University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries...

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University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries [email protected]

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Page 1: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

University of Minnesota LibQUAL+ Presentations

Frank Elliott

University of Minnesota Libraries

[email protected]

Page 2: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

Construction of a thermometer chart comparing U of Minn. and ARL

libraries

Page 3: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.
Page 4: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.
Page 5: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.
Page 6: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

University of Minnesota UnderGraduate Gap Score Comparison 2001-2003 LibQUAL+

(0.60) (0.40) (0.20) 0.00 0.20 0.40 0.60 0.80 1.00 1.20

Employee Confidence AS-1

Easy Access Tools PC-1

Employee Responsiveness AS-2

Collection Access PC-2

Employee Helpfulness AS-3

Convenient Hours AI-2

Comfortable & Inviting Loc LP-2

Handling Service Problems AS-4

Web Site Enables To Locate Ow n Info PC-3

Giving Users Individual Attention AS-5

Know ledgeable Employees AS-6

Modern Equipment PC-4

Courteous Employees AS-7

Caring About Users AS-8

Info Access For Independent Use PC-5

Timely Doc Delivery/ILL AI-5

Understanding User Needs AS-9

E- Resources Available From Home/Office PC-6

UnderGrad2003Gap

UnderGrad2002Gap

UnderGrad2001Gap

Page 7: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

University of Minnesota Graduate Gap Score Comparison LibQUAL 2001-2003

(0.60) (0.40) (0.20) 0.00 0.20 0.40 0.60 0.80 1.00

Employee Confidence AS-1

Easy Access Tools PC-1

Employee Responsiveness AS-2

Collection Access PC-2

Employee Helpfulness AS-3

Convenient Hours AI-2

Comfortable & Inviting Loc LP-2

Handling Service Problems AS-4

Web Site Enables To Locate Ow n Info PC-3

Giving Users Individual Attention AS-5

Know ledgeable Employees AS-6

Modern Equipment PC-4

Courteous Employees AS-7

Caring About Users AS-8

Info Access For Independent Use PC-5

Timely Doc Delivery/ILL AI-5

Understanding User Needs AS-9

E- Resources Available From Home/Office PC-6

Grad2003Gap

Grad2002Gap

Grad2001Gap

Page 8: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

University of Minnesota Faculty Gap Score Comparison LibQUAL+ 2001-2003

(0.60) (0.40) (0.20) 0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40 1.60

Employee Confidence AS-1

Easy Access Tools PC-1

Employee Responsiveness AS-2

Collection Access PC-2

Employee Helpfulness AS-3

Convenient Hours AI-2

Comfortable & Inviting Loc LP-2

Handling Service Problems AS-4

Web Site Enables To Locate Ow n Info PC-3

Giving Users Individual Attention AS-5

Know ledgeable Employees AS-6

Modern Equipment PC-4

Courteous Employees AS-7

Caring About Users AS-8

Info Access For Independent Use PC-5

Timely Doc Delivery/ILL AI-5

Understanding User Needs AS-9

E- Resources Available From Home/Office PC-6

Fac2003Gap

Fac2002Gap

Fac2001Gap

Page 9: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.
Page 10: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.
Page 11: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.
Page 12: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

What We’re Doing With LibQUAL+

• Presentations To All Major Staff Groups Including Library Leadership Council

• Mounting The Results On Staff Web Page• Results Used By Access Services To Develop

Training Program For Students• Results On Library As Place Used By

Undergraduate Initiatives Council• Personal Control Results An Important Part of first

meeting of Academic Program Council

Page 13: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

University of Minnesota Undergraduate Gap Comparison 2001-2004

(0.60) (0.40) (0.20) 0.00 0.20 0.40 0.60 0.80 1.00 1.20

Employee Confidence AS-1

Easy Access Tools PC-1

Employee Responsiveness AS-2

Collection Access PC-2 (Not Asked 2004)

Employee Helpfulness AS-3

Convenient Hours AI-2 (Not Asked 2004)

Comfortable & Inviting Loc LP-2

Handling Service Problems AS-4

Web Site Enables To Locate Own Info PC-3

Giving Users Individual Attention AS-5

Knowledgeable Employees AS-6

Modern Equipment PC-4

Courteous Employees AS-7

Caring About Users AS-8

Info Access For Independent Use PC-5

Timely Doc Delivery/ILL AI-5 (Not Asked 2004)

