Unit3 Student Book
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Transcript of Unit3 Student Book
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Top Notch Hotels
http://www.topnotchhotels.com
TOP NOTCH HOTELS
Hong Kong
San Diego
Click on your choices.Then check availability.
Smoking
Non-smoking
Top Notch Hotels Online Reservations
Luxembourg
Date of Departure
Number of Guests
Adults
Children
July 14
Check Availability
Date of Arrival
July 7
X
2
2
Room Type
Type of Bed
24-hour room service
In-room minibar
Free Internet service
Fullservice business center
Laundry / Shoe-shine service
Free airport shuttle
Wake-up service
Fitness / Exercise room
Pool and sauna
Babysitting service
Magazine / Gift shop
Concierge
Currency exchange
Baggage / Bell service
Multilingual staff
Hotel Services
Well never let you down!
Room Type
Type of Bed
Twin Queen-size King-size Rollaway
Single Double Suite
26 UNIT 3
A Vocabulary
Hotel room types and features Read and listen.Then listen again and repeat.
B Pair work Have youor has someone you knowever stayed at a hotel?Tell your partner about the hotel features and services.
Preview
1 Check into a hotel.
2 Leave and take a message.
3 Request housekeeping services.
4 Choose a hotel.
GOALS After Unit 3, you will be able to:UNIT
3 Staying in Hotels
1 smoking2 non-smoking3 a single room
4 a double room5 a suite6 a twin bed
7 a queen-size bed8 a king-size bed9 a rollaway bed
2:02
Guest: Good morning. Im checkingout of Room 604.
Clerk: Ill be happy to help you withthat. Was your stay satisfactory?
Guest:Yes. Very nice. Thanks.
Clerk: Did you have anything fromthe minibar last night?
Guest: Just a bottle of spring water.
Clerk: OK.Let me add that to your bill.
Clerk:And would you like to putthis on your Vista card?
Guest:Yes, I would, please.
Clerk: Here you go, maam. Thankyou for staying at the Top NotchHotel. Will you be taking theshuttle to the airport?
Guest:Yes, I will.
Clerk:Well, the next shuttlarriving shortly. Id better bellman to give you a han
your luggage.
Guest: Thanks. Actually, Idpick up a paper at the newIll just be a minute.
Clerk: No problem. The bewill let you know when thshuttles here.
1 2 3 4 5
D Focus on language Find an underlined word or expression in thePhoto Story with the same meaning as each of the following.
E Think and explain All the following statements are false. Explain how you know they are false.
F Pair work Match each picture with a hotel service from the website onpage 26. Then explain which services are important and which are not.
C Photo story Read and listen to someone checking out of a hotel.l
l
1 pay with 2 help 3 leaving 4 OK 5 only 6 soon
1 The guest is staying for a few more days.
2 The guest has complaints about the hotel.
3 The guest pays the bill in cash.
4 The shuttle is arriving in an hour.
The guest says, Im checking out.
Wake-up service is impoIf you oversleep, you cana meeting or a tour.
6 7 8 9
2:03 ENGLISH FOR TOD
connecting people fromand language ba
Guest:
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l l
I l
l
l
I l l l ll
ll l
l
l l
ll
l ll
. . .
GRAMMAR
28 UNIT 3
had better
Use had better and the base form of a verb to warn of a possiblenegative result. It is a stronger form of advice than should.
Theyd better make a reservation right away. (The hotel is almost full.)Youd better not check out late. (There is a late-checkout fee.)
Remember: To give a suggestion or advice, use should and the base form of a verb.
You should make reservations right away.She shouldnt forget her passport.
The negative form shouldnt is more common in questions than had better.
Shouldnt we call the airline first?Wed better. There could be delays.Wed better not. Theres no time.
GRAMMAR BOOSTER p. 125
Obligation: have to /must,common errors
Suggestions and advice: could /should/ought to /had better
Expectation: be supposed to
GOAL Check into a hotel
LESSON
1
A Grammar practice Complete the conversations. Use a verb from the box anda contraction of had better or had better not, depending on the meaning.
1 A: Is the gift shop still open? B: Yes, it is. But you . It closes in five minutes.
2 A: When does the sales meeting begin? B: At 2:00 sharp. We late. 3 A: Do you think I could walk to the museum from here? B: Well, it looks like rain. You .
