UNIVERSITY COLLEGE Wed Oct 20 04 1230pm Surrey Small ... · a Computer Aided Design and Drafting...

KwantlenUNIVERSITY COLLEGE

1 Call to order r

2 Confirmation of Agenda

3 Approval of Minutes Sep 22 2004

4 Concept Public Safety Communications DiplomaX62

5 Minor in Public elan n Of z6 M dateMembership

8 Next regular meeting Nov 17 2004

9 Adjournment

Distribution

Grant Allan SDavid Davidson Chair LRobert Fleming RDana Goedbloed Ex officio SColin Haigh NCarol Hansen SBevin Heath Ansley SCasey McConill SJudith McGillivray S

NOTE Agenda only distributed to deans mailing list and to presenters

Degree and Program Assessment Committee DPACWed Oct 20 04 1230 pm

Surrey Small Boardroom G 2105

AGENDA

415

420

6crrt

450

510

David Davidson

David Davidson

David Davidson

Tally Wade

arbara Duggan

David Davidson

Karen Metzger RecorderSJoshua Mitchell SThor Pona RLinda Rogers RWendy Royal 5Susan Morris RLeRoi Smith LRigel Vincent Student


Attendance

Degree Program Assessment Committee

Date At Oct0y

NAME PRESENT ABSENT

1 Allan Grant

2 Davidson David Chair

3 Fleming Rob

4 Haigh Colin

5 Hansen Carol

6 Heath Ansley Bevin J

7 McConill Casey

8 McGillivray Judith 1

9 Pona Ihor

10 Ro ers Linda

11r

12 Royal Wendy13 Tritchew Panteli L n

14 dmcent Rite1

15

16

17 Goedbloed Dana ex officio EdCo Chair

18 Mitchell Joshua ex officio Assoc Registrar

19 Metzger Karen Recorder

20

art 1a23

24

25


Attendance

Degree Program Assessment Committee

Date At Oct0y


Present Grant Allan Bevin Heath AnsleySue Doucette Recorder Casey McConillDavid Davidson Chair Judith McGillivrayDana Goedbloed Thor Pona

Robert Fleming Linda RogersColin Haigh Wendy RoyalCarol Hansen Robyn Rushford

Panteli Tritchew

Regrets Jody GordonJoshua Mitchell

Rigel Vincent

MINUTES

Karen Metzger Recorder

Guests John Sprung Alice Macpherson

1 Call to order

David Davidson called the meeting to order at 415 pm

Degree and Program Assessment Committee DPACWed Sept 22 04 1230 pm

Surrey Small Boardroom G 2105

2 Confirmation of Agenda

Moved by Colin Haigh seconded by Carol Hansen to approve the agenda as amended

Item 4 FPP Paralegal Diploma was deleted and item 7 Concept CADD Technology Diploma Revised becameitem 4

MOTION CARRIED

3 Approval of Minutes June 21 2004

Moved by Thor Pona seconded by Grant Allan to approve the minutes as amended

Under Guests John Strung should be John Sprung

Item 4 Bachelor of Psychiatric Nursing should be Bachelor of Science in Nursing

Item 5 LeRoi should be LeRoi Smith Council should be Members

Item 7 delete last statement

MOTION CARRIED

4 Concept CADD Technology Diploma Revised

John Sprung presented the concept document for a Computer Aided Design and Drafting CADD TechnologyDiploma program He distributed a replacement page 4

Moved by Bevin Heath Ansley seconded by Colin Haigh to retract the concept approval of June 21 2004

MOTION CARRIED

Moved by Bevin Heath Ansley seconded by Colin Haigh to recommend approval of the program concept fora Computer Aided Design and Drafting CADD Technology Diploma with the following revisions

Degree 8 Program Assessment CommitteeMinutes of Meeting Sept 22 2004Page 2

Page I expected length of program drop times for Citation through Diploma

Page I last paragraph 60 students may enter the program as certificate students Students may reapply to thediploma program

Page 2 item C1 delete the statement re English

Page 2 C2 elaborate on on line delivery add comment re the potential to move to fully interactive instructionPage 3 C3 Entry points drop suitable industry experience and also re the Advanced CertificatePage 3 D1 statement re female participation should be moved to the section D2

Page 3 D2 please edit the paragraph and delete the last statement

D2 point iii please move to section E1 under instructional effectiveness

Page 4 E I CADDDrafting from a vocational to an academic model giving studentsPage 4 EI Add references to Appendix C as required

Page 4 E I Broad description Semester 3 rewrite last sentence regarding the uniqueness of the AdvancedCertificate

Page 5 E4 ad examples of how the program will address retention completion and success rates and progressionto funher education

Page 6 F1 Clarify statement re todaysdrafters and designers

Page 6 F2 edit paragraph

Page 7 F4 1st bullet add depending on availability

Page 8 and 9 verify figures and revise names

Page 10 12 replaced grant sources with funding

Appendix C change System Manager to Diploma and add arrow from Coop to diploma as neededMOTION CARRIED

This program concept will go forward to Education on approval of the chair of DPAC

5 OREG Representative Membership MandateExcerpt from the DPAC minutes of the Oct 9 2002 meeting

The Office of the Registrar has expressed a desire to have representation on DPAC agreement by consensusMoved by Darren Gallagher seconded by Linda Rogers THAT representatives from the office of the Registrar be afull voting member of DPAC Motion Carried

Moved by Panteli Tritchew seconded by Rob Fleming to update the DPAC mandate to reflect that decisionMOTION CARRIED

6 BachelorsDegrees Update

David Davidson reported that the four baccalaureate degree full program proposals recommended for approval byDPAC on June 21 2004 and approved by Education Councils on June 30 2004 have been submitted to the PSIPSWebsite for the 30 day peer approval process and that positive comments have been received

The full program proposal for a Bachelor in Psychiatric Nursing has also been posted to PSIPS and concerns raisedby Douglas College are being addressed as a collaborative effort between the two institutions

