An Organization Study at

United Electricals Industries Ltd

Submitted in partial fulfillment for the requirement for the award of the

degree

MASTER OF BUSINESS ADMINISTRATION

M G UNIVERSITY

KOTTAYAM

Submitted by

Register No:

Under the guidance of

Mr.:

Faculty Member

MBA Department, BSS IT MISSION THYACDU

DECLARATION

I declare that the project report entitled “An organization study on” UEI LTD ”

Submitted by me for the award of Master of Business Administration of M.G University

is my own work. The report has not been submitted for the award of any other degree

of this university or any university.

Place: Kollam

Date:

ACKNOWLEDGEMENT

First of all I wish to express my deep gratitude and thanks to God who helped us

in completing the organization study successfully.

I shall remain grateful to. Mr.:…………………………BSS IT MISSION

THYACDU for his amble guidance and encouragement for completing the

organization study. I am also extremely grateful to faculty member for their valuable

suggestions and advice regarding this work. I also express my profound gratitude to

project guide ……………….,Sr. Manager, HRM for his valuable guidance and timely

advice and well-wishers for Encouragement given to us during the course of the project.

It is my pleasure to express a deep sense of grateful to ………………………….,

Sr. Manager, Safety & Environment Department & MIS without his untiring

efforts and tremendous background information this work would not have materialized.

I express my sincere

Thanks to all the staff of UEI LTD for their co-operation during my study in the

company. Last but not least we thank my parents and for all their moral support and

help, they Had given to me.

CONTENTS

Introduction

Industry Profile

Company Profile

Product Profile

Customer Profile

Departmentalization

Human Resource department

Finance department

Production department

Planning department

Commercial department

Purchase department

Marketing department

Quality Control department

Research and Development department

Store department

Safety department

SWOT Analysis

Findings

Suggestions & Recommendations

Conclusion

Bibliography

INTRODUCTION

Organ iza t ion s tudy dea l s w i th c r i t i ca l eva lua t ion and ana l ys i s

o f a l l t he a spec t s o f

p a r t i c u l a r f i r m . I t g i v e s a c l e a r i d e a a b o u t t h e f u n c t i o n s a n d

p r a c t i c e o f v a r i o u s department heads and operational efficiency of the

department as a whole. This particular study gives a clear idea about the

functions, practices and the delegation of authority of United Electrical

Industries Ltd, Kollam. With this, study gives an overview about the practical

situations, which a company is functioning According to Allen Kelly an “organization

is the process of identifying and grouping

of work to be per fo rmed def in ing and de l ega t io n of au thor i t i e s and

r e spons ib i l i t y ande s t a b l i s h i n g t h e r e l a t i o n s h i p o f p e o p l e e f f i c

i e n t l y t o w a r d s t h e a c h i e v e m e n t o f organizational goals”. So it is

very much important to study the organization structure. The organization study

will help us to reveal the how things are coordinated in real time situations. The

personnel function is really all about motivation. It is agreed that unless

i nd iv idua l s a re mot iva ted to per f or m ef fec t ive ly, the y ma y

no t ach ieve the l eve l o f performance that is desired to them. Managerial

people are always facing the problems motivating

their subordinates to release their potential more effectively

and thereby permit the desired goals of the organization and the needs of

employees to be achieved. The purpose of motivation is to create conditions which

people are willing to work with zeal, initiative, interest and enthusiasm so that the goals

of an organization are achieved effectively. L eade r sh ip i s means of d i r ec t ing .

I t i s the ab i l i t y t o inf lue nce a g roup towards the achievement of goals. It

is the human factor that helps a group identify where it is going and then motivate it

towards its goals. Without leadership, an organization would be only a confusion of the

people and machines. Training makes a very important contribution to the

development of the organization’s Human Resources and hence to the achievement

of its aims and objectives. To achieve its purpose, training needs to be

effectively managed so that the right people, in the format right time and at the

right costs.

OBJECTIVES OF THE STUDY

To get an organizational exposure.

To understand the organizational structure.

To understand the functioning of each and every department

To understand the actual functioning of the organization

To understand the basic of depart mentation

To study about the employee – employer relationship

To make an evaluation of the performance or the organization

To make a SWOT analysis

METHODOLOGY

The study was conducted using the method of interview and observation and also

made use of the primary and secondary data

Primary data Primary data is collected through observation or through direct communication

with reoidentsin one form or another or through personal interviews.

The formal and informal interviews with Managers and Department heads,

employee

Direct observation

Secondary data

Secondary data are those which have been collected by someone else and which

have already been passed through statistical process. The secondary data were collected

from.

Company records

Journals

Annual report.

Website

SCOPE OF THE STUDY

The study restricted to the functioning of, UEI LTD. The study gives a detailed

knowledge about the different functional areas like finance, marketing, operations and

their functions

The study covers the various aspects of UEI LTD the different functioning of

UEI LTD .The main topic include the following

Profile of the UEI LTD industry

Company profile

Product profile

Functioning of various departments

Findings, suggestions

SWOT analysis

LIMITATIONS OF THE STUDY

The study was limited, because the time period allotted was not sufficient to

conduct a thorough study on the functioning of the organization. The employee of the

various departments was not able to spend enough time in explaining the functions of

their department, as it affected their work schedule. Respondents were reluctant to

reveal complete details. This lack of knowledge of the respondents and the bias of them

has acted as a hindrance to the study.

INDUSTRY PROFILE

One of the main problems the industrial world faces now is the scarcity of

energy. The demand is more and supply is less. More research is done to find out

alternative source of energy. The researchers are still in its beginning phase. Till some

new alternative energy is found out, the dependence will be on existing forms.

Electricity being the important among them plays a major role in almost all industries.

Apart from industries, it is the basic form of energy for house hold purposes also.

Production of electricity has become more expensive which demands careful utilization

and accurate measurement.

The share of electricity consumption of large buildings in the commercial sector

is currently of the order 7 percent of country’s overall consumption and it is growing at

about 12 percent over the last few years. Annual energy consumption in commercial

buildings which is in excess of 200kwh with the standards is implemented. According

to Construction Industry Development Council (CIDC), residential and commercial

construction has been growing in excess of 10 percent per annum and that accounted

for nearly 41 million square meters last year.

With escalating power demand in South East Asia, most countries in the region

are demanding novel electricity meters. Moreover, as increasingly more electric utilities

meters at their consumers (both small power and large power consumers) site, sale for

both single phase and three phase meters are increasing. Hence, the electricity meters

market is witnessing stable growth. This is likely to further accelerate with the transition

of electro mechanical meters to electronic/digital meters in the future.

As the electricity metering and billing industry moves ever closer to full

automation and computerization, electronic meters that can communicate with each

other and with other electronic systems are expected to become an essential part of the

network. An Electromechanical meter merely measures demand and consumption of

energy and quite simple. “However, with the latest electronic meters one can implement

the tariff at which the utilities sell the electricity”, cites the analyst of this research

service. Therefore, power distribution electric utilities can sell electricity at a lesser

price when the demand is low and Kilowatt-hour (Kwh) pricing can be high when the

demand is high. Manufacturers must offer additional and more advanced technology

features to stand apart from competition.

