected to uphold the policies for those who are on duty and not attempt to engage them inactivities which impairs the quality of service they can provide.

• As a department within NC State, University Recreation upholds all policies and guidelines stated in the NC StateCode of Conduct. Student employees are responsible for reporting incidents that violate criminal or civil law, and/or the NC State Code of Conduct to their supervisor.

• Maintain good standing with North Carolina State University, which includes standing relating to conduct issuesthrough the Office of Student Conduct.

• Maintain confidentiality and respect for program information and personal information. Employee addresses andphone numbers, work schedules, and other personal information are confidential, and may not be given to guests orstaff outside our area. In addition, certain University Recreation information, such as “revocation of privileges”,employee personnel actions or police issues are confidential. Only the employee concerned may give out his/her

personal information. • University Recreation staff is held to a higher sportsmanship standard while participating in programs and using

University Recreation facilities. Staff should promote respect, fair play and the spirit of recreation at all times.

Additional Expectations

• Follow and help enforce all the policies and procedures of University Recreation

• Complete the entire training protocol

• Present yourself in a professional and courteous manner at all times

• Be a team player and assist wherever necessary

• Familiarize yourself with other program areas of University Recreation

• Communicate respectfully with all co-workers and members• Keep your work area clean and organized

• Call ahead to notify your supervisor of your arrival time if you anticipate being late

• Show up for all scheduled or substitute shifts

• Perform all assigned duties thoroughly and efficiently

• Be open to positive and constructive feedback

• Report any facility, equipment, or safety concerns. (e.g. broken door, leaky shower, etc.)

• Attend all mandatory meetings and review sessions

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• Read and check e-mail and staff communication regularly

• Routinely review and maintain all certifications necessary for employment, which may include Standard First Aid (FA)

Automated External Defibrillator (AED), Cardiopulmonary Resuscitation (CPR) and Blood Borne Pathogens (BBP)

• Be respectful of co-workers who are working when you are off duty

• Be a role model participant

Staff Communication

Email is the primary method of communication we will use to keep you informed. Email will be used to notify you of policychanges, program updates, and all information pertinent to your employment. Please check your email regularly for newinformation and read through each email thoroughly. You will be responsible for knowing the information sent out.

Google docs, forms, and spreadsheets are also a highly used method of communicating between shifts, or to store severalresources to support you during your shift. If you are required to use them in your area, you will have equipment to accessspecific accounts, or information may be shared with your NC State Google account.

Certain student staff employee lists within University Recreation are made available on WhenToWork. This informationincludes names, phone numbers, and email addresses.

At tendance - Tardiness and No Shows

It is expected that all employees are responsible for attendance of each shift scheduled. University Recreation has a largenumber of employees and each staff member is crucial to the operation of facilities and the performance of programs.

In order to be excused, you must secure an appropriate and approved substitute, or your supervisor may excuse you. Asmembers of the University Recreation team, we rely on you to work with each other and to think ahead to find a sub for shifts so that our facilities, programs, and functions continue to run efficiently. If you post or drop a shift, it does not meanyou have been excused from your shift. It must be picked up by another employee for you to be excused. Once you havepicked up a shift, it is now your responsibility to be on time and report for that shift or find another substitute. Tardiness or

no-shows may result in a suspension of your hours, removal from the schedule, or termination of employment.

Orientations and Meetings

All University Recreation employees must attend departmental and area specific orientations. All staff meetings aremandatory. Prior approval by your supervisor is required to be excused from a staff meeting. Missing a staff meetingwithout excusal from your supervisor is grounds for immediate dismissal. These meetings play an important role for studentstaff to participate in discussions, share ideas, and be informed of new policies and procedures. Please bring a method for taking notes during meetings as you will be expected to understand and utilize all information during meetings. It is up toyou to help change, support, and develop your work environment.

Certifications

Certain positions are required to be certified in FA, CPR, AED and BBP. The American Red Cross is a certifying agency thatprovides classes to satisfy this requirement. Our department also offers classes through the American Red Cross at leasonce per month. Information about class schedules and fees can be obtained from the Member Services Suite or animmediate supervisor. It is the employee’s responsibility to maintain his/her certification. If a certification lapses, theemployee will be removed from the work schedule until this requirement is met. Additional certifications (for example:Lifeguarding, Personal Training, etc.) may be necessary prior to the start of your employment depending on your position.



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Unlawful Workplace Harassment Policy

University Recreation follows the State of North Carolina’s policy on unlawful workplace harassment, which reads:“The policy of the State of North Carolina is that no State employee may engage in conduct that falls under the definition of

unlawful workplace harassment indicated below. All employees are guaranteed the right to work in an environment freefrom unlawful workplace harassment and retaliation.

Definitions

Unlawful Workplace Harassment is unwelcome or unsolicited speech or conduct based upon race, sex, creed, religion,national origin, age, genetic information, color or handicapping condition as defined by G. S. 168A0-3 that creates a hostilework environment of circumstances involving quid pro quo.

Hostile Work Environment is one that both a reasonable person would find hostile or abusive and that the particular personwho is the object of the harassment perceives to be hostile or abusive. Hostile work environment is determined by looking

at all of the circumstances, including the frequency of the allegedly harassing conduct, its severity, whether it is physicallythreatening or humiliating, and whether it unreasonably interferes with an employee’s work performance.

Quid Pro Quo harassment consists of unwelcome sexual advances, requests for sexual favors, or other verbal or physicalconduct when (1) submission to conduct made either explicitly or implicitly a term or condition of an individual’semployment, or (2) submission to or rejection of such conduct by an individual is used as the basis for employmentdecisions affecting such individual.

