Hawaiian Telcom TVQuick Start GuideEasy steps & quick tips for getting the mostout of Hawaiian Telcom TV.

©2017 Hawaiian Telcom (9/17)

Hawaiian Telcom TV Universal Remote Control

Find Out What’sOn And What’sComing Up1. Press .

2. Scroll using or

to see program listings by

channel and time.

3. Press to change the channel to that program.

Additional notes:

• Title, description, cast and rating information will be displayed for

highlighted programs if available.

• To go forward in the guide in 24-hour intervals,

use DAYDAY

(DAY BUTTONS).

MenuCustomize your settings to

personalize your Hawaiian Telcom

TV experience.

• Press MENU to quickly access

the Browse Live TV, Search, Recorded TV, On Demand, Apps,

My Account or Settings menus:

• Set favorites.

• Search for programs by title or name of actor/actress/director.

• Set the channels you want to see.

• Set your accounts Parental Controls.

Control devices with mode buttons

Record TV withone click

Go to VideoOn Demand (VOD)library

Skip back in 7 second

increments

Fast forward in 30 second increments

Fast forward

Go to recorded TV program list

Modify Viewing and Guide options and control Closed Captioning

Returns to live TV

Go to mainmenu screen

Return toprevious menu

screen

Rewind

Exit from amenu screen orreturn to current program

Mute the sound on your TV

Edit text onthe search

screen

Navigate channels, menus and screens

Go to program info screen

Go to program guide screen

Go back inthe guide by

24-hourintervals

Go forward in the guide by 24-hour intervals

Return tothe last

channel youwere watching

Go to the App Dashboard

Controlselections onTV including

Input/Sourceand TV/Video

Controls and powers on/off

individualdevices

Controls andpowers on/offprogrammed devicessimultaneously

For helpful hints on how to program your remote control, such as Auto Search to find your TV code and Power Control Sync Code to turn on multiple devices with one push, visit our Support link online at hawaiiantel.com/tvsupport.

Questions About Hawaiian Telcom TV?Visit hawaiiantel.com/tvsupport or call 643-6111.For updated Standard Pricing & Service Information, visit hawaiiantel.com/tvrates.

My AccountMy Account allows you to:

• Manage all your Hawaiian Telcom services.

• Control your DVR remotely.

• View and pay your bills.

• Check your hawaiiantel.net email.

• Listen to your voicemail.

Go to hawaiiantel.com/myaccount to log in or register.

Quick Fixes• Ensure that the Power and Link indicator lights on the front

of your Set Top Box are lit.

• Check the Input setting on your TV by pressing

the (VIDEO INPUT) button.

• A reset usually resolves most service issues you may be

experiencing. Turn your Set Top Box off and on by pressing and

holding the “Power” button for about 10 seconds.

• If you’re still experiencing service issues, unplug the Wireless

Gateway from the power outlet for at least 10 seconds and then

plug it back in. Wait until the service light is solid. This may take 2-3

minutes.

• If you are still unable to resolve the problem, please visit

hawaiiantel.com/tvsupport.

Pairing Your Remote1. While the device you want to pair is on, press and hold

(SETUP) on your remote until the LED light blinks twice.

2. Press a mode button .

3. Press and hold .

4. Release button when device turns off.

What’s NewStay up to date with Hawaiian Telcom TV news with the

What’s New App. Keep up on enhancements, features and offers like

programming updates, free previews and more.

1. Press the INTERACTIVE

GO (GO INTERACTIVE) button on your remote.

2. Scroll using to the Customer Care tab.

3. Scroll using to the What’s New sub category.

4. Press to launch What’s New.

TV Input Information

Wireless Network

SSID:

KEY:

INPUT DEVICE

HTVR-17266_QuickStart_Guide_Sept2017.indd 1 9/29/17 3:21 PM

Hawaiian Telcom Digital Video Recorder (DVR)Your DVR puts you in control of your TV viewing. You can record,

pause, and replay your favorite shows at the touch of a button.

Now you can watch what you want, when you want.

Pause or rewind live TV with your DVR

• Pause live TV for up to 60 minutes by pressing (PAUSE).

Press (PLAY) to restart.

• Rewind live TV by pressing (REWIND).

• Fast forward live TV by pressing (FAST FORWARD).

Record live programs from any Set Top Box

• Press (RECORD) on your remote control to start recording.

A record light on all Set Top Boxes will remain lit until the

recording stops. In the Guide, a red icon will be displayed

next to the program you are recording.

• To end recording at any time, press (STOP) and scroll down to

Stop Recording; press to confirm.

Schedule a recording of a program or a series

• Press , then use to navigate to the program you want

to record.

• To record a single show, press (RECORD) once

(one red dot will appear).