The South East Asian electricity meters market is highly active, with several

public and private utilities, smaller municipalities and electronic co-operatives. There

is intense competition in the electricity meter markets attributed by the presence of

Chinese and other manufacturers and suppliers in South East Asia. One of the main

concerns that affect the local meters market is the presence of the many meter brands

from China. These are typically low priced and low quality meters, which utilities are

sometimes forced to opt for since such meters would meet their budget especially on

household meters segment. However companies that offer high quality meters are likely

to find greater demand with certain utilities in the market and may even increase their

profit margins due to the end-user confidence in their products, says the analyst. With

several software-based and multi-functional features such as automated remote

metering and multi-calibrations in demand, manufacturers will have to incorporate

more applications into their products and offer more than just the normal measurement

of energy flow for billing. The main players in the electricity measuring instrument

manufacturing in India are

HPL Socomet Pvt Ltd, New Delhi

Anchor Electricals Ltd, Daman

Naina Powers Pvt Ltd, Hyderabad

COMPANY PROFILE

United Electricals Industries Ltd, Kollam was incorporated in the year 1950 in

the private sector. It is the factory in India to manufacture Electricity House Service

Meters. It is located at 3 km South of Kollam. The company started its manufacturing

activity in technical collaboration with world renowned measuring instrument

manufacturers M/Sarong Meters Ltd, England. It is initially started with the assembly

of Single-Phase meters with imported components for sub-assemblies. The company

owes its origin to Shri. K.P.S. Nair, the chief Electrical Engineer of Travancore-Cochin

State and Shri. Abraham Pothen, an eminent industrialist. Major shares of the company

were taken over by the Kerala Government in 1957 and reconstituted as a Public Ltd

Company.

As usual with most industries, this company also had to face certain troubles like

inadequate working capital, labor unrest etc. The company gradually overcome this and

started establishing steady market for the product. In 1956 a plan of diversification was

initiated and manufacturing of Motor Control Gear was started with technical

collaboration from Mysore Electrical industries Ltd, Bangalore. In the same year,

production of Poly Phase Meters commenced which was developed by Research and

Development wing of the company. The company entered into a technical collaboration

with General Electricity of India Ltd, Calcutta for manufacturing of oil and air breaker

up to 22 KV rating.

The company manufactures electricity house energy service meters of both

electromechanical and static types; motor starters and contractors. At present the

company is mainly concentrating on the production of static type energy meters and

motor starters. The annual turnover of the organization is about Rs 16 crores and more

than 90 percent of the company’s turnover is from the sales of Energy meters to KSEB.

Its employee strength is 143.

The major shareholder is Government of Kerala and is holding 99 percent of the

total share value. The Board of Directors of the company comprises Government

nominees, usually from the Industries Department and General Manager of the

company and also from among other shareholders.

The company has been running in profit consistently since 1988 and maintains a

positive net worth and negligible debt equity ratio and there is no instance of production

loss due to the labor unrest for the past 30 years.

Strategic Intent

The Mission, Vision and Quality Policy of UEI Ltd are stated as follows:

Mission “

To become the number one supplier of electricity meters and to grab two

digits share in the transformer and water meters market in India by ensuring

customer satisfaction of its product and services and continuous improvement”.

Vision

“To become the pioneers through operational effectiveness and customer

satisfaction”.

Quality Policy

“UEI and its employees are committed to develop, manufacture and

marketing of House Service Energy Meters and Motor Control Gears ensuring

customer satisfaction of the products and services through continual

improvement of the effectiveness of its QMS achieved by setting and reviewing

quality objectives”.

Quality Objective

UEI shall establish quality objectives at relevant functional levels which

will bring continual improvement in the functions and thereby in the

organization. The quality objectives focus on strategic advantage to the

department as well as performance improvement. The quality objectives

established are realistic, quantifiable and shall set suitable action plans. Also the

management will assign responsibilities to the concerned managers for achieving

the objectives as targeted in the MPRM.

PRODUCT PROFILE

The main products of United Electrical Company Ltd. are;

1 . M e t e r s

2 . S t a r t e r s

3 . A B S w i t c h e s

4 . W a t e r M e t e r s

5. UPS

Meters

Different types of meters produced in this firm are:

i. Single Phase & Three Phase Electronic Energy Meters.

ii. Single Phase AC Watt-Hour Meter.

Product description

i. Single Phase & Three Phase Electronic Energy Meters:

Types of UEM statics meter is designed and manufactured to satisfy the highest

standard of accuracy and reliability of energy measurement in single phase and three

phase circuits. The meter is designed for tropical climate and fully complies with ISI

3779,(199) REC specification.

Meter casing is made of fiberglass reinforced high impact strength

polycarbonate. It is UV (Ultra Violet) stabilized for outdoor application. The meter is

broadly divided into base, top cover and terminal cover. The meter base consists of two

compartments, i.e., PCB compartment and terminal compartment. In PCB

compartment, bass terminal suitable up to 40A positioned securely. A synthetic rubber

gasket is used between the top cover and the base to ensure protection against moisture

and dust. The top cover is transparent to facilitate easy and clean reading of count and

display of other parameters

Product Features:

1. Conform to ISI3779 and CBIP technical report No. 88.

2. Flame retardant and high compact strength polycarbonate enclosure.

3. Computerized calibration.

4. One time life-time calibration, no Trim pots used.

5. Meter performs with low power loss.

6. Low-voltage operation, at 120 V AC.

7. Safety protection against high voltage.

8. Meter designed to suit the Indian environment and all the tamper features.

ii. Single phase AC Watt-hour meter:

Type K VI – M magnetic suspension bearing meters are designed and

manufactured to satisfy the highest standards of accuracy and reliability of energy

measurement in single phase AC circuits. These are designed for tropical climate and

fully complies withISI13010 (2002) and its latest amendments.

The metering elements are completely enclosed in a dust-proof mechanically

strong, tamper-proof steel/polycarbonate cabinet. The termination arrangement has

been provided in a sturdy Bakelite/polycarbonate terminal block. Superior quality

laminated core and copper wire coils are used as voltage and current elements. High

polished, hardened stainless steel pin is used as top bearing.

Starter

Different types of starters are:

1. Fully automatic auto transformer.

2. Manually operating starter.

NSD (Neo Star Delta) starter.

OSR (Oil Immersed) starter.

ATS (Auto Transformer) starter.

PRODUCT DESCRIPTION

NSD starter

These control gears are available in the range of 10 HP to 200 HP. Correct

sequence device incorporated in the unit ensures proper sequence of operation so that

the starter is first put into the star position. Manual tripping is provided on the side of

the starter.

Oil dash pot type overload relays are calibrated from full load to double full load

and are easily adjustable. Under voltage relays, open the circuit in case of abnormally

low voltage.

The contact tips are of electrolytic copper extrusion, silver-plated to prevent

corrosion and pitting. These are of self-aligning type and are easily replaceable. The

starter is with a sheet metal case and facilities are provided to fix pedestal type ammeter.

Up to 20 HP, the price is Rs. 4650, which is the lowest limit and the price up to

150 HP NSD is Rs.15, 625.

Oil Immerse Auto Transformer Starter, Type “ATS”

These starters are designed to provide control for AC Squirrel Cage introduction

Motors up to 200 HP where it is found necessary to minimize the starting the currents

and attain higher starting torque. These starters embody an auto-transformer and reduce

the current taken by the motor while starting.