Retaliation is adverse treatment which occurs because of opposition to unlawful workplace harassment.”

Prohibited Employee Relationships Policy

University Recreation follows the North Carolina State University policy on prohibited relationships, which reads:“Standards for the selection, compensation, promotion, discipline and other terms and conditions of University employeesare based on an employee's qualifications, ability, performance, and conduct. Employees look to their superiors for guidance and depend upon them for coaching, evaluation and career advancement. An amorous relationship or familialrelationship between two employees, in which one employee may make an employment-related decision that directly affectsthe other, can impair or undermine the ongoing trust needed for effective departmental operation and individual professionaldevelopment. Both the fact and semblance of any exploitation must be avoided because these relationships raise concernsabout consent and fair treatment of employees. Therefore, it is misconduct, subject to disciplinary action, for a Universityemployee, either individually or as a member of a group or committee, to participate in or make any employment-relateddecision that will directly affect an employee with whom he or she has an amorous relationship or familial relationship.

If disciplinary action is brought against a University employee for a violation of this policy, such disciplinary action shall beconducted in accordance with existing University policies and procedures for pursuing disciplinary action against membersof the category of employees of which the affected employee is a member.”

Policy on Convictions While Employed with University Recreation

University Recreation follows the North Carolina State University policy on convictions, which reads:“Employees are required to report any conviction to their immediate supervisor within five (5) days of the conviction.Employees who are convicted of a crime during employment with NC State may be subject to disciplinary actions up to and

NC STATE UNIVERSITY POLICIES and EXPECTATIONS



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including dismissal. It may be necessary to place an employee on investigatory status pending the results of aninvestigation.”

Additionally convicted student employees are obligated to update their application with either Undergraduate or Graduate Admissions as soon as possible.

Weapons Policy

University Recreation follows the North Carolina State University policy on weapons on campus, which reads:“Under North Carolina General Statute 14-269.2, It shall be a Class I felony for any person to possess or carry, whether openly or concealed, any gun, rifle, pistol, or other firearm of any kind on educational property or to a curricular or

extracurricular activity sponsored by a school.You may carry pepper spray on campus as a “weapon” of self defense.

Please check with NC State University Police Department for information and guidelines for carrying pepper spray.”

At ti tude

" A mental position, a feeling of emotion toward a fact or state." How is your attitude?

Whether you realize it or not, the attitude you have about your job will be revealed in how well you do it. The way youapproach a situation will be influenced by your attitude. How much attention do you pay to details? Do you let your moodsaffect your decisions? Are you consistently friendly, enthusiastic and fair in your enforcement of policies? If you don'personally agree with a particular rule, are still you able to enforce it impartially and vigorously?

A good attitude seems natural to some people. Developing a good attitude takes work and self-reflection. There is noreason that a person with a less than desirable attitude can't change it. If you have a problem, relay it to a supervisorprogram assistant, or professional staff member. The way you feel is important to us.

As a member of the University Recreation team, you will come in contact with many people. All of our members areimportant. Respect the individuality of each member and be mindful to each person’s cultures, customs, and backgroundsLet your positive attitude reflect your professionalism and the expectations of University Recreation.

Appearance

A professional appearance can contribute to a good impression. As a University Recreation team member, you are arepresentative of NC State University. The appearance and attitude you present reflect our whole department. A well-groomed, neatly dressed employee is the standard we expect of our student employees. The image that UniversityRecreation employees present is perceived as a reflection of the pride they have in themselves and their job.

Common sense is your best guide to a professional appearance. Being well groomed, having proper personal hygiene, andwearing neat, clean clothes are the elements that will combine to form a professional appearance.

Uniform

The purpose of staff uniforms is to clearly identify University Recreation employees to everyone that you come in contactwith. Uniforms are to be worn only while at work and do not demonstrate professionalism if worn outside of work shifts or for

PROFESSIONALISM



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recreational use. You should always report for work wearing a clean, presentable uniform. If you must add thermal clothingor other clothing, please wear it under your University Recreation staff shirt for visibility and/or check out a UniversityRecreation jacket or fleece from Member Services staff.

Name Badge

Certain employees will receive a name badge to keep at work. Wear it at all times when on duty. The name badge will

enable a member to confidently approach an employee for matters of safety, security, and information. In conflict situationsthe employee will be readily identifiable as a person with resolution abilities. If your name badge is lost or misplaced, notifyyour supervisor immediately so a replacement can be made. Never wear another employee's name badge.

Prohibited Apparel or Items that Affect Your Appearance

• Staff shirts with stains, holes, or severe fading

• Jeans skirts, cut-offs, or ripped/torn bottoms

• Sandals, flip flops, Crocs, or five finger shoes (unless permitted by supervisor)

• Hats, Caps, or sunglasses (permitted for some outdoor positions)

• Bandanas

• Gum chewing (within the facility)• Smoking and chewing tobacco are not permitted in University Recreation apparel

You may be sent home at the discretion of the supervisor on duty if you do not meet these standards.

Staff Common Areas

Staff common areas are locations where students can congregate before and after shifts, secure personal belongings, andpick up equipment including radios, cell phones, building keys, reports, binders, first aid kits, etc. These locations need to be

kept tidy as many student employees conduct business in these areas. University Recreation employees should be the onlypeople using these areas.

Common Areas Include:Facilities: HQ in the Equipment Room and on the 2nd floor of the Rec Center across from Studio DCompetitive Sports: The Competitive Sports cubicle in the Member Services Suite

Aquatics: The Lifeguard office in the Aquatics Center.Fitness: The Fitness Suite on the 2nd floor of the Rec Center

First Aid Supplies

First aid supplies are kept in HQ in both the Carmichael Gym and Rec Center. You will find a supply of all the contentsnecessary to stock fanny packs, an ice machine with ice bags, and a biohazard waste container. These areas can beutilized and accessed by all University Recreation employees.