Understanding User Needs AS-9

E- Resources Available From Home/Office PC-6

UnderGrad2004Gap

UnderGrad2003Gap

UnderGrad2002Gap

UnderGrad2001Gap

Page 14: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

University of Minnesota Graduate Gap Comparison 2001-2004

(0.60) (0.40) (0.20) 0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40

Employee Confidence AS-1

Easy Access Tools PC-1

Employee Responsiveness AS-2

Collection Access PC-2 (Not Asked 2004)

Employee Helpfulness AS-3

Convenient Hours AI-2 (Not Asked 2004)

Comfortable & Inviting Loc LP-2

Handling Service Problems AS-4

Web Site Enables To Locate Own Info PC-3

Giving Users Individual Attention AS-5

Knowledgeable Employees AS-6

Modern Equipment PC-4

Courteous Employees AS-7

Caring About Users AS-8

Info Access For Independent Use PC-5

Timely Doc Delivery/ILL AI-5 (Not Asked 2004)

Understanding User Needs AS-9

E- Resources Available From Home/Office PC-6

Grad2004Gap

Grad2003Gap

Grad2002Gap

Grad2001Gap

Page 15: University of Minnesota LibQUAL+ Presentations Frank Elliott University of Minnesota Libraries ellio022@umn.edu.

University of Minnesota Faculty Gap Comparison 2001-2004

(1.50) (1.00) (0.50) 0.00 0.50 1.00 1.50

Employee Confidence AS-1

Easy Access Tools PC-1

Employee Responsiveness AS-2

Collection Access PC-2 (Not Asked 2004)

Employee Helpfulness AS-3

Convenient Hours AI-2 (Not Asked 2004)

Comfortable & Inviting Loc LP-2

Handling Service Problems AS-4

Web Site Enables To Locate Own Info PC-3

Giving Users Individual Attention AS-5

Knowledgeable Employees AS-6

Modern Equipment PC-4

Courteous Employees AS-7

Caring About Users AS-8

Info Access For Independent Use PC-5

Timely Doc Delivery/ILL AI-5 (Not Asked 2004)

Understanding User Needs AS-9

E- Resources Available From Home/Office PC-6

Fac2004 Gap

Fac2003Gap

Fac2002Gap

Fac2001Gap


Para eLink - An UPDATE 12th Annual Minnesota Paraprofessional Conference: Tools for Making a Difference Teri Wallace - walla001@umn.edu Ici2.umn.edu/para.

Para eLink - An UPDATE 12th Annual Minnesota Paraprofessional Conference: Tools for Making a Difference Teri Wallace - [email protected] Ici2.umn.edu/para.

Julie Barrows, Ph.D. University of Minnesota (612) 363-5656 barr0325@umn.edu Re-Evaluating Minnesota’s Gang Classification System.

Julie Barrows, Ph.D. University of Minnesota (612) 363-5656 [email protected] Re-Evaluating Minnesota’s Gang Classification System.

University of Minnesota - Iterative Solution of the ...luskin/cv/continuation.pdfySchool of Mathematics, University of Minnesota, Minneapolis, MN 55455, U.S.A. Email: luskin@umn.edu.

University of Minnesota - Iterative Solution of the ...luskin/cv/continuation.pdfySchool of Mathematics, University of Minnesota, Minneapolis, MN 55455, U.S.A. Email: [email protected].

University of Minnesota and China Celebrating 100 Years of ...china100.umn.edu/lib/img/timeline/China100_timeline.pdf · 1982 University of Minnesota-Duluth Professor Cheng Khee Chee,

University of Minnesota and China Celebrating 100 Years of ...china100.umn.edu/lib/img/timeline/China100_timeline.pdf · 1982 University of Minnesota-Duluth Professor Cheng Khee Chee,

Leading Project Teams Teamwork and Leadership Karl A. Smith Purdue University/ University of Minnesota ksmith@umn.edu Engineers Leadership Institute Minnesota.

Leading Project Teams Teamwork and Leadership Karl A. Smith Purdue University/ University of Minnesota [email protected] Engineers Leadership Institute Minnesota.

VetFAST... dvminfo@umn.edu 612-624-4747 UNIVERSITY OF MINNESOTA CROOKSTON Office of Admission 170 Owen hall 2900 University Avenue Crookston, MN 56716 umcinfo@umn.edu 1-888 ...

VetFAST... [email protected] 612-624-4747 UNIVERSITY OF MINNESOTA CROOKSTON Office of Admission 170 Owen hall 2900 University Avenue Crookston, MN 56716 [email protected] 1-888 ...

IPUMS-International: August 2007 * * * Robert McCaa, Professor of Population History University of Minnesota rmccaa@umn.edu.