The starter unit is separate from the transformer and this eliminates carbonized

oil from the starter entering the auto-transformer oil. Tapping is provided for 40%, 60%

and 80%of the voltage to be supplied to the motor while starting.

These starters are of floor mounting type and facilities are provided for mounting

a pedestal type ammeter.

For ATS up to 15 HP, the price is 11,125 and up to 150 HP, it ranges till Rs

43,700.

Oil Immersed Slip-ring motor starter type 1 & 2 “OSR”

These starters are available in the range of 10 HP to 150 HP. They have electrical

interlock between the starter and rotor circuits, so that it is not possible to start the motor

unless all the rotor resistances are in circuits. The starter is fool-proof and the motor can

only be starter from the full position. Rotor resistances are of high-grade resistance

wires, wound on ceramic tubes.

Oil dashpot type relays control the overload; no volt releases and trips the starter

in case of low voltage or power failure.

The contacts are of electrolytic copper extrusions of ample size and are silver-

plated. These are of self-aligning type and are replaceable.

Type II OSR starters above 60 Hp will be provided with oil circuit

breakers of suitable range for starter control.

Water Meter:

Features:

Water meters have both pointer and kilometric reading counters and are duly

sealed against tampering. They conform to IS specification No. IS: 779-1994 Class B

(latest amendment) equivalent to international standard ISO-4064.

The hydrostatically tested brass body is machined to a very high degree of

accuracy.

Both nuts and nipples are made in brass

Internal components are made of high quality, self-lubricating, wear resistant and

anti-corrosive engineering plastics. The turbine revolves & floats around frictionless

stainless steel pivot on a synthetic sapphire bearing, ensuring long and accurate working

life.

Meters are designed to withstand hydraulic pressure of 20kg/cm2, specified

temperature and perform accurately over its entire range. 100% of the meters are tested

and calibrated as per standards

Less than 0.025MPA and 0.10MPA at nominal and maximum flow rates

respectively allowing water to reach upper floors.

UPS:

Features:

When input main supply is between 165 to 270V AC. It is stabilized through

built in AVR and output voltage regulated to 230V

When input main voltage ranges beyond 165 to 270 V (Brownout) or if there is

power failure (Blackout). In this condition the inverter battery comes into action and

supplies power through output socket. Changeover time is less than8ms, so supply to

computer remains virtually uninterrupted.

Battery - Backup time: 20min.40minm-

Maximum charging voltage: 13.8V -27.6V

Protection - Short circuit: Electronic Shutdown-

Low battery & Overload: Buzzer sound

Air Break Switches:

Features:

11KV 200/400 Amps Triple Pole Gang operated Air Break Isolator suitable

for Horizontal Mounting Conforming to IS 9920/1981, 9921/1985

and2633/1964.

Connectors are suitable for Rabbit / Raccoon.

All Ferrous parts are hot dip galvanized.

The contact ends are tin coated.

The fixed contact elements are made of excruded electrolytic grade copper

flat with flexible ends.

The leakage current passes to earth and not between terminals of the poll or

between polls.

The operating mechanism is suitable for normal operation by one manwithout

undue effort.

Switch is permitted to pad locking in both open and close position.

ORGANIZTIONAL

CHART

DEPARTMENTS

Human Resource department

Finance department

Production department

Planning department

Commercial department

Purchase department

Marketing department

Quality Control department

Research and Development department

Store department

Safety department

HUMAN RESOURCE DEPARTMENT

Human Resource Department is concerned with the people’s dimension in the

organization. Here in UEI, Personnel officer is the head of Human Resource

Department Under him there is the Personnel Office, Time Office, and an Establishment

Section.

Personnel Office

The Personnel Office deals with recruitment. Wage administration, promotion

and industrial relations, disciplinary actions etc. The employees are appointed through

Pecan employment exchanges. The additional employees required are taken as

apprentice or on contract basis. Selected persons could get 6 months training efficiency

in concerned on the supreme quality while selecting managerial staffs. Presently there

are145 permanent employees including the managers and engineers. Out of which

131employees are presently working and the rest 14 are on deputation and on long

leave. The temporary posts consist of more than 100 apprentices and contract based

workers. Contract based workers consist of former employees who took VRS from the

company and external persons who are expert in this field. The peoples recruited could

get training and also various seminars and classes are conducted.

Functions

To recruit right kind of persons for the right job at the right time.

To arrange for training programmers.

To evaluate performance of the employees.

To the handle the grievances of the employees.

To provide welfare facilities to the employees.

Provide and maintain safety measures.

Formulating policies

Statutory Labor Welfare Facilities provided (Personnel Office) in UEI

Canteen Facility

The Company provided a canteen for its members. Here foods are provided at a

rate of Rs 8 per day for permanent employees. Working time of canteen is 8 hours.

Rest Rooms & Lunch Rooms

Adequate suitable rest rooms and lunch rooms (with provisions for drinking

water) where workers can eat their meals brought by them are provided

Facilities for Sitting

Company offers very good sitting facilities for employees in their working spot

Medical Facility

The company arranges medical checkups for all employees once in a year. Health

data cards are then issued to all the employees. The medical facilities are provided to

employees as well as his/her family members.

Risk Allowance

When an employee meets with an accident, during employment for the

disablement compensation is paid as per the rules of the Workmen Compensation Act.

In addition to the UEI allows an excreta payment of loss of wages i.e., 50% of the (basis

DA) due to such accident.

Drinking Water Facility

An effective arrangement of drinking water for the workers in each section or

department is available. Also arrangements are made for cold drinking water.

Recreational Facility

Recreational club is organized in the company premises and Rs 10/- per month

are revised from each employees.

A well functioned time keeping system is used by UEI Ltd for proper time

keeping. For this purpose an electronic punching system is maintained by the Time

Office.

Statutory Labor Welfare Facilities Provided (Time Office) in UEI

Working Hour

a) First Shift6.30 am to 2.30 pm

b) Second shift2.30 pm to 10.30 pm

c) Third Shift10.30 pm to 6.30 am

d) General Shift8.30 am to 5 pm

Overtime Allowance

Overtime will be paid at double the normal wages. (Basic + DA) to all the

eligible staff and workers for those who are engaged in overtime

Leave Facilities

a)Casual Leave-15 days in a year b)Earned Leave-30 days in a year c)Medical

Leave-7 days

Conveyance Allowance

Officers who have put in a minimum of 15 days attendance in a month will be

eligible for getting an conveyance allowance amount of Rs 400/-

First aid Appliances

First aid boxes or cupboards equipped with the prescribed contents is provided

and maintained in UEI. This is readily accessible during all working hours.

Establishment Section

All the wages, salary, administration and labor welfare facilities are controlled

by establishment section in UEI.

Statutory Labor Welfare Facilities Provided (Establishment Section) in UEI

Wages and Salaries

To provide wages and salaries to the employees

Gratuity

The payment of gratuity act 1972 has been amended by the payment of gratuity

(amendment) act 1987. This came into force from 01-10-1987. Maximum salary taken

will be Rs 3500 for gratuity calculation. In the amendment act of 1987, the maximum

amount of gratuity payable to the employees will be Rs 3.5 lakhs. It is given for good

faithful service and efficiently rendered to whole time employees of the company.