Food or drink items should not be kept in the ice machines and the ice should not be consumed.If the biohazard bin is full or if there is a noticeable smell, contact your direct supervisor to have it removed.

Any items that are low in supply should be reported to your supervisor immediately to be restocked.

STAFF POLICIES



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Personal Belongings

Personal belongings need to be secured in either the staff common areas located in Carmichael Gym or Rec Center or in apersonal/day locker in one of the locker rooms for Facilities Staff. Do not leave personal belongings at any of the mainentrance desks or in visible work areas. These areas need to be kept clean and tidy.

Department Telephones

Telephones in the recreation facilities are not to be used by student employees unless they are conducting official businessPlease instruct your friends and family not to call you at work unless it is an extreme emergency. Phone lines must be kepopen for information/reservations and emergency access.

When answering the phone, please use the following greeting:“Thank you for calling University Recreation. This is Insert Name speaking. How may I help you?”

Personal Cell Phones

Personal cell phones may only be used for work related purposes if permitted for your specific position. If they are not

permitted, personal cell phones are to be turned off and kept out of sight while on duty. Employees should not use cellphones while on duty. Our two goals as a department are safety and service. When employees are on cell phones, theyare unable to adequately monitor program areas to ensure the safety of members. Having a conversation or texting on acell phone also makes employees seem unavailable to assist and answer questions. We want members to feel comfortableapproaching us at all times.

Department Computers

Be respectful of your time at work and limit listening to music, watching videos and browsing social media websites for workrelated purposes. When arriving to your work area please login with the appropriate login and password. Entrancecomputers have a universal login and many leadership positions will use their personal Unity ID login and password. The

ability to browse the internet is needed for some positions, however the entrance computers will have all websites blockedother than www.ncsu.edu and www.recreation.ncsu.edu.

Department iPads

In an effort to be more sustainable and efficient, you may be employed in a position where you will use a department iPadregularly. These iPads are used solely for department protocols and procedures. You may not download apps, takepersonal photographs or videos, use the internet for anything beyond job expectations, play games or music, or use it for personal emails, communications, or social media. When you are using an iPad, you are responsible for it. Do not leavethem unattended and do not take them out of the case. Your area may require you to check it in and out of secure locationsat opening and closing or throughout your shift. Be sure to follow the proper policies and ensure you are taking the correct

iPad for your area. If you break the iPad assigned to you and are found to be negligent in its use, you may be heldresponsible for its replacement.

Personal Laptops, Tablets, eReaders, Homework, and Reading

Personal laptops, tablets, eReaders, homework, and reading will not be tolerated while on your shift. Once your attention isfocused on something else besides the customer, you are not doing your due diligence to provide the best possible memberexperience. Members are your primary concern while at work; not your homework. Be attentive of your work environment.



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During summer months and holiday breaks, you may do some light reading or homework in certain areas, but these itemsneed to be kept tidy and not become a nuisance. You must still be aware of members and their concerns.

Food and Drink

Drinks must be kept in a closed container and are the only item permitted while on shift. All other food and drink items needto be kept in staff common areas or the refrigerator located in the break room in the Member Services Suite, or appropriate

staff common areas.

Use of Department Radios

Departmental radios are meant for business purposes only. All communication via radio should be clear, concise, andprofessional. Lengthy conversations between co-workers should be conducted in person and not over the radio. Be mindfuthat all comments made on the radio can be heard not only by employees, but members as well.

At the beginning of your shift, please do a radio check to ensure the radio is properly working. At the end of the day, pleasereturn your radio, make sure the radio is turned off, and then place it in the charger to charge overnight.(Please see appendix for radio call numbers)

Radio Calls

Communication Procedures

• Press the call button on the radio and say: “[Area] to [Call Number].” Insert appropriate location in the blanks; e.g.,Gym Sup 1 to AQ Sup.

• The person who is being called will respond by pressing their call button and saying: “[Call Number] this is [name],go ahead.”; e.g., AQ Sup this is Alex, go ahead.

• Note: make all radio transmissions as brief and concise as possible. Unnecessary transmission may delay another radio user from reporting or responding to a call.

Communication Etiquette

• Interrupting Radio Calls – Please refrain from making a radio call if another conversation is in progress. Generalrule of thumb: Wait at least 15 seconds after someone speaks to make a call.

• In the event of a 911 emergency - Please keep the radio channel clear to allow effective communication betweenthe first responders and those assisting with the incident.

Radio Channels

• Channel 3: Facility Operations, Aquatics, Outdoor Adventures, Fitness, Events, Maintenance

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Channel 1: Competitive Sports

Visitations at Work

Employees should avoid having visitors while they are on duty. Tell your friends that you are working and are unable to talkwhile on duty. When several individuals become grouped in an area, it gives the impression that the facility is beingmonitored in a casual rather than a professional manner.



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Off Duty

We encourage our employees to take advantage of our facilities and programs just as other students, faculty, and staff members. Please respect the working environment of your fellow co-workers while they are on duty. Do not distract themfrom completing their assigned duties and helping members. You are expected to uphold all department policies andregulations; you are not exempt from any policies due to your employment status. Members can and will recognize that youare an employee and your actions off duty will reflect on this department. Do not wear University Recreation staff

shirts/polos outside of work.

Evaluations

Student employee performance reviews, or evaluations, are conducted by each employment area. These can either becompleted mid semester, at the end of each semester, or at the end of the year. Evaluations are necessary to understandareas of expertise and improvement. The evaluation process may include any or all of the following: a competency check,self-evaluations, peer-evaluations, and professional evaluations. Future and continuing employment with UniversityRecreation is contingent on the completion and content of each evaluation.