You should take a taxi instead.
4 A: Do you think we could get a table at Carlos for dinner on Friday? B: Well, it gets pretty busy. You the
concierge to make a reservation for you.
5 A: Hello, front desk? Im trying to connect to the Internetbut I cant seem to get online.
B: Im so sorry. I the businesscenter for you. They can send someone up to check it.
6 A: Is the fitness center open early tomorrow? B: Yes. It opens at 7:00. But you early.
It gets very crowded after 7:30.
B Find the grammar Look at the Photo Story on page 27 again. Circle one use of hadbetter. Explain the possible negative result, using could.
Contractionshadbetter=d betterhadbetternot=d betternotNote:InspokenEnglish,hadbetteris almostalwayscontracted.
arrive ask be call hurry walk
CONVERSATION MODEL
NOW YOU CAN Check into a hotel
A Pair work Change the Conversation Model to role-play checking into a hotel. Discussroom and bed types and ask about hotel facilities. Imagine the time is now 8:30 P.M. Usethe pictures or your own ideas. Then change roles.
A: Hi, Im checking in. The names .
B: Lets see. Thats a for night(s). Non-smoking?
A: .
B: May I have your credit card?
A: . By the way, is the still open?
B: .
A Read and listen to someone checking into a hotel.
A: Hi. Im checking in. The names Baker.
B: Lets see. Thats a double for two nights. Non-smoking?
A: Thats right.
B: May I have your credit card?
A: Here you go. By the way, is the restaurant still open?
B: It is. But youd better hurry. It closes at 9:00.
B Rhythm and intonation Listen again and repeat.
Then practice the Conversation Model with a partner.
C Listening comprehension Listen to guestschecking into a hotel. Complete the informationabout what each guest needs.
Type of bed(s) Non-smoking? Bell service?
1
2
3
4
B Change partners Practice the conversation again. Discuss otherroom and bed types and hotel facilities.
Fitness Center Hours6 AM to 9 PM
Sauna Hours11 AM to 8 PM
GiftShopHours8AMto9PM
Business Center Hour9 AM to 5 PM
Pool Hours6AMto 10PM
2:04
2:05
2:06
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GRAMMAR BOOSTER p. 127
GRAMMAR
CONVERSATION MODEL
30 UNIT 3
A Find the grammar Look at the Conversation Model again. Circle two usesof will.
B Grammar practice Complete the messages, using will or wont and the base formof the verb. Use a contraction when possible.
1 Please tell Ms. Yalmaz back later.
2 Please give Mr. Ballinger this message:
at the Clayton Hotel until after 5:00.
3 Could you please tell the concierge
a dinner reservation for four at the Three Seasons
tonight at 7:00?
4 Tell Ms. Harris
pick her up at the airport before 6:00, please.
5 Tell everyoneat 3:00 tomorrow, London time.
6 Could you please tell Mrs. Park
come in early tomorrow?
GOAL Leave and take a messageLESSON
2
A Read and listen to someone leave a message.
A: Hello? Id like to speak to Anne Smith. Shes a guest.
B: Ill ring that room for you . . .Im sorry. Shes not answering. Would you
like to leave a message?A: Yes. Please tell her Tim Klein called.
Ill meet her at the hotel at three this afternoon.
B: Is that all?
A: Yes, thanks.
B Rhythm and intonation Listen again and repeat.Then practice the Conversation Model with a partner.
The future with will
Use will or wont and the base form of a verb to talk about future plans.
He willcall back tomorrow. Will she meet us at the restaurant?We wontbe able to join you for lunch. Will they take a taxi to the hotel?
Note: will / wont be able to has the same meaning as can / cant.
We wont be able tojoin you for lunch. = We cant join you for lunch.
Remember: You can also talk about the future with be going to,the present continuous, or the simple present tense.
Im going to call again at 4:00.Theyre meeting at noon at the hotel.She arrives on PanAir Flight 24 tomorrow.
Other uses ofwill Willvs. be going to
I / call
We / not / be
I / need
her brother / not / be able to
the conference call / start
she / have to
Contractions I will = Ill shewill = shell theywill = theyll Hewill not = Hewont
2:07
2:08
Pronunciation
WHILE YOUWERE OUT. . .FOR:
Mr. Ms. Mrs. MissPhone:
Please call backWill call again
Message:
Be sure to recycle this language.