E.S.I The employee of the UEI covered by the ESI Act and contribution is deducted

from the employee’s salary since 01-11-1992. Employee’s whose salary does not

exceedRs10000/- per month are covered under this act. When employees are registered

with ESI, they are entitled to get the following benefits from ESI:-

Sickness Benefit

7 days full pay or 14 days half pay sick leave can be availed by the employees at

any time. If more than 30 days leave is required, medical certificate from an authorized

medical attendant should be produced.

Disablement Benefit

An injured person is given free medical treatment and all the expenses incurred

by him. The total expense in connection with the treatment will be reimbursed.

Dependent Benefit

Legal heirs of the employee get the dependent benefit after his death. Main

dependent are job and compensation.

Maternity Benefit

Women employees shall be allowed maternity leave with full pay for 90 days

after the date of confinement. In addition, one month leave with wages is also allowed

to the employee who suffers diseases arising out of delivery.

Funeral Benefit

For the funeral of employees, the funeral benefit provided is Rs 1000/-

Provident Fund

According to employees Provident Fund Act 1952, the employees of the

company are entitled to contribute a certain percentage of salary or wages to this fund.

The rules followed in UEI are known as “Employees Provident- Fund Rules”. The fund

shall deem to have been established on and from 16th

February 1956. A worker is eligible to get Piffle he had completed continuous

six months of regular service or 120 days during the period of 12 months. Under this

scheme, repayable loans are available to employees in liberal terms. As the scheme is

recognized, employees get benefit in income tax also.

Bonus

Bonus is paid in accordance with the guidelines issued by the government from

time to time. An employee whose salary is less than Rs 2500/- per month is eligible to

get bonus. 8.33% of the total salary is the minimum bonus to be paid.

House Rent Allowance

House rent allowances are allowed at the following rates.

A) Salary less than Rs 2500/- is eligible to get HRA = RS 145/-

B) Salary less than Rs 3000/- is eligible to get HRA = RS 165/-

C) Salary above Rs 3000/- is eligible to get HRA = RS 185/-Uniform Allowance

Uniform allowance

Provided to workers is Rs 525/-, once in 2 years.

Footwear Allowance

Footwear allowance is provided to the workers in the spot welding shop, paint

shop, mechanical maintenance shop etc. is Rs 425/- in every 2 years

FINANCE DEPARTMENT

Finance refers to money or funds available to a firm. A business needs at every

step to start a business, to operate it and to expand or modernize its operations. Finance

is required to bring a business into existence, to keep it alive and to see it growing. The

management of finance is essential for the success of the business. Finance manager is

the head of the finance department. He looks after the budget, finance posting and audits

of accounts. The senior officer accounts takes charge to look into the day today affairs

of the financial of the company. The senior officer establishment deals with calculating

employee’s wages provide provident fund, ESI etc. The cost section prepares cost sheet

and evaluate job card. There is an internal audit section that deals with verification of

accounts.

The Uni t ed E lec t r i ca l Indus t r i e s L td has an in i t ia l cap i t a l

amoun t to 4 c ro res . I t s products are sold to its main customer KSEB. It also has

other domestic customers.

TAX:

UEI Ltd has to pay the following taxes:-

•Income tax.

•Sales tax.

•Excise duty.

•Educational cess.

The sales tax charged per meter in Kerala is at the rate of 12.5%, whereas, if sold

to other states outside Kerala, the rate is only 4% per meter (i.e., Central Sales tax).

Educational cess is 2% on the excise duty. Presently, the excise duty is 16% on one

meter and the educational cess 2% of the 16%.

Job Card:

It is used to calculate the quality of products individual production time. The

important registers maintained by the finance are given below:

•Purpose Journal.

•Sales Journal.

•Payroll.

Sections of Finance Departments:

The various sections under finance department are:

Book and Budget.

Sales

Priced Stores Ledger.

Costing.

Establishment.

Book and Budgets:

Collection of accounts from different sections.

Preparation of trial balance and final accounts.

Coordination with auditors.

Helps statutory auditor.

Sales:

Invoice generation.

Billing

Collection

Debtor’s ledger.

Price Store Ledger:

This section is responsible for maintaining accounts for the stores in monitory

items.

Costing:

Each product is having a separate section. It sets the cost of that which issued by

commercial group to add profit margin to set the price.

Establishment:

This section is responsible for cash disbursements and payment. It handles all

the payment said to the employees.

Benefits:

Medical reimbursement

Provident Fund

Incentives

Loans and advances etc.

Bills payable:

This section handles the payment to be made to the suppliers once the SRV

(Store Receipt Vouchers), PO (Purchase order) and invoice are received, cross

verification of the PO terms, quality and quantity assurance with the SRV and invoice.

Once all the claims are found satisfactory, the payment is issued as per the terms.

Other Important Functions

Payment to establishment

Wages

Salary

Payment to suppliers

Indigenous Purchase

Important Purchase (Purchase, Bills)

Terms of payment for purchase are

Letter of credit (L/C)

Advance (DD)

Cash and delivery (COD)

Site Draft (SD) (If suppliers are not familiar)

Service Bills

This section maintain bills for payment of

Factory service

Maintance (Civil and mechanical)

Internal Audit

The main function of internal audit are

Fault recognition

Suggestion for improvement

Assisting working level people

Internal audit conducts site audit, once in a year.

PRODUCTION DEPARTMENT

Structure of Production Department

In every organization, production department carries the main function i.e.,

production. Some companies produce various products and some a single product. UEI

Ltd is a company, which produces Electric Meters and Starters. Before production of

electronic meters the company was manufacturing mechanical meters. For this they

have a full-fledged manufacturing unit. Due to sudden change in customer need for

mechanical meter to electric meter, it couldn’t develop or install machines for this

purpose. As a result now it imports various parts of the meter from different places and

assembles it manually. Only some components such as connectors, seal wires for the

meters are now manufactured. As a part of its diversification program, UEI planned the

production of Water meters and AB Switches

Objectives

•To achieve monthly production target as per customer requirement

•To improve quality by reducing process rejection below 3%

•Increase productivity by effective utilization of resources

•Maintain production and discipline in the section

•Coordination of workers and shop floor activities

•Share information

In UEI, there are two well-established production units:

Production of meter components and assembling

Production of Starters

Meter Production Unit

The scope of this department is to assemble & test Single Phase and Three Phase

meters. SMW has the overall responsibility of this department the responsibilities of Se

are as follows

Authorization of material indent, stationary indent.

Authorization of work tally

To keep up production schedule

Material follow up

Maintaining records of relevant Indian standards specifications of BIS

and inspection scheme

Reallocation of work

All standard meters shall be sent once in a year for calibration with an

outside approved agency.

Assembly Procedure

In this unit some components are required for meter assembling. It has

Press shop

T&D shop

Lathe Room

Platting shop

Tool room

Procedures of assembly units are as follows:

Materials are collected as per indent issued by production control. Assembled

PCB is inspected visually for all components and energized for 24 hours on the rack.