Raises

Team members may be eligible for a pay raise after every 2 semesters working if the following is met:

• Must work an average of 8 hours per week

• Must receive favorable performance evaluation or assessment from your direct supervisor

• Obtain additional credentials

Graduation

Per NC State University student employment policies, the last possible date you will be eligible for employment at UniversityRecreation will be on your graduation date. At that time, the paperwork will be processed to remove your information fromour personnel databases including payroll and any University Recreation based software. You will no longer be scheduledor responsible for future shifts at this time.

Discipline and Termination of Employment

Violation of any policies may be grounds for immediate termination. Warnings and formal discipline will be at the discretionof each supervisor. If you are having problems fulfilling your responsibilities, or if you see problems with any of theprogram’s aspects – staff, scheduling, policies, etc., make an appointment with your supervisor. He/she may be able tocorrect the problem or explain the rationale behind a policy or procedure. Do not let the problem progress so that your

attitude at work prevents you from fulfilling your responsibilities successfully.

The following actions will result in immediate dismissal:

• Releasing confidential information without proper authority

• Intoxication or use of debilitating drugs while on duty or on University Recreation property

• Physically fighting

• Theft

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• Willful destruction of property

• Gross insubordination

• Workplace Harassment

• Falsifying time sheets

• Falsification, fraud, or omission of information in applying for a position

• Any other act which endangers the safety, health or well-being of another person, or of sufficient magnitude that theconsequences cause, or act to cause, disruption of work or discredit to the department

• History of repeated or continuous violations

• After hours/unauthorized use of University Recreation facilities

• Misuse of keys, office equipment, or facility while on duty

Student Professional Development Fund

The purpose of the University Recreation Student Professional Development Fund is to support and promote continuingeducation and professional development. The program’s aim is to provide funding for our student employees to participatein programs and activities which will be of benefit to the department, its members, and the University.

Applicants must meet the following criteria.

• Actively employed with University Recreation• Employed with University Recreation for a minimum of 1 semester

• Possess a positive work history and may not be under disciplinary probation nor have been suspended or terminated by any area in the department

• Minimum cumulative 2.5 GPA (provide current unofficial transcript)

• Currently enrolled in six academic credit hours or more and advancing towards a degree

The following is a generic list of appropriate activities to be funded.

• Local, state, regional, or national seminars, workshops, and conferences related to recreational sports, sportmanagement, fitness, outdoor recreation, officiating, aquatics, marketing, facility management, event management,and current issues relevant to the campus community. This includes, but is not limited to, diversity, riskmanagement, people with disabilities, etc.

• Trainings, extramural tournaments, and certifications directly related to their University Recreation position, whichenables the recipient to provide a service, educate, train, instruct, or certify fellow University Recreation employeesor its members.

Funding will adhere strictly to NC State University rules and regulations and may only be used for specific dates, activities,and purposes listed on the application. Any changes must receive written approval from the Committee Chair. Receiptsmust be turned in within one business day of returning to campus. In some cases, the recipient may be reimbursed after theevent. If funds are used for certification, the recipient must obtain the certification. If the certification is not successfullyobtained, future funding will not be approved for retests.

Applications are available from the University Recreation website and must be submitted by the appropriate deadlines to theStudent Professional Development Fund Committee Chair. Only electronic submissions are available. Late applications will not be reviewed.Please allow adequate time for your direct supervisor to review the completed application.

All applicants must submit the following materials.

• Student Professional Development Fund application

• Letter of request



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• Website URL, copy of the brochure, registration form, or other documents providing information about theevent/activity

• Résumé (to include their University Recreation work history)

• Current unofficial transcript

• List of three referencesThe Committee reserves the right to dismiss unprofessional applications (e.g. grammatical errors, not typed, incomplete,etc.).

Selection for funding will be made twice per semester. To be considered for funding, applications must be submitted by thedeadlines that will be provided, and the conference, workshop, etc. must be attended within the current fiscal year.

Applicants should highly consider applying prior to the event’s early bird deadline.

Recipients are expected to conduct themselves in a manner reflecting positively on NC State and University Recreation.The recipient’s attendance, attentiveness, and preparedness at the event/certification, attitude, behavior, attire, etc. may besubject to review. If it is determined by the Committee that the recipient did not conduct him/herself in a positive manner,funding may be revoked and/or other disciplinary action may be taken by the recipient’s supervisor.

The recipient’s individual program area will determine the most appropriate medium to present the benefits of

event/certification. Examples of appropriate mediums include a presentation to professional and/or peer student staff,written paper, or training for student staff (not an exhaustive list). This follow up must be completed no later than threeweeks after the completion date of the approved activity.

The Committee reserves the right to require the recipient to return the funds if this requirement is not completed.

KABA

KABA is our online time reporting system. Before and after every shift, you must login and logout of KABA to record thehours worked during your shift. If you forget to sign in and out of KABA, you must fill out a KABA error form and turn it intoyour supervisor to be entered. Paydays are bi-weekly on Fridays. The work week runs from Saturday-Friday.

Procedures:

• Sign into MyPack Portal

• Choose Main Menu

• Choose Employee Self Service

• Choose Time Reporting

• Choose Report Time

• Choose Punch Clock• Enter your 9 digit NC State ID Number

• Clock in

• Choose the correct position if you have multiple positions

• Repeat process to clock out

KABA can also be accessed through this direct link to clock in and out of shifts https://kaba.oit.ncsu.edu/WebTimeClock/main/index.jsp?actionEvent=cmd://startdialog

PERSONNEL PRACTICES

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Time Clock

You may also use the time clock located in the Equipment Room to clock in for your shift on KABA.