0

0

0

1

Degree 8 Program Assessment CommitteeMinutes of Meeting Sept 22 2004Page 3

7 Program Revision Certificate in Metal Fabrication

Dana Goedbloed spoke to the minor revision to the Certificate in Metal Fabrication program Optional workexperience courses MFAB 1 160 and MFAB 1250 will not be developed The revision includes the provision of astudent logbook as the method for students and employers to track student skill development on the jobMoved by Carol Hansen seconded Colin Haigh to recommend approval of the revision to the Certificate inMetal Fabrication program as revised

MOTION CARRIED

8 Storing Approved Full Program Proposal EFilesDavid Davidson proposed that we electronically store the final copies of all approved program concepts and fullprogram proposals FPP for all credentials as PDF files on a common drive That will allow all interested parties tohave access to the concept as the FPP comes forward for approval

RecordersNote The files will be placed in the common area on the Gdrive GdocsDPACApproved ConceptsFPPs

9 Next regular meeting Oct 20 2004

10 Adjournment

Moved by Rob Fleming seconded by Linda Rogers to adjourn the meeting at 600 pm

Name of proposed program Public Safety Communications Diploma

Proposed Credential to be granted Diploma in Public Safety Communication

Expected length of program in years 2 years

Anticipated start date of program September 2006

How many students would you expectenrolled in each year of the program Notefa Certificate or a Diploma you need onlyinclude Year and Year 2

Year I Year 2 Year 3 Year 4

28 28

Date


Please limit your main submission to nine pages Include the following appendices Appendix A InternalConsultations Appendix 13 Library Assessment Template Appendix C Development ImplementationTimetable Additional material may also be included as appendices Please send 23 copies of your completedsubmission to Karen Metzger DPAC Secretary Surrey Campus who will forward it to the Degree and ProgramAssessment Committee DPAC

A Originating Group1 Internal Developers

Tally Wade

Gerry Lengert

Applied TradesTechnology

Applied TradesTechnology

Newton

Newton

2979

2973

TallyWaderjkwantlenca

Gerry Lengertkwantlenca

September 30 2004

B Basic Information

Tally Wade

NA

C Access Degree FPP section 5 Admission and TransferResidency

Program Concept

Who is the principal contact person for the above group

Ifjoint educational offering name of other institution

Note Requirements outlined in the joint educational policy must be met before proceeding to full programproposal

1 What entry requirements should applicants be expected to meet If there are multiple entry points pleasespecify requirements for each A graphic representation of this may be attached as Appendix C

Please see Appendix C for graphical representationFoundation Level Citation

Recruitment and testing Individuals requesting admission w this selective entry program must meet the followingrequirements Level 4 or higher on the Language Proficiency Index exam a basic criminal records search completedwithin the last twelve months computer keyboarding skills minimum of 40 wpm free of errors at a 5 minute testing aresume including work and volunteer experience three letters of reference not from relatives current within the pastyear a well researched and composed 500 word typed essay on the job function of a Public Safety Communicator aninterview to identify applicant ability to communicate clearly in English and applicants will also participate in apersonality profile analysis Note Audiometric testing hearing acuity is not a requirement of the program but it isrecommended as some agencies require this to hire applicants

Upon satisfactory completion of the previous items the applicant must successfully complete an enhanced security

Program Concept Public Safety Communications Diploma Page 2

reliability clearance with the RCMPLevel 11 Certificate

Completion of all first semester courses or equivalent 15 creditsLevel III Advanced Certificate

Completion of all first and second semester courses or equivalent 30 creditsLevel IV Diploma

Completion of Certificate plus third semester courses or equivalent 45 creditsKwantlen admission requirements for Public Safety Communications program applies at all levels

Interview with the instructor is mandatory to assist students being successful Students are required to demonstrate theability to perform a variety of cognitive emotional and mechanical psychomotor skills safely and knowledgeably

Students with disabilities must contact the program coordinator to discuss the required skills and competenciesand ensure that accommodations can be made to ensure success in the program

2 Will the structure of the program allow for parttime evening weekend online mixed mode deliverymethods or a combination of any of these Identify each as appropriate

Parttime evening weekend and mixedmode delivery methods are possible in the diploma program Delivering theprogram part time and on weekend is being investigated fully with the University College facilities management andwill depend on resources available Any on line delivery will be as interactive as the technology will allow

3 Will the structure of the program allow for multiple entry and exit points Be specific use flow charts forclarity

Please see Appendix C for graphical representation

Students may come directly from formal schooling andor a number of other fields ofendeavor Depending on theirspecific background advanced standing may be granted for work done or skills learned elsewhere Prior LearningAssessment will be used to evaluate learning that has not been undertaken in a formal educational setting Othereducation that does not fit into these models will be handled through individual assessment as required There will beentry at each level an exit point after the Foundation Level with a Citation a Certificate after Level II an AdvancedCertificate after Level 111 and an exit after Level IV with a full Diploma

D Student Profile

1 Who are your target students age gender educational background work experience Where do theycome from recent high school graduates transfers from other Institutions Are there othercharacteristics applicants should have that you identify as important

This program is open to all students who meet the entrance requirements There are no age restrictions as life andprevious work experience are seen as benefits for students applying to this field ofwork A variety of students fromrecent high school graduates to thosereentering the workforce or making a career change are successful in thecurrent program Efforts will be made to encourage males to participate in a traditionally female dominatedprofession through recruiting and ensuring a supportive educational environment

Other Characteristics Public Safety Communicators must have excellent multi tasking abilities to simultaneouslymanipulate telephones and radios while thinking quickly and critically making necessary decisions with limitedinformation Communicators must have excellent listening skills be assertive but not aggressive able to maintainemotional control and work well as part of a team

Students must be prepared to participate actively in all facets of the program show enthusiasm and commitmentand be willing to accept constructive criticism to attain the skills necessary for employment Ideally applicants willhave some experience in related fields such as victimsassistance or crisis management

2 How will the program address equity by decreasing systemic barriers is this type of programtraditionally or historically underrepresented In specific cohort groups eggender andor ageimbalance First Nations How will the program address these Issues

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Culture Past enrolment has included various students from diverse cultures We are planning to expand our needsanalysis to include the Public Safety Communications centres that work with First Nation policing initiatives Across cultural approach establishes a consistent and sensitive teaming environment by acknowledging differentlearning styles and maintaining positive attitudes toward heritage and other workplace cultures Students areexpected to treat each other and their instructors with respect and dignity