Terminal block is fixed on the base. Earth sticker is affixed on the base. The two CT

jumps are wired through the CT and then fixed on the terminal block in the base.

Voltage lead from the PCB is connected to terminal block. The values will be selected

by trial and error method by testing one batch of meters. For traceability purpose ‘x’

marks have to be given in PCB. Counter leads are soldered on the Band counter is fixed

to the bracket. The PCB assembly is then fixed on the base pillar. The assembled meters

are then tested for HV and tested for LED display in the testing equipment provided. In

case of any rejection, sticker giving the defect is affixed on reject meters and returned

for troubleshooting.

Starter Production Unit

The scope of this department is to assemble, test, finish, cover, and store the

motor starters of different IIP rating.

Procedure

UEI produces two types of starters. They are as follows:

NSD starters

ATS starters

OSR IPI

FATS

Assembly procedure of NSD Starters

The collection of materials should be as per regular indents issued by production

control- CH. The finger contact assembly is done as per chart by reviewing appropriate

components. Using the appropriate number of different kinds of carrier assembly and

other components in the board carries out board assembly as per the chart. The over

coils are wound to suite the different HP by utilizing the chart specifying gauge number

of turns and lead length. The main assembly is done by fixing the N/V release assembly.

Assembly Procedure of ATS Starters

The finished painted frame is selected depending upon Horse Power. The drain plugs

fitted. Transformer of appropriate Horse Power inserted and fitted into frame. All leads

are terminated to the Terminal Board after trimming and soldering. The tested and

painted unit of appropriate Horse Power is bolted to the frame. Operations of the ATS

starter are checked. The voltage at each tape is verified. The tripping of starter is verified

with U/V release only.

Assembly Procedure of OSR Starters (1&2)

The magnet assembly and setting is done on the assembled board irrespective of

Horse Power. The Rotor setting is done on the magnet set OSR board and ensured that

the protection of the handle is properly transferred to the moments of rotor contact over

the fixed contacts. The rotor set board is assembled into the box overload coils in sets

are introduced as per Horse Power. Connections are done as per the wiring diagram.

The operations of the magnets and connections are also rectified in testing.

Assembly Procedures of FATS

The silent constructional feature of this starter is that it is manufactured on a

motor control panel. Manufactured out of LOSWG steel sheet and supported on the

transformer tanks. The transformer tank is leak proof with oil drain using air drying

enamel paint. The auto transformer is oil cooled or air cooled and will be suitable for

three starters per hour equally spread and starting time not exceeding 30 second.

PLANNING DEPARTMENT

Structure of Planning Department

The objective of this department is to achieve monthly target as per production program

issued from marketing department. SMW has the overall responsibility of this

department. He is responsible to the following:

•Ensuring targeted production.

•Authorization of annual/monthly production plan based on budget. The

responsibilities of SEW are:

•Preparation of annual/monthly production plan.

•Planning, scheduling and dispatching of job cards.

•Identifying the gap in the implementation process.

•Responsibilities of other functionaries involved are given against individual

activities.

The scope of this department is:

•Planning in respect of components relating to the production of products.

•Testing the products

•Finishing and packing the products

•Scheduling of operations in respect of manufacture of components.

•Assembly of part and finished products.

COMMERCIAL DEPARTMENT

Structure of Commercial Department

Overall responsibility for marketing policy rests with GM. Coordination commercial function including marketing. Commercial Department include sales department also.

Procedures

The company markets its products in 3 ways. Firstly, responding to tenders and quotations as per customer requirement and specification. SMM shall consolidate the requirements of the product, taking into consideration the customer requirements, stated or unstated, statutory and regulatory requirements or any other additional requirements determined by the company, if any, including requirement. He shall prepare note incorporation the above requirements and submit the same to the Apex Management for review and approval. Secondly, through approved dealers or distributors. Order for UEI standard products are normally handled through dealers. Changes occur in the case of specifications additional features or standard products.

Thirdly, it’s through counter sales. When a customer approaches directly to purchase the product of the company, he has to fill up the order format and if his requirement is in line with the company specification, company registers the order and sales is affected.

The function of this department also includes handling, storage, packaging, preservation and delivery of finished products.

Major Competitors of Meter

HPL Socomec Pvt Ltd New Delhi

Anchots Electricals Ltd Damon

Naia Powers Pvt Ltd Hyderabad

FCE Industries Hyde

TTL Ltd Noida

Avener Power Industries Hyderabad

Holy Meters(India) Pvt Ltd Hyderabad

Major Competitors of Starter

DB Traders Calcutta

Bentex Calcutta

L & T Mumbai

Crompton Greaves Mumbai

Jyothi Electricals Calcutta

Adwani Orlicon Mumbai

Materials and Planning control (MPC)

This department plays a strategic role in materials management. MPC

is the prime agency responsible for the availability of any material, required

for production and hence constantly keep track of material status. It is the department

which receives the material is made available to the manufacturing section. As

this department has the major responsibility of the stock in store and for allocation

and coordination with the purchase department procuring right material.

PURCHASE DEPARTMENT

Structure of Purchase Department

This department deals with the purchase of raw materials from various sources.

In Elite, raw materials are purchased through inviting tenders from suppliers 100% of

raw materials are purchased from outside suppliers. Production department gives order

to the purchase department to purchase raw materials. The main raw materials are

aluminum sheets, aluminum road, steel sheet, steel parts, copper sheets and copper

parts.

Purchase Policy: UEI Ltd has a purchase policy to purchase raw materials in right quantity and

quality aright time, at right place from a right source. The source of materials is selected

by checking the samples collected from different suppliers. Acceptance of sample can

be done as per the recommendations from the quality assurance department. If the

samples are qualified, the criteria the suppliers can be included in the list of qualified

suppliers. Tenders should be sent to qualified suppliers only. They only have the ability

to provide bulk of raw materials of the company. Raw materials required for the

company as follows,

Raw materials.

Components.

Consumables.

Tools.

Stationeries.

Capital goods.

Sub assemblies.

Services.

Spare parts.

The responsibility of purchasing material rests on the SO purchase. He is

responsible for procurement, components and raw materials.

Purchase procedures:

•All the purchase shall be made by purchase department.

•Bill of materials shall be given by the production department.

•Material intends in forward to purchase department against each projects.

Other items except capital goods required by various departments are intimated

to store who prepares purchase intend and forward the same to giving full specification,

samples of necessary requirement of capital goods is identified in various departments

and set to purchase department often getting approval from the competent authority.

Some of the major suppliers are:

•Indian Technological Products Private Limited.

•Delhi Electronic Products Limited, Chennai.

•Sermet electronics, Pune.

• NSP, Bangalore.

•Konark Industries, Bangalore.

•Urvi electronics, Ahmadabad.

MARKETING DEPARTMENT

Structure of Marketing Department

The scope of this department is to cover all the products of the company sold

directly to customers against order or through approved dealers/distributors appointed

by the company. Overall responsibility for marketing policies rests with GM,

coordination of commercial function including marketing. This function rests with

SMM.

