Unit 5 Social Development

BTEC Level 1 Award/ Certificate/Diploma in Public Services

Unit: LecturerPersonal and Social Development

Unit 5: Managing Social Relationships

Julie [email protected]

Learner Name:

Learning Outcomes and Tasks:

Learning Outcomes Grading Criteria Covered

LO1: Understand how to interact with others in a range of social situations.

1.1 1.2 2.3

LO2: demonstrate how to interact with others in a range of social situations.

2.1 2.2 2.3

Task Number

Task Descriptor Submitted Grade achieved?

Task 1 Table and worksheets in work booklet

Yes / No

Task 2 VideoObservation Record

Yes / No

Task 3Extension Task

Story Board Yes / No

Task 4Extension Task

Non assessed activity Yes / No

Issue Date: w/c 17th September 2012Submission Date: w/c 7th December 2

Hull College School of Sport, Public Services Travel and Tourism

mailto:[email protected]

http://www.google.co.uk/imgres?q=friendly+people&um=1&hl=en&safe=active&biw=1024&bih=587&tbm=isch&tbnid=Dk2kPIQEtQiafM:&imgrefurl=http://www.allbristoljobs.com/&docid=fpao5vS2M6EQZM&imgurl=http://www.allbristoljobs.com/images/messages/jobs-home-page-image.jpg&w=415&h=300&ei=JM6bUMOHNqi_0QWT2oDgDA&zoom=1&iact=hc&vpx=86&vpy=261&dur=453&hovh=191&hovw=264&tx=154&ty=115&sig=116151221420100215498&page=1&tbnh=116&tbnw=160&start=0&ndsp=16&ved=1t:429,r:5,s:0,i:83


Introduction

Social relationships are a feature of human society from earliest infancy to the end of life. Learning how to manage social relationships is a skill central to making the most of education, work, personal life and leisure activities. Therefore, if individuals learn to understand and improve their social interactions with others this can have beneficial effects in all aspects, and at all stages, of their lives.

You have been given a value added target grade which is either a pass merit or distinction. You need to aim for the standard of work required to get on or above your grade.

Scenario: SCENARIO: You have chosen a public service career. To be able to enter that public service you are required to demonstrate that you can work in an appropriate way in different social situations.

You have been asked to complete various tasks given to you by your team leader to demonstrate your skills in informal and formal situations.

Learner TasksTask One: Socialising!



1.1 Identify at least two social situations in which they may need to interact with others.Pass- describe and Merit explain

Scenario: Your supervisor would like you to discuss and agree ground rules before you start your group tasks. You must use your communication skills to make sure that everyone in your team get a say and agree on the rules you must abide be. This must be a democratic decision.

Task One 1.1: Identify at least two social situations in which they may need to interact with others

In group discuss the types of social situations where you may need to interact with others Identify these situations in the table below:

Informal social situations

Formal social situations

Every day social situations.

Use the following worksheets to write about 4 of the social situations where you need to interact with others from your table.



Describe or explain the positive behaviours you would need to use in those 4 situations in the work sheets below:

Pass- describe and Merit explain

Informal Social situation..............................

....The positive behaviours I would need to display in this situation would be.......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Formal Social situation..............................……The positive behaviours I would need to display in this

situation would be………………………………………………………. .........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Evidence: The completed table Due Date: w/c 5 th October 2012

Use the following worksheets to identify at 4 social situations where you need to interact with others.



Describe the positive behaviours you would need to use in those 4 situations in the work sheets below:

Informal Social situation..............................

....The positive behaviours I would need to display in this situation would be.......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Formal Social situation..............................……The positive behaviours I would need to display in this

situation would be………………………………………………………. .........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

Evidence: The completed table Due Date: w/c 5 th October 2012

Learner TasksTask Two: Socialising!



2.1: Take an active role in at least two exchanges on different topics, with one or more people

2.2: Use a range of appropriate behaviours when participating in the exchanges

2.3: Use appropriate formal and informal communication techniques.


Scenario: Your supervisor would like you to make a video of role play to show new recruits how to behave in formal and informal social situations.

Task Two

Working in small teams chosen by your tutor you will make a short video play to demonstrate the following:

practising maintaining active roles in exchanges e.g. a small group of learners planning an activity

Take part in a formal activity Take part in an informal activity

To show your points and make the video fun you can also demonstrate how you would behave badly in a formal and informal scenario to compare how you would behave in these situations properly. You can show the consequences of bad behaviour.