• Hold your NC State ID card to the square

• Choose “Clock In”

• A list of your available positions should appear. Scroll to choose the correct one.

•

Use the green arrow to clock in.• To clock out, use your ID again and hold it to the square and choose “Clock Out”

KABA Error Form

In the event that KABA cannot be accessed or if you forget to clock in our out, you must fill out an Error Form recorded inblue or black ink and signed by the Monday following the last day of the pay period.

MyPack Portal – Direct Deposit and Time Sheets

All student employees are required to enroll in the University direct deposit program as a condition of employment to receivetheir bi-weekly pay check.

To Enroll:

• Sign into MyPack Portal

• Choose Main Menu

• Choose Employee Self Service

• Choose Payroll and Compensation

• Choose Direct Deposit

• Enter your bank account information

30 Hours Limitation:

Human Resources classify student employees as Temporary Employees. Student employees will not be scheduled morethan 25 hours per week and are not permitted to work more than 29.75 hours per week. Any employee at risk of hitting or going over 30 hours must notify and seek approval from their supervisor before working over this amount. These hours arecombined university-wide. You are responsible for knowing how many hours you have worked each week, especially if youwork in multiples areas.

International Student Employees on a F-1 or J-1 Work Visa can work up to 20 hours a week. Working beyond themaximum 20 hours will violate a student’s immigration status.

Work Schedules - Reporting to Work

Each unit or area has specific guidelines and lengths for schedules. They can be permanent for the semester or week,individual shifts, or by classes and trips. It is your responsibility to understand, be aware of, and follow the guidelines of thearea you work in. Once the schedule is completed, it is also your responsibility to cover your shifts or find an approvedsubstitute. Sign-up schedules may be administered during holidays and breaks. If you have a conflict with a shift, you mustbring it to your supervisor’s attention immediately. Do not wait until the day before your shift to notify your supervisor of aconflict. If you fail to update your supervisor of changes in availability, you will be held responsible for your shifts. Planahead, communication is the key!



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WhenToWork

WhenToWork is the software program certain University Recreation programs utilize to create and publish schedules.Student employees are automatically notified by email when schedules are made or changed. Employees can viewschedules, enter work time preferences, as well as trade and pick up shifts.

If you program areas uses it, your direct supervisor will add you to WhentoWork once you begin employment. You will then

receive an automatically generated email with your temporary sign-in credentials.

Setting up your WhenToWork account:

• Go to www.whentowork.com

• Sign in with your temporary sign-in ID and password

• Make a new sign-in ID and password

• Add your personal information

• You are now ready to use WhenToWork!

Injury Sustained at Work

In the case of a life-threatening emergency, immediately contact University Police (919-513-3000) to dispatch emergencyservices, or 911, if off main campus.

In the case of a non-life threatening emergency, notify a supervisor or manager immediately. The supervisor or manager willassess the situation, help arrange for proper medical care and begin the injury reporting process. It is important to report awork-related injury, accident or illness immediately, no matter how insignificant the incident may seem, as oftentimes thosethat get overlooked turn into larger medical problems.

The responsibility for claiming compensation is upon the injured employee. All incidents must be reported within 30 days of the occurrence unless reasonable excuse is made to the satisfaction of the Industrial Commission for not giving such noticeand the Commission is satisfied that the employer has not been prejudiced thereby. The injured employee must complete

theEmployee StatementandUse of Leave Options forms and submit it immediately to his/her supervisor.

Student Employees must visit Student Health Services for work related accidents or injuries.Student Health Services, 2815 Cates Avenue, (919)-513-2563.

Members

Use of the Carmichael Complex is a privilege of and is limited to the NC State community. Users must be

associated/affiliated with the NC State community before being eligible for a membership.

Student: NC State students currently enrolled in on-campus classes and who have paid full fees are permitted access to

Carmichael Complex. In the summer, students not enrolled in classes will need to pay for each summer term individually at

Member Services.

Previously Enrolled Student: Previously enrolled students, by paying the appropriate fees, are eligible to join Carmichael

Complex for no more than one semester after their most recent semester of enrollment.

MEMBER INTERACTION

http://www.ncsu.edu/human_resources/forms/benefits/WCEmpStmt.pdf

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Faculty/Staff & Affiliate: Faculty/Staff, Retirees, Centennial Campus Affiliates are eligible to join Carmichael Complex by

paying the appropriate fees.

Visitor/Temporary Employee: Visiting Faculty/Staff and Temporary Employees are eligible to join Carmichael Complex by

paying the appropriate fees. Documentation on official NC State letterhead from sponsoring department must be provided at

the time of purchase.

Alumni:Members of the NC State Alumni Association are eligible to join Carmichael Complex by paying the appropriate

fees.

Member Perceptions

Student employees interact with members in a multitude of ways. No matter the situation, you are highly visible andsomeone is always evaluating you whether it is your peers, supervisors or members. Be mindful of your behaviors, verbaand body language, and the way you carry yourself. Be aware that your actions affect the quality of customer serviceProfessionalism and focus on service is your goal. First impressions are often lasting impressions.

Member Interaction

Everyone wants to be treated with respect, and it is your job to do just that -- treat everyone with respect. Our job is toserve the university community.

Members use our facilities and programs to forget the hassles of their daily life, become active and social at NC State, andto meet fitness and wellness goals. There are two things that will infuriate our members faster than anything else and bothconcern inconsistencies. The first is observing or being the victim of preferential treatment. The second inconsistency isbeing told conflicting interpretations of our rules by different employees. Treat everyone the same. The same rules apply toeveryone.