Duties of SO-marketing:

Now the UEI produce motor starter and meters. The responsibility of marketing

of motor starters and other products rest with SO-marketing. The responsibility of the

SO-marketing is to maintain and promote dealers, preparation and providing production

programmer to workers, arranging dispatches as per schedule, payment follow up,

customer coordination scrap sales and other assignments given by SOM.

Duties of SO-sales

The responsibility of marketing of meters and contractors rests with the section

officer-sales. The responsibility of the section officer-sales is to assist SMM in

achievement of departmental objectives and record keeping, tendering and other

assignments given by him.

The other duties of section officer-sales are as follows:

•Preparation and providing production program to works.

•Arranging dispatches a per schedule.

•Payments follow up.

Customer coordination.

•Compliance of excise formalities.

•Stock maintenance.

•Arrange packing.

•Invoicing.

•Payment collection and filing excise return in respect of meters and contractors.

•Payments follow up in respect of starters, scrap and other products.

Marketing Procedures:

This department also does marketing of products. In three ways, the department

does its function. Firstly, responding to tenders and quotations as per the specification

and requirements. Secondly, at the rate contact with the KSEB, with the support of

Kerala State Govt. thirdly, by counter sales. The company has distributors and dealers

in Chennai, Mumbai, UP, etc. Dealers and distributors do the advertisement jointly.

Indian Electrical & Electronic Manufacture Association publication magazine and other

technical magazine are the main source of advertisements.

Major customer:

KSEB:

KSEB already requires purchasing single phase energy meters from the

organization. Hence, sufficient demand will be increasing during succeeding years.

Moreover, the industry makes enquiries from Electricity Board of other states also.

Major suppliers of Meter:

•Kerala State Electricity Board.

• Northern Power Distribution Company Ltd, Andra Pradesh.

•Eastern Power Distribution Company Ltd, Andra Pradesh.

•Southern Power Distribution Company Ltd, Andra Pradesh.

•Central Power Distribution Company Ltd, Andra Pradesh.

UEI produced starters mainly for water authority and other sectors related to

irrigation facilities.

Major suppliers of Starter:

The major suppliers of starter are Kerala Water Authority, Mills, and

IrrigationDepartment, etc.

Marketability of UEI Product:

Single Phase AC Watt-Hour Meter:

Watt-hour meters are required by KSEB. The present annual requirement of

single- phase watt-hour meters is assessed as 12 lakhs nos, but in future, it has low

demand due to the advancement of technology. In addition to KSEB, UEI distributes

meters to other states also.

Electronic Energy Meters:

KSEB already purchases required single-phase energy meters from the

organization. The presently used Electronic Energy Meters will be placed by KSEB.

The present annual requirement of Electronic Energy Meters is assessed as 15 lakhs

nos. hence; there will be sufficient demand during succeeding years. Moreover, the

industry makes enquires from Electricity Boards of other states also.

Fully automatic auto transformer starter:

Fully Kerala Water Authority requires Automatic Auto Transformer Starters. In

addition to the KWA, starters are required for irrigation department, mills, etc. hence,

presently; there will be sufficient demand for starters. The present annual requirements

of starters are assessed to be 15 lakhs nos. it is a successful unit in this organization.

AB Switches:

AB switches are required by KSEB. The present annual requirements of AB

Switches by KESB are assessed as 15 lakhs nos and the demand is expected to be

increasing during the succeeding years. Hence, there is in no problem in selling any

number of ABS witches to KSEB.

Transformer production and repairing:

Repair of distribution transformer:

The high rate of failure of Distribution Transformer is SKEB; power system

may perhaps be described as one of the weakness of distribution transformers

worth Rs 10crores fail in power system. The average period before a new

distribution transformer comes back to repair shed is estimated to be medical

record 3 to 4 years. Even conservative estimate puts the failure rate at 20%

compared to 1% to 2% compared to 1%to 2% in other countries.

Manufacture of distribution transformer:

In the XI th plan period, the power system may perhaps be described as one of

the weakness of distribution system management in present times. In every year,

power system in Kerala, the additional requirement of distribution transformer

will be of hematocrit order of 500 MVA per year, which will amount to an

addition of 2000distribution transformers per year.

QUALITY CONTROL DEPARTMENT

Structure of quality control department

This department is concerned with checking the quality of products made in the

company. At each and every stage of production, the quality of the product is checked.

Before it becomes the final product, it is cross checked.

Quality Policy:

UEI and its employees are committed to develop, manufacture and market house

service energy meters and motor control gears, ensuring customer satisfaction of its

products and services through continual improvement of the effectiveness of its OMS

achieved by setting and reviewing objectives.

Quality Objectives:

Top management of UEI establishes implements and communicates operational

measureable quality objectives at all relevant functional levels. The achievement of the

same is measured monthly through MPRM.

Quality Management Principles:

UEI has framed its quality policy and manages its quality policy manage its

quality system following the eight management principles of ISO: 9000:2000, listed

below.

1) Customer Focus:

UEI meets customer requirements and strives continuously to meet customer

expectation by determining and reviewing customer requirements and measuring

customer satisfaction.

2) Leadership:

Top management of UEI establishes and provides leadership and unity of purpose and

direction through management review meetings and provision of resources.

3) Involvement of People:

UEI believes that involvement of all employees is essential for the better functioning of

the organization. This is achieved by planned training as given in the guidelines for

training.

4) Process Approach:

The departmental guidelines of major functions follow a process approach and include

PDCA cycle, which provides proper direction for achieving results when resources are

managed as a process. It also helps to provide direction in taking planned corrective

actions.

5) Continual Improvement:

Continual improvement of QMS is achieved through measurement of quality objectives

achieved, measurement of customer satisfaction.

6) Factual Approach in Decision Making:

UEI takes effective decisions based on results of analysis of data. This is achieved

through the interactions in the management meeting on the performance of individual

departments.

7) Mutually Beneficial Supplier Relationship:

UEI tries to maintain beneficial and a mutual relationship with supplier.

Quality Assurance

The SE Quality Assurance is in charge of quality checking of the raw material samples.

The quality assurance department also checks quality of incoming raw materials and

the products in process. Inspections of finished goods are done by AE inspection. All

meter products in the company are handed over to sales department. The sales returned

meters are checked and corrected here’s a commitment toward Total Quality

Management in line with CII/EFQM guidelines, annual improvement action plans are

being implemented involving techniques like

Benchmarking.

Business Process Re-Engineering.

Six sigma.

Kaizen

These are resulting in cycle time reduction for further improvements in delivery and

technological process up-gradation, leading to improvement in quality profit to products

and enhanced customer focus on a continuous basis.

To fulfill its role as a corporate citizen towards protection and conservation of

the environment and ensuring that its products and systems also meet such

requirements, UEI has finalized a Corporate Environment management Policy for ISO

14002 Certification.

For ISO 9001 certification, the International Audit is done once in six month by

the UEI personnel independent of their functions and External audit is done by Bureau

Verities Quality International

Management Responsibilities Regarding Quality

Management must define and document its policy objectives and

commitment to quality.

Ensure that it is understood and implement at all levels.

Define responsibilities and authorities.

Identify verification and assign to competent personnel with adequate

resources.

Appoint management representatives.

Quality System Standards

ISO - International Organization for Standardization’s

Series of Standards. ISO 9000:

ISO 90001:2000.