Access Access will not be limited by backgrounds and abilities as adaptations are made for specific student needsto ensure success Students with diverse learning needs such as learning andor physical disabilities have allsuccessfully completed the present program There are a number of accommodations that can be made for a varietyof economic or physical disabilities Financial assistance is available to help students access the program fromFinancial Awards and Student Loans

Gender Equity Role models outreach to the high schools and through other venues such as advertising willhighlight the educational and varied employment opportunities for males in this traditionally female occupation

E Program Description Degree FPP section 3 CurriculumProgram Content

I Provide a broad description of the program outcomes and how this program relates to the existing orproposed programs at Kwantlen or at other institutions

Existing Program Outcomes

Currently the Public Safety Communications at Kwantlen is an intensive ninemonth Certificate program focused onfour learning outcomes

1 Develop the practical and theoretical skills knowledge and attitudes that graduates must apply in industry

2 Gain practical fluency through handson training with communications systems similar to those used inthe field

3 Demonstrate knowledge of human behaviour pattemsand develop the interpersonal skills needed to effectivelymanage crisis calls relate to coworkers and supervisors work in a team environment and to cope with stress

4 Participate in a wide variety ofexperiential activities oral and written presentations field trips and agencypracticums

Proposed Program Outcomes Broad DescriptionThis program prepares graduates for a career in Public Safety Communications in a variety of discipline areasMultiple exit and reentry points see Appendix C allow students to combine work and teaming over an extendedperiod of time

Semester 1 provides entrylevel knowledge skills and attitudes required for emergency communicators and will givethe graduate a Citation in Public Safety Communications

Semester 2 provides experience and skills specific to emergency services communication and has the exitcredential of a Certificate Semester 2 includes a practicum component that allows them to gain industryexperience in communications centres This gives the student the opportunity to apply course knowledge andreview with instructors how to apply skills to the new working environment

Semester 3 enables the graduate to pursue their education in the field of public safety communications in the areaof supervisory and management studies Graduates can go on to further studies in the fields of emergencyservices as responders police officers firefighters paramedics emergency planning or the criminal justicesystem related fields The exit credential is an Advanced Certificate This specialty focus and in depthunderstanding of the emergency services industry creates unique knowledge of supervisory responsibilities inthis environment They will take academic courses to prepare for further studies and transfer to 4 year degreeprograms such as Criminology or Business Administration degrees This is the only program in the provincethat provides this level of credential in Public Safety Communications

Semester 4 continues to provide skills and experience that allows the graduate to enhance their supervisory skillsand knowledge for promotional opportunities available in communications centres They will complete theiracademic studies in preparation for moving into degree programs They will graduate with a Diploma in PublicSafety Communications

Existing Programs at Other Institutions

Kwantlen currently licenses the Public Safety Communications Certificate Program curriculum to other postsecondary institutions across Canada including Mohawk College Malaspina University College UniversityCollege of the Cariboo Some of the curriculum has been sold to Grant McEwan College and Medicine HatCollege to enhance their own emergency communications programs

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Negotiations are currently underway with the Association of PublicSafety Communications Officials APCOCanada for accreditation in training standards

2 Provide a list of the current Kwantlen courses the program maywill access In support of a liberaleducation andorb as noncore support courses

Other departments will provide support courses for academic course requirements such as literacy math andphysics Noncore Support courses that may be accessed includeACCT 1230 Business Statistics

ACCT 2293 Introductory Financial Accounting

ECON 1150 Principles of Micro Economics

MRKT 1199 Principles of Marketingone of

BUSI 1210 Essentials of Management

BUSI 1215 Organizational Behaviourone of

CBSY 1105 Intro Microcomputer Applications

CBSY 2205 Computer and Information Processing

3 Identify a broad outline of instructional strategies to be employed

Many of the courses that will be used in the program already exist The instructional strategies includeclassroom interaction with instructors

individualized learning environments

Computer Based Instruction CBT and testing

practical demonstrationssimulations

handson training

group work using cooperative learning strategies

structured individual and team projectsindividual demonstration of technical skill

Each course employs very distinct and different modes of instruction and a large variety of instructional strategies areused and are tailored to fit the curriculum the course content and student needs

New courses that are to be developed will also focus on expanding electives available and extending the use ofinteractive webbased learning

4 Now will the program ensure educational effectiveness eg retention rates completion rates success ratesfor employment or progression to further education

The program will concentrate on giving positive and reinforcing evaluations that are authentic in application This willinclude extensive formative as well as summative evaluations Methods include individual and group work classparticipation written presentations skill testing exercises self evaluations and clinical assessments Student practicumplacements and ongoing lab sessions promotes feedback from industry professionalsInstructor Interviews both before the program starts and during the program will encourage students and assist futuresuccess The mix of returning and continuing students encourages informal networking and feedback on employmenttrends

Industry approved curriculum that is clearly linked to the National Occupation Standards Analysis as developed andapproved by industry ensuring that there is a close fit between education and application Employability skills areembedded in all courses and meet with the occupational analysis

Multiple reentry points allow planned retum to complete a next stage This encourages students to plan a continualupgrading and a longterm educational plan Shorter duration for each credential stage allows students to achieve acredential and continue to advance in industry Students who wish to pursue employment may retum to completefurther studies

The proposed diploma is designed specifically for career progress in this expanding field

5 Outline anticipated requirements for equipment specialized space etc classrooms labs shops generalspace

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This program is slated to move to the new Cloverdale campus

In addition to currently dedicated classroom space plus one communications lab it is unlikely that we will require anyadditional Tabs to meet the indicated FTE target at Cloverdale that has been identified by Educational Planning Theclassrooms will be required to accommodate face toface seminars in a manner that encourage group work and highinteractivity Each classroom space will be equipped with Smart Classroom technology similar to the currentKwantlen eClassroom standards

A dedicated computer lab for Public Safety Communications will include specific equipment such as

Computer Aided Dispatch CAD system

Telephone system supported by the Thus 91 1 platform for call simulations

Radio system consoles and software for training and simulationsFull access to the Internet

A private interview room for security interviews with an investigator

Secure storage space for confidential records and program materials

Access to a Conference centre or other large space will be needed occasionally for community forums and largepresentations