Evidence: The completed table Due Date: w/c 12 th November 2012

OBSERVATION RECORD FOR ASSESSORS – revised April 2011



Learner Name:

Programme: BTEC Diploma in Public Services Level 1

Unit Number & title:

UNIT 3: Managing Social Relationships

Description of activity undertaken - give precise details of the activities that are relevant to the grading criteria (Found level - Pass criteria only) Individual and group activities to assess skills to work as part of a team and individually. Demonstrate practising maintaining active roles in exchanges e.g. a small group of learners planning an activity Take part in a formal activity Take part in an informal activity

Grading criteria (Found level - Pass criteria only)2.1: Take an active role in at least two exchanges on different topics, with one or more people2.2: Use a range of appropriate behaviours when participating in the exchanges2.3: Use appropriate formal and informal communication techniques.

How the activity meets the requirements of the grading criteria (Found level - Pass criteria only)The learner participated in both individual and group activities. Yes/No The student demonstrated: Took part in 2 exchanges Yes/NoUsed arrange of appropriate behaviours such as:Being polite Yes/NoAppropriate language Yes/NoTone of voice Yes/NoUse appropriate formal and informal communication techniques:Good non-verbal skills (body language) Yes/NoGood eye contact Yes/No Spoke clearly Yes/NoSpoke at a good pace Yes/NoUsed appropriate language and made suggestions appropriately Yes/NoPresented information clearly and listened to instructions, dealing with them appropriately Yes/No Deal with feedback appropriately Yes/NoSupport others and ask for support when they needed it Yes/NoLearner Signature: Date:

Assessor Signature: Date:

Assessor Name:

Learner TasksTask Three: It’s nice to be nice!



2.1: Take an active role in at least two exchanges on different topics, with one or more people

2.2: Use a range of appropriate behaviours when participating in the exchanges

2.3: Use appropriate formal and informal communication techniques.


Scenario: Your supervisor would like you to make a video of role play to show new recruits how to behave in formal and informal social situations. This will be used in classroom sessions as a teaching resource.

Work sheet – Positive Behaviours 1.2: Identify positive behaviours which can be used when interacting with others

1.3: Explain why it is important to use positive behaviours when interacting with others Describe the effects of body language e.g. posture, eye contact, gesture, personal space, on self and responses of others

What is constructive criticism?How are you at giving and accepting compliments, taking on board criticism from others, disagreeing without beCan you use assertive behaviour e.g. saying no, asking for what you want or need clearly, and avoiding aggressive behaviour?

Are you good at negotiating a compromise?



What do you think the importance of positive behaviour is?

Why does it make social situation more enjoyable?

Why does positive behaviour avoid conflict?

Why does positive behaviour avoid misunderstandings?



Why does positive behaviour lead to making friends more easily?

Why do things run more smoothly?



Extension Activity1.2 identify positive behaviours which can be used when interacting with others.1.3 explain why it is important to use positive behaviours when interacting with others.Create a storyboard displaying 5 images displaying positive behaviours that are used when interacting with others, you can stick speech bubbles to your images if you wish. Below each image you should explain what the behaviour is and why it is important to interact like this.


Stick image here Stick image hereStick image here

Your dress is lovely it really suits you.

Positive behaviour: …Giving Compliments……

What is this behaviour? This is when you say something nice to somebody about their personality, looks, ideas or achievements.Why is it important to interact like this? Compliments make people feel better about themselves.

Positive behaviour: …………………………………………

What is this behaviour?

Why is it important to interact like this?





NON ASSESSED ACTIVITY: For this activity you should first identify formal and informal communication


Formal communication techniques

Informal communication techniques

Email Intranet

Text

Telephone Tweet Face to face meeting

Chat

Post DM/ IM / BBMVideo conference Presentation

Stick image here Stick image here Stick image here











Create a list of possible scenarios where you may need to use formal & Informal communication techniques to find out some information.

Scenarios where you may need to use communication

techniques:

Technique

Formal

Informal

Finding out about job opportunities at the local cinema.

post

ticket information telephone



holiday information Email

information regarding sports fixtures

Face to face

information about college courses

Face to face

Arranging a meeting with friends

twitter

Write a short description below about the two exchanges you plan to make and the evidence you will include to pass the task.

Informal exchange: ……………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

Evidence: ………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………Hull College School of Sport, Public Services Travel and Tourism

2.3 use appropriate formal and informal communication techniques.