EXAMPLE: When an individual comes to a recreation facility and they have forgotten their NC State ID card, and they telthe Facility Assistant, "It's okay to let me in, Jim knows me. All the other guys let me in." If the worker bows to this pressurethey have created an inconsistency within our processes. If another member sees this and comes into the office tocomplain, they have every right to. The same rules must be applied to everyone equally.

Most people will respect our rules and regulations if they know they can depend on them being enforced the same wayevery time. Treat our members with the respect they deserve. Be tactful. You may be surprised to find that you'll earn theirespect for a job well done!

You can learn a lot while working in the recreation facilities. You will have the opportunity to share your knowledge ocampus information, sporting events, and numerous other questions. Providing information to members is an importanaspect of your job, but be careful. Never be embarrassed to say "I'm sorry, but I really don't know the answer to youquestion. Let me try to find someone who does." That has a much more positive effect on a person than an answer thawas a "guess" and turns out wrong. Members will appreciate your honesty.

Policy Enforcement

Policy enforcement may be one of the most difficult aspects of your job. It is also one of the most important. Consistenenforcement of the rules will foster respect for them. Inconsistent enforcement will create contempt, anger, and frustration

http://recreation.ncsu.edu/membership/rates/fac-staff

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http://recreation.ncsu.edu/memberships/alumni

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for our members. Every policy is based on solid reasoning, and if you do not understand specific policies, please clarify withyour supervisor so that you can provide the best explanation to members.

Enforcing a rule takes courage. It is not easy to tell somebody “NO.” Sometimes it is convenient to look the other way whena member is doing something he/she shouldn't. The expectation is that student employees will take charge of a situationand enforce all policies consistently. This will prevent an infraction before it happens. By looking the other way, we createan inconsistency that poses a difficult situation for everyone. Never argue or shout. Be firm and consistent or you will lose

face and respect. Do not get either emotionally or physically involved.

Always be polite and courteous, but firm and not afraid to render the discipline that is necessary. Never touch a member,either in anger or affection. If you have a situation you cannot handle, remember you have the support of the studentleaders and professional staff to assist in the situation.

Dealing with Rude or Hostile Members

There are times that you may face a belligerent, aggressive member, remember that they are probably angry and confused Always begin a potentially hostile argument with introducing yourself and asking for the participant’s name. This will help uslater on to identify the person if we need to either fill out an incident report, ban the individual from the complex, or if

University Police becomes involved. Treat them politely and try to diffuse their anger. Simply enforce the rules firmlyMaintain your composure, sit or stand up straight, maintain eye contact, and be confident. Hopefully your attitude will swaythe conversation to a positive outcome.

If a member’s behavior escalates to the point of becoming personally attacking or abusive, we can then draw the line andask him/her to leave for the day. Any time a member becomes abusive, either verbally or physically, notify your supervisoimmediately for assistance. Always remain calm, andnever retaliate in any manner. When you retaliate and argue with themember, you are making it very difficult for your supervisor to support you. If the member is irate and out of control, youshould ask the member to leave the facility. If the member refuses to cooperate, tell the member that you will be forced tocall University Police if he/she does not calm down and cooperate.

When enforcing any facility policy, never give a warning or provoke members by stating, “if you one more time, youwill be thrown out.” Handling warning situations in this manner antagonizes the individual and offers him/her a challenge to seeif you really will "throw them out." At this point, doing anything less than “throwing him out” for a repeated offense, will cause youto lose control of the situation and seriously damage your credibility in the eyes of other building users. By stating, “doingthis is against University Recreation policy and, if you choose to again, I must ask you to leave,” you accomplish twoimportant things.

First, this removes the “you versus them” situation. It is not you asking them to leave; it is University Recreation. Second, thisexplains that they have a choice, and they alone must take responsibility for the outcome of their choice. No matter whahappens, avoid raising your voice in anger. Again, this does nothing but make the situation worse. Speaking in a calmerrelaxed tone could actually cause the individual you are speaking with to lower his/her voice and dissipate the situation.

Interacting with People with Disabilities

More than likely, you will have the opportunity to interact with members who have disabilities. Remember, these membersare more "like" you than they are "unlike" you. If you have a tendency to feel sympathetic toward individuals withdisabilities, just stop and think about how you would want to be treated if you were in their shoes. The desire to recreate inour facilities should be encouraged. Your friendly "hello" as they enter our facility is a reminder to individuals with disabilitiesthat they are accepted, regardless of their impairment. Further points to keep in mind when meeting an individual who hasa disability:



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• Offer assistance as you would to anyone else, for example, to push a wheelchair or to guide a visually impairedindividual. The person will indicate whether or not the help is needed, and a "no, thank you" must be respected.Most people with disabilities will not hesitate to ask for needed help and will be specific as to how it should be givenfor example, the blind person usually prefers to take your arm rather than to have you grab his or hers.

• Noticing an obvious disability is not rude; however, asking personal questions about it is inappropriate.

• Always talk directly to a people with disabilities rather than to the person who may be accompanying him or her.

• Never talk about people with disabilities or to the person he or she is with as if the person does not exist. Thisincludes an interpreter for a hearing impaired person.

• Do not be concerned if you use the words walking or running when talking to a person in a wheelchair, or "do yousee?" when talking to a blind person. People with disabilities use these words themselves and think nothing of it.

• Do not avoid using words like blind or deaf when associating with people with these disabilities. People withdisabilities know that they have them and do not need to be shielded from the facts.

• When talking with a person in a wheelchair for any length of time, it is better to sit down in order to be at the sameeye level. It is very tiring for a person to look up for a long time.