• To record a whole series, press (RECORD) twice

(three red dots will appear).

• To cancel a recording from either the Guide or Picture-In-Picture

menus, press (RECORD) three times and red dots will disappear.

Manage your recordings with the touch of a button

1. Press DVR

RE

CORDED TV

(DVR) button.

2. Use or to navigate the drop down menus:

• By Date: access your recorded shows by Date.

• By Title: access your recorded shows by Title.

• Scheduled: Display a list of future recordings.

• Series: View all series you have scheduled to record.

Manage your DVR remotely through our online portal at

hawaiiantel.com/myaccount

1. Log in or Register to My Account.

2. Under the Hawaiian Telcom TV section, click on Program My DVR.

3. Use the onscreen arrows to scroll through the TV listings.

4. Click on a program to access the program info screen.

Choose recording options.

5. Make room for new recordings by deleting unwanted

recorded programs.

Video On Demand (VOD) & Pay Per View (PPV)With VOD & PPV, you can order great films, special events, or live

sports, all from your living room. Choose from thousands of movie titles,

including Hollywood blockbusters. Or gather friends and family for a live

PPV event, like ESPN Full Court games or UFC, so everyone can view

the action from a front row seat.

Rent a Video On Demand program

1. Press ONDEMAND .

2. Use to select a video category. For those with subcategories,

use to select the desired subcategory and press .

3. Use to select a video and press . A Summary screen will

appear for you to watch a preview or rent the video.

4. Use to select Rent for $ and press . A rental confirmation

message will appear on our screen. After you select agree,

the video will begin playing immediately.

Purchase a Pay Per View event

Simply press the GUIDE button on your remote control to purchase

PPV events. Charges will appear on your next month’s bill.

1. Press .

2. Scroll using the and navigate to highlight the PPV event that

you want to purchase.

3. Press to display the Program Info screen for that event.

4. Navigate to Rent for $ and press . A rental confirmation

message will appear on your screen.

Caller ID On Your TVHawaiian Telcom home phone

customers can use their TV as

a Caller ID display. This feature is

automatically set up on your

Hawaiian Telcom TV.

Turn on/off or snooze your Caller ID on TV

1. Press MENU .

2. Use to navigate to My Account.

3. Use to navigate to Caller ID Snooze. Press to access and

select preferences.

On Now GuideWondering what’s on other channels?

Find out at a glance with poster art and live Picture-in-Picture.

1. Press MENU .

2. Select Browse Live TV

and press .

3. Scroll down to Guide Styles.

4. Select the On Now Guide.

Picture-In-PictureBrowsingFind out what’s on other channels

without missing a moment of

your current program.

1. Press to scroll through the program

listings while watching live TV.

2. Press to select a program or to get more information about

an upcoming program.

3. Press EXIT to close the browsing panel.

Customizing Your Wireless NetworkThere are 2 Wireless Bands on your Zyxel XMG 3512 Gateway, 2.4 GHz and 5GHz. Each must be configured separately.

Renaming your Wireless Network Steps:

the screen.

2. Click on Wireless. 3. Choose a Band you would like to rename: 2.4 GHz or 5 GHz.4. Under Wireless Network Name, rename the Wireless Network.

5. Click Apply.

Setting a Custom Wireless PasswordTo customize your Wireless Password, see instructions below. If you choose not to customize your Wireless Password, the default Wireless Password will be used.

the screen.

2. Click on Wireless. 3. Choose a Band you would like to rename: 2.4 GHz or 5 GHz. 4. Enter a Password in the Password text box. 5. Click Apply.

You can also access these features with the ConnectCaddy app for your smartphone. Download the app from the app store on your Android or iOS device.

The Home page will then appear:

Hawaiian Telcom Wireless GatewayThe Wireless Gateway connects with your

Hawaiian Telcom TV and gives you High-Speed

Internet access. Connect your devices wirelessly

or through one of the four Ethernet ports. The

Wireless Gateway settings are set to default when

installed. The default network names (labeled “WiFi

Network Name 2.4 GHz” and “WiFi Network Name

5GHz”) and password (labeled “WiFi Password”)

are located on the Zyxel label on the side of your

Wireless Gateway.

Accessing The User InterfaceThe Zyxel XMG 3512 Gateway is configurable via web browser to allow

for customized settings and control. There are 2 Wireless Bands on your

Zyxel XMG 3512 Gateway, 2.4 GHz and 5GHz. Each must be configured

separately.

To launch the Zyxel XMG 3512 Gateway interface, access the Home

page of the gateway by entering the following URL into a compatible

browser on the computer connected to the gateway:

http://192.168.200.1

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1. From the Home page, go to Network Settings at the bottom of

1. From the Home page, go to Network Settings at the bottom of