After completing the activity above you now need to use one formal and one informal technique to find information about one of the topics you have identified. It could be information a job or job vacancies for example.

For distinction analyse and evaluate the importance of positive social behaviour:


Formal exchange: ……………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………

Evidence: ………………………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………………………………………



Note Pages


BTEC Diploma in Public Services

Key Words

These are the key words that may be used for the grading criteria

in this unit – make sure you understand them.

For a pass

Describe - means show your knowledge and understanding of the issue, event or subject.

Demonstrate -Provide several relevant examples or related evidence which clearly supports arguments you are making. This may include showing practical skills.

For a merit

Explain - set out in detail the meaning of something, with reasons. More difficult than describe or list. For a merit

For a distinction

Analyse – Set out in detail the meaning of something with reasons. More difficult than describe or list; it can help if you give an example to show what you mean. Start by introducing the topic then give the ‘how’ and ‘why’. Or provide details and give reasons and/or evidence to clearly support the argument you are making. To examine in detail in order to discover meaning, essential features to break down into components or essential features (think football analysis!)

Evaluate – Review the information then bring it together to form a conclusion. Give evidence for each of your views or statements i.e. a supported judgement

Hull College School of Sport, Public ServicesTravel & Tourism

BTEC Diploma in Public Services

Understand how to interact with others in a range of social situationsSocial situations: identifying informal social situations e.g. going out with friends or family, parties, celebrations, social/sports clubs; identifying formal social situations e.g. meals out, celebrations, events, weddings, funerals, meetings, interviews, awards presentations or works outing; day-to-day situations e.g. buying something in a shop; meeting familiar and unfamiliar people; one-to-one interactions, small and large groups

Positive behaviours: effects of body language e.g. posture, eye contact, gesture, personal space, on self and responses of others; constructive criticism, e.g. giving and accepting compliments, taking on board criticism from others, disagreeing without being personal;

assertive behaviour e.g. saying no, asking for what you want or need clearly, avoiding aggressive behaviour, negotiating a compromise; importance of positive behaviour e.g. social situation more enjoyable, runs smoothly, making friends easily, avoiding conflict, avoiding misunderstandings

2 Demonstrate how to interact with others in a range of social situationsInteracting in social situations: practising maintaining active roles in exchanges e.g. a small group of learners planning an activity, a tutorial to review progress, ordering the food at a family meal out; practising appropriate behaviours for different formal and informal social situations e.g. greetings, manners, social conventions, timekeeping, asking and answering questions, tone of voice; investigating cultural/religious variations in social situations e.g. making eye contact with someone senior to you is seen as showing respect in some cultures and disrespectful in others; developing awareness of differences in communication styles of others e.g. related to age, gender, country or region


[Type text]

Tutor: Julie Duffy


On completion of this assignment you must sign and submit this document:

Learner Declaration:

I certify that the work in this assignment is all my original work and any information gathered from the internet, books, magazines, etc. must be referenced in an appropriate way. I am aware that copying from the internet will result in me having to resubmit my work and possible disciplinary action.

Name: ………………………………………………………………..

Signed: ………………………………………………………………

.


[Type text]

ASSESSMENT REPORT Assignment Learning Package

One


Tutor: Julie Duffy

STUDENT NAME:

ASSESSMENT CRITERIA ACHIEVED COMMENTS

1.1 1.1 Identify at least two social situations in which they may need to interact with others

YES / NOP - You have completed the table describing 2 formal and 2 informal situations.

M - You have completed the table explaining 2 formal and 2 informal situations

1.2 1.2 Identify positive behaviours which can be used when interacting with others

YES / NOP - You have completed the tables describing positive behaviours which can be used when interacting with others

M - You have completed the tables explaining positive behaviours which can be used when interacting with others

1.3 Explain why it is important to use positive behaviours when interacting with others

YES / NOP- You have completed the tables explaining why it is important to use positive behaviours which can be used when interacting with others


[Type text]

2.1 2.1 Take an active role in at least two exchanges ondifferent topics, with one or more people

YES / NOP - You have taken an active role in 2 exchanges on different topics :

The student demonstrated during these tasks:

Good/Very good/Excellent negotiating skills Yes/No Good/Very good/Excellent contribution to the role play Yes/NoSpoke clearly Yes/NoListened to ideas and suggestions, without interrupting people Yes/NoGave their ideas and suggestions when asked to do so Yes/NoPresented information clearly Yes/NoDemonstrated- Good/Very good/Excellent role play skills when interacting with others Yes/No

Date:

2.2 Use a range of appropriate behaviours whenparticipating in the exchanges

YES / NOThe learner participated in both individual and group activities. Yes/No The student demonstrated: Took part in 2 exchanges Yes/NoUsed arrange of appropriate behaviours such as:Being polite Yes/NoAppropriate language Yes/NoTone of voice Yes/No


[Type text]

2.3 Use appropriate formal and informal communication techniques.

YES / NOUse appropriate formal and informal communication techniques:Good non-verbal skills (body language) Yes/NoGood eye contact Yes/No Spoke clearly Yes/NoSpoke at a good pace Yes/NoUsed appropriate language and made suggestions appropriately Yes/NoPresented information clearly and listened to instructions, dealing with them appropriately Yes/No Deal with feedback appropriately Yes/NoSupport others and ask for support when they needed it Yes/No

Hand-in (please circle) On Time Late

ACTION

GENERAL COMMENTS

SIGNED ………………………………….


BTEC Level 1 Award/Certificate/ Diploma in Public Services

Key Words

These are the key words that may be used for the grading criteria in this

unit – make sure you understand them.

For a pass

Describe - means show your knowledge and understanding of the issue, event or subject.

Demonstrate -Provide several relevant examples or related evidence which clearly supports arguments you are making. This may include showing practical skills.

For a merit

Explain - set out in detail the meaning of something, with reasons. More difficult than describe or list. For a merit

For a distinction

Analyse – Set out in detail the meaning of something with reasons. More difficult than describe or list; it can help if you give an example to show what you mean. Start by introducing the topic then give the ‘how’ and ‘why’. Or provide details and give reasons and/or evidence to clearly support the argument you are making. To examine in detail in order to discover meaning, essential features to break down into components or essential features (think football analysis!)

Evaluate – Review the information then bring it together to form a conclusion. Give evidence for each of your views or statements i.e. a supported judgement

Hull College School of Port, Public Services Travel and Tourism


Unit content1 Understand how to contribute to working as part of a group in appropriate waysEstablishing ground rules for working as part of a group: clear goals e.g. ensuring everyone is listened to, respect others opinions and views, democratic decisions, sharing understanding of expected behaviour and attitudes, sharing tasks fairly, recognising individual strengths, taking ownership

Recognising skills and strengths to plan activities: organising skills e.g. encouragingcontributions from everyone, motivating others, punctuality, reliability, creativity, helping others, accepting help from others, accepting constructive criticism; practical skills e.g. computer literacy, honesty and openness, flexibility, maintaining confidentiality; individual activities, e.g. researching and finding out about resources, travel, timetables, opening times, booking travel tickets, providing food, drinks, taking notes at meetings

2 Demonstrate how to work as an effective group memberRespect others contribution: listening to ideas of other group members without interrupting; agreeing group decisions; following decisions of groupContribute to group decisions: offering own ideas e.g. suggesting solutions to problems faced by group, suggesting a better way of doing something, offering practical skills Complete own task: following instructions for task e.g. completing agreed task on time, completing task to satisfactory standard

Respond to feedback from others: accepting feedback positively e.g. listening carefully, asking for clarification, asking for suggestions of ways to improveSupport other group members: asking other group members if they need help e.g. showing group members how to do something, helping group members to complete their task, completing task for absent group memberAsk for support from others: asking for help e.g. when instructions need explaining, when clarification needed, to complete aspects of task

3 Review the group’s progress and their contribution to itGroup progress in working together: group progress e.g. all members contributed, individual strengths recognised, communication skills developed, learnt to trust one another Individual contribution to group task: individual contribution e.g. contributed ideas to planning, asked advice from another group member, helped another group member to complete their task

Successful aspects of group task: successful aspects e.g. all aspects of task completed, timeframe met, group task met aim, completed to a good standardLess successful aspects of group task: less successful aspects e.g. some group members were absent, some individuals did not follow agreed instructionsImproving own skills in working with others: improving own skills e.g. learning about responding positively to feedback



Unit 3: Working as part of a group

Tutor: Julie Duffy

On completion of this assignment you must sign and submit this document:

Learner Declaration:

I certify that the work in this assignment is all my original work and any information gathered from the internet, books, magazines, etc. must be referenced in an appropriate way. I am aware that copying from the internet will result in me having to resubmit my work and possible disciplinary action.

Name: ………………………………………………………………..

Signed: ………………………………………………………………

.


Unit 5 Social Development

Documents

Transcript of Unit 5 Social Development