unit 101 ppt_5

© 2013 City and Guilds of London Institute. All rights reserved. 1 of 21

City & Guilds Construction

PowerPoint presentationPresentation 5: Communication

Unit 101: Principles of building construction,

information and communication



Aim

Introduce learners to communication.

Objectives

• List at least three methods of communication.

• State at least one advantage of each method of communication.

• State at least one disadvantage of each method of communication.

• Use at least one method of communication.



What is communication?

Communication is simply a way or means of passing information from

one person to another via a variety of methods and ways.



Why is communication important?

Communication is very important in all areas of life and we often do it

without even thinking about it.

You will need to communicate well when you are at work, no matter

what job you do.

If we don’t communicate well, how will other people know what we want

or need, and how will we know what other people want?



Group task

Using mind maps, list at least three (try to get as many as you can)

ways in which you communicate. Think about communicating with:

• your family

• friends

• people abroad

• college

• tutors

• people you may have never met.



Group task continued

Now that you have listed the ways in which you communicate, try to

think of the ways in which these methods can be used on site.

All those varieties of communication come under four main headings.

Discuss with the person next to you what these four headings might be.



Categories of communication

• Verbal

• Written/signs

• Electronic

• Human signs/signals



Verbal

Verbal communication is the most common method used to

communicate on site.

Verbal communication is not only face to face, it can be over the phone

or through a radio or walkie-talkie. Although it is the most common form

of communication there are both advantages and disadvantages.



Written/signs

Even though verbal is the most common form of communication written

may be the most vital and important. Written communication takes

many forms, eg:

• letters

• faxes

• written messages

• notes

• memos

• emails

• instruction leaflets

• drawings, plans and schedules.



Electronic

As technology moves on so does electronic communication.

Electronic communication can be in many forms, eg email, fax, text

messages and websites.

Advances in electronic communications means communication on site

is advancing. It is now possible to send and receive emails, texts and

website messages via mobile phones which allows information to be

sent or received almost anywhere in the world.



Signals

Signals are widely used on building sites mainly directing traffic or

manoeuvring and directing cranes. Signalling is a complex and very

important method of communication.

Can you imagine what would

happen if you were directing a

crane and its load and you do not

give the crane driver the correct

signals?

The next few slides will

demonstrate a few signalling

manoeuvres.

Image courtesy of www.shutterstock.com. Reproduced with permission.



Signals continued

Start Emergency stopStop



Signals continued

Extend jib Raise loadLower slowly



Signals continued

Remember the directions you are giving have to be interpreted by

someone facing you. So when you are giving directions you are to

operate directions as the driver will receive them.

Direction right Direction left



Task

Now that we have the four categories of communication, can you list at

least one advantage and one disadvantage for each category?



Verbal communication

Advantages Disadvantages

Instant Can be easily forgotten

Easy No physical evidence of the message

Can be repeated or rephrased until the

message is understood

Might be changed unintentionally

More than one language may be

spoken on site

Different accents or slang may not be

understood by everyone



Written communication


Physical evidence Takes longer to arrive, read and

understand than some other methods

of communication

Can be passed to others without being

changed

Can be misunderstood

Can be copied Can be lost

Can be ready again if not understood If poorly written, the reader may not be

able to understand it



Electronic communication


Instant and easy. Phone and video

calls (phone calls don’t require

internet)

Low or loss of signals and flat

batteries can prevent information

being sent

With emails and faxes there is a

written record

Not everyone is familiar or comfortable

using electronic communication

Can record receipt of communication

(eg emails)

The receiver may not be able to

access the information

Emails can be sent with a vast amount

of information

Viruses and hackers can causes

problems and read private information

Emails can also have attachments, eg

drawings, plans, invoices, etc



Signal communication


Internationally standardised, so same

signals used around the world

Can be misinterpreted

Can be carried out at a safe distance People may display the wrong signal

or forget signals when in operation

By manoeuvring the load via signals, it

reduces the risk of accidents

especially when the driver cannot see

the load’s destination

If signalling from a distance, the driver

may not be able to understand

No verbal communication

The banksman may get tired or

distracted and display signals

unknowingly



Communication stations

We are about to set up some communication stations. You are to work

in pairs/groups and communicate with your partner a variety of

information. Each station has a different method of communication.

You have to relay the information to your partner as clearly as you can.

You have also got to take messages and record as much of the

information as possible. Remember, your recordings do not have to be

word for word, but the important information must be recorded.

You have approximately five minutes at each station.



Any questions?

unit 101 ppt_5

Education

Transcript of unit 101 ppt_5