ISO 90001:

Covers management responsibility, contact review, control of design, purchase,

testing storage, etc.

All units of UEI are ISO: 9001 certified. Certification Agency BVQ1 (by Bureau

VERITAS Quality International).

International audit once in 6 months

ISO: 9000-2000 Version – Brief Overview:

Revised standard is compatible with principles of ISO 14000 andTQM. It centers on results

achieved through P-D-C-A (Plan, Do, Check,Act) and processed approach.

Focus on business needs, continue improvement throughmeasurable performance parameters

leading to customer satisfaction.

Mandatory documentation requirements simplified required in 6 of the following areas:

1) Documentation control.

2) Quality records.

3) Internal audit.

4) Control of non-conforming products.

5) Corrective action.

6) Preventive action.

ISO 14000 (environment management system)

1) Converts Statutory, Regulatory Acts (pollution, chemical treatment, discharge etc.)

2) Energy consideration, resource utilization.

Quality issues faced by UEI:

1. Performance/Function.

Input to output performance.

2. Dimensional.

Mounting.

Fitting.

Connections.

Layout.

Foundation etc.

3. Completeness.

Incomplete suppliers.

Incomplete finish.

Incomplete spares.

Incomplete tools.

Incomplete documents (drawings, test reports/certificate).

Inadequacy (technical information)

Not clear/legible

4. Quality documentation.

Inadequacy (technical information)

Not clear/legible.

5. Delivery.

Not in sequence as required by site/customer.

6. Others.

Finish.

Alignment.

Appearances.

Ease of handling/maintains.

Ergonomics

7. Response time, behavior and attitude of UEI personnel towards customers.

TQM Model: The Ten Essential Steps:

Management readiness.

Customer –Supplier partnership.

Environment scanning.

Existing system.

Strategic planning

TQM training.

Disciplined system implementation.

Process enhancement.

Performance evaluation.

Continuous improvement.

RESEARCH AND DEVELOPMENT DEPARTMENT

Structure of Research and Development Department

Purpose of R&D Department

The scope of this department is the design and design modification of the

following products manufacture in the company:

a. High quality single phase AC Watt-hour meter.

b. Oil immersed AC motor starters.

c. Electronic energy meters.

d. Fully automatic auto transformer starter.

e. UPS for computers.

f. Static auto phase meters.

g. Water meter.

h. AB switches.

i. Any other new products.

Responsibilities and authorities of R&D department:

The apex management team holds the responsibility for the final approval of the

technical specification of the product, which is to be taken up for design and

development.

SMW holds responsibility to convene the core committee for reviewing the

design at various stages. He is also authorized to approve the various design outputs

such as bill of materials, drawings, flow charts of the project, approving brand etc.

SMR & D holds the responsibility of preparing the product flow chart, bill of

materials, design drawings, wiring diagrams, etc.

The R&D department has developed:

Poly Phase meter.

Air Break Star Delta Starters.

Electronic single phase meter.

Fully Automatic Auto Transfer Starter.

STORE DEPARTMENT

Structure of Store Department

SMW is the overall charge of stores. Store assistants have the individual

responsibility relating to all operations of the respective sub-stores and to keep the

records properly. The duty of assistants is to count the quantity of goods. There are also

trainees.

Functions of Store Department

Receiving material/accounting.

Issue of materials.

Items of repair/rectification/calibration/refilling sub assembly/receipt of item for

outside issue.

Inventory management.

Procedure:

For making the function of store department more effective, the store is divided

into different sub-stores, namely:

General store.

Raw material store.

Electronic store.

Starter store.

Tool store.

Stationary store. The main objective of store department is the materials to be stored

in proper places with proper accounting. Storage is done under preserved condition

whenever necessary. Identify items, which deteriorate quality from past experience.

STORE DEPARTMENT

Structure of Safety Department

Every organization must have a safety department for the safety of workers.

Though the frequency rate of accidents is comparatively low, the management is keen

to take interest to reduce the accidents as far as possible by engineering methods and

personnel equipment’s at inevitable stages.

Safety precautions at UEI:

For making the functions of the safety department, UEI takes the following steps:

Safety committee.

Safety steward committee.

Safety training for executive supervisor and artisans.

Accidents investigation reporting system.

Issue of safety equipment.

Objectives of the Safety Committee:

Objectives of the safety committee are as follows:

Control of accidental hazards.

Promote safety consciousness among employees.

Communicate to the top management regarding safety aspects. Safety steward

will entrusted with the responsibilities of continuous watchfulness. Persuasion and

correction of fellow employees to enable safe methods of work being is adopted. In

addition to the above, award of rolling shield for safety and cleanliness was introduced

during the year 1983 in this unit. The rolling shield will be awarded to sections that

maintain goods, safety conditions of working and maintain cleanline

SWOT ANALYSIS

SWOT Analysis of a company reflects the effectiveness of the functions of the

company in each and every department. Brainstorming technique was adopted to find

the SWOT. It is a group creativity technique designed to generate a large number of

ideas from a group of employees. Suggestions are evaluated and the analysis is made.

STRENGTH:

Quality of Products: The products of UEI possess high quality. It is an ISO 9001:2000

certified company. The company offers 15 years warranty for its products. Before

getting approval. The company products pass through different types of tests.

Customer Focus: The Apex Management Team of UEI shall determine, understand

and try to satisfy the needs and expectations of customer with the aim of enhancing

customer satisfaction. The Marketing Department has the primary responsibility and

Quality control has the secondary responsibility and all other departments have the

responsibility for commitments for ensuring customer satisfaction.

Involvement of workers is high: UEI believes that involvement of all employees is

essential for the better functioning of the organization. This is achieved by planned

training as given in the guidelines for training. Top management of UEI establishes and

provides leadership and unity of purpose and direction through Management Review

Meetings, Monthly Performance Review Meetings and provision of resources.

Process Approach: The departmental guidelines of major functions follow a process

approach and include (PDCA- Plan, Do, Check, Act) cycle, which provides proper

direction in taking planned corrective actions.

Continual Improvement: Continual Improvement of Quality Management Systems is

achieved through measurement of quality objectives achieved, measurement of

customer satisfaction, resolution of departmental non-conformances, implementation of

corrective and preventive actions and internal audits. These are reviewed in the

management review meetings.

Mutually beneficial supplier relationship: UEI tries to maintain beneficial

relationship with suppliers and thereby enhance ability of both to create value. The

organization continually measures the performance of supplier sand gives them

feedback and possible help to improve performance. It also gives them chance to assess

the organization on the above chance.

Skillful workforce: UEI shall determine the competency of the personnel performing

the work affecting the Quality Management Systems on the basis of assessment done

by immediate superior. The identified needs shall be consolidated for preparation of the

training plan for satisfying the training needs. A yearly Competence Improvement Plan

covering training, exposure visits, self-learning etc. shall be prepared. As a result the

workforce has expertise in the respective areas.

Good Industrial Relations: The relation with the top management and workers are

cordial. Not a single working day was missed due to labor unrest in the past 30 years.

WEAKNESS:

High employee turnover: With the introduction of VRS, the person shaving

experience left the company. This resulted in the reduction of experience hand in the

company.