PHONE MESSAGE
FOR:
FROM: Mr. Ms.
Mrs. Miss
Please call Will call again
Wants to see you Returned your call
Message:
Patricia Carlton
PHONE MESSAGE
FOR:
FROM: Mr. Ms.
Mrs. Miss
Please call Will call again
Wants to see you Returned your call
Message:
Judy Diller
Pearl
PHONE MESSAGE
FOR:
FROM: Mr. Ms.
Mrs. Miss
Please call Will call again
Wants to see you Returned your call
Message:
Collin Mack
PHONE MESSAGE
FOR:
FROM: Mr. Ms.
Mrs. Miss
Please call Will call again
Wants to see you Returned your call
Message:
Hank Pitt
Hell be . . .
A Frame your ideas On a separate sheet of paper,write four messages you could leave someone.
B Pair work Change the Conversation Model, using yourown messages.Your partner completes the message slip.Then change roles.
A: Hello? Id like to speak to .
B: Im sorry. . Would you like to leave a message?
A: Yes. Please tell .
B: Is that all?
A: .
C Change partners Leave other messages.
Now You CaN Leve nd tke messge
A Notice that each contraction is one syllable. Read and listen. Then listen again and repeat.
B Look at the message slips you wrote in Exercise C above. Read each message aloud, using thecorrect pronunciation of the contracted form of will.
C Listening comprehension Listen to the phone messages. Then listen again and completeeach message slip, according to the information you hear. Use the future with will in each message.
Contractions with will
1 Ill call back later.2 Shell be at the Frank Hotel.3 Hell bring his laptop to the meeting.
4 Well need a taxi.5 Youll have to leave at 6:30.6 Theyll meet you in twenty minutes.
How do you spell your last name?Could you please spell that for me?Could you please repeat that?
Whats your ?
1
3 4
2
Dont stop!
Leave another message. Confirm that youve understood
the message correctly. Ask for more information.
2:09
2:10
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LISTENING COMPREHENSION
BEFORE YOU LISTEN
32 UNIT 3
A Vocabulary Hotel room amenities and services Read and listen. Then listen again and repeat.
A Listen for main ideas Decide if the guests are satisfied or not. Then explain your answers.
GOAL Request housekeeping servicesLESSON
3
1 We need extra .2 We also need .3 Could someone pick up my ?
4 Could someone bring up?
5 Could someone take awaythe ?
make up
the room?
turn down
the beds?
pick up the
laundry?
bring up a
newspaper?
The guest wants someone to take away ,bring up and ,and pick up .
The guest wants someone to the ,bring up , and the .
glasses and coffee cups
B Listen for details Listen again and complete each statement.
SatisfiedNot satisfied
Satisfied Not satisfied
B Expand the vocabulary Complete the statements with other itemsyou know. Then compare items with a partner.
Ideas
dirtytowelsbreakfast /lunch/
dinnerbags/luggageacoffeemakera rollawaybed laundrybags(yourownidea)
extra towels. extra hangers. skirt hangers. an iron. a hair dryer.
2:11
2:12
2:13
take away
the dishes?
We need...
Could someone...
Be sure to recycle this language.
Hotel staffHello,
(business center).Is everything OK?
Whats the problem?Im sorry to hear that.Let me check.Certainly.
Youd better hurry.
Hotel servicesInternet service
business centerwake-up servicebell service
Hotel guestIs the still open?
What time does theclose / open?
Could someone ?Can I make a reservationfor ?
The isnt / arent working.The wont turn on.I need .Id like to order .
Id like to leave a messagefor .
That would be great.
NOW YOU CAN Request housekeeping services
A Pair work Look at the pictures. With a partner, discuss what you think each guest is saying.
Dont stop!
Complain about other problems Ask for a wake-up call. Ask about hotel services. Leave a message for another
hotel guest.
B Pair work Role-play a telephone conversation between one of the guests and hotel staff.Use your ideas from Exercise A. Then change roles. Start like this:
A: Hello. Room service. How can I help you?B: Hi, Id like to order
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