The need for additional classroom space will be required as the program grows

It is expected the space requirements will be met with the first phase development of the Cloverdale Campus

6 Describe any other special features of the proposed program eg uniqueness of the program coopplacements work experience practicum clinical practice etc

The Public Safety Communications Program curriculum is unique to Kwantlen University College and has beenlicensed to other institutions in various parts of BC and across Canada Having developed the curriculum at therequest of the industry in 1990 Kwantlen University College will continue to respond to industry by providingsupervisory and management training for public safety communications professionals The current trend in thepublic safety communications field is the move toward centre amalgamations of all emergency services such asEComm Corporation in Vancouver RCMP District Operational Communication Centres OCCsand otherservice amalgamations in dispatch centres Having larger staffs requires supervisory and management personnelemployed in these centres

The programsfaculty and staff have impressive experience in the key program areas Program instructors haveextensive and current experience in police fire and medical communications law human behaviour andemergency preparedness Courses are updated through industry participation consultations with the programsadvisory committee instructors professional development and through procurement and use of appropriateequipment for student use

Students enrolled in the certificate program complete a practicum of 96 hours minimum working in anoperational communications centre Here they gain valuable handson experience under the direct supervision ofan industry professional assigned to guide and assess their performance

7 Does this program include Prior Learning Assessment PLA as per Policy BI4 Creditfor Prior Learning

Yes

Many of the people looking for supervisory and management training have been in the public safety communicationsindustry for a number of years and are not necessarily graduates of the Certificate program at Kwantlen UniversityCollege We will be working with the PLA Coordinator and the Registrar to provide a workable PLA model thatallows students to receive credit in an effective manner in compliance with Kwantlen University College PLA Policy

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F Outcomes

1 What is the nature of the work or further education that students are being prepared for

Students will be employed in a wide variety of traditional and emerging positions relating to public safetycommunications Coupled with their practical experience in the public safety communications industry the studentswill be uniquely prepared for supervisory and management roles in this field They will be equipped to work withdiverse groups to foster justice within and beside the existing legal system They will have a thorough understanding ofcommunity evaluation and accountability the significance of context and the multi dimensional aspects of problemsolving in relation to crime and related social problems

Their positions will include communication centre supervisor trainer team manager shift supervisor operationsmanager community organizer volunteer manager consultant and program officer

2 What other individual or societal benefits can be expected from offering the program or from graduates

Availability of upgrading opportunities reinforces the lifelong learning and long term educational planning forindividuals Contact with employers through practicum placements prepares students for successful transitions to fullemployment Employment while pursuing their learning plan allows economic benefits for local municipalities andsociety as a whole

Employment skills gained in the program will prepare students for a multitude of roles in the working world Therewill also be options to enter other educational institutions with transferable credits and skills to further theireducational opportunities

Through this program many people in the public safety communications industry will have the opportunity to receivecredentials for their years of experience in the field and to receive education specific to their occupation They willhave the ability to chart a career path through supervisory and management positions in the public safetycommunications field

Diploma students will have the skills to guide and mentor those in entrylevel positions and to be productive citizens indealing with the public They will promote the values of systematic ethical research and consensus buildingGraduates will also have enhanced access to other educational institutions through transferable credits and skills tofurther their educational opportunities This includes transfer to degree programs in related disciplines such as businessadministration criminology social services etc

3 Include current labour market data that shows a demand for this type of graduate Including the next levelof education

Criminal Justice is generally considered a growth area Increasing populations rapidly changing labour marketsgreater density and diversity will tend to produce increasing crime rates This provides the incentive for both publicand private funding towards the efficient deployment of existing emergency services

There is a trend in the public safety communications field to the amalgamation of emergency services and of existingcommunications centres that creates the need for more highly trained supervisory personnel who are capable ofresponding to the needs of the employees and the industry in general EComm Corporation currently employsapproximately 200 communications personnel including Team Managers Trainers and Operations Managers andSupervisors There is currently no post secondary education program geared toward this specialized occupation

National Occupation Analysis

Current and projected rates from National Job Futures Supervisors Railway and Motor Transportation OccupationsInformation from Work Futures athttnwwwworkfuturesbccaas of June 16 2003

The number ofjob openings exceeds the number ofjob seekers Many new entrants are experiencedworkers from related occupations Educational requirements include several years experience as wellas the completion of a college diploma

An online survey of people employed in the public safety communications field conducted in May 2004 indicated that93 of respondents were in favour of adding a diploma component to the existing PSCM certificate at Kwantlen SeeAppendix D

Internet research on the Human Resources Development Canada HRDC website project average growth inDispatcher and Radio Operator occupations from 1998 2008 due not only to retirement 58 but also as a result of

the development of a number of new jobs 2003 The public safety communications field continues to emerge withtechnological advancements and according to employment trends workers enter with the intention of learning aboutthe industry and then move up to higher positions Due to advances in computer technology however the skillrequirements for workers in this occupational group have increased

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4 Will this program allow students to continue with further study Describe laddering bridging or postcredential continuation of education

The diploma is intended to open further avenues for students in the area of supervisory and management opportunitiesin the public safety communications field There is the potential to ladder into a Bachelor of Business AdministrationBBA or Bachelor of Arts in Criminology at Kwantlen University College as well as related programs at theUniversity College of the Fraser Valley UCFV or the Justice Institute 11 This potential will be addressed in the FullProgram Proposal

G Consultations Degree FPP section 8 Program Consultation

1 With whom have you consulted infernally regarding this proposal What were the results of theseconsultations Please provide names dates and summary of feedback Refer to Appendix A

Robert Adamoski Chair Criminology June 4 2004 1 would appreciate seeing the requirements for the proposedDiploma in advance if thats possible Students interested in entering our existing BA in Community Criminal Justicewould require the equivalent of an AA Crim and a CGPA of300 You can find a useful checklist on the Counsellingand Advising website under Criminology Quite likely the most functional pathway would be through our proposedBA Criminology

Arthur Coren Dean School of Business Message sent September 21 2004

2 With whom have you consulted externally regarding this proposal What were the results of theseconsultations Please provide names dates and summary of discussions