IPUMS-International: August 2007 * * * Robert McCaa, Professor of Population History University of Minnesota [email protected].

Ned Mohan, University of Minnesota mohan@umnpeople.qatar.tamu.edu/shehab.ahmed/NSF Presentations - pdf/Monday...Ned Mohan, University of Minnesota mohan@umn.edu. Financial Crisis,

Ned Mohan, University of Minnesota [email protected]/shehab.ahmed/NSF Presentations - pdf/Monday...Ned Mohan, University of Minnesota [email protected]. Financial Crisis,

Teamwork and Project Management Karl A. Smith University of Minnesota ksmith@umn.edu smith December 2005 Engineers Leadership Institute.

Teamwork and Project Management Karl A. Smith University of Minnesota [email protected] smith December 2005 Engineers Leadership Institute.

Volume Cognitive Critique - University of · PDF fileCognitive Critique Volume 5 LISTENING TO BOB DYLAN ALEX LUBET University of Minnesota, Minneapolis, Minnesota EMAIL: lubet001@umn.edu

Volume Cognitive Critique - University of · PDF fileCognitive Critique Volume 5 LISTENING TO BOB DYLAN ALEX LUBET University of Minnesota, Minneapolis, Minnesota EMAIL: [email protected]

Reference Outreach & Instruction 800.462.5348 Electronic Library for Minnesota Carla Pfahl Librarian pfahl001@umn.edu 612-626-6845.

Reference Outreach & Instruction 800.462.5348 Electronic Library for Minnesota Carla Pfahl Librarian [email protected] 612-626-6845.

University of Minnesota Dr. Theodore J. Christ Presented by Allison McCarthy Project Coordinator mccar410@umn.edu.

University of Minnesota Dr. Theodore J. Christ Presented by Allison McCarthy Project Coordinator [email protected].

Best%Management%Prac.ces%for%Small3Holder ...Management%Prac.ces%for%Small3Holder%Irrigated%Maize%Producers%in%Somalia! Paul%Porter%%&%Ryan%Gavin%"!University!of!Minnesota"!pporter@umn.edu!!&!gavi0065@umn.edu!!!!

Best%Management%Prac.ces%for%Small3Holder ...Management%Prac.ces%for%Small3Holder%Irrigated%Maize%Producers%in%Somalia! Paul%Porter%%&%Ryan%Gavin%"!University!of!Minnesota"[email protected][email protected]!!!!

LUMBER AND PANEL MARKETS Timothy M. Smith University of Minnesota St. Paul, MN 55108 Phone: 612.624.6755 Email: timsmith@umn.edu.

LUMBER AND PANEL MARKETS Timothy M. Smith University of Minnesota St. Paul, MN 55108 Phone: 612.624.6755 Email: [email protected].

Geodynamics-based Core Curriculum @ the University of Minnesota (UMN) - Twin Cities Martin O. Saar saar@umn.edu Donna L. Whitney dwhitney@umn.edu 2)Overview.

Geodynamics-based Core Curriculum @ the University of Minnesota (UMN) - Twin Cities Martin O. Saar [email protected] Donna L. Whitney [email protected] 2)Overview.

Practitioner Expertise Kate Walker, Research Associate University of Minnesota Extension kcwalker@umn.edu.

Practitioner Expertise Kate Walker, Research Associate University of Minnesota Extension [email protected].

2007-2008 Student Guidebook - University of Minnesota...Shannon Hofmann Academic Coordinator 612.625.9480 hofma003@umn.edu The University of Minnesota is committed to the policy that

2007-2008 Student Guidebook - University of Minnesota...Shannon Hofmann Academic Coordinator 612.625.9480 [email protected] The University of Minnesota is committed to the policy that

IPUMS workshop * * * Robert McCaa, Professor of Population History University of Minnesota rmccaa@umn.edu additional information.

IPUMS workshop * * * Robert McCaa, Professor of Population History University of Minnesota [email protected] additional information.

Cooperative Learning Session 1 Karl A. Smith Civil Engineering University of Minnesota ksmith@umn.edu smith Eastern Michigan University.

Cooperative Learning Session 1 Karl A. Smith Civil Engineering University of Minnesota [email protected] smith Eastern Michigan University.

Essential Elements of Effective Teaching Karl A. Smith Engineering Education – Purdue University Civil Engineering - University of Minnesota ksmith@umn.edu.

Essential Elements of Effective Teaching Karl A. Smith Engineering Education – Purdue University Civil Engineering - University of Minnesota [email protected].