Unit 31 Criteria 4-3
Transcript of Unit 31 Criteria 4-3
-
8/3/2019 Unit 31 Criteria 4-3
1/46
Click to edit Master subtitle style
5/2/12
Unit 31: E-businessOperations
-
8/3/2019 Unit 31 Criteria 4-3
2/46
5/2/12
Learning Outcomes
4-3 Examine the support of logisticsservices and international trade throughuse of the internet
-
8/3/2019 Unit 31 Criteria 4-3
3/46
5/2/12
Topics
Review of Last session
Lecture Logistics and support services
-
8/3/2019 Unit 31 Criteria 4-3
4/46
Click to edit Master subtitle style
5/2/12
Review of Last Session
-
8/3/2019 Unit 31 Criteria 4-3
5/46
5/2/12
Topics Discussed
Recruitment and
Communication
-
8/3/2019 Unit 31 Criteria 4-3
6/46
Click to edit Master subtitle style
5/2/12
Examine the support of logistics
services and international tradethrough use of the internet
CRITERIA 4-3
-
8/3/2019 Unit 31 Criteria 4-3
7/46
5/2/12
Logistics and SupportServices
the role of logistics services (transport, storage,warehousing and distribution) and how the internet can beused to communicate information (availability, delivery,invoices) and the flow of demand information to back up thesupply chain;
the additional information needed to support internationaltrade, both within and outside the Country, and
use of the internet forwarding, customs, transport andshipping, bills-of-lading or airway-bills and payment
knowledge management and transfer, e-learning
-
8/3/2019 Unit 31 Criteria 4-3
8/46
5/2/12 88
Introduction Billions will be spent on Internet Based Logistics Systems. Average Annual B2C market $7.7 to $28 Billion Average Annual B2B market $2.1 to $81 Billion (01-05)
If growth is to be maintained (as we now know) efficientlogistics systems have to be in place. Investments in e-logistics will also be great
-
8/3/2019 Unit 31 Criteria 4-3
9/46
5/2/12 99
Background
E-Logistics Technology (examples)The personal computerElectronic data interchange (EDI) among carriers, shippers and customers
Barcoding and scanningAdvance ship notices (ASNs)Shipment and package tracking systemsSatellite global positioning systems (GPS) and geographic information systems (GIS)The World Wide WebThe Internet, intranets and extranetsWeb-enabled relational databases, data warehouses and data martsDecision support systemsElectronic signature technologyWireless technologyEnterprise resource planning systems
-
8/3/2019 Unit 31 Criteria 4-3
10/46
5/2/12
E-logistics and Supply Chain
Logistics is concerned with the flow of materials in the supply chain,from source through the industrial process to the customer, and thenon to re-use, re-cycle, or disposal.
By coordinating all resources, logistics have to ensure that servicelevel agreements with customers are honored.
E-logistics is defined to be the mechanism of automating thelogistics processes and providing an integrated, end-to-endfulfillment and supply chain management service to the players oflogistics processes.
Those logistics processes that are automated by e-logistics providesupply chain visibility and can be part of existing e-commerce orworkflow systems in an enterprise.
-
8/3/2019 Unit 31 Criteria 4-3
11/46
5/2/12
E-logistics Processes
The typical e-logistics processesinclude
Request For Quotes (RFQ), Warehousing and Storage Shipping, and
Distribution Tracking
-
8/3/2019 Unit 31 Criteria 4-3
12/46
5/2/12
Specific uses of internet inlogistics
forwarding, customs, transport and shipping, bills-of-lading or airway-bills and payment
-
8/3/2019 Unit 31 Criteria 4-3
13/46
5/2/12
Using internet for logistics
availability, delivery, invoices and the flow of demand information
-
8/3/2019 Unit 31 Criteria 4-3
14/46
5/2/12 1414
Forward E-Logistics
Procurement Email, EDI and XML linkages aiding procurement
Savings: Ideally reduce all paper driventransactions (Romm, 2000). Costs: (general issue with all technology)
energy costs because of technology (Mills 2000, 2001). Electronic Hardware
-
8/3/2019 Unit 31 Criteria 4-3
15/46
5/2/12 1515
Forward E-Logistics
Inventory and Warehousing Postponement less inventory due to quick speed of information
(JIT) Aggregation and centralization of warehousing/inventory
do not need to be next to customer + less waste, energy to run additional locations
- additional transportation costs
Information integration substitution of durable goods withinformation better efficiency less bullwhip effect.
-
8/3/2019 Unit 31 Criteria 4-3
16/46
5/2/12 1616
Forward E-Logistics
Transportation and Delivery Management Transportation exchanges allow for more efficient carrier
management Transportation costs may increase due to centralized
warehousing Services and electronic (software/music) goods are easily
delivered.