Paul Dixon First Vice President APCO Canada February 24 2004 Paul has exhibited ongoing support for thePSCM programIm prepared to support whatever you put forward as standards for APCO Canada If you want myfeedback then throw it at me and 111 respond accordingly

Rick Galway Vice President NENA Canada no response to date

Note The Public Safety Communications program curriculum exceeds the level of standards set out by both APCOand NENA

Dick Wells Private Consultant for the Public Safety Industry Past chair of PSCM Advisory Committee June5 2004 Dick is very much in favour of this initiative by the university college as illustrated by emailcorrespondence as we have often discussed this type of programme is need and should be a priorityTracey Lee Lorenson Vice President Corporate Counsel EComm Corporation May 12 2004 Tracey hasexpressed support for the diploma program I think it looks really interesting 1 note that you are looking at adelivery model that would allow those currently in the industry to beef up their credentials Id be interested inwhether there would be any prior learning that could be recognized

Sgt Keiron McConnell VPD May 29 2004 Keiron is in favour of the diploma program Looks good

H Institutional Resources Degree FPP section 7 Program Resources

1 What expertise equipment facilities and library resources will the program require to support studentlearning Ensure that any required new resources in these areas are identified in the Costs section below

Much of what is already in place at Kwantlen will meet the requirements of the diploma program There may beadditional support required to meet the needs of students if we implement online courses or the provision ofcomputerlabs in order to access the intemet

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Item

No of Estimated cost Total

Faculty FTE 1 FTE could be shared among differentdepartments using common courses

93000

Coordination 25 23250 23250

Technical support

SO SO

Administrative support 1 ProgramAssistant

S50000 50000

Service support NA

Librarysee Library AssessmentTemplate Appendix B

SO

No change to significantly increase costs

SO

Lab operating costs 5000 5000

Required servicecourses

NA SO

Other Marketing 510000 S10000

Grand total 280250

Item Estimated cost No of items Total

13 Seat Lab existing SO

1

SO

Radio Equipment existing SO 3 SO

911 Telephone Platform existing SO SO

Total SO

Item Estimated cost No of items Total

Curriculum Development and refinement 1 FTE 1 593000

Total FTE 1 593000

Program Concept Public Safety Communications Diploma

Costs

1 What will be the following costs

a non recurring startupcosts egequipment costsother

b Capital costs facilities

c operating costs

summarize costs identified in Appendix A Internal Consultations not including Library costs

explain required service courses

2 Indicate the intended sources of funding for development

Internal grant sources for new program implemental ion

Page 8

3 Indicate the intended sourcesof funding for delivery

Use existing FTEs and new allocations from the Kwantlen University College Educational PlanUtilization ofexisting courses from other disciplines will reduce development time and increase class enrollment

4 Time release required for program curriculum development

Diploma level course will require 1 FTE for curriculum development and refinement of existing courses

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DEPARTMENT

Appendix AInternal Consultations

CONTACT LOCAL

Accounting Services Roy Daykin 2455

planning and budgeting

Contacted May 12 2004 Recontacted September 21 2004 awaiting response

Admissions Records Graduation Jody Gordon 2018

planning for program admission registration impact onscheduling etc

June 122004

For the Office of the Registrar it takes approximately 13 of an Admissions FTE to run a selective entry program towhich this is Given that you are tentatively offering courses that may already exist at Kwantlen 1 assume that theprogram would be buying up sections for their students in order to ensure adequate space As you know with aselective entry program course registration is normally guaranteed You indicated that the program was 4 semesters intotal Are there any provisions for students to study part time If so then you will face some difficult enrolmentmanagement challenges with course sequencing when you admit part time students

To further assess the impact on my office I would need to see the admissions criteria Generally speaking the Office ofthe Registrar supports this draft proposal with the anticipation of a more detailed proposal to followGood luck

Jody

Bookstore Murray Speer 2130

planningfor textbook ordering etcJune 14 2004

Tally sorry to not have responded with comments Basically the bookstoresrequirements remain unchangedregardless of the status of the program diploma or otherwise

The point Ive been making in the proposal consultations is that instructors need to be informed thoroughly aboutbookstore services to students and the corresponding timelines for preparing to deliver the same

One issue more crucial to your program is the revision of course materials custom published for sale to studentsCurrently we have a surplus of six or more manuals per program offering While the printing and bookstore handlingcosts are just a percentage of the retail price your department currently writes off the costs of non current manualswhen manuals for the upcoming semester are published

This brings up two points

1 Could the number of manuals printed be reduced to reflect actual consumption

2 Could an addendum be published to update copies of the leftover edition and maintain their salabilitySeans capability in the Reprographics department has improved immeasurably over the years and he would be pleasedto consult on either alternative

Looking to the future at some point the bookstore will be able to offer full distance delivery service through anautomated orderingshipping system linked to an ecommerce website Would that interest your department

Marketing and Public Relations Peter Chevrier 2286

promotions recruiting etc and costs ojsame

Received July 30 2004

Public Safety Communications Diploma Impact on the Marketing and Communications DepartmentA Funds will be necessary to provide support of this new diploma program

Estimated new funds required 1st year S 10 000

Estimated new funds required each year thereafter S5 000


Funds need to be allocated for awareness generation of the new program and various recruitment vehicles Thesefunds will be put towards

Advertising

Publicityie press releases PSAs Kwantlen Connections web presence

Promotional materials ie admissions brochures direct mail pieces awareness posters etcAs this is not a brand new program but rather an existing program that has been further developed it already has apathway in place ie existing Kwantlen students within the Public Safety Communications program can bridge intothe diploma componentB Providing ongoing human resources support for recruitment and ongoing retention

After the initial launch of the program ongoing support will be necessary from our department with regard to

Ongoing Collateral

Admissions brochure updates

Development of a poster templateDevelopment of a flyer template

Mini calendar presence

Calendar presencePrograms and Services at a Glance presence

Advertising

Inclusion into larger Kwantlen ads that incorporate multiple programsie when you have an informationsession

Classified ads when necessaryWebsite

Web updates for events activities that take place for this programThe human resource aspect will not require us to have more financial resources

