Alain Fortier, MBA, Adm A. directeur processus d’affaires

UNIVERSITÉ LAVALAtelier en analyse d’affaires

SIO-31107 février 2013

Profession Web Processus d’affaires au sein

d’une agence web Basecamp Appel d’offre

ALAIN FORTIER

Depuis près de 20 ans, il évolue dans le domaine du développement de solutions d’affaires, entre autres en commerce de détail dans la relation client-entreprise (B2C) et entreprise-entreprise (B2B). Son expertise couvre l'expérience client ainsi que la transformation et la mise en œuvre des processus d'affaires en centre de contacts clients. En tant que membre de l'Association des administrateurs agréés, la gestion de projets complète sa pratique de conseiller stratégique. Depuis bientôt 10 ans, il est également conférencier et chroniqueur dans le cadre de congrès et magazines d'industries, et de cours de niveaux collégial et universitaire. Ses sujets de prédilection couvrent en particulier la satisfaction client, le développement durable et les impacts des technologies dans les affaires.

ca.linkedin.com/in/alainfortiermba/fr

NOFOLO

NOFOLO est une agence Web qui accompagne ses clients dans la conception

et la réalisation de leur projet, qu’il soit mobile, post-PC, Web 5.0 ou non. Nous réfléchissons, nous agissons et nous

prenons soin des produits que nous livrons (et de leurs usagers!).

ca.linkedin.com/in/alainfortiermba/fr

Following a detailed website design and development process can speed

up your work and help your client understand your role in the project.

Luke Raimer, Smashing Magazine

Custom designs are always going to cost more but the result is something you'll never get from a generic template: a site that's been designed to drive real business for you. That requires a team of people including an information architect, a designer, a front-end coder, a back-end developer, a quality assurance expert, and a project manager to coordinate all of the work. Your Homemade Website Isn't Cutting It

Anymore

http://www.inc.com/jon-gelberg/why-you-shouldnt-build-your-own-website.html

No two websites are the same, and the most important thing you can do is to get into the mindset of your users through research, analytics and interviews. As designers, we’re used to being conscientious while we’re adding interface elements; we need to be even more careful when removing them. Should you ask the user or their browser? http://uxdesign.smashingmagazine.com/2013/02/04/remove-interface-elements/

PROFESSION WEB

PROFESSION WEB

PROCESSUS D’AFFAIRES

It’s a response to a question, a business problem, an organisation’s issue … something macro. We need to communicate our design decisions in much the same way that we should be approaching the designs themselves – content first.Create a website style guide

http://www.netmagazine.com/features/create-website-style-guide

BrowserStack is the holy grail of cross-browser testing. Real virtual machines that you can run and test with right in your browser, including localhost! Use BrowserStack for Live Web-Based Cross Browser Testing

http://css-tricks.com/video-screencasts/106-browserstack/

PROCESSUS D’AFFAIRES

The result was Basecamp, a lean but effective platform requiring no costly

servers, tricky installations, or technical support.

Andrew Park, Wired Magazine

BASECAMP

No matter how good a cloud platform is, it's often truly brought to life by the apps, add-ons, and integrations available to users and IT pros.7 great add-ons for Basecamp

http://www.informationweek.com/smb/network/7-great-add-ons-for-basecamp/240145422

The new and improved features far outweigh the few negatives and we can expect to see more additions, improvements and possibly the re-addition of former features in the near future.

Basecamp Next or Classic?

http://blog.cloudhq.net/post/35775194023/basecamp-next-or-basecamp-classic

BASECAMP

Use your contract to set the tone for the relationship with your clients. Of

course, you’ll need to cover all the issues, but there’s no reason you can’t

do that while still being you.

Andy Clark, Smashing Magazine

The RFP process

APPEL D’OFFRE

APPEL D’OFFRE

Make sure that whoever you are working with clearly understands what you are trying to accomplish before you pay them to build you something. You wouldn’t hire an architect without a detail project plan and web design is no different.75 questions to help you write an RFP

http://socialdriver.com/2012/07/75-questions-to-help-you-write-an-rfp-for-website-design/

Do you really want to kick this off with an impersonal 15-page document that look like something out of a law school text book? Help your prospective agency truly understand your situation before they offer their solution. 

Why we won’t answer a website design RF

http://www.gorilla76.com/blog/why-we-wont-answer-a-website-design-rfp,1658/

“Making the simple complicated is commonplace; making the complicated

simple, awesomely simple, that's creativity.” 

 Charles Mingus, musicien jazz