Inadequate Performance Appraisal: The prevailing system of performance appraisal

is inadequate in the present scenario.

Lack of Motivational Techniques: The Company provides mandatory welfare

measures to its employees. But motivational technique like promotion takes too much

time.

Time consuming policy decisions: UEI is a government company. So the decisions

related to policy takes comparatively longer period.

Poor financial stability: For years, the company depended on only one customer and

the customer gained high bargaining power. The government policies also affected the

performance of the company. This lead to financial instability.

Inadequate R&D: Due to poor financial stability, company could not set aside much

fund for R&D purposes. This prevented the company from introducing new products.

Because of this, the competitors which were established after UEI overtook the

company in many areas.

OPPORTUNITIES:

New Product Line: The Company will start the repairing of transformers within two

months. The procedures foe availing the order from KSEB has been completed. Within

one year The Company will start production of transformers.

Raising Demand: Production of electricity has become more expensive which

demands careful utilization and accurate measurement. With escalating power demand

in Southeast Asia: most countries in the region are demanding novel electricity meters.

Moreover, as increasingly more electric utilities install meters at their customers (both

small power and large power consumers) site, sales for both single phase and three

phase meters are increasing. Hence, the electricity meters market is witnessing stable

growth. This is likely to further accelerate with the transition of electromechanical

maters to electronic/digital meters in the future.

New Markets: The Company has orders from Andhra Pradesh. Talks are going on with

West Bengal Government for the supply order of Meters. Efforts are progressing to

explore foreign markets for company’s products. The company got enquiries from

countries like Nigeria and Srilanka. And talks with Cuban and Venezuelan

Ambassadors had been made with a view of getting orders from those countries.

Between these, the company has great expectations in Venezuela

Threats:

Competitions: the company is facing tough competitions from the private and public

sector undertakings

Emerging of modern technology: Due to globalization modern technology were

available in the market. The competitor make s of that.

FINDINGS & SUGGESTION

FINDINGS:

The major findings are:

Good reputation of the company: Quality products and the ‘government’ brand name

is a major advantage for the company. It as a wide acceptance among the customers

since it possesses a good customer handling and great quality products.

Well-disciplined staff and employee: The work force is the strength of the company.

All the workers work whole heartedly for the progress of the company even in bad

times. There was no labor conflict in the past 30 years.

Hard working skilled labor force: The labor force is very skilled. The company recruit

fresh technicians and give extensive training to them.

Good management employee relationship: The grievance re addressable system is

very effective in the company. The company believes in the policy “Prevention is better

than cure”, and it results in a good employee employer relationship.

Effective attendance system: The company follows a punch card system. By which,

the company can find out the total hours an employee spend in the working place.

Harmonious Industrial Relations: The HR department makes sure that every

reasonable need of the employee is met. The company considers employees as their

greatest wealth.

Maximum capacity utilization: The company plan their personnel needs very

effectively and recruits the correct number of persons. This ensures the maximum

utilization of resources.

Regular feedback system: The feedbacks from the customer’s are collected in time

with a view to improve the operational efficiency. For this the customers are contacted

personally after a certain period of delivery. The company provides feedback forms to

the customers.

Good HR planning: HR planning is excellent. The company calculates the personnel

requirement well in advance and act accordingly. Most of the time their planning is

accurate. This ensures the effective utilization of resources.

Solvency: Solvency of the company is good. It maintains a favorable solvency ratio.

SUGGESTIONS:

The major suggestions are:

Employee Turnover should be minimized: In the long run, this may seriously affect

the company. So the real reasons behind this should be found out and corrective

measures should be taken

Performance appraisal system should be improved: At present the company’s

performance appraisal system is not up to the mark. The company’s techniques are little

outdated. A 360 degree appraisal system can be introduced.

Improve the motivational techniques: The motivational techniques need a revision

on the grounds of increased employee turnover. The company should make the

employees more loyal to the company. For this timely promotion, incentives and plans

like ESOP (Employee Stock Option Program) may be introduced.

More marketing efforts should be made: The new technologies in the information

technology can be utilized for that. The website of the company should be converted

into an E-commerce portal. All the company’s products should be listed with pictures

and all the specifications and facilities for online trade should be made.

Infrastructure should be developed for improving the output.

Technology transfer should be established with some reputed organization.

Company should appoint marketing executives.

CONCLUSION

United Electrical Industries Ltd, Kollam, was incorporated in the year 1950 in the

private sector. It is the first factory in India to manufacture Electricity House Service

Meters. The company started its manufacturing activity in technical collaboration with

a world-renowned measuring instrument manufacturer Messer’s Aron Engineering

Company Ltd. England. Major shares of the company were taken over by the Kerala

Government in 1960 and reconstituted as a Public Limited Company. To say, United

Electrical Industries Ltd is one of the profiteering public sector units in the country. The

company will have good future and exciting things happening today in the field of

automation and power electronics and like any other adventure. The current phase of

innovation and business solutions has thrown up a number of challenges and

opportunities for a changed approach to business itself, especially in the electronics

sector. UEI Ltd Company has earned profit from the initial stage of its operations and

it’s confident of meeting all the challenges that lies ahead and aims at achieving the

highest turnover. Since the company is the market leader in Kerala. They can survive a

long period in the state market. They are producing good quality products. The company

manufactures Electricity House Service Energy Meters of both electromechanical and

electronic types Motor Starters (10 HP to 400 HP), AB Switches, Water Meters and

UPS. At Present the company is mainly concentrating on the production of Electronic

Energy Meters and Motor Starters. Within 2 months the company will start the

production of transformers. The company can make achievements in the near future if

the diversification plans are going well. The combined effect of all the departments,

especially R&D and Marketing can do wonders for the company. The study brought,

put many features and functions of the organization.

ABBREVIATIONS

UEI - United Electrical Industries

Prd.Com - Production Committee

SMW - Senior Manager Works

MPRC - Management Performance Review Committee

MRC - Management Review Committee

SER&D - Senior Engineer Research & Development

AEQA - Assistant Engineer Quality Assurance

MCG - Motor Control Gear

SEW - Senior Engineer Works

SO Store - Section Officer Store

SM Com - Senior Manager Commercial

SPO - Senior Personnel Officer

SMA - Senior Manager Accounts

SM MKG - Senior Manager Marketing

SO MKG - Senior Officer Marketing

SOS - Senior Officer Sales

SOA - Senior Officer Accounts

SOE - Senior Officer Establishment

E/M - Electrical Maintenance

GI - Goods Inwards

TO - Time Office

BIBLIOGRAPHY

Books & Journals

Harte John (1997) “Management Crisis & Business Revolution”,Transaction

Publishers.

Pandey.I.M (2006) “Financial Management”, New Delhi, VikasPublishing

House Pvt Ltd.

Kotler Philip, Lane Kevin, Jha Abraham and Mithileswar(2007)“Marketing

Management- South Asian Perspective”, New Delhi, PearsonPrentice Hall.

Sekaran and Uma(2007)“Research Methods for Business- A SkillBuilding

Approach”, New Delhi, Wiley India.5.Company Journals.

ISO 9001:2000 Quality System Files

Websites

www.unileeindia.com

www.quote.com

www.areweb.com

www.tradeindia.com

www.surfindia.com