Unit 8: Implementing Training and Presentations Skills 1 © SHRM 2009.
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Unit 8: Implementing Training and Presentations Skills 1 © SHRM 2009
Transcript of Unit 8: Implementing Training and Presentations Skills 1 © SHRM 2009.
Unit 8: Implementing Training and Presentations Skills
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Unit 8, Class 1: Implementing Training and Presentation Skills
• Learning Objectives: By the end of this unit, students will:
> Identify the key tasks done to prepare for training.
> Determine appropriate room layout for training.
> Prepare a program outline.> Create an effective PowerPoint
presentation.> Conduct an effective training presentation.
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Unit 8, Class 1: Implementing Training
Review:• Planning the training program:
> Purpose of training.> Goals and outcomes.
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Implementing Training
• Audience• How many trainees?• Background/current skill and knowledge level.• Practice conditions.• Motivation and attitude toward training.
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Implementing Training
> Space• Room: size, comfort level, distractions.
• Equipment availability.
• Determining best seating arrangement.
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Classroom-Style Seating
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Fan-Style Seating
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Implementing Training
> Time and location• Company meeting room or off-site?
• Time of day/multiple days.
• Organization deadlines.
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Selecting the Trainer
• Who will conduct the training program?> In-house staff.> Subject matter expert.> Outside consultant.
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What Else?
• Trainer • Administrative support• Audience• Room• Training equipment• Materials and handouts• Food• What else?
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Outline
• Write an outline for all the details of your training program.
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Unit 8, Class 2: Presentation Skills
• FIRST - Know your audience!> Who are the learners?> Why are they here?> What do they want to get from the training?> What do they need to be successful?
• Design content and training activities to meet needs of the audience.
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Presentation Skills
• An effective presentation includes:> Content.> Structure.> Packaging.> Human element.
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Preparing for the Presentation
To fail to prepare is to prepare to fail.
• Take care of the details in advance:> Room setup.> Printing/handouts.> Audio-visual equipment.> Training materials and supplies.> Food.
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Preparing for the Presentation
• Prepare:> Organize your presentation logically.> Tailor presentation to situation and
audience.> Use notes or an outline.
• Practice: > Rehearse and time your presentation.> Practice the activities.> Know how to use audio-visual equipment.
• Prepare to answer questions.
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It’s Presentation Time
• Greet participants and establish rapport.• Start on time.• Review your agenda.• Ask for and encourage participation. • Monitor timing.• Save questions for the end.• Review learning and summarize.• End on time.
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Delivery
• Voice:> Volume, tone, pitch, pace.
• Body: > Eye contact, facial expression, gestures, posture.
• Listening:> Active listening.
• Answering questions.• Nerves.
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Answering Questions: Do’s and Don’ts
Things to remember for answering questions:• Do:
> Anticipate questions in advance.> Listen carefully to what is asked.> Ask for clarification if you don’t understand.> Answer completely.> Treat the questioner with respect.
• Don’t: > Show that you feel the question is inappropriate.> Divert the question to a different point.> Put down the questioner.> Argue with the questioner.
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Closure
• Summarize learning.• Transfer of training:
> Job aids.> Next steps.> Obstacles to transfer.
• Assessment .
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Practice Your Training Presentation
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