• Remember that if a person does not turn around in response to a call, it may be that he or she has a hearingdisability or is deaf. A light tap on the shoulder to get a person's attention makes sense.

Interacting with International Members

NC State is a very diverse university with students hailing from 119 foreign countries. You yourself may be an internationalstudent and can attest to the sometimes intimidating and unfamiliar environment in which you are furthering your educationIt is our goal at University Recreation to make all members feel welcomed, important, and that we spend enough time toanswer questions, concerns, and issues; especially with our international community. It is common that you wilcommunicate with individuals who have language barriers or cultural differences. Your interactions with our internationamembers can set the tone for their entire experience at NC State and it is important that we approach situations withtolerance, understanding, and care.

• Keep your tone friendly and positive. Smiling is universal. You can hear a smile in any language, especially over thephone.

• Do not pretend to understand. Unless you fully understand their question or comment, do not nod or say “okay.”These are indications that you do understand and can create further confusion. It is perfectly fine to gently say, “apologize, I am having a little difficulty understanding you. If you can slow down, just a little bit, I will be able tobetter serve you.” The most important thing for our members is for them to know that you want to help them.

• Don’t rush. Rushing can threaten members. If you are constantly cutting customers off while they are speaking, it isnot helping them to let you know their concerns.

• If a member does not understand you due to a language barrier, do not raise your voice or shout. People whospeak with accents or have a language barrier are not hard of hearing.

• Do not be rude. You may not think you are being rude, but there is a difference between saying, “Hey, I can’understand you,” or just saying “huh?” and explaining your difficulty in understanding them.

•

Be mindful of large, suggestive, or aggressive hand gestures. What may be deemed appropriate in your own culturemay be rude, offensive, or threatening in other cultures. For instance, when giving directions, do not point with asingle finger, instead, use an open hand gesture.

• Asking another staff member for help is certainly okay if you are having a challenging time, however, avoid shufflingour members from one staff to another. This can be extremely frustrating for the member to continue to start over.



23• The Jim Wall Challenge Course - Located in Schneck Fo



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• Clean, close toed, athletic shoes with non-marking soles are required in all activity areas.

• Disassembling or moving equipment that has been set-up is not allowed. Ask a University Recreation staff member to set-upor take down equipment.

• Use of tape or other marking materials is prohibited on walls, doors or floor surfaces unless approved by UniversityRecreation.

• Food and gum is prohibited. Drinks must be kept in a closed container.

• University Recreation and Health and Exercise Studies programming has first priority for court usage. University Recreation

functions include approved programming, special events, and open recreation.

FITNESS CENTER POLICIES

• Users must be 18 years of age or current NC State University students.

• Weight collars are required at all times.

• Spotters are strongly recommended at all times.

• Participants must re-rack weights immediately after use.

• Dropping weights and use of chalk is prohibited.

• Olympic lifting is prohibited.

• Equipment must not be removed from the free weight room area.

• Equipment must be used for the manufactured intended purpose only.

•

Please clean and wipe down equipment/upholstery after each use.• Always notify University Recreation staff if you notice any broken, damaged, or unsafe equipment.

• Clean, close-toed, closed-heel athletic shoes with non-marking soles are required in all activity areas.

• Participants must wear shirts at all times. Shirts that cover the entire chest, back and top of shoulder areas must be worn inall indoor areas.

• The following list provides examples of clothing not permitted while participating in recreational activities: jeans, jean-shorts,belts, cargo style shorts/pants,

• Avoid loitering on equipment and allow others to "work in" when performing multiple sets.

• Cardiovascular machines will be limited to 30-minute sessions during high usage hours.

• Personal Trainers must be University Recreation employees.

• Damage to property and verbal or physical abuse is not tolerated; violators will be escorted out of the facility and subject todisciplinary action.


AQUATIC CENTER POLICIES

• No entering the pools without a certified NC State Lifeguard on duty.

• For the protection of participants, the pools will be closed in the event of thunder and lightning.

• Appropriate swim attire must be worn at all times. Gym shorts, sports bras, cut offs, etc. are not appropriate swimattire.

• All swimmers must shower before entering the pool area.

• Diving, running on decks, pushing and other horseplay around the pool is prohibited.

• No participant may hang on the lane lines.

• Use of diving boards is prohibited during recreational swim.• Hyperventilation and underwater breath holding are prohibited.

• Kickboards, pool buoys, and other swim equipment are for exercise purposes only and should not be used asflotation devices.

• In lanes with two or more people, lap swimmers shall circle swim in a counter-clockwise direction.• Anyone requesting to take photographs or video in University Recreation facilities must request permission from University

Recreation staff.



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• Designated hours for children’s swim are established for the year and are available online or by asking the lifeguardon duty.

• During children swim hours, a parent must directly supervise children younger than 12 years of age and all childrenunable to swim at least 25 yards without stopping. A parent must be within arm’s reach of any child unable to swimand/or using a flotation device. Parents are not to swim laps while they are with their children in the pool. Childrenare to be supervised at all times and under no circumstances are children to be left unattended.

• Children over the age of four are prohibited from being in the locker room of the opposite sex. Family changing

rooms are available.• Gum, food, and glass containers are prohibited around the pools.

COMBAT ROOM POLICIES

• No sparring, wrestling, boxing, or other forms of martial arts with others in the training room.

• No shoes or bare feet are permitted on the mats. Socks must be worn at all times.

• Gloves must be worn when using heavy bags and speed bags.

• Please do not remove the punching bags.


RAQUETBALL AND SQUASH COURT POLICIES

• Clean athletic shoes must be worn on racquetball and squash courts. Absolutely no black soled shoes that mark the floor areallowed.

