NATIONAL KAPODISTRIAN UNIVERSITY OF ATHENS

Supplementary education courses

Using innovative methods of distance learning

PM – MANAGING PROJECTS: METHODS FOR THE PROJECT

START SUB-PROCESS UNIT 1. DEFINING THE PROJECT SCOPE AND

PROJECT CONTEXT

SUBUNIT 2. Social context: The project environments analysis

In this subunit a detailed identification, classification and analysis of the project interested parties is presented, in order to prepare for proactive and/or corrective actions, to ensure the project’s success.

Correlation to specific ICB competences is documented and these are also presented.

Project mgmt success Interested parties Requirements & objectives Risks & opportunityQuality Project organization Teamwork Problem solution Project structures Scope & deliverables Time & project phases Resources Cost & finance Purchase & contract Changes Control & reporting Information & documentation Communication Start-up Close-out

Leadership Engagement & motivation Self control Assertiveness Relaxation Openness Creativity Results orientation Efficiency Consultation Negotiation Conflict & crisis Reliability Values appreciation Ethics

Project orientation Programme orientation Portfolio orientation PPP implementation Permanent organization Business Systems, Products & Technology Personnel mgmtHealth, Security, Safety & Environment FinanceLegal

Correlation to the IPMA Competence Baseline

People or groups, who are interested in the performance and/or success of the project, or who are constrained by the project.

Generalizing, it can be a non-human entity, a virtual interested party, such as the natural environment or the future generations.

IDENTIFYANALYSE

COMMUNICATE

ENGAGE

Social environments (interested parties) management

Σχολιασμός

The terms interested parties in ICB 3.0 and social environments in pm baseline 3.0 are equivalent

As by these standards definition Interested Parties van only be people or groups of people.

“Virtual Interested Parties e.g. the environment (in general),or the climate change, or “non-human”, such as endangered species have to be championed by a group and this group is then considered as an Interested Party.

If there is no relevant group the project manager and the other members of the project organization have to play that additional role.

Interested Parties (Environments) affect or are affected by the execution of a project and/or by its output (deliverables).

Please note that a person (or group) has to be considered as Interested Party, if its perception for the project is: “I think that I am affected”.

SHAREHOLDERS EMPLOYEES

WORKFORCEUNIONS

INTERNALENVIRONMENT

EXTERNALENVIRONMENT

PARTNERS

CUSTOMERSCONSUMER

UNIONS

SUPPLIERSCOMPETITORS

FINANCIALINSTITUTIONS

FUTUREGENERATIONS

LOCAL COMMUNITY &INSTITUTIONS

NATIONAL COMMUNITY &INSTITUTIONS

GLOBALENVIRONMENT

GLOBAL COMMUNITY &INSTITUTIONS

NGOs

MARKET place WORK place

ENVIRONMENT

SOCIETY

Interested parties of the permanent organization (example)

SHAREHOLDERS EMPLOYEES not

working on the

project

WORKFORCEUNIONS

INTERNALENVIRONMENT

EXTERNALENVIRONMENT

PARTNERS

CUSTOMERS

CONSUMERUNIONS

SUPPLIERSCOMPETITORS

FINANCIALINSTITUTIONS

FUTUREGENERATIONS

LOCAL COMMUNITY &INSTITUTIONS

NATIONAL COMMUNITY &INSTITUTIONS

GLOBALENVIRONMENT

GLOBAL COMMUNITY &INSTITUTIONS

NGOs

Interested parties of the temporary organization (example)

PROJECT

Σχολιασμός

The classification as internal or external Interested Parties (Environments) is different to the permanent and the temporary organization (project).

Please note that an Interested Party can be classified as:

“internal” to the permanent organization, but “external” to the project.

“internal” to project, but “external” to the permanent organization.

“internal” or “external” to the permanent organization and the project.

Internal

Actual

Collaborative

Demanding

High affected

High influent

External

Virtual

Agressive

Dormant

Low affected

Low influent

Social environments (interested parties) classification

POWER (INFLUENCE)

INTEREST URGENCY

LEGITIMACY (EFFECT)

DominantDangerous

Definitive

Social environments (interested parties) taxonomy

Important

KEEP

SATISFIED

KEEP

SATISFIED

MANAGE

CLOSELY

MANAGE

CLOSELY

MONITOR

(minimum effort)

MONITOR

(minimum effort)

KEEP

INFORMED

KEEP

INFORMED

HIGH

HIGHLOW Interest or Urgency

Pow

er

Social environments (interested parties) treatment

PROJECT X

Project Sponsor

Project Manager

Project Team

INTERNAL

Not project team employees

Project Consultants

Project Suppliers

Project Customers

Project Competitors

EXTERNAL

Social environments (interested parties) example graph

Σχολιασμός

The three symbols Positive / Neutral / Negative depict the initial result of the analysis for the Environments perception and mood towards the project.

Their distance from the project depicts (in a qualitative mode) their Power / Interest (Urgency) taxonomy.

The dotted lines depict the communication and/or mutual influence between the External Interested Parties.

The Internal Environments have (or should have), by default, a positive mood towards the project.

For all these environments appropriate plans for communication and management have to be developed. In order that their initial perception/mood is enhanced, or at least not deteriorated.