Packaging and Order Management Marketing with fancy packaging less necessary Have more flexibility in packaging
-
8/3/2019 Unit 31 Criteria 4-3
17/46
5/2/12 1717
Reverse E-Logistics
By definition is an environmentally conscious practice,bringing back disposed products, components, waste intosystem.
Returns due to warranties, customer service,
competitiveness issues are all increasing reverselogistics.
Major RL activities: gatekeeping, collection, sortation anddisposition
-
8/3/2019 Unit 31 Criteria 4-3
18/46
5/2/12 1818
Product/ProcessDesign
Raw andVirgin
Material
NewComponents
and Parts
Recycled,Reused
Material andParts
Vendors
Selection
ExternalTransportation
Storage
InventoryManagement
Internal Transportation ,Materials Movement
Fabrication
Assembly
Closed-Loop Manufacturing,Demanufacturing ,Source Reduction
Storage
Distribution,ForwardLogistics
USE
Purchasing,Materials
Management,InboundLogistics
Production
OutboundLogistics
Disposal
Waste Waste Waste
Location Analysis,Inventory Management,
WarehousingTransportation
Packaging
MarketingEngineering
Reverse Logistics
Reusable,Remanufacturable,
Recyclable Materialsand Components
Waste
Figure 1: Materials, Product and Information Flow. Forward and Reverse Logistics, Adapted FromSarkis, 2001.
Flow of demand / Supply Chain
-
8/3/2019 Unit 31 Criteria 4-3
19/46
5/2/12
International Trade
International trade is the exchange ofgoods and services between countries.
This type of trade gives rise to a worldeconomy, in which prices, or supply anddemand, affect and are affected by global
events.
-
8/3/2019 Unit 31 Criteria 4-3
20/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
21/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
22/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
23/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
24/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
25/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
26/46
5/2/12
PKI
Public Key Infrastructure set of hardware, software, people, policies,
and procedures needed to create, manage,
distribute, use, store, and revoke digitalcertificates.
-
8/3/2019 Unit 31 Criteria 4-3
27/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
28/46
5/2/12
Bill of Lading
A legal document between the shipper of aparticular good and the carrier detailing the type,quantity and destination of the good beingcarried.
The bill of lading also serves as a receipt ofshipment when the good is delivered to thepredetermined destination.
This document must accompany the shipped
goods, no matter the form of transportation, andmust be signed by an authorized representativefrom the carrier, shipper and receiver.
-
8/3/2019 Unit 31 Criteria 4-3
29/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
30/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
31/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
32/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
33/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
34/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
35/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
36/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
37/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
38/46
5/2/12
-
8/3/2019 Unit 31 Criteria 4-3
39/46
5/2/12
Knowledge Management
range of strategies and practices used inan organization to identify, create,represent, distribute, and enable adoption
of insights and experiences. Such insights and experiences
comprise knowledge, either embodied inindividuals or embedded in organizations
as processes or practices.
-
8/3/2019 Unit 31 Criteria 4-3
40/46
5/2/12
Knowledge Management Basic Rules
A collection of data is not information. A collection of information is not
knowledge.
A collection of knowledge is not wisdom. A collection of wisdom is not truth.
Neil Fleming
-
8/3/2019 Unit 31 Criteria 4-3
41/46
5/2/12
KM Diagram
-
8/3/2019 Unit 31 Criteria 4-3
42/46
5/2/12
KM Summary
Information relates to description,definition, or perspective (what, who,when, where).
Knowledge comprises strategy, practice,method, or approach (how).
Wisdom embodies principle, insight,
moral, or archetype (why).
-
8/3/2019 Unit 31 Criteria 4-3
43/46
5/2/12
Value of KM
The value of Knowledge Managementrelates directly to the effectiveness withwhich the managed knowledge enables
the members of the organization to dealwith today's situations and effectivelyenvision and create their future.
-
8/3/2019 Unit 31 Criteria 4-3
44/46
5/2/12
KM and E-Commerce/ Logistics
Amount of information that is contained withineach business transaction.
Why and What : Trending
Input all data, information, and knowledge of thefront line people (sales, customer service,maintenance, and the customers themselves)combine it with their own expertise in product
planning. Prediction of sales with utmost efficiency
-
8/3/2019 Unit 31 Criteria 4-3
45/46
5/2/12
References
Investopedia.com Wto.org Ita.doc..gov
Statcan.can Intracen.org/tradstat B2bexchanges.com
Worldtradmag.com Marinade.ltd.uk
-
8/3/2019 Unit 31 Criteria 4-3
46/46
End of Session
See you next meeting