• All metal racquets must have plastic guard attached to racquet heads.

• Racquetball, handball, table tennis, and wallyball are the only activities allowed on racquetball courts unless approved byUniversity Recreation staff in advance.

• Eye guards are strongly recommended.

• Personal belongings (including all bags and skateboards) are not permitted in hallways, lobbies or activity areas. Lockers areavailable for storage of all items. University Recreation is not responsible for lost, stolen or damaged items.

• Food, gum, and be beverages are not allowed on courts.

OUTDOOR FIELD POLICIES

• All participants must have valid NC State ID cards or be listed on the complex guest list

• During open recreation hours, fields are available on a first-come, first-served basis.

• Fields will be evacuated and closed down in the event of inclement weather, flooding, or any other potentially hazardous

situations as determined by University Recreation staff.

• Unless preapproved by University Recreation, users may not set up tents or other structures.

• Staking the ground is not allowed.

• Trash and recycling must be placed in appropriate containers.

• No animals permitted on fields except for service animals.

• No alcohol or tobacco products permitted on the fields.

• Bikes must be locked up on designated bike racks only.

• All cars, trucks, motorcycles, and mopeds must park in designated spaces and are not allowed on the field.

GROUP FITNESS STUDIO POLICIES

• Appropriate athletic clothing and closed-toed shoes must be worn, unless exceptions are made for the type of activity.

• Street shoes and high heels are not allowed unless they have felt bottoms or considered appropriate dance shoes. Tapdancing is not allowed.

• Only University Recreation staff is permitted to operate audio equipment and unlock equipment storage.



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• Do not touch mirrors.

• All equipment must stay in group fitness studios.

• In the cycling room, participants are welcome to bring cycling shoes that clip into our pedals, but may not remove the pedalsand insert their own clips.

• Please sanitize equipment at the conclusion of class and return to designated storage.


INDOOR TRACK POLICIES

• Please use caution when entering and exiting the track.

• No spectating from track is allowed.

• Running direction vary each day, please follow the posted direction.

• WALK on the inside lane.

• RUN on the outside lane and use to pass.

• Always look before passing or crossing a lane (the person in the lane had the right of way. Sprinting on track is prohibited dueto safety reasons.

• Proper, clean athletic footwear is required on the track. Cleats of any kind are not permitted.

• Food, drinks, and gum are not allowed on the track. No exceptions.

SAUNA AND STEAM ROOM POLICIES

• All individuals must shower before and after use.

• Shoes are prohibited.

• Lewd or suggestive behavior will not be tolerated.

• Please do not apply water to the sauna heater or rocks.

• Do not leave newspapers, magazines or paper products in the sauna or steam room.

• For safety reasons, it is recommended that you limit time in the sauna or steam room to ten minutes. Consult a physician for longer use.

• Food and drinks are not permitted in the Sauna or Steam rooms.

IMPORTANT HEALTH NOTICE

Due to high temperatures and humidity, the sauna and steam room can be dangerous to your health. It is recommended that allpersons consult a physician before using these rooms.

DANCE STUDIO POLICIES

• Proper, clean dance footwear is required for participation. No street shoes are prohibited.

• The use of tape or other marking materials is prohibited on walls, doors or floor surfaces unless approved by UniversityRecreation.

• Storage areas and A/V equipment are off-limits during open dance hours unless an HES faculty member or a professionalmember of the NC State Dance Program is present to assume responsibility.




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Position Location Call #

Professional Staff

Coordinator Facili ty Operations Whitney

Manager Events Joni

Assistan t Directo r Aquati cs Jess i

Assistan t Directo r Facil it ies Matt

Assistan t Directo r Operatio ns Sadat

Facilit y Maintenance Facili ties Mike/Tom

Student Team

Facili ty Supervisor Carmichael Gym GymSup1

Facili ty Supervisor Carmichael Gym (after 5p) GymSup2

Facili ty Assistant Carmichael Main Entrance Gym Main Entrance

Facili ty Assistant Carmichael Cates Entrance Cates Ave Entrance

Facili ty Assistant WPSC GymFit1

Facili ty Assistant Mini Gym GymFit2

Member Services Admin Buildi ng MS1

Member Services Admin Buildi ng MS2

Equipment Room Carmichael Gym Equipment Room

Rock Wall Carmichael Gym Rock Wall

Facili ty Supervisor Carmichael Recreation RecSup

Facili ty Assistant Rec Center Entrance Rec Center Entrance

Facili ty Assistant 3rd Floor Weight Room RecFit1

Facili ty Assistant 3rd Floor Weight Room RecFit2

Outdoor Adventures OA Desk OA

Studio A Rec Center 2nd Floor Studio A

Studio B Rec Center 2nd Floor Studio B

Studio C Rec Center 2nd Floor Studio C

Studio D Rec Center 2nd Floor Studio D

Aquati cs Supervisor Aquati c Center AQ Sup

Lifeguard on Chair Aquatic Center Up1

Lifeguard on Chair Aquatic Center Up2

Lifeguard off Chair Aquatic Center Down1



Event Supervisor Events Event SupEvent Assistant Events Event Assistant @ ___

Event Assistant North Entrance EA North Entrance

Event Assistant Court 2 EA Court 2

Event Assistant Main Entrance EA Main Entrance

Event Assistant Cates Ave Entrance EA Cates Ave

Event Assi stant Rec Center Entrance EA Rec Center

Competitive Sports Supervisor Various Call by Sport

APPENDIX C – RADIO CALL SIGNS

University Recreation - Student Employee Handbook(2)

Documents

Transcript of University Recreation - Student Employee Handbook(2)