Counselling Robyn Rushford 2006

support services anticipatedforprogram students etc170504

Your proposal looks interesting Just a couple of comments

First I am curious as to what the benefits would be for students to have a diploma instead of the certificate If myunderstanding is correct this program is one of a kind and currently leads to very good job prospects What would bethe benefits of lengthening the program Will this change their opportunities or open up new possibilities If so whatwould they be Maybe students would be better to have 2 different qualifications eg Public Safety Communicationsand Bus Management My questions are not meant as a negative regarding endorsement just curious

With regards to impact on our counselling services generally 1 would say that there may be some increase on demandonly as students are here for a longer period of timeThanks

RobynRobyn Rushford MEd

Chair Counselling Department

Cooperative Education Bevin Heath Ansley 2013

co work experience applicable to program

Not applicable

There is no requirement forCooperative Education in the Public Safety Communications program Students in thecertificate program complete a practicum component Students of the diploma program would already be employed inthe field

Educational Advising Financial Awards

degree advising student loan eligibility

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Villa Pinto 2015


June 2 2004

Re Response to Public Safety Communications Diploma proposal

1 Increase in Advising Appointments

We may see an increase in the number of Public Safety Communications students we see This increase could occurfor two reasons

1 Offering a diploma distinction may increase interest in the program and result in more students interested ingetting more information about the program

2 Depending on the finalized structure of the program it could increase in complexity ie if there are openelectives specific entrance requirements or laddering options

II Advisor Training

To advise students effectively educational advisors will need time to become familiar with the program credentialsand options Ideally a staff member from the Public Safety Communications Department will attend an advisorsmeeting well before the program is advertised to the public so that more detailed information can be provided aboutthe program If the program begins September 2006 then advisors will need this information by the summer of 2005so that they may advise students well in advance of the November 1st application date An advisor particularly familiarwith these programs will be needed on the Cloverdale campus before or on the day the campus opensAdvisors will need the following information

1 Admission requirements

2 Program requirements3 Transfer and laddering opportunities

4 Career prospects

The Educational Advising department is supervised by the Director of Educational Advising and Financial AwardsVilla Pinto She can be reached at 5992015 We work within the division of Access Programs and Student ServicesAPASS which is led by the Dean Derek Nanson He can be reached at 599 2750

Facilities Karen Hearn 2442

planningfor space needs specialfacility needsMay 19 3004

It is always exciting to read ofprograms designed to further our studentssuccess in their careers On a quick review ofyour intemal consultation request 1 am unclear as to what type of additional facility requirements you may have withthis offering As always 1 am the one who gets to describe the challenge of accommodating additional students If youconsider a portion or all of your training using online instruction or look to using space during the evening hours theirtends to be less ofa problem to accommodate your request We have found that evening offerings at our Surreycampus have been much more successful than anticipated With many people working in the day they appreciate theopportunity at taking courses in the evenings

As well if there are additional students brought on campus it has a ripple effect that may require additional space forservices such as cafeteria registrar bookstore library parking security etc As well more people on campus result inmore wear and tear on our facilities more supplies amazing how much toilet paper is consumed in our organizationand other such operational impactsKaren Hearn

Director Facilities

Human Resources Liz McKinlay 2066

planningforfaculty recruitment etc

June 2 2004

I am supportive of the proposal My only question is whether you would anticipate faculty recruitment problems if youhave to add faculty to teach the program

RegardsLiz

IET Paula Hannas 3399

planning re software needs system capacity and limitations

1042004



Library Services Linda Rogers 2540

collections AV needs etc

June 2 2004

Thanks for soliciting the Librarys input on your proposed new diploma program From the outline that you sent itlooks to me as if the implementation of this program will have very little impact on the Library the majority of thecourses already exist and thus are supported by existing funding for Library resources Please let me know if 1 ammistaken in this assumption

However I would like to take this opportunity to let you know that we welcome any suggestions as to useful materialthat we could add to the Library collection to support this program Of course since youre holding classes at Newtonat the moment Library facilities are somewhat limited but we want to make sure that students research needs are

being met 1 presume you will be moving to Cloverdale when it opens

See AppendixBrequest has been sent to Linda Rogers

Purchasing Print Services Scott Gowen 2134

special equipmem need printing manuals etcJune 2 2004

1 have no issues at this time with this program but please note that over the next few weeks 1 will be contacting youregards to evaluating the existing and required inventory in advance of planning for relocation to the new CloverdaleTrades Technology Centre and will check at this time how this new program may impact requirements at the newfacilityScott

loc 2134

A subsequent meeting with Scott Gowen on September 14 has resulted in the formation ofan alliance includingPurchasing Foundations and the program to procure the necessary equipment and donations to develop the lab atCloverdale campus This will be further explored in the coming months

Recreational Services


1042004

Cori Andrichuk 2005

J

3

i


Proposed PSCM diploma programSemester Semester Semester Semester

PSCM

Core

CaII Processing

Radio

Communications

EmergencyPlanning

Human

Behaviour I

Legal Influences

Police

Communication

Fire

Communication

EmergencyMedical

Communication

Human

Behaviour I1

Practicum

Appendix CProgram Flow Entry and Exit

r

H

PSCM

Leadership

SupervisorySkills

CoachingMentoring

Conflict

Resolution

Field Practicum

PSCM

Management

Research

Component

Criminology orBusiness

Stream

Ladderingoptions to BAorBBA

AdvancedCitation Certificate Certificate Di loma

PSCM Diploma Program yyr

Frequency Choice JI Percent

7 1 A current student of the PSCM Program l 15

9 2 A graduate of the PSCM Program in 2002 2003 19

2 3 A graduate of the PSCM Program in 19992001 4

I 4 A earlier PSCM graduate t 229 15 Employed in the public safety communications field 60I

Frequency Choice Percent

18 I Mon Fri Daytime classes 25 hours per week for 24 weeks 36

7 2 One night per week 5 hours over 2 years 14

2 3 Weekend workshops FriSat 12 hours over 1 year 4

3819 4 Online with occasional face to face workshops

II 4 15 Online with no face to face contact but including discussions and chatlines 8

Appendix D

Industry SurveyA survey using Testpilot software was developed in the Spring of 2004 in order to determine if a diploma component forthe Public safety Communications Program was viable in the industry The survey was offered to a variety of people in thepublic safety communications industry including graduates of the program longtime employees of the industry who havenot had formal post secondary education in this field employers and trainers

The most significant research finding from the online survey was a positive response to a diploma component for thePublic Safety Communications Program Table 1 illustrates a clear demand for a diploma program 93 of respondentswere in favour of adding a diploma component to the existing PSCM certificate

Table 1 Would you be in favour of a diploma component to the Public Safety Communications Program

Frequent52 1

4

1

Choice

1 Yes Please complete Pan 2 Course Selection I

2 No If no please enter your comments below Thank you for completingour survey I7

Percent

What was even more compelling was that a majority of the respondents were people employed in the public safetyindustry who had not graduated from the certificate program as indicated by Table 2

Table 2 Are you

What this identifies is the demand for post secondary certification by people who want to create their career path in thepublic safety communications fieldAnother question posed in the online survey was with regard to the method ofdelivery of the diploma program Peopleemployed in the public safety communications field work shift rotations to provide twentyfour hour coverage in thecommunications centres In designing the question the researchers felt that because it is more difficult to juggle schooland shift work it was necessary to investigate other ways to deliver the program The online survey indicated that anumber of respondents were interested in alternate forms ofdelivery outside of the traditional classroom face tofacemodel Table 3 shows online delivery with occasional face toface workshops would be most desirable with a Monday toFriday format as the second choice by a small margin What was surprising was the large number of respondents whofavoured the traditional daytime classes given the nature of the profession

Table 3 What method of course delivery would you prefer for the diploma component for Public SafetyCommunications

Course delivery also has an impact on the operation of the university college therefore it was also necessary to consultwith intemal service providers The facilities manager indicated that courses held either online or during the eveningwould be more advantageous since the university college is currently dealing with space allocation problems Alternateclass times would also maximize classroom utilization in offpeak hours and increase revenue to the University College

93i


TO DPAC

C

FROM Barbara Duggan

DATE 15 Sep04

SUBJECT MINOR IN PUBLIC RELATIONS

MAILING ADDRESS TELEPHONE

12666 72 Avenue 6045992100

Surrey BC WEBSITECanada V3W 2M8 wwwkwanuenca

RECOMMENDED PR MINOR 2005PRLN 1150 Public Relations PracticePRLN 1241 Organizational CommunicationsPRLN 2320 Public Relations Writing IIPRLN 2310 Issues Management Crisis ResponsePRLN 2330 Event Management

Memorandum

Applied Design andCommunications

This request was first sent to you on May 27 2004 from Deborah Skaey the Public Relations programCoordinator at the time and again from myself as Acting Coordinator of the program on September 7 2004 1 amrequesting approval for the following

We would like to make the following motion

To move that the following public relations courses be approved as those courses required for a Bachelor ofApplied Journalism Minor in Public Relations This change would be implemented January 2005

3 credits3 credits

3 credits NEW3 credits NEW

3 credits

Background for the change to the content of the Minor in Public Relations as previously presented by thePRLN Coordinator Deborah Skaey

Changes to the PRLN two year diploma program were approved by Ed Co on Feb 17 2003 Since many of thepreviously approved courses no longer exist these changes affect the construct of the Journalism Degree Minor inPublic Relations which was approved by the Ministry of Advanced Education September 2000 Furthermore atthat time specific public relations courses identified as required for the minor amounted to 19 credits in PR

Traditionally a minor is 15 credits and we would like to recommend that the revised PR minor be 15 credits notthe 19 as previously approved

While the course numbers and titles have changed the learning objectives and intent of recommended courses forJRNL Public Relations Minor have not

2

2

Approved PR Minor 2000PRLN 1150 Public Relations Practice 3PRLN 1221 Public Relations Writing 15PRLN 1241 Organizational Communications3 PRLN 1241PRLN 2321 Advanced PR Writing 15 PRLN 2320

PRLN 2350 Public Relations Advertising 3 PRLN 2310

PRLN 2450 Public Relations Management 3 PRLN 2330MRKT 1199 Introduction to Marketing 3

aiaC tv

Barbara Duggan

Recommended PR Minor 2005PRLN 1150 Public Relations Practice 3

Organizational CommunicationsPublic Relations Writing IINEW

Issues Management Crisis ResponseNEW 3

Event Management 3

33

Rationale for individual course changes

PRLN 115 Public Relations Practice 3 and PRLN 1241 Organizational Communications 3 remain the same

The rationale for not including PRLN 1221 PR Writing is that the Journalism students have taken a significantnumber of writing courses in their first and second year and would not need this introductory writing course

PRLN 2321 Advanced Writing15 has been replaced by Public Relations Writing 1I for 3 credits

PRLN 2350 PR Advertising has been replace byIRLN 2310 Issues Management Crisis Response a far morerelevant and applicable course in todays PR and business climate

As PRLN 2450 PR Management is a course on starting a PR agency the course PRLN 2330 Event Managementis a course students will find more valuable and also applicable in the field of public relations

MRKT 1 199 Intro to Marketing is a business course that can he taken by the students at Kwantlen at any time

I hope this clarifies our intent to recognize the skills and knowledge of the students entering a PR Minor aftertaking their second year of the Journalism Degree and to offer relevant and pertinent courses to the practice ofpublic relations professionals in 2005

DEGREE AND PROGRAM ASSESSMENT COMMITTEE DPAC

MANDATE

Approved by Education Council October 4 2004

The Degree and Program Assessment Committee is a sub committee of the EducationCouncil with a mandate to

1 Receive and review Program Concepts and Full Program Proposals for degree andnon degree programs such as Associate Degrees Diplomas Certificates andCitations

2 Report with recommendations to the Education Council on the status of all programconcepts full program proposals and program implementations in such a manner andat such times as the program approvalimplementation process and the EducationCouncil may require

3 Oversee the implementation of new degree and non degree programs according to thefollowing schedule

One complete cycle of new degree and diploma programs

Two complete cycles of new certificate and citation programs

Any and all changes will be presented to DPAC for consideration and approval Afterthe initial implementation schedule is complete the division implementing the newprogram can request to stay under the purview of DPAC for an additional cycle orcycles if they will be making significant revisions Otherwise further reviews will beconducted under the direction of the Program Review Committee pursuant to PolicyB12

4 Review periodically DPACsmandate composition processes and approval criteriaand make such recommendations to the Education Council concerning these as maybe appropriate

MEMBERSHIP

The composition of DPAC consists of

one faculty member to be selected by each of the University Collegeseducationaldivisions plus membership from Library Counselling and CooperativeEducation

one student to be selected by the Education Council

two deans to be selected by the Vice President Learning

one representative from the Office of the Registrar

TERMS OF OFFICE

Faculty Members

Three years with onethird of the faculty to be selected each year 4 4 and 4members DPAC to determine the cohort groups The faculty selectionprocedure is the responsibility of each division or service area

Student Members

One year with selection made as soon as possible following the seating of studentmembers on Education Council

Administration

To be determined by the Vice President Learning

SUPPORT

The Office of the Vice President Learning will provide support for the work of DPACand the degree related work of the Education Council This will consist of

managing all intemal and external correspondence materials distribution etc asrequired

providing research and proposal writing advice as resources permit to interestedapplicants

serving as the University Collegesprincipal contact with the Ministry concerningNotices of Intent and Full Program Proposals once these have been approved bythe Education Council and the Board

notifying DPAC and the Education Council of any changes to Ministryregulations procedures or timelines that might impact on the degree approvalprocess


TITLE Requirements for Graduation

APPROVED BY Education Council

EFFECTIVE 03 April 2001

REVISED 30 June 2004

RELATED POLICIES

B8 Credit for Advanced Placement Program ExaminationsB9 Credit for International Baccalaureate Program CoursesB14 Credit for Prior LearningB15 Transfer of Articulated Courses from other Post Secondary Institutions toKwantlen University CollegeL4 Graduation with Distinction

DEFINITIONS

Grade Point Average GPA The grade point average is calculated by multiplying thegrade points associated with the letter grade assigned for each course by the number ofsemester credit hours assigned to that course adding these values for all courses takenand dividing the result by the total number of semester credit hours taken Withdrawalsare not included in the calculations

1 Cumulative Grade Point Average CGPA The cumulative grade point average isthe GPA calculated over all the terms in which the student has been enrolled Incalculating CGPA only the highest achieved grade is used for repeated courses

2 Program Grade Point Average PGPA The program grade point average is theCGPA calculated for those courses listed as program requirements for graduation

POLICY

Policy No L3

Reviewed by Education Council

Responsibility Vice President Learner Support

POLICY

1 Minimum requirements for graduationA Kwantlen University College credential will be awarded to a student whocompletes a recognized program and meets the following criteria

Baccalaureate Degree

A minimum of 120 semester credit hours with a minimumCGPA of200 and PGPA of200 or for degreecompletion a minimum of 60 semester credit hours witha minimum CGPA of200 and a PGPA of200 for upperdivision courses only

Associate Degree

J

A minimum of 60 semester credit hours that are equivalentto 20 three 3 credit courses with a minimum CGPA of200 and PGPA of200 A minimum grade of C in eachcourse for the Associate of Arts and a minimum C averageacross all courses for the Associate of Science

Diploma A minimum of 60 semester credit hours with a minimumCGPA of200 and PGPA of200 IJ

Advanced CertificateAdditional specialized courses completed after the Iawarding of a Certificate with a minimum CGPA of200and PGPA of200 I

Certificate

A minimum of 30 semester credit hours or successfulcompletion of a program consisting of 612 months offull time study or equivalent with a minimum CGPA of200 and PGPA of200 where applicable

II

Citation I1

A minimum of 15 semester credit hours or successfulcompletion of a program consisting of less than 6 monthsof full time study or equivalent with a minimum CGPA o200 and PGPA of200 where applicable

II

Certificate of

Completion 1

Successful completion of program requirements with aminimum grade of MAS or EXP in all required courses

2 Because of external articulation andor accreditation arrangements someprograms may require more than the minimum credit or courserequirements stipulated above The Education Council must approve suchexceptions

3 Graduation requirementsIn order to qualify for a Kwantlen University College credential a student must

successfully complete the graduation requirements for the program as publishedin the university college calendar current at the time the student commences theprogram If the program requirements change while the student is enrolled thestudent may request in writing to be evaluated against the graduationrequirements in effect at the time of graduation rather than those in effect at thecommencement of the program

4 Transfer credits and substitutions

A student may apply transfer credits for courses or modules taken at secondaryand other post secondary institutions as well as credits obtained through priorlearning assessment toward credential requirements Under ordinarycircumstances there is no time limit on the acceptance of transfer coursesHowever Departments may set a time limit for the transfer of certain courses inwhich the requisite knowledge and skills are subject to rapid change Up to 75of the credits required for a credential may be obtained through a combination oftransfer credit and prior learning assessment

5 Time Limits

Some programs may specify that the requirements for a credential be completedwithin a specific period of time This information will be published in theCalendar If no specific period is noted the student must complete the credentialwithin 10 years of commencing the program Upon submission of a formalrequest the Dean responsible for the program may approve time extensions

6 Second Credentials

In general a student may not receive two 2 credentials for substantially the samecoursework A student who has qualified for a credential in one program andwishes to receive a second credential in a different program may apply credits andcourses from the first credential toward the requirements of the second credentialwhere appropriate A minimum of 50 of the course work for the secondcredential must be from courses or modules that were not used to satisfy therequirements for the first credential In areas where the 50 rule cannot beaccomplished course requirements for an additional or joint credential must beapproved in advance by the Office of the Registrar in consultation with theappropriate Deans

PROCEDURAL GUIDELINES

A student must apply on an Application for Graduation form or be recommended byprogram faculty in order to be considered for graduation

For students planning to attend the graduation ceremony the application orrecommendation must be received in the Office of the Registrar on or before theapplication deadline normally eight 8 weeks prior to the date of the graduationceremony

In determining whether a student qualifies for a credential the requirements as publishedin the University College Calendar in effect at the time of the students initial enrolmentin the program will be used unless the student has requested in writing to be evaluatedagainst the graduation requirements in effect at the time of graduation Whererequirements have changed and prescribed courses were not available suitablesubstitutions will be permitted upon approval of the Dean